Had the worse experience at this store! Had account set up with AT&T over the phone, and went to store to get phone number ported over. First, spent TWO hours in the store, finally got 4 numbers transferred over. Was told to go back to the store to get the 5th number ported the next day so I did. Just when I thought now everything should work, one of the phone stopped working the next day. So, went back to the store for the THIRD time. After waited for 30 mins, the guy who worked there, Luis Gomez, claimed to be the store manager, checked on his tablet and told me it’s my prior service company that restricted the number. This is after the phone worked for one day with AT&T service! When I asked him why the phone worked for one day if the number was restricted and can’t be ported over, he simply shook his head and said he doesn’t know and I just have to call my prior carrier. Then got very short and rude when I expressed my frustration. Said that the store is closed, I need to go back the next day, and that he can refuse to provide service! Worse experience ever!

Giving them a 1 because I can't give them a negative number. After being told to return my old phone at a store, I drove to the nearest one and was told it couldn't be done that way. Called at&t the next day and they assured me it could. Went back into the same store the next day armed with confirmation #'s etc and they said I had to return it to a corporate store, not a retail store (which is not what they said on the phone). Drove in rush hour traffic to the address THEY gave me, only to find out that store has since been taken over by Ulta. Had more conversations on the phone, went to the NEW store they told me to go to. Got there and the associate said it couldn't be done that way. Got someone on the phone and FINALLY convinced someone to email me a shipping label. Went home, printed it, used my own packaging and send it in. It took 4 days, 4 trips to the store and hours on the phone with AT&T. Such a waste of my time.

I have lost trust in AT&T broken system: Over Pricing, Broken Promises, New Promotion Trials, Which they lock-in contracts, charging me for a service, i had no interest. Impossible to get refunded after promotion is taking off my account. I purchase a Internet, Direct TV bundle package two year contract. I must say, my service has impeccable quality to the highest standards. The price quoted, once again broken promises. Chris a retail sales consultant at 11722 Marsh LN #A3 location. Chris, assistance me with my problems, concerns, and skepticism. Chris has been persistent, relentless,patients ensuring me the contract promises, will be honored. I would like to take an opportunity to thank Chris. Recognizing his outstanding, dedication representing AT&T in such a positive, professional demeanor. Chris, went beyond his required job duties. I'm still a customer at AT&T, because Chris affords.

I went in the store this afternoon for help with my dads phone. Kenya waited on me immediately. She was very nice, knowledgeable and helpful. I came in to upgrade my dad's old flip phone to an old iPhone of mine, I didn't use anymore. My dad's old phone was such an old phone I did not know if they could help me at all. Knowing exactly what to do, she took my dad's VERY old flip phone, downloaded all of his contacts, data, and migrated it to my old iPhone. She worked on the phone for about 4-5 minutes and presto, everything was moved from his old flip phone to my old iPhone. Now he up to speed with a new iPhone for him, although the iPhone is several generations old it is real fancy to him. Thanks to AT&T's sales woman Kenya, my 93 year old dad is closer than every to being current with the new technology. Thank you Kenya and AT&T

Needed help making a claim to insurance! At first he said you supposed to do this on your own but I will help you!( keep in mind no other customer was there) He started the process and then he said that it just prompted for us to call instead, gave me a number and we left not thinking much of it! I called right when I get outside and the automated system says go online to make claim (what he told me he will help me with) , I got home and did the steps he was doing in the store and to my surprise I didn’t get primped to call! We have visited this store before and we have had very good customer service but today he was just not having it, as soon as we walked in he was on a tablet and didn’t stop what he was doing instead he continued until he finished even though I was in front of him! Not a good experience today!!!

