£370 for delivery what a joke. Advertising something on sale then just putting it back up to full price with ridiculous shipping costs. It’s not like we’re the other side of the world, we’re in the same country you’re based in! You should be ashamed trying to scam new parents like this and you need to be called out for it.

I went into their store to view several travel systems that I had seen online. Charlie was so knowledgeable, calm and super helpful when assisting me to look at the different car seats and prams etc. Liz was very friendly! Will defo return in future for any baby related needs. Thanks so much ladies.

Charli and the other staff in the shop were incredibly helpful and spent a long time with us demonstrating all the different options for the stroller we were looking for as well as sharing their person experience with different models. Came away with a fantastic product at a great price.

Purchased a room set from this company and phoned up prior to purchase to ask a few questions. Customer services team were very helpful and I went ahead and made the purchase. I received an hour time-slot on the day of delivery and it arrived on time. Fantastic service, thanks guys.

Kinderkraft Grande Stroller - I had been looking for this stroller everywhere and found it here at babyandchildstore. I like the stroller as it is so stylish, is smooth and packs away easily. Communication was good, I could pay over a few months and the stroller came quickly

It's great that Baby and Child has opened in Bromley. Previously there was nothing around and we had to go to Bluewater. The shop is beautifully curated and offers a wide range of premium strollers. Liz was super friendly and helpful demonstrating the products. Thank you!

Ordered a car seat which when it arrived doesn't fit the manufacturers information re. size so is clearly not the product advertised - baby and child store insist we pay £25 for return despite them breaking numerous consumer rights regulations. AVOID.

Very happy with the customer service. We brought an Ickle Bubba cot and when it arrived we were not happy with the quality. Baby and Child without hesitation or fuss arranged a replacement which was far better. Would recommend these company.

After an awful experience with preciouslittleone.com (DON'T ORDER FROM THEM!) this company was incredible. We ordered a Kinderkraft 5 in 1 Unimo at 8pm on Sunday and it arrived today Tuesday. My wife emailed them at 7pm Sunday and she got a

My experience with this business was terrible straight from the start. Ordered a pram from here which took over 3 weeks to deliver, I rang them up and questioned why it has taken so long when they told me it will take 3-5 working days to be

Ordered item 3 months ago, once ordered received an email a week later saying item not in stock. Was told the item will be in stock within 28days. 2 months later emailed asking where my items were. Was then told due in this week, and would

I have never dealt with such an awful and unprofessional company like this before. I have been lied to several times regarding my £400 order I placed with them asking for its whereabouts when all I needed was honestly so I knew where I was

My experience with them really bad. They don’t let you put the review on their website if is not the way they want. I purchased one high chair, was defect I sent them photos and videos with it and 2 months I stayed with thousands of emails

Ordered nursery furniture set from baby and child store and we had a couple of hiccups with the wardrobe one being the wrong colour was sent and another being one of the side panels was damaged on the replacement on both occasions customer

Absolutely amazing service! I ordered for the first time knowing a couple of items would be on back order. They shipped what was in stock very quickly and kept regular communication about the items on back order, shipping each one as soon

Stay away. We ordered a bed on the 3rd of December still not delivered and no update from this terrible company unless I chased them. The baby was born yesterday, no bed to sleep though. Don't use them. Find an alternative solution (there

Ordered and paid for a pushchair travel system 6 weeks ago. I received the chassis for the pushchair after 5 weeks but no carry cot or seat, meaning that it is useless. Our baby is now due and customer services are no longer responding to

Really important to read the small print on returns which I didn’t , they are certainly not hassle free as advertised. I bought a cot and despite the customer service team being very helpful on the phone they didn’t update me on delivery

Amazing quality furniture but horrenous delivery service. My items were delayed and also came on 3 seperate occasions to deliver two items. I was not notified of them coming so there was nobody in to recieve my items. They was then left

Terrible. If you want to buy something and never receive it, buy from these guys! Ordered something in Jul, was supposed to come by mid august. Then it got delayed. They kept assuring me that it will come on 9th Sept (and I called every

Just recived first item I have ever brought from this company. And I can say in am some what disappointed that the bookcase I have ordered is soiled . Then to get asked if it will clean off has really annoyed me. It was a present for my

Ordered a car seat base on Nov 26th with free delivery option. I left a note stating to deliver on a Tuesday or Wednesday to ensure I was in and that i would rather it be later but on those days. We currently have police dispute with a

Absolutely shocking customer service and tutti bambini furniture set quality! Bought furniture set with a “no hassle” delivery and only received it two months later after having to chase and beg for updates. Was lied to and advised the

Finally, a place in Bromley where you can touch and feel baby products before buying.  The showroom is modern and although it didn't have the exact item we were hoping to see, the staff were able to show us in their consultation space.

Buyer Beware. We ordered from this company in November. They reported to have the travel system in stock. Once we parted with the best part of £1000, we had an email to say that the one we ordered wasn't actually in stock, but would

I noticed that baby and child store are close to me so I phoned up to see if I could view the pushchair before I bought it. The lovely woman on the phone said that they offered a demonstration service locally. A lovely man came and

Just wanted to say a quick thank you for my furniture. Due to where I live i received next day delivery with a time that suited me. I ordered the wrong colour furniture (baby brain) but customer services were great and there was no

Products purchased were fine but could have been a bit clearer on the website in terms of delivery dates, I liked the fact the Director took some time out to call me and explain the delivery policies after I expressed my concerns.

Great selection of travel systems. The shop is beautifully furnished and the staff friendly and super knowledgeable. I highly recommend it to anyone looking to visit a baby shop in London.

Excellent website and service, easy to use, quick delivery, slight issue with the build of the furniture but that was our fault and quickly remedied with a call to baby and child store.

I ordered a cot bed coconut mattress… I ordered a cot bed coconut mattress from them , two weeks ago. I called the customer service before I ordered that mattress and I asked when

Tacky hauck runner. The seat snapped within 3 weeks as it's made from cheap board. Communication via email with the staff was pretty good. But I wouldn't order from here again.

Not reliable retailer with poorly run processes and weak customer service My order is #BACS45111. 1. I ordered a bassinet on 25th August and still didn’t receive it (19 days

I won a Venicci travel system set via their Instagram Advent competition. I can’t believe how generous the prizes were, I’m beyond thankful for Baby and Child Store …

The products they sell are at a good - fair price compared to other retailers. However just as a warning to others - their delivery policy is that they only

FOUR REPLACEMENT DOORS LATER AND BROKEN PROMISES.... Are order took over 3 months to be delivered and when our 3 piece set eventually

Ordered a mamas and papas fur liner 4 weeks ago, chased every week still not received it. They ignore your calls, messages and emails.

Ordered an item on the 18/12/23 still not received and they state I placed the order on hold. I believe this to be a scam company

Such a lovely space for all things baby-related. The showroom is thoughtfully designed, and the staff were incredibly helpful.

SUMMARY: good quality stock but horrendous delivery service. Good customer service on the phone and very poor through email.