Brought two bikes in for service mid-April. Brant Cycle had the bikes in their possession for a week and a half. First time my father used his bike he discovers that neither of the gear shifters are functional. Only found the time to bring the bike back today. Took them all of 5 minutes to address the issue. Not once during this time did I receive an expression of remorse or regret from the associate who assisted me. Nonetheless, I conveyed my appreciation for their expedient assistance. Unfortunately, when I raised my concern with the fact that this very simple issue should have been addressed during the service, I was met with snark and condescension. I was repeatedly asked whether I “understood” a process as basic as using an aerosol spray to clean debris… You might as well ask me if I have the cognitive capacity to turn on a light switch. Basically, the tale they would have me believe is that they confirmed the bike was in perfect working order prior to returning it to me. Then, in the week between picking the bike up from their premises and my father using it for the first time, both gear actuators managed to accumulate so much dust and dirt (the bike is stored indoors at all times) as to render them nonfunctional. You clearly do not think much of your customers if you expect us to believe such absurdity. Long story short, all this could have been solved with a simple expression of regret. Yet this gentleman’s ego - or perhaps, a “deny responsibility” corporate culture at Brant Cycle - exacerbated an otherwise salvageable situation. I received no apology, no expression of remorse for wasting my time to deal with an issue that persisted purely as a result of their inattention. When I remarked that, “this is not the quality of the service I expect when paying $270.00,” the associate asserted that he had nothing to say. Well Congratulations Brant Cycle, this gentleman’s apathy has cost you not only my business, but that of my family, friends and colleagues on Bay Street. And you can rest assured that I will convey this experience to everyone else I meet during the course of my personal and professional activities. Incredible. I have met some arrogant people, but your associate (and by extension the sentiments you are permitting him to convey about your business) stand apart. I strongly suspect a combination of my youth and the well-loved condition of the bike misled the gentleman into believing my continued loyalty was of little value. So be it. It will be a pleasure to take all my future business to your competitors. For anyone considering this establishment, do yourself a big favour and go elsewhere. There are plenty of bike shops. Unless you wish to have your time wasted, to be ignored and mistreated, I would not recommend Brant Cycle. And by the way, their failure to perform a step as rudimentary as testing the bike after “repairing” it begs the question of what other corners they are in the habit of cutting.

New to Burlington, I purchased my second bike in the past 30 days from Brant Cycle. After testing competitive options in Oakville and Toronto, I decided to buy local and selected a new GIANT TCR Advanced road bike. Upon selecting a few accessories to be installed, I was instructed to come back a couple days later for my seat fitting and delivery. Not cheap (and honestly the most expensive bike I've ever purchased), I was told to arrive by 7pm that night for my fitting. I arrived at 6:50pm after spending nearly 2 hours in QEW traffic (and a detour to go home and get my old bike that they requested I bring to the fitting). After unfolding my old road bike out of my wife's car and wheeling it in for my appointment, I was told by a fellow behind the counter that 'there's no way you can be fit tonight... we close at 7pm.' Sure, I could have checked their website hours to confirm hours of operation but when told to arrive before 7, I did... only to get attitude from someone unwilling to spend a bit of extra time to fit the bike and deliver a decent purchase experience. Growing a business on referrals means delivering an outstanding experience and getting referrals don't happen by delivering an experience like this one. So, to their credit and recognizing the gap in service, they welcomed me back in for a fitting that was so very well done. I arrived early and the team offered to stay as late as needed to ensure I was satisfied. The experience Bill and his service team offered, was honestly awesome. Nice job Brant Cycle for turning a rough start into a very positive outcome.

Will not return here for service. We asked for a quote on a basic bike tune up with pickup, and were told it could be anywhere between $100 and $200. We then indicated we would go elsewhere and were immediately told that it was actually a simple job and would only cost $100. When we raised concerns over this seeming dishonesty, the individual said reason being they were not a technician and couldn't provide estimates. After making this statement the individual went on to describe repairs of a bike and knowledgeably referenced parts. When we had initially called for pickup we were told an estimate would be provided. The bike was returned in almost the same condition with little improvements. We called in about the poor service and were told that it couldn't be true so the matter would be left there. No adjustments or improvements were offered. Upon voicing concerns over the cost and state of the bike they said old bikes cost more. However, the requested repairs were not completed and when we brought the bike to a different Burlington store it cost $64 to have these repairs completed. The brant cycle salesperson repeatedly referenced the bike being older, calling the age of the bike "appalling" but the bike was actually comprised of all new parts, except for the frame as it was built by hand recently. The bike runs perfectly following basic tune up at the different store.

