Zero stars if I could I don’t think I’ve ever had worse customer service and been more disrespected as a customer. This company is an absolute joke! Edit: appreciate their response because it is the perfect example of them being condescending and treating their customers who spend money with them in an extremely disrespectful way. So many other websites to buy posters from why would you ever choose to do business with a company who treats disrespectfully, take a look at a lot of the other poor reviews with similar experiences. The proof is in the pudding and Arseny Libon is one of the most combative representatives/owners of a company I have ever come across in my life. Been in business 10 years and a whole 102 reviews, it’s also not so much the exorbitant amount of negative reviews but the fact that the negative reviews paint the same picture of awful customer service and disrespect, shouldn’t even be one instance of that but keep going on about how it’s only some of your customers you have disrespected not all of them I implore people to not only check the “small amount” (about 20% overall on google) of bad reviews regarding customer service and check other reviews on yelp, better business bureau and trust pilot just one bad review after the next regarding customer service! Trust me when I say their goal stated below is a flat out lie or else they would be a decent company and treat customers with respect, they do not care about you.

Have bought many posters from them and the customer service has has always been amazing. Had one order that took a few months to print and ship. In that time we moved cross country. I had neglected to update the shipping address and they shipped it to the address I had given them when I placed the order. It was our old business address and no new tenants were there to recieve it because of COVID. The post office tried multiple times without success to deliver it and then it just sort of fell into limbo. Working with the post office I tracked down the package which at this point had been sitting lost in an office somehwhere for a while when they found it. They explained they could not just forward it to the new address they would have to send back to Bottleneck. I reached back out to Joe and let him know the issue and that the poster would be coming back to them because of my mistake in not updating the address. He said it was no problem he would reach out when they received the poster back. Which he did asking for the new address to send it to. I gave the address and asked how I could pay them for the 2nd shipping fee. He just replied back "It's all good" and took care of it. I thought it was an awesome gesture you guys didn't have to do as it was my mistake. Just wanted to write this review to say thanks for the great customer service!

Bottleneck Gallery offers the most diverse collection of movie and art prints available today. Whatever your tastes, Bottleneck has something for everyone. Joe, Arseny, and the rest of the BNG crew are art lovers/collectors first, so I have long appreciated their approach to curtailing the resale market so fans have a greater opportunity to purchase the print they desire. They frequently offer works by some of the most sought after artists, including David Welker, Matt Ferguson, Joey Feldman, Jim Pollock, Drew Struzan, Todd Slater, Gabz, and even Banksy! BNG's customer service is second-to-none. Quality control is always top notch, but if there is ever an issue, they respond to e-mails almost instantly. In addition, their Bottlebux program rewards frequent buyers with discount and free shipping coupons. Their physical gallery in Brooklyn is always a treat to visit. I've been to numerous shows and met some tremendous people. Best of all, the gallery is located in an extremely safe area with plenty of places to park, eat, and drink nearby. I cannot recommend Bottleneck Gallery enough.

Joe and Arseny are some of the nicest people in the world, and they run a world class business. They reward repeat purchasers with the ability to earn rewards and discounts on future purchases. They work with amazing artists crossing many genres, from all parts of the world. They offer unique limited edition art prints, puzzles, limited edition toys, statues, and more. They’ve helped me to collect my favorite artists but also have introduced me to new ones over the years. This is a team that cares about their customers deeply, take extra care in packaging and shipping, are always fully transparent about release times and their site is rarely glitchy. It can stand up to the traffic of highly anticipated releases. If you’re an artist, they treat you well and take care of you, and if you’re a consumer you can feel good knowing your art purchase is in capable hands. Best gallery for limited edition artworks, hands down.

I ordered two puzzles on 1/13. The website indicated that they would ship at the end of January. I followed up on 2/2 and was told that they would be shipping at the end of February. I followed up again today after no communication from the vendor. I was told that "the ports are backed up" and that they'd be here "soon" and that I could have a refund if I wanted. I requested the refund and followed up to ask when I could expect the refund. Joseph responded to let me know that it would be "just like any refund". I am not aware of what the expectations should be for "any refund" but this seems like a weird way to run a business. I would expect a bit more professional communication after sitting on a customer's money for three months with no follow-up. I've seen Joe blacklist folks on Facebook when they've questioned his business. Fear seems like an odd tactic for customer retention.

