Automotive Repair Systems

211 reviews

Unit 1, Lower Hook Farm, Business park, Shire Ln, Downe, Orpington BR6 7GZ, United Kingdom

www.automotiverepairsystems.co.uk

+441689858007

About

Automotive Repair Systems is a Auto body shop located at Unit 1, Lower Hook Farm, Business park, Shire Ln, Downe, Orpington BR6 7GZ, United Kingdom. It has received 211 reviews with an average rating of 4.6 stars.

Photos

Hours

MondayClosed
TuesdayClosed
Wednesday8:30AM-5:30PM
Thursday8:30AM-5:30PM
Friday8:30AM-5:30PM
Saturday8:30AM-5:30PM
Sunday8:30AM-5:30PM

F.A.Q

Frequently Asked Questions

  • The address of Automotive Repair Systems: Unit 1, Lower Hook Farm, Business park, Shire Ln, Downe, Orpington BR6 7GZ, United Kingdom

  • Automotive Repair Systems has 4.6 stars from 211 reviews

  • Auto body shop

  • "The 3 year old car looks dealership new again"

    "I damaged me rear arch and side skirt"

    "Booked the details in with Pete on Monday for a dent on a brand new car, less than 3 weeks old, Pete was amazing, really helpful and helpful, I dropped the car of on Thursday morning a little skeptical if I'm honest with it being so new would they get the same result"

    "Excellent repair work done on my VW"

    "This was a scratch repair on front bumper"

Reviews

  • H

The 3 year old car looks dealership new again. I had a full MOP, accident repair damage to 3 panels & GuardX protection works carried out. I took the car to their HO in Orpington (easy fast train from London Bridge + short Uber ride). It's a nice site nestled in woodland, with a welcoming customer waiting room & and a vast courtyard where vehicle body & wheel repairs are conducted. I would especially like to thank Sarah Lucus the customer service manager & Peter, the Division Manager who looked after my customer process personaly. I was intially introduced to the company through RAMP. There were several hicups initially, all to do with adminstrative processes, relating to poor communication. The initial hicups made me wary, as I had no experience of the business & I was concerned that this may reflect on the professionalism & quality of works. Once Sarah was involved this was rectified. The staff are friendly. True customer service can always be identified in how a business resolves issues. Thank you to Sarah & Peter for assisting me, getting works completed and well. Body work repairs have a lifetime guarantee. Paint is matched to chasis no. Works were completed in time & price was as quoted for. I have no hesitation in recommending this company to you & will be doing the same to friends & will return should the need arise. Thank you.

  • Callistus Asirvatham

I damaged me rear arch and side skirt. Found these guys online, I can thank them enough to be fair. We had and e-mail chain where they tried to give me a quote based on photos I sent them. They gave me the best quote they could which maybe wasn't super cheap, but they completely fixed it, plus it was professionally handled. What's I can tell from the gentleman I deal with at the site that they care about doing a good job, he was honest and clear about every thing which made me feel confident to use them and i will probably use them again soon. Definitely would recommend for your body work repairs.

  • Tony Kenton

Booked the details in with Pete on Monday for a dent on a brand new car, less than 3 weeks old, Pete was amazing, really helpful and helpful, I dropped the car of on Thursday morning a little skeptical if I'm honest with it being so new would they get the same result. I collected the car today after Pete called, car was PERFECT, better than i imagined and for a fair price, he had a chance of making a few extra quid by putting a new badge on, but he managed to save it and save on the invoice. Over all VERY pleased, would defo recommend, fast friendly professional service!!!! thanks guys

  • Jonathan Cornick

Excellent repair work done on my VW. A first class service with great communication, punctually and professionalism. Mike York was an extremely pleasant and helpful young man who carried out the repair work on my damaged vehicle efficiently and with great care and attention to detail. He did a great job and I am very grateful to him and his company for all their work/service. Henry the administrator was also very helpful and polite. I would thoroughly recommend Automotive Repair Systems to anyone needing repairs to scratches on vehicle bodywork.

  • Paul Emmott

This was a scratch repair on front bumper. The painting was fine, but they failed to fill the area properly and so there are two visible small 'dents' and it will need further repair. Disappointing. Update: After my review customer services contacted me and they have now re-done the repair and the small dents are gone. I would give 5 stars as they went the extra mile to fix the issues, but to get the full five I think perfect first time is needed. Anyway, very happy they have great customer service and do care about quality outcomes.