I bought a bike here and have not picked it up. That part was a Good Experience. However, I brought two bikes in for service. The drop off and discussion for the service went well. Clear, and efficient. On pickup part of the work wasn't done. A major oversight on one bike was that only cable was replace, not the rest, and the wrong color housing was used. They did not do what I asked for. The person serving me wasn't rude, but certainly wasn't friendly. She went immediately over the cash and asked me to cash out right away before I even saw the second bike. They did not review the changes at all with me. The service was about 25% the cost of the original bike, so it was important. They did not offer me a discount, or offer to do the work I actually asked for. I ended up bringing the bike to shop much closer to my house, and would have had to wait until the end of May for a service. I ended up buying cables and replacing them myself. I know this is a small business delivering a small service, but it's still important to deliver your services as expected (as asked for).

I bought a bike recently from the shop. They seem like nice enough guys. But the customer service experience was a bit lacking. First of all it was not a cheap bike. I am a new customer to them and the only reason I bought here was because my local shop did not have my size. They seemed more interested in the sale transaction than the customer experience. They did give me a discount on the pedals which was nice but The transaction felt rushed. when I asked if they would fit the bike they were non comital not even offering it for a fee. I have bought 4 bikes before and each time the shop I purchased it from offered to fit it at no charge (2 different shops so it’s not a one time thing) I am not even sure they tuned the bike before I picked it up. I had to tweak the saddle, seat post shifters and stem. The pressure on the tires was 30 psi sure they are tubeless but the recommended pressure is 35 psi. I do have to say I am happy with the bike it is what I wanted. Would I shop here again? Will make up my mind after the 90 day warranty check.

Had trouble finding a tube for a wheelchair tire. Health care centres charge "health care item" prices so we tried a bike shop. The staff helped order another and fixed the tire. My wife brought in wheelchair tires several times over the years and always the repair was done with consideration to the need of it - quickly. My wife also wanted a specific kind of bike to meet her needs as a rider and the store did not have one that suited her. None of the sales associates tried to "up sell" her a bike that wasn't right for her. Brant Cycle tunes up our family's bikes, helps us out when we have issues and just the other day my wife was having trouble remembering how to correctly instal the bike rack onto our car. She took it in and Chris demonstrated how to instal it in the parking lot. We have never had anything less than great service from any member of the sales staff. They are always helpful. Thank you all for the good service.

I saw a bike (Norco Yorkville) on their website that showed as being in stock. I subsequently called the store and spoke to a clerk who verified they had the bike. He then advised that I should place the order online and that I would be notified when it would be available for pick up. The next day, I was called by another store clerk who told me that the online inventory was misrepresented and that they didn't have the bike in-stock. He then proceeded to offer me another bike that was $125 more without any recompense or price adjustments. It's one thing to have your online stock misrepresented. It's another to call in, verify it's in store and then be informed it's not in stock. I received a full refund and will be looking at other local bike shops. Giving two stars instead of one to allow for some variance due to the pandemic and the demand its placed on local retailers.

I cannot speak for the service dept but Graham and Chris in sales were exceptional. They both and especially Chris took the time to understand what i would require as i am a novice rider. They were very patient and asked relevant questions and really spent the time getting an understanding of what i would need and then proceeded to let me test out a couple bikes and narrow down what i needed from there. I even mentioned i had health concerns to Chris and he was genuinly concerned which was very surprising considering i was some random of the street, that tells you what kind of person he is. Unfortunately i didn't buy a bike from Chris due to my time restrictions as they would have had to special order (my fault totally) but i would not hesitate to buy my next bike from Chris or recommend him to anyone else. Prob the best service i have ever received.

