It is committed to ensure that: Claims are handled fairly and are settled promptly; Customers are provided with complete information on claims handling; and The claims handling process is supported with an explanation of why a claim is rejected or not settled. Unique claims handling Follow up of reported claims and those in process; Status update and not using one size fit all approach; Efficient claims processing using our insurance system; Handling customer complaints timely; Making use of deadlines in claims handling;and Decentralized claims service. Unique Motor Claims Handling Making use of AIC's recommended repair service providers; Authorizing small repairs; Paying parts cost for dealers; Providing option for work order in customer preferred garage; AIC owns four cranes to facilitate towing service; Claim service assistance at all branches; Proximity of recovery site (the company has two recovery yards in Addis Ababa); The company has customer service desk;and Inspectors are timely assigned to conduct investigation and negotiation. Requirements from Customer at time of claims Every accident shall be reported within 24 hours of the accident date.