  • J W

I took my R8 into Automotive to see if they could repair a scratch (gouge) I had on a carbon air blade. I was preparing myself for a replacement part - which is horribly expensive, but Adam managed some kind of miracle and it was perfect when I picked it up. I also decided to get my diamond cut alloys repaired and changed to colour to suit the paintwork better. They look better than they did when they were new. Everything was done on schedule and they are a very professional team.

  • Chloe Sayers

I needed my wheel refurbished at my home after I scuffed it. The company representative who visited me was Ben Tape and the service I received was exceptional. He kept me informed of arrival times and arrived promptly and got the job done quickly and efficiently. He also answered any questions I had which was great . I wouldn’t hesitate in recommending Ben and Automotive repair systems as they were brilliant. Thanks a million - my wheel was refurbished in no time at all .

  • Denise Bullock

Just had a dent in the tailgate and scratches on passenger door fixed by Mark Parfitt. The service was excellent he took time to explain issue he had with a third repair he couldn't do ( as being done under insurance) and showed me a defect on door I never even knew about. The standard of finish in the 2 jobs he was able to do was exceptional and I can't believe he managed it on my drive. Unbelievable. This gentleman is a credit to the firm and his profession. Thank you

  • Alan McCawley

Absolutely Brilliant. I had two small but obvious dents on my otherwise immaculate car that I have just bought. The wheel rims were also scuffed and in quite poor repair. Andy Truzzi removed them all, the dents and the marks from the wheels, without a trace, I kept on looking as I couldn't believe they had gone, but they had. The care he took was impressive. For sure I will use him again. Excellent service, outstanding even. Thank you from a very happy motorist.

  • paul sales

Have used this company before for small paint chips and this time a slightly larger area. Absolutely fantastic customer service from Henry from the start. Peter the workshop manager was professional and extremely helpful and informative Would highly recommend automotive repairs. Also had a diamond cut wheel repair on a different occasion,and the finish was also so good it made the remaining wheels look bad,and they had no damage. Thanks for great service guys

  • Lucy Hope

Ricky Beniston came out to my house today to fix and repair quite a few scratches and chips on my car. Very happy with the finished results. Amazing that they can come to you and also message you to let you know when they’re coming, so it’s very convenient. Ricky was lovely and very professional and talked me through everything he did which was nice. I’ll definitely be using these guys again. Thank you, my cars like brand new! Very happy!

  • Dave Hassall

Put the car in for minor cosmetic damage to bonnet boot and front bumper (original photos below). Car was returned same day but repairs looked no different to when the car went in, so that was a bit of a waste of time. I have had repairs like this done in the past on other vehicles using other companies that were far superior to those done on this car. This has been extermely disappointing to say the least.

  • Matt N

Wow, what can I say, Ben T is absolutely superb, his customer service and approach is one of the best I’ve come across! He’s polite, friendly and knowledgable and spent his time doing what he did best, Working safely and efficiently to get the job done!! A true asset to your business!! I will be using again when the wife hits the car, probably in the next few weeks Cheers Matt

  • Maryam B

First time using this service. I had some minor scratching and some chipped paintwork. Had the pleasure of dealing with Mark. 10/10 for service. He was friendly and I couldn't fault the service I received. He had completed his work in 30°c! Highly recommend him as he's a credit to Automotive repair systems and a fantastic representative for the company. Thanks again Mark.

  • Matt Too

Good workmanship, good prices. Free coffee! I marked down one stars because sometimes communication is not always there however the staff are always polite and able to help over the phone or via email but may need to be chased up. I always recommend Automotive Repair Systems to people for wheel refurbs and smart repairs and will continue to use them.

  • Laura Smart

I'm really happy with the repairs to my diamond cut alloys and bodywork. The standard of work is excellent and Pete and the team at the Kent branch are friendly and professional. Can't recommnend or rate them high enough. I'll definitely use them again if I need work done. Thanks guys …

  • Theo Buiatti

finally I can change my feedback, 6 times I tried to fix my car 5 times they failed finally after so many attempts we finally got the job done. many thanks to Peter for helping with the issues and give a nice clean to my car! they work under pressure and I understand the issues. thanks again

  • Andy Willmont

Danny Skeel is a very hard-working and professional smart paint repairer. His work is of the highest standard and he does his best to do our preparation work when we want it . I would not hesitate to recommend him to any one who needs a smart paint repair in Sussex or Surrey.