The worst AT&T store I've ever been to in the U.S. I've been an AT&T customer for nearly 10 years! Today I got an opportunity to speak with 2 people, the one who greeted us and the sales rep. They seemed like they hated their jobs & anyone who walked into the store with a passion. No customer service whatsoever! I went to another store 3 or 4 cities away after looking up reviews & ratings on Google first. Even though the 2nd store didn't have the phone I was looking for in stock unlike this 1st pathetic store, they won my business I'm a heartbeat! DO NOT GO TO THIS STORE, IT WILL RUIN YOUR DAY & PUT YOU IN A HORRIBLE MOOD WITH THE EMPLOYEES THEY HAVE THERE NOW ! HORRIBLE, PATHETIC, SAD, DEMEANING & AN ABSOLUTE LACK OF EVEN A SHRED OF BASIC CUSTOMER SERVICE is ALL you'll find at this store!

Still being charged for a returned item that was less than a week old. Notified ATT and was told I had to go back to the store where it was purchased. Ok. At store was told manager has to go into system and fix that but, to my surprise he wasn't around. Imagine that. Now it's been almost a week later and I'm still trying to get the item removed. Now I can't get them on the phone and still being charged 10.00 a month for something I don't have. Awesome way to do business. KEEP UP THE GOOD WORK! Ok just got off the phone with the manager. He said he never received the message about my problem ok possible. But needs to discuss this with employees. So he will be fixing the problem today.

Customer service reps are very unhelpful unknowledgable inexperienced. One of the worst experience I've had. The trainees did not do my cellphone transfer from T-Mobile appropriately and I have been struggling without a cell phone for 30 days I am an individual contractor and rely solely on my phone for work. The worst decision I have made was to transfer to AT&T. When I asked to speak to the general manager and district manager I was given the run around by the store manager. Each time I have been here it has been different employees all who refuse to help. And the managers are nowhere insight. I am absolutely appalled and distraught by the treatment of customers

For the earlier part of my life, I wasn’t allowed to have a phone because of my strict upbringing. When my parents finally allowed me a phone, they purchased me a Boost Mobile phone from the Shell station and I’ve had it ever since. I never truly realized I was living in the dark until the AT&T at Marsh Lane finally turned on the lights for me. They offered me the best deals and services on the newest phones and, to my surprise, a single DVR unit that will work in multiple rooms. Without their incredible service I would still have two bars of service, a phone that only works on speaker, and I would not be able to submit this review.

The assistant manager Jacob was unprofessional after waiting 45 min Alicia came to help me. She got the phone I wanted gave her all my information, I had a balance on my phone and we paid the balance to upgrade. And then he calls her to work on another problematic customer inshore leaving me alone and he came out. Leaving me to wait longer than I should have. Both were unprofessional will not be coming back to this location. Was refused service because I used profanity in the store. And would not sell me a phone.

Great store, great experience! When I got to the store I was greeted and serviced promptly. Celeste was the person who helped me and she made my day! I’ve had trouble in the past with other stores but she was so kind and attentive and answered all my questions! She even helped my pick out a case for my phone! Felt so good about everything I even got airpods to enjoy with my new iPhone. Can’t wait to come back do more business with her!

Service was excellent and very professional. I completed my transaction online. Received my email that my order was ready. Once I entered the store I was in there less than 15 minutes. Received my phone and was able to transfer my data from old phone to new phone with no problem. Store personnel was following all Covid guidelines and again was very nice and professional!

Horrible customer service, did not acknowledge me when I walked in. After 10 minutes the male sales man asks what I needed and then said I needed to go to another location. I called the #611 customer service and they said I could get what I needed I store. The sales man did not attempt to help, another customer walked in and he went to assist that person.

Diego was a fantastic! Very personable, friendly, comfortable to work with and so knowledgeable! I don't think there was a question I could have asked that he would not have been able to answer! He really knew his stuff! I would go out of my way to go back to him because he was probably the best AT&T salesperson I've ever had! I was very impressed!

I was told I couldn't upgrade my phone because I didn't have the original iPhone headphones, I told him just to keep the new that came with the phone, George said he couldn't do that cause he's a dumbass. I have has really good experiences at this store before until George got there. Just avoid George and it will be good.

