My wife had 1 laser treatment and it resulted in a very, very bad skin reaction. We requested a refund for the unused pre-paid treatments on Doctor's advice and Australian Laser will not provide this without a signed waiver releasing them of any responsibility. Once we advised we would not sign the waiver they have not returned multiple emails or calls. Read the fine print and do not pre-pay any treatments. In response to your comments regarding my last review and your comment that my wife refused to come into your clinic after you damaged her legs. A medical doctor advised my wife not to get any further treatment as she told you multiple times. It is negligent that you wanted her to come in for further treatment against a medical doctors advice. Your company is a disgrace by suggesting she must attend in order to gain a refund for services not rendered. Very, very poor response from you. You should be ashamed. Just for the record, this refund has still not been resolved and we have had to contact consumer affairs and have sent more than 5 emails asking for a refund for services not rendered. This is basically theft that you will not refund the money for work you have not completed. 18 Jan 2023 - We were forced to sign a smaller scope waiver in order to receive a refund for services not provided. Terrible experience dealing with this company. 24 Feb 2023 - Response to AL&S comment. She booked on the Hillside site and I believe the Hillside and Werribee site are owned by the same person.She still has scaring on her legs and was basically forced to agree to an agreement that makes you not liable for any damage so she could get a refund. Nice work AL&S, you obviously value a very strong legal presence, rather than caring about customers health.

DEFINITELY HIGHLY RECOMMENDED ⭐️⭐️⭐️⭐️⭐️ I have been a customer/client here previously although it was well before Covid hit. I returned here to have my laser hair removal instead of trying somewhere new, which would’ve been closer in distance for me. * Never once have I had a bad experience here. * great range of services * amazing products * competitive pricing, in some cases cheaper. * great customer service by all staff (now and previously). Thanks so much for today Misty! Thanks also for your knowledge and information, I will definitely look into everything. Im so wrapped that I have the soothing gel again (prev known as L/Aid) and can’t wait to try the Salicylic that you recommended.

I have been visiting Australian laser and skin clinics for laser hair removal and skin treatment and I can’t be more satisfied with the good results I have got so far. The staff is very professional since you step in the clinic, no waiting time, they explain patiently all you need to know. Super good value of money versus quality. I still have way to go with the treatments but I can say I am very happy with the results so far. I highly recommend you to visit Australian laser and skin clinics, I have been suffering with my skin problems since ages but I can say my skin is in safe hands! Carla

I’ve been going to Australian laser & skin clinic in Hillside for close to a year now. Would never think twice about going anywhere else, the staff are so knowledgeable and gentle. I was super scared about getting laser done but the experience has been so pleasant and quick. Results have also been phenomenal. I tried IPL in the past and it never worked but I noticed results after the first visit here. Very professional place and have recommended all my friends. Both Laura and Lily are amazing.

Laura from Australia Laser and Skin clinic is amazing! What a bright beautiful girl with a lovely personality. After having kids 6 months ago I was embarrassed to initially get some laser treatments done but WOW she just makes you feel so comfortable and so down to earth! And it was nice talking to her about my twin girls because she’s a twin too! Definitely will continue to keep coming back to this particular store! Thanks Laura!! From Jessica Sant (Pungitore)

I've been getting laser hair removal for a few years now and wouldn't go anywhere else. The whole team is very friendly and welcoming. My laser technician is Anh and I wouldn't see anyone else. Anh is very friendly and professional, she makes me feel very at ease. She explains things along the way and is constantly checking on my comfort level. Anh is always happy to help with any questions I have. I highly recommend her.

The team at Australian Laser & Skin Clinic Hillside are very professional, honest and organised. Appointments are always running on time. Misty is extremely experienced at her job. It’s a pleasure to be provided a service by someone who genuinely cares and takes pride in her work. Thanks also to Annabelle for always being so friendly and accommodating with appointment times. Great service as always!!

Im a replete client, all thanks to the incredible Mylinh Tu, she kills it in all aspects of her job! Extremely professional, knowledgeable about all the services they provide and when preforming the service was (as always) gentle, thorough and just all round great at her job! She is definitely an asset to the company! Would and do frequently recommend her to all friends and family!

From the moment you call to make your appointment to the moment you leave you are treated with such high regard. The reception staff and the nurse went above and beyond to make me feel comfortable they explain things in detail and are very patient. They went above with service and I can’t thank them enough. I will definitely be visiting again and recommending their services.

i am not happy with the way they communicate. I have always been following them up in regards to the appointment i have booked they never informed me over the phone that face can not be done because of restrictions. once i have scheduled my time and reached there they told me face can not be done. i consider it as poor communication as they have wasted my time

Love getting laser hair removal at the Hillside clinic because it’s so easy to get parking right outside. The staff are so professional, friendly and gentle. The first time I went there I was so nervous and had lots of questions and I was not made to feel silly. Just had my second treatment and so happy that I’ll be hairfree by summer.