The shop seemed nice enough when I dropped my bike off for service. When I came back to pick it up, I was ignored. When I finally found someone to fetch my bike, it was obvious that after a 90 dollar repair, they hadn't even bothered to give it a 2 minute once over with a rag to make it look a little cleaner. When I brought the bike to Bill and asked why it looked that way, he did get the rag out and clean it a little, but he seemed noticably irritated. He gave me orders "wait here," "bring it over here." The moment he was done he walked away without casting a glance in my direction, it was a very abrupt and unconventional end to our interaction. As customer service, politeness, and respect are important to me, I won't be giving them any more business, and I suggest you look elsewhere.

Went in today to view a Giant electric bike and was looking at a specific model we saw on clearance for $2000 at a different shop. When we mentioned that we saw the bike for $2000 (listed here at Brant for $2899) the manager got very aggressive. He was swinging his arms and practically shouting that that was an impossible price and he couldn't possibly come anywhere close to that price. He then proceeded to insult the other shop for poor business practices saying their price was ridiculously low. He was rude and drove us out of the store. We wanted to see other bikes but he didn't show us anything else. Felt sorry for the other sales staff as he seemed embarrassed with the Managers rudeness. Will never buy anything from that rude man and will tell all my biking friends.

Friendly & helpful staff. We’ve bought bikes before from Brant Cycle but this time our experience was slightly different due to Covid-19. We had to purchase a bike for our son online without actually seeing it or having him take it for a test ride to confirm it was the one he wanted. The online experience was easy however Tim called us to let us know that the colour choice my son had picked was out of stock. He had searched his stock but could not find one. He gave us another great choice of bike at the same price & that was the one my son ended up purchasing. Curb side pick up was quick, easy & safe for all. My son loves his new bike & has not stopped riding it since he purchased it. Thank you Tim & the staff at Brant Cycle! Stay safe

I had the pleasure of dealing with both Tim and Bill. Both gentlemen were very helpful and knowledgeable .They took interest in my needs prior to my purchase .I don’t live in the area but when I stopped in at Brant Cycle to browse , I felt welcome.I knew the bike I was going to buy and knew I could purchase it online and have it shipped to any Norco dealer but the staff made me feel comfortable.I have nothing bad to say about my local Norco dealer but Brant Cycle went above and beyond my expectation.I have purchased Norco bikes in the past and have been very happy with the product line and feel my new purchase will be the same.I will definitely recommend Brant Cycle and Norco to anyone looking to purchase a bike.ThanksGlenn Breadman

I picked up my new bike from Brant Cycle over the weekend and I was very happy with the service and communication throughout the process. The staff who helped me with the pickup were professional and very accommodating. Due to the pandemic, supplies for anything bike related takes a while. I ordered my bike last year in November 2020, and I was told it could arrive as early as February 2021 or as late as July 2021. The bike ended up arriving at the start of July. A big shoutout and huge thank you to Tim for keeping me posted on the updates and answering my numerous questions during the last several months. He kept my expectations in line by communicating very clearly what the situation was with shipping.

Even during these difficult times, it was a pleasure to deal w the staff at Brant Cycle. I called to get some information as I was purchasing a bicycle for my daughter and I didn’t know where to begin without the 9 year old going into the store. The gentleman on the phone was very helpful and told me exactly where to start looking. Furthermore he reassured me that I’m not ‘stuck’ with a bike that won’t work for her. If she is unhappy with the bike, even if just because of the colour, bring it back and we will Make it right! That made this expensive purchase much easier to make! Bicycle was ordered that day and we received a pick up ready email a few days later. Thank you Brant Cycle.

I needed my flat tire fixed and had trouble finding services that would be efficient until I called Brant Cycle. I brought my bike over and was met with care from the moment I arrived. I appreciated how they opened the front door for me and helped me maneuver my bike inside the shop, to give it a quick inspection and took it in immediately for its repair. The job itself was done in about 15-20 minutes and my bike has never felt better, not to mention the affordable costs — I now enjoy going on daily rides thanks to my brand new tire! Thank you so much for your services and handling my bike with such care. Highly recommend if you’re ever in need of a bike repair.

You folks are fast! I placed an order for a new wheelset three days ago and just finished picking them up today! I'm delighted with my new wheels, and the service was excellent, albeit a bit rushed, though I understand; it's bike season, and you must all be swamped. Anyway, I like the store. It has a great selection of goodies