MATTHEW WAS AMAZING! He helped my mom and I both.. We didnt really expect to do anything but connect to the wifi really quick for moms work.. Ended up talking with matthew and he got BOTH of us on an upgraded plan for LESS than what we were paying! Really personable and knew what he was talking about..A++++ for him!

The guys that helped me at this location were great. I received horrible customer service at the North Irving location and had to walk out. I went to this Dallas location and these guys were quick, knowledgeable and friendly. I would definitely go here again instead of going back to the Irving location.

I had the pleasure of dealing with the manager Chris last weekend. I can honestly say I’ve never received better customer service. He was very thorough and was very knowledgeable about the products. He helped me set up both of my devices and was very kind throughout my visit! Thanks Chris!

The best staff and service in this store. They will work with you if you get a new phone you're not familiar with. Christine was a great help with my son's iPhone set up. She also helped in resetting my dad's phone so he could get his voice messages. Thank you sooooo much for everything!

I like how everyone up there is very people friendly n willing to help you out with what you need or are looking for str8 to the point good job yall keep up the good work .Baldwin Rodriguez you is the man brotha appreciate the help in finding à phone that fits my needs thanks .

Had a problem with my iPhone that Nobody seemed to be able to resolve. Leo worked diligently and was determined to find a solution…which he did. They were very busy and He multitasked to take care of his customers while he was resolving mine. Thanks for the extra effort!

My experience was magical. June has an amazing personality and smile. Leo was great at answering questions even though I did not switch over to AT&T because T-Mobile had better prices upfront and monthly. All the boys know how to tip.

Great customer service. I was very pleased with the knowledgeable employees that work there including the Manager. I had a wonderful experience. If I have any questions and/or in need of help, I will definitely go back for assistance.

Walked in to get a phone activated I thought it was gonna take forever it's gonna take forever there was only one associate on the floor his name was Leo he was taking care of at least 4 people at 1 time it's time he did a great job

Diego helped me, and he is THE BEST. Just think how many phones and issues they encounter. He fixed mine in less than 15 minutes and explained what was going on. I was there to get a new phone, but really loved mine and didn't want

Best experience I’ve ever had at an ATT store in the many years I’ve had their service! Their manager was extremely knowledgeable, helpful and professional! I’ll definitely be doing all my business here from now on.

C-Jay is the guy to see if you want extremely good service and the very best deal. This is a GREAT location to switch from a different carrier. It was great doing business with C-Jay. He's a consummate professional.

AVOID COMING TO THIS PLACE! The people they have working there do not help you with anything, they just sell you a phone and they do not help you set it up or explain anything to you. Had the worst experience ever.

Manager Chris Fessenden was stellar. He helped with a difficult transfer from two separate Verizon accounts to one ATT account and answered all of our questions. Can’t recommend him or this location enough!!

I got scammed online but couldn't get account help without multiple calls to try oo many customer service department's...Only to be directed to visit the corporate store within The Galleria Mall nearby...SMH

Went to fare the phones after reviewing online. No waiting. The guy knew all about the phones and actually had been using the 2 phones I was looking at. Sorry I can't remember his name. It was @ 1230 2/22/18

Wow great store help on buying and setting up my phone!!! Don't believe any review before April!!! Completely different team. I've been in two days in row to get help Super knowledgeable super friendly nice

Unable to purchase a replacement phone without signing up for a plan at this store. They also are no help repairing a phone that is not on insurance. Very unhappy with AT&T retail experience

Very poor customer service at this location. You are better off by going to the corporate store at Alpha and the Tollway. I ended up cancelling my AT&T service because of the issues I had.

Outstanding customer service. I was helped in a timely manner and the manager was very helpful in answering all my questions regarding my switch. I'm very pleased and will be coming back.

