I had a few errands to run at Box Hill Shopping Centre and thought I'd get the car washed whilst I'm shopping. It took a while for somebody to attend to me for me to get my car booked in but was told it would be a 2.5 hours wait for my car to be washed! The guy got his boss and reduced it down to 1.5 hours (probably the only saving grace to give this place a 2 star rating). For an Inside and Outside wash, clean, and shine (interior only) would cost me $49.90 - a little steep compared to the place I usually take my car for detailing. When I came back my car was certainly ready and at first glance the car seemed fine as I had to rush off my to next appointment. However low and behold, on closer inspection I found that my car was no where near properly cleaned as shown by the pictures. The interior was still dusty, sticky - a clear sign that it was not properly cleaned, wiped or vacuumed. The leaves and dust were not even removed from the boot's and wiper's gutters. After the recent dust storms, I thought I would get my car professionally cleaned but I could certainly do a better job myself! The boss even tried to sell me a pack of 5 vouchers which luckily I didn't buy because I don't live around the area (about 40 mins away). I'm super disappointed at the quality of work performed and definitely won't be back. Shoddy work for an expensive fee. Not happy.

We had a terrible experience yesterday. Similarly to customers below, we also purchased vouchers. We wanted to buy only a few but we were told "do not worry they never expire". Yesterday, when we wanted to use the vouchers we were told that they are not accepted any more; the owner/business manager we spoke to told us that "I changed the rules" and the nearly 400 dollars worth of vouchers are now "rubbish". Un- Australian, unfair practice - I was wondering how many other customers have been scammed into purchasing "never expiring" vouchers only to find out that their hard earned money is now "rubbish". We were customers for years but they lost our and our associates' business...As an employer myself I am horrified that there are businesses that can get away treating customers like this. Further action to follow..... Ps: please do not try to defend your actions (as you did below) by instructing your unhappy customer to "book the service"...It does not change your dodgy practice....

Unbelievably refused when I try to use the coupon ticket and the excuse from “it looks very rubbish” to “you need ring my number for booking first and come in.” I m so shocked when I spent $400 bought those tickets and been told” no expire date and just come in we will look after you…” definitely won’t come back for this doggy business! The photo shows when the boss tell me they are so busy……

I had my car cleaned here last Monday and I noticed that my ISOFIX covers all gone. I wanted to have just wash and vacuum but they suggested me to have interior detail for extra $10 and I accepted but all of covers gone. I don't know what happened during cleaning and really disappointed on this.

Really disappointing with the car wash itself let alone car steam clean. Whats the point to give discounts for not doing the job properly. Still got dirt around the car which was not washed. I wouldn't recommend or go there.. Wasted $120 for just average car wash and worst steam seat clean.

Really no good, very no good. If you are going to car wash, you are seriously the same as throw away money in the toilet. You are looking for another company. It saves money and saves time. I paid $100. Even 1 star is not worth it. Seriously, you are looking for another company.

Dont come. the person quoted me $100 for a in and out wash for coupe car because the car is too dirty, however there are still dirts and bugs on the car after washing. the machine also damaged the paint, they just make it worse.

Box Hill Hand Carwash delivered perfection! From start to finish, their service was exceptional. My car looks absolutely stunning. Impeccable attention to detail, friendly staff, and remarkable results. Highly recommended!

I am glad to say that I get washed my car from here . They did very deep clean in detail and shined my car as a new . I am very happy with their service I will highly recommend to go and get wash your car .

Prompt & Efficient Full Auto Detailing Service in two (2) hours. Thanks Vic, for a friendly hassle free and great service. Keep up the good work. Regards, Bruno

Good services. Did outside and inside cleaning. Very detail jobs and good smell in the car. Will come back next time!

Good detail, reasonable price, steam cleaned my vomited seats at the back. Highly recommended. Will come back again

Just so so. Not cheap but not as clean as I expected. I would go Star car wash for the same price to be honest

Came in for lunch and they cleaned the interior and exterior all in time. Never seen my car look so good :)

Yesterday i went to this car wash and i am fully satisfied with the job and the price both are excellent

Fantastic car detailing service, very efficient! Been coming back a few times and always satisfied!

It’s a perfect service and experience. I recommend everyone can come here to enjoy Sahil’s service.

They did an amazing job with my Subaru 2023 WRX. Back to brand new condition!! Highly recommend!!!

Just don’t come here. After a wash I still have bugs in the front and dust at the rear.

They did a great job. My car is clean, and I have some scratch and it disappear

Went in for a detail - price was very reasonable and good results - very good

Nice work and special cleaning berry caring job details so happy thnx guys

Great job getting my paint stain removed. Punctual and fantastic wash!

Very nice job on my car even on discounted Price. Highly recommend

Friendly service and great job. Will come again. Highly recommend

The service is good and fast . Very professional and super clean

Great details job, my car smells good after the clean.

Amazing car cleaning service. Very clean and detail.

Very good service. Will definitely come back.

Great Lads, love their work and service!