My therapist Misty was lovely, Very professional and friendly. Will definitely be back for next appointment. Very professional, relaxing environment Glad I decided to give laser another go as the last place I had attended wasn’t successful. Thank you to all the staff , I’m very happy with my treatment

These guys are fantastic. I have been there twice now and my technician Lilly is fantastic and knowledgable. They arent there to rush you through & make sure they treat all areas so that you dont have blotches everywhere. Lovely staff and very good at what they do. I wouldnt go anywhere else :)

My experience with this service was nothing short of exceptional with Bong. I left feeling not only satisfied but genuinely impressed. I would wholeheartedly recommend this clinic to anyone seeking customer-focused experience. It's a true gem, and I look forward to returning in the future.

I have been going to Australian Laser and skin clinics for a while now and I am super happy with the treatments I have been getting, they have shown great results for sure! Staff are always welcoming and helpful which is so important to me! Will definitely continue my skin journey there!

Australian laser and skin clinic in Hillside is my go to! The staff are knowledgeable and friendly, and always provide a wonderful experience for all services. I have always been super comfortable and very happy with the results from my laser and facial treatments. Thank you girls! :)

I have been having monthly treatments at Australian Laser Clinic in Hillside for nearly two years now for microdermabrasion and injectables and couldn't be happier! My therapist Laura is the best therapist I have ever had. I highly recommend this clinic and especially Laura!

Despite me coming in for the most painful experience I’ve ever gotten (laser tattoo removal), the nurse I had was amazing! She talked me through everything and was there with every question I had. Hopefully I get her each time because she was brilliant! Thank you

As always Mel and Annabel are the so nice and welcoming when I get there giving 110% customer service and always going over and above to make me feel welcome. Seamus is Amazing and I wouldn't go anywhere else, recommending his professional advice on what I need.

Fantastic customer service, very welcoming staff, very COVID safe and the lovely woman that performed my procedure really looked after me and made sure I was very informed before, during and after and that I was always comfortable. Couldn’t recommend higher!

Lovely Nghi did my injectables and was so thorough as well as caring ! She was very knowledgeable and answered all my questions confidently making me feel at ease and relaxed throughout the whole process. Thanks again Nghi you did an amazing job !!!

I was looked after Misty (sorry if I spelt the name wrong) I has a wonderful experience with Misty today who made me feel comfortable; explained services clearly and did a very through job covering all areas. Thank you Misty see you next time.

I have been a loyal customer of ASLC Hillside for 10 years. I went in today to have the same treatment that I always do and confirmed with the technician that it was the same as last time. I then received a bill of $618 when I normally pay

Had laser hair removal with Annh. Honestly the best laser hair removal session I’ve ever had at any place. She’s so sweet, and super meticulous about getting every single hair. She made me feel super relaxed and kept checking in to make

I had a wonderful experience with my laser sessions. Staff is very friendly and cooperative. I would recommend this place to everyone. They helped me to feel comfortable and answered all my questions related to my skin issues.

I have been going to this clinic for years. All the staff there are so professional, friendly, accomdating and amazing, I could not recommend them enough. The know exactly what they are doing and the results are outstanding.

My regular therapist MYNI AT HILLSIDE CLINIC is so professional informative Experienced and very friendly... unlike other laser clinics. She is a credit to your company.. hang on to excellent staff.. Deserves a pay rise.

Good clinic but didn't tell me that their laser hair removal packs expire after 1 year. So when I waited for the next summer to be over and when I went to book I was told they had expired and lost hundreds of dollars.

Have been coming to this clinic for years and always received great service. My last couple of treatments have been with Georgia who has been fantastic in making me feel comfortable and with the service provided!

I had a consultation with Georgia who explained everything I needed to know and was extremely kind whenever I needed to ask questions and needed extra clarification. Front desk were also very welcoming and kind!

Misty, who works at the hillside clinic was absolutely incredible! She was so knowledgeable and explained my options clearly and thoroughly. I felt very comfortable and heard. I would highly recommend her.

Everyone is so nice and kind. Sharnelle Went through everything without giving me anxiety lol. She was gentle and I was comfortable the whole time. She was amazing and will definitely be going back !!!

Happy with some of the products.. But Not satisfied with the service, wasted my whole week to attend the appointment but there was no effort to get my treatment done , no fair decision was made..

The customer service is fantastic!! It was my first time today of getting my lips injectables and Semus made me feel so comfortable Semus is absolutely awesome. Thankyou fir the great service.

Amazing clinic! Professional and friendly staff always going above and beyond to assist and answer any questions. Prices are extremely affordable and service is impeccable. Highly recommended!

Bong is so amazing! Every time I go she’s so thorough yet very gentle. All the girls at hillside are so warm and accommodating. I absolutely recommend this place to everyone and anyone!