  • natalie williams

So impressed with this company, i cannot recommend Andy enough, he was professional, polite and knew a great deal. We had dents in the bodywork of our Mercedes, which are no longer visible, we will definitely use again if needed and will recommend to all family and friends.

  • Mr Mehmet Genciz

Pepe did a brilliant job on the alloys. Any scratches that were there have been cleared. Fantastic comms throughout and keep me up to date on his arrival time. I also received a courtesy call at the end of the job to confirm what had been done. Top job!

  • Anna Higgins

Pepe did my repair on 15/03/2022 under my surname of Wright. Pepe was punctual, polite and his quality of work outstanding. Pepe is a credit to your company and I would definitely use again and recommend to friends/family. My paintwork looks fab!!!!

  • Azad Hafiz

Pepe was outstanding fixing my scratches and dents. He did extra bit to make it perfect. The quality of work was excellent. He even fix a thing for my neighbour on his request. We had some good chat & laugh about life as well. Thank you Pepe

  • Muhammad Q Suhail

I took out a Guardex policy which repair minor dings dents and scratches. The mobile repairer came out but did a sub standard job. Having complained, the manager called me to discuss the issue, and soon after this lovely gent drove out to

  • Jack Hopkins

I had connor come to repair the interior trim of my front passenger door after a piece of wood put some small tears in the material. I was given a quote online very quickly and booked in for the work within 2 days. Connor arrived at the

  • Lindsay Madden-plant

Peter was incredibly helpful in keeping me informed regarding the repair to my car. It was beautifully finished and I wouldn't hesitate to use them again. I've used them in the past for alloy refurbishments and was pleased with that too.

  • Addy O

My car recently got into a really bad car accident and I contacted Auto Repair for assistance. They were able to provide me with amazing advice and also provide me with a full report detailing the damages to the vehicle with the cost.

  • Oliver Boulton

Exploring other options or assessments before taking ARS’s advice directly would be worth bearing in mind. When booking a repair to minor damage to an alloy wheel I was informed that following photo assessment it was not possible to

  • Janet Davey

I had someone come out to my home to repair some scratches to the bodywork. He was on time & a really friendly guy. He did such a good job that my car looks brand new. I'm so pleased. I would highly recommend this company.

  • BLXCK.

Had a few scratches and made a claim to get the scratches sorted, the technician called Pepe came and did a brilliant job. All scratches are gone and left looking brand new. 10/10 job and service very friendly

  • Corky D

Lee did an excellent job of repairing a scuff to the bumper of my car. Very friendly and efficient service and top quality workmanship. I had some trouble getting thorough on the phone but glad I persisted.

  • Charlotte Smith

While I was away on holiday I booked my car in to have my alloys done and the service was fantastic! Everyone was so lovely and helpful and I'm VERY happy with my alloys! They look brand new …

  • Saadan Ghalib

Professional team. Great reception area. Very happy with the work done on my BMW. Mitch (mechanic) came out and explained everything which was very reassuring. Happy customer! Highly Recommended!

  • Sue Waterman

1st class service and high quality repair. Pete is great and gives honest advice on what needs to be done. An instant quote which is very reasonable. Thank you

  • Adrian V

Brilliant service from Anthony and the team. Very competitive pricing and outstanding work. Had my 5 series standard alloys diamondcut and they look amazing!

  • Julian Wisdom

Had deep scratch’s on 3 panels. Foolishly tried to repair myself. Pete and his team did an amazing job to make it good as new. Worth every penny!!

  • Amjid Baig

Wayne came to do a repair on one of my alloy s as booked, right on time, excellent customer service and superb workmandhip, extremely happy.

  • Erol Icoz

Excellent alloy wheels refurbishment place all under ine roof your prestige car will be treated like a baby recommended

  • Joe Broadbent

Adrian was fantastic. Did a _perfect_ job. Came across very well - 3 people asked for his business card afterwards.

  • Himat Taak

Huge thanks to Peter and the team, made my experience easy and quick.

  • Bombaylicious Coulsdon

Excellent service Wheels and body work was beautifully done.

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