Pack-Rat Moving Services deserves all of my praise for providing excellent services. Their team was not only professional but showed genuine care in handling my belongings with extreme diligence. Their exceptional attention to detail deserves praise as I highly recommend Pack-Rat for an efficient and pleasant moving experience!

When PODS dropped the ball, Pack Rat helped me with immediate, same day service. The agent that helped me was so great. Set everything up and literally saved the day. The driver was also the best! Gave me his number to pick up a couple hours later. I am truly so impressed and happy with this service! Thank you so much!

Miserable excuse for a company. Horrible communication and not dependable. Paid for weight tickets for a military move and am currently moving heaven and earth to try to get them. Unit arrived over a week late. They almost accidentally sent

They did what they say they do! We moved in town and had to wait a month before we got into our new home. They dropped off, explained how it works, we filled it up, they picked it up and stored it for a month, and dropped it off! Scheduling

The customer service is the worst I have seen. It is impossible to get a hold of anyone by phone. I represented a client that purchased a new home and the seller used this company. They did not pick up the pod on the date it was supposed to

We requested to have our pods delivered a couple of days after our "anniversary date", so we were billed an entire month for two pods when they were no longer being used for storage. The rep who scheduled the deliveries neglected to mention

Don’t recommend. The service is awful. They don’t show up the day they’re scheduled to and don’t tell you until 5:30pm they’re not coming today, and don’t know if or when they’re coming the next day. It’s not worth the money, especially if

Unit was supposed to be dropped off on May 21st, was not dropped off until May 22nd. Unit was supposed to be picked up on May 23rd, but the company changed the order pickup until May 24th without my knowledge. I have been on the phone with

Terrible communication. Used them for a long distance move. They no-showed on the scheduled delivery time with no communication as to why. Had to call support and now they tell me the container is still on the other side of the country and

Do not use Pack Rat . I called to have my cross country transit scheduled and they said they couldn’t have it delivered on my requested day because I called to late. I called on the exact date that the original agent told me to call on and

We experienced very long wait times in regards to when our pod could be delivered to our new address or even picked up From our old address. When we started their services they had no problem bringing the pod out immediately. So to be told

1-800-PACK-RAT turned out to be such a convenient last-minute option for my out-of-state move! Initially, I wanted to drive all of my stuff (by myself, nonetheless) in a truck because I really didn’t see any other AFFORDABLE way to conquer

I used Pack-Rat to move furniture from a family home in Flagstaff, AZ to Cary, NC and was delighted with the service I received. The unit arrived on time and was positioned covenviently for loading. It was clean, had plenty of room and had

Absolutely horrible customer service. Thankfully I found the one decent individual to help me after I was no called no showed for my delivery and then told for 3 days straight that they had no idea where my belongings where. All in all my

When I called to get prices the woman was very pushy i said that i was not read to book she told me the price given had a 30% discount and if i did not reserve now i would lose the discount i told the my wife is terminal and we were ready

Receiving opens at 7:00am the Dock is a little tight ,after unloading you can head to 14th street and wait for your reload, go thru the gate that leads to other warehouses and take a left you will see flatbeds there. The facility has male

We used this great company a couple of years ago for an out of town move. The price was the best, the container was perfect and delivered on time. We packed and loaded the container woth plenty of time. When we closed on our new home, we

I reserved a 16 foot container in may for a long distance move that was scheduled for today. I called and confirmed 10 days ago my pickup and drop off. I called this morning to get a estimate time. They tell me someone will call an hour

Moving across country can be extremely stressful, and after calling several different 'pod' companies, 1800PACKRAT not only gave me the best deal, they beat their closest competitor's price! My pod was delivered by the nicest guys. They

OMG! So far so wonderful! Pack Rat literally dropped off a “pod” in our driveway exactly at the time they quoted us. It’s 16 feet long 7+’ wide and a little over 7’ high. We stuffed it to the hilt!! We called them for pick up and again,

This was a horrible experience. Our things showed up 7 days late, the pod had a hole in it so our things were wet and dirty, and many of our things were broken. We had to spend 5 extra nights in a hotel at $200 a day The company told me

We compared 1-800 Packrats to PODs and decided to go with PackRat. The guys were super nice and timely with the drop off and it was great to have it in our driveway to fill. The problem came when we wanted to move it to our new address

We are about half way through our Great Cross County move, and so far the experience with pack rat has been great. They've provided two packrats so far. They've been on time and the employees have been great. The workers delivering and

DO NOT USE! The most unprofessional and deceitful company I have ever worked with. One star is too generous. There were so many hidden fees. They charged me twice (60 day rental) for a 40 day rental. Over $700. When asked for an answer

We had a complicated move from a house in OR to an apartment in AZ and finally a house in AZ. So that meant multiple containers that went to different locations (smaller one went to apartment, then 6 months later the 16 ft went to the

BUYER BEWARE! This company will beat any other quote but that's where it ends! 35-45 minute wait times for existing customers to access service- IF you're lucky enough to get a response. When you finally get a voice on the other end,

DO NOT RECOMMEND!!! Our neighbor across the street used PackRat. Upon pick up of the container, the PackRat driver drove his truck across our landscaping & pavers and back and forth on our driveway. Our security camera captured this.

I recently used Pack Rat for a move where we had to have our belongings stored for 2.5 weeks until we closed on our new home. So, I had initially declined the additional insurance offered by the order taker

I have moved over 15 times in my life, and this was the most frustrating experience I have ever encountered while moving. To add a cliche comment, I would give 0 stars if I could.

Ordered a Pack Rat that was supposed to be delivered on August 18. Complete no show...no call...no help. Have to be out of the condo by Monday to relocate to Arizona.

To all - REMEMBER YOU A HAVE CHOICE IN WHICH COMPANY YOU CHOOSE AND MY EXPERIENCE WOULD SAY THIS IS NOT THE RIGHT COMPANY!!! This experience was a total joke!!!

We had an awesome experience with 1-800-pack-rat. They were super punctual and communicative and nothing broke on the long drive from Scottsdale to Houston!

Absolutely the worst of the worst when it comes to POD companies. Was told they "took on too many orders" & can't have the pod delivered for over 5 weeks.

I will make this brief. If I could give a "0" or negative rating I would. Moved to Phoenix with a one day window to get delivery and start unloading

Pack-Rat Moving Services is the epitome of a reliable moving company. The team was prompt, courteous, and handled my belongings with the utmost care.

They were very easy to work with and overall reliable when it came to pick-up and delivery times. This served as a great long-distance moving option.

Their professionalism and friendly approach turned what could have been a stressful experience into a smooth and enjoyable one

Biggest mistake ever I called 1800 pack rat and they signed me up with their “sister service “ zippy

On the fence here. I paid extra to have storage container moved in the morning. New owners were

I can not reach anyone and no one will tell me why my storage unit was not delivered today.