The best team. Excellent customer service. Annabelle is a Gem, always goes out of her way to help. Can not see myself going else where. They all take care of you and are super honest.

Amazing team and management Very professional and knowledgeable The team always advises best suitable and most affordable ways to get you looking your best Keep up the good work

The whole process was easy. From booking an appointment, to receiving confirmation. The treatment was painless and quick with professional and friendly service. Highly recommended.

Highly recommend Misty for micro needling. She is very gentle and explains the process. She is also very honest and will make sure the customer receives what they actually need.

I had lip fillers injected and Sharnelle, the nurse, was very thorough on explaining the procedure and was very gentle throughout the process! Definitely recommend :)

Staff are very friendly and professional, I have been made to feel very comfortable during my treatments and have been given good advice to follow up at home care.

I am always happy with the wonderful care l get from Jen when l come for my appointment. All the staff are very friendly and alway make me feel welcome.

Always find them helpful in trying to find convenient appointments and my technician Arn was very thorough and personable when completing my treatment.

The staff are friendly and thorough. Appointments ALWAYS start on time and the laser hair removal is done so professionally and hygienically.

Very clean, the ladies are all kind and they always give you the information for whichever treatments your receiving highly recommend them.

The hillside branch have really good machine. It was a very painless experience compared to the city branch. Ali was friendly and wonderful

Had a great experience at ALSC Gourlay road. Very happy with the services provided and the staff are friendly & professional.

I can clearly see how hard working and professional the staff here are. I am very impressed with the work that has been done.

I have a lot of confidence in the nurse at Australian Laser & Skin clinic in Hillside. Super friendly and very professional

Great staff very friendly was very informative about the procedure I was going to undertake. Recommended great service .

Informative, and welcoming, personal attention always given, no wait time, always happy with my results!! …

Annabelle at the desk is lovely and Anne was amazing, she really takes pride in her job. Very pleased with her service

Sensational experience time and time again! Thanks for always ensuring I am well looked after and in the know ❤ …

Very happy with my laser sessions. Excellent customer service and got all information required to look after my skin.

Amazing experience…great cosmetic nurse Jen didn’t feel a single injection ! Great service and very friendly staff !

Always a great experience getting laser hair removal. The staff are super efficient, friendly and bubbly everytime!

Friendly staff members, getting a few different procedures done here and so far I am really happy with everything.

My Technician Jennifer is just wonderful! Gentle caring, will be returning very soon! Thank You girls xxxx

Quick service and staff are very friendly. I have no hesitation in recommending Australian Laser & Skin.

Ann provided professional nice environment during my laser treatment . She did her job really amazing .

I have been to this clinic few times and always happy with the treatment and service! Would recommend!!

Extremely professional and friendly service. Technician made you feel at ease and was very thorough :)

Always friendly and helpful staff who explain procedure being done.Very happy with my results so far.

Very friendly and helpful team. Had a laser treatment here and she was very thorough. Super happy.

Annabelle clearly has a hardworking personality and on top of that, she is always in a happy mood!

Mini is lovely and very knowledgeable! Great service. Thanks for making me feel comfortable ❤️

Amazing! I had a Micro with Ally. Ally was very nice and the service was great Taliyah Allison

The staff here are incredible!! Knowledgeable relaxed professional and so friendly …

The ladies were lovely and made me feel comfortable. Felt very welcome and in good hands.

Very good experience,the ladies are polite and attentive.microdermabrasion was fantastic.

Very professional service and great results. Friendly staff makes you so warm welcoming

Very professional and friendly service, gem in this category in the Area …

Great experience, best service with beautiful kind ladies.. Can’t wait to go back..

Excellent service! Very professional always a pleasure dealing with Anne …

Great professional and friendly staff like all Australian Laser & Skin clinics.

Today I had skin lazer done at hillside it was a good result Thank you

Fantastic experience every time! All the girls are very Professional!

Was a great experience, very friendly and gave a lot of information

Botox fantastic didnt wait in out in 5 minutes love coming here

Australian laser&skin, are very lovely, great customer service

Anh,she did fantastic job i m so happy I highly recommend.

Great customer service and I have never left disappointed.

Clean, professional and very informative. Very impressed.

Jennifer is my to go to girl amazing clinic amazing staff

Misty is awesome. So helpful, professional and friendly.

The stuff is wonderful thank you service was great …

Professional and customer service is highly recommended.

Awesome Team. Does a great job. Very happy …

Great customer service and very reasonable prices

Anh gives me very good service . Very satisfied.

Awesome ladies, make you welcomed every time.

Clean, professional, great staff and service

Always wonderful service. Highly recommend.

So helpful and explained everything so well

Never a nurse available for injectables.

very friendly people and professional.

Very quick service, lovely experience

very friendly and professional staff.

Very professional and friendly staff.