Christina assisted me with new service and phone. She provided me with the best customer service and am very pleased with everything . They should hire more people like her . Thank you !!

Very knowledgeable, was able to explain in detail about the phones and service plans . Was pleased with the level of service provided . Definitely will be coming back to this store !

My experience was absolutely amazing easy fast and great customer services. Christina was so knowledgeable and helping me with all my phone questions and help I needed with _

Christina was AWESOME! She provided me with the best customer service both times I visited the store. She helped me out with what I needed and am pleased . Thanks Christina!!

Staff was friendly and knowledgeable. Worked with the manager and service was fantastic. Definitely recommending this location and will be my go to in the future.

This location is one of the best At&t stores I have been to in years! Chris was extremely helpful and patient. He was able to help me find a solution to my issue.

Love coming to this place! The staff is always friendly and ready to help. I bough my new S23 and Yosh help me transfer everything! Easy and pleasant transaction

They help me set up my internet. It’s a very friendly store & super clean. Will be coming back again for more purchases. Highly recommend to go to this store!!

Leonel is the CSR who helped me. He listened & we talked about options and so after a question & answer session- I signed up. I'm a happy customer. Thank you.

I had the most horrible experience here. It was impossible to get someone to help. I was treated like a piece of furniture. My questions were never answered.

Awesome store! Chris, ths new mgr is very helpful and knowledgeable! Got the answers to my questions and my issue resolved. Thanks for great service!

Best AT&T in the north Dallas area! Always willing to help with your phone needs! After all communication is a top priority in everyone’s life!

Yoshi is a very good helper in the store on marsh Lane. He is definitely a People’s person and a great guy. How do you do it

The employees here are lazy have bad attitudes and could care less to have you as a customer!! Go find another ATT location

Very helpful staff. Kavaughn Ford has helped my brother and I in various occasions. He was very helpful and knowledgeable.

I messed up my phone and could not get it to work. I took it to the AT&T store and they got it working again. Thank you.

Wow! That was a great experience, Christopher was on top of things and dealt with my every need. Fantastic manager!

Great experience! The customer service was amazing and I would recommend this location to my friends and family.

Christina was amazing lost my phone in a Uber she got me the new 15 her service was the best in there for sure

This store has made some great changes! Christina answered all my questions and full filled all my needs.

The store manager,Jose, at the AT&T Marsh store is excellent. Good service, knowledgeable, and courteous.

What a great store! Def recommend!! Im very happy with my experience everyone was very helpful and quick

This place is extremely easy to talk to folks. So if your phone does not cooperate. They can help 100%

Horrid customer service. Long waits and the one staff on site doesn't even acknowledge your presence.

I called to get some info on their promotions and Celeste was very knowledgeable and helpful!! …

Excellent customer service. The new manager Chris is very helpful and answered every question I had.

Store says they close at 8 .. We got there at 6:30 and all they did was locked the front door on us

Chris did an excellent job working with my 90 year old mom. Making sure she understood her phone..

They are amazing ppl here quick and great service really really good news ppl got me in and out…

Anthony always takes care of all his customers. You ask and he will handle it no matter what.

I'm actually amazed at how professional the staff are and how efficiently they do their job.

Christina helped us so much with switching a phone and setting it up! Went the extra mile!!!

Great customer service also very knowledgeable about their products and services!!

Awesome experience Christine went over and above to help thus non tech saavy lady

We were assisted by Kavaughn today he did an excellent job. Thank you so much.

Kenya was awesome! she took care of all my needs definitely recommend!

Helped a friend out here, he needed a ride, but I'm a T Mobile Guy.

Great customer service and knowledge of what I had questions about

Amazing service here with Leo .... He helped me with everything

By far the best costumer experience I ever had …

Christina is amazing!! Best customer service these days.

Christina Was great! Go see her! Wonderful experience

Chris is the best rep ever... thanks a lot

Amazing service. Always have a good laugh.

Jude is the best salesman I done seen