Bad customer service. Made a honest mistake, purchased the wrong item, asked for a refund minus their "Restocking fee" and they did that for me. So they kept the restocking fee, even though it never shipped out (no restock) and I received nothing. That is fine was my mistake. Fast forward a couple weeks... Tried to purchase again recently and now I am blocked because of my honest mistake. So I cannot purchase anything online anymore from this business. Excellent way to treat your customers. Their message: "You've refunded in the pat so you are on a block list. We hve to go over every purchase with you." Wonderful grammar, horrible business. Was also my mistake not reading reviews about this business in BBB and Yelp. Every single complaint is about customer service. Without the help of great artist, this place wouldn't be around.

Bottleneck has the best customer service in their industry. They also have consistently produced the best products, through working with the industries top artists. BNG has also invested in quality print production, inclusive of inks, designs, paper, etc that provide the collector with a showpiece museum quality product in their collection. Their shipping is consistently quick, proper, and communication is speedy. You will not find a company in their industry with better communication, consistently desirable product, or rewards and service. As they grow they keep getting better! Heavily preferred provider over Mondo, for their quality of service and overall treatment of customers.

Bottleneck Gallery is leaps and bounds the BEST art dealer I've ever purchased from. Joe, Josh, and the whole team are dedicated to making sure that actual art collectors and career long fans of artist are able to purchase their releases. They don't have to take all the extra steps in ensuring their sales are not controlled by bots and resellers, but they do and those of us that are defenseless to these tactics can't thank them enough for giving us a fighting chance. BNG rocks, anyone says anything differently they're lying. Facts. Bottleneck is one of the best in the game and will remain there. Customer for life here!

I just want to take a moment to thank Arseny. I reached out to BNG because, we finally got around to doing this puzzle...until we realized that we were missing ONE piece. I reached out with little hope that they would just send 1 piece, but he was so kind. I know that in the grand scheme of things a missing puzzle piece is nothing. He sent the piece out 2x because we had moved and then we realized we had an older version of the puzzle. Even though we have to complete the same puzzle 2x now I really appreciated how considerate he was. I will forever be a BNG customer and highly recommend them. Thanks Arseny!

Great prints, but horrible customer service. My partner and I are very loyal customers who appreciate the quality of the work Bottleneck sells so much that we have spent over $1200 with them in the last year, alone. However, the few times we have had an issue with an order and contacted Bottleneck, the customer service team has been combative and dismissive in response to simple questions. Again, the artwork is good quality but if you’re hoping for an understanding and helpful customer service experience, I suggest turning to Bottleneck competitors such as Mondo, Red Bubble, Mad Duck, Vice Press, etc.

Worst company and customer service on the planet!!!! only website on the planet where you add something to your cart and within the 3 seconds it takes for you to check out the items are sold out.. every other webiste on the planet will give customers a few minutes to purchase what they added to their cart but not these guys.. i complained about it and they ended up canceling my order and tried charging me a restock fee.. bunch of low life sc*mbags.. i filed a complaint against the BBB and will make it my lifes mission to make sure everybody knows exactly what kind of low life sc*m run this place

I have been purchasing from Bottleneck since its inception. Not only do they continually release some of the best products in the market, but their customer service is second to none. Combined orders, transparent shipping estimates and early buying windows for those in their free Bottlebux reward program make Bottleneck unparalleled in their field. Even more importantly, Bottleneck has consistently sold items for the benefit of charity, and raised hundreds of thousands of dollars in the process. Making it the rare business that is actually worthy of your support.

BEST CUSTOMER SERVICE I'VE EVER RECEIVED. I ordered an item as a gift for a friends birthday . Due to COVID there was a delay in manufacturing that pushed my anticipated delivery date until after the birthday. It was a completely reasonable delay, but a bit of a disappointment. I contacted customer service and they got back to me within 5 minutes of reaching out, explained the situation in a polite and respectful way, and found a way to work with me to receive my order in time. Couldn't be happier with my experience. Grade A service

You should purchase from Bottleneck Gallery if you have: * Gone to an express checkout with more than 10 items. * Ever driven in the fast lane under the speed limit. * Participated in "humblebragging". * Never voted put complain about "Political Issues" at parties. * Consistently eat with your mouth open. * Love to "Reply All" * Enjoy talking during the movie. This place not only has the worst customer service in the f'ing US, it will sell you a P.O.S and tell you to fly a kit when you ask for what you purchased.

I can't say enough about Joe and the BNG team. I have bought hundreds of art prints from them through the years and have never been disappointed. Very prompt to answer questions and always make any issues right (i.e. replacing print that got damaged during delivery). I usually don't write reviews, good or bad, but Joe went above and beyond and helped me find a piece of art I wanted so I could surprise my wife for our anniversary. Bottleneck Gallery is hands down one of the best in the business!!!!!!!

I've been purchasing from Bottleneck since 2012 and they somehow keep finding ways to make collecting art better and better. These guys have the best communication and you can tell they really care about their fans. Problems are incredibly rare and usually the fault of the Post Office but if ever you have a problem just email them and they'll take care of you incredibly fast. They really put a lot of hard work into making the customer happy. Overall Rating is 15/10

AMAZING customer service bar none. Bottleneck is the top gallery in the business for pop culture prints and even collabs with high profile street artist. Great products, great prices, great packaging, timely delivery, and as I mentioned: AMAZING customer service. I can’t say enough nice things about the gallery. I’ve spent well over a thousand bucks and will continue to spend thousands more. BNG is the top of the game.

Long story short, Bottleneck goes far above what customer service should be. Every single time I've contacted them, they reply instantly and exceed every expectation of what I think a solution to a situation should be. With the dozens of galleries I interact with, Bottleneck is and will always be my first and sometimes only choice! Thanks folks for putting us customers first and the bottom line second. Wickline.

Great gallery. They always reply to my emails and requests. Never had a problem with them. Their posters are great, I have few from them and they are just amazing. Some people complain about check out issues but you need to stop and think that thousands of people are trying to buy 200~ posters, at some point they will sell out, I’ve been there and never took it against the gallery. Thank you BNG team

Took almost two months to ship a print after charging my credit card immediately upon purchase. BG did not communicate this delay at all until I emailed them over a month after ordering to ask why my print hadn't shipped. Appears to care more about promoting new products than providing good customer service. The print, when it finally arrived, was good quality and securely packed for shipping.

Without a doubt, BNG is at the top of their game. You will not find a better Gallery putting out quality work. The customer service is outstanding and deserves to be recognized as the best in the business. Bottleneck goes above and beyond with their consistent work with multiple charities, hosting events where 100% of proceeds are donated. That’s the difference. Blessed to live in the BNG era.

Hands down the best gallery in the biz !!! In all the years I've dealt with them I've never had one complaint. Exceptional customer service. Questions are always answered immediately. And the list of Artists that work with them is insane . What variety !!!. Movie Posters, Concert Posters , Art Prints and more !!! Always delivered in Mint Condition . THE BEST !!!

Trying today 20 times to buy a released poster for Jurassic Park. Every time e place the order: Your cart has been updated and the items you added can't be shipped to your address. Remove the items to complete your order. I missed where is the information that you guys don't ship to Portugal, because in the address field I can select my country. What a Bummer :/

absolutely dreadful. purchased limited edition prints and the address was wrong. tried to fix it asap and nobody answered. I had to open a paypal dispute to get anyone to actually do anything. its been almost three months and I'm just getting the prints now. if i could give zero stars I would be.

I’ve been collecting AMPs for many years and I can say with full confidence is that BNG is one of the best galleries in my hobby. Very professional and super responsive. They have always delivered what they promised IMO and I look forward to seeing some great releases they have upcoming.

BNG is Top Notch! Between their stellar releases and the best customer service in the game, you couldn't ask for a better place to fulfill your print and pop culture needs! I've been buying stuff for 7+ years and not a bad experience to date. I look forward to another 7 years!

Great customer service -- always helpful and responsive through emails. Love the variety of art that they offer. Beware resellers and botters: Joe the Hammer will hunt you down! One of the few businesses who cares about their loyal base and will make sure we touch the item.

The team at Bottleneck Gallery is amazing to work with. They constantly deliver high quality prints to fans at great prices. Every print I received was packaged professionally and arrived promptly. I highly recommend BNG for all of your pop art and music collectables.

These guys run such a tight ship. You'd be hard-pressed to find better customer service. Prints always come in perfect condition. Their handiwork is evident in all the jobs they do. They really take care of you from start to finish. Highest possible recommendation!

Avoid at all costs. If you can get the item anywhere else do it. My package was returned to sender by the post office because I live in an apartment and they couldn't fit the print in my mailbox. BNG never refunded me after multiple inquiries. They are scammers.

10/5 stars! These guys are amazing! They take wonderful care of artists and customers, and the communication is top notch. They also pack the art with great care, which is quite rare these days. Strongly encourage buying from these guys! 100% confidence!

Love reading the sour reviews of BNG. Can guarantee they are either flippers who got caught, people who can't read an item description, or just annoying people in general. I've always found BNG to have great service and very accommodating to requests.

I purchased the Florey TMNT print a couple of weeks ago and it came in this weekend. The print was in excellent condition and looks fantastic. The company was also very responsive to the email questions I had. Thanks for the great wall piece guys!

Extremely rude when I asked for an update for delivery time. Joe Bouganim and Arseny Libon then cancelled my prepaid orders out of spite. Completely soured a great fundraising effort. Avoid doing business with these people. They are sketchy.

Bottleneck is the best gallery in the poster/print/collectible game, hands down. I’ve made many purchases over the past several years. The products and the customer service are always stellar. If there ever was an issue with a purchase,

Great quality prints and excellent customer service! When there was a mix up and my poster couldn’t be delivered to me, I contacted BNG and within minutes they arranged to ship out a replacement! Just received it today, can’t thank them

Bottleneck Gallery is the one of the best art galleries out there dealing with pop culture screen prints! They have excellent customer service, and responses are super prompt. I haven't had any issues with them and I've been buying from

Such an awesome place to deal with. Customer Service from the team is THE BEST I have ever encountered and they go above and beyond to help customers. I hope to visit in person one day rather than just online ordering. Top marks!

very thorough and prompt customer service. upfront about shipping timelines and any delays. refunds insta-flip ebay and bot orders in order to get their products into the hands of real fans. packaging of products is top notch.

Literally the single largest collection of clowns I have ever run into. Just WOW. If you like to laugh at yourself for being a fool, make the mistake of purchasing from this establishment. I will not make that mistake again.

I love Bottleneck Gallery, they're my favourite supplier of collectibles (and I collect many different things). I've bought so many beautiful art prints from them. Absolutely awesome customer support, especially Arseny.

After having followed the Bottleneck since they first started selling posters I am glad they were able to celebrate their 10th Anniversary this year! Top customer support in the industry and best overall people around!

Wonderful place to visit. A fun gallery with nostalgia from the moment you Walk in. Loaded with fantastic artwork from Various genres, it's not the gallery we wanted But the gallery we needed in the heart of Brooklyn.

The greatest customer service and communication of any business I've ever had (Not just counting galleries). The whole team cares about what they do and they always release amazing work from great artists!

Joe has demonstrated unrivaled excellence in securing my orders and providing timely customer that has demonstrated that he is truly the back-bone of bottleneck. Highly recommend them to any pop-art lover.

I had an awful experience with some of the owners of this company, the customer service is non-existent. There is no need to do business with Bottleneck Gallery you are 100% better off going elsewhere!

BnG Boyz are the Best in the Business! From Joe on down. 3 years later these guys are up to the same old biz... Offering a wide variety of awesome artwork with top notch customer service at every turn.

BNG always delivers high quality prints from big artists at the right price. The BEST customer service in the business. Definitely the number one gallery in the game for your pop culture art needs.

Bottleneck has always and will be one of my favorite places to buy prints. Never had an issue with the 5+ times I’ve ordered from them. Always shipped safely, bottleneck is the best, hands down.

An Amazing company with impeccable service. Bottleneck Gallery is at the forefront of alternative cinema art silkscreen posters which I collect and display in my home. I Highly Recommend them.

Love this gallery ! I have ordered a number of times and they are top notch to work with. Excellent shipping skills, items have always arrived on time and as described. Would highly recommend.

STAR WARS THE CONJURING ANNABELLE AND ICE CREAM SANDWICH FOR THE CONJURING ANNABELLE AND ICE CREAM CHEESE FROSTING ON MY TALKING ABOUT THE CONJURING ANNABELLE AND ICE CREAM CHEESE

Top notch customer service. I moved between the time I ordered a print and when it was shipped. It got returned to them and they graciously shipped it back to me free of charge.

Just had outstanding customer service from this company. I've ordered many pieces from them and never an issue. Very accommodating and pride in their business. Highly recommend.

Good seller, had some trouble with the poste office, bottleneck responded quickly and assured me they would send out a replacement. Nice selection, prompt customer service.

Great Art Gallery. The best Art prints with a variety of artists. Every week there is an exciting art release. Bottleneck also gives back by donating to various charities.

Bottleneck Gallery is the best out there, period! Beautiful and fun pop-culture art + more, always pushing the boundaries on what they offer to their customers. A+++

Bad customer service, and they make sure to rid anyone from their social media when they comment about their output and quality. Be careful when spending money here!

One of the best art print galleries in the country. Great designs, awesome friendly staff, and quality prints. They go above and beyond with their customer service.

Terrible company and worst support of all time! They don't care about customer service or experience at all! Highly recommend to stay away from this company!

Top notch gallery. They ship with great care, respond quickly to messages, and go out of their way to help solve any issues that arise. Buy with confidence!

This place has the best prints and pins in the business! What’s even better is the gallery team! So happy to have found them! They are an absolute must!!

My fav art gallery. Consistently great customer service, superb quality prints & amazing people! Thank you Joe & Arsney ! Signed a customer for life ;)

Bottleneck Gallery is amazing ! They get killer prints and ship products immaculately - awesome customer service as well !!! Thanks so much❤️

My favorite gallery to purchase from. Top notch customer service. Fast and professional shipping. And they work with the best artists!

The team here including Arseny Libon is amazing. Helped me get pins and the poster i wanted. Will return to buy more a+++++¥¥

I had an issue with a shipment and Arseny took care of it. Great gallery. Great shippers. Great artists. Just great overall.

BNG has eclipsed Mondo in so many ways. It's amazing to have them here in Brooklyn. Top notch, quality screen prints

My favorite gallery to deal with. They know how to treat the crypt keeper. They know how to treat Eddie Munster

Amazing Team to work with, couldn't be happier, love their selection. Best Prints and Pins in the business.

By far the best selection of prints and pins out there. Great team and an amazing experience all around! A+

Only good for the U.S and Ebay sharks. Unless the print is timed forget it and they absolutely do not care.

Love the gallery. Have been shopping here for almost 8 years and own over 100 prints! Shipping is perfect

Amazing art and really good customer service. Joe will go above and beyond to make his customers happy!

decent products, very shaky online shop prone to order errors and poor online service support. thanks

Amazing art with some of the best customer service I have EVER dealt with. JOE FOR PRESIDENT …

Amazing experience, great products. Would recommend to anyone and will definitely be back!

One of the better galleries/online print shops in the biz with top notch customer service.

An amazing gallery offering a great selection of prints with 1st class service. 5 Stars

Perfect delivery, perfect customer service, stunning arts and quality a+++, love them

Love the artists this gallery collaborates with and they ship the prints out quickly.

Amazing gallery and staff. Joe is the best and always willing to help. Cheers guys

Top quality posters/art prints and great support. Can’t complain about anything.

Some of the most fire prints I've ever seen it. Top notch quality.

Arseny and the gang are the best. Seriously spectacular prints!

Very good service, prints are fantastic, would 100% recommend

Best pop culture gallery in the business! And nicest, too.

Dopest pop art I have ever seen. Great customer service.

Lovely gallery space and the art is always fantastic.

Wow got my Star Wars print in! It made me pregnant

Great place amazing art and even better events

They aren’t very friendly to their customers

Great place loved it visiting from the UK

A+ posters and service! Highly recommend!

Great prints, great gallery, great people

Greatest gallery in all the land

One of the best in the business

Best selection of pop art!!!!

Went for an artist showcase.

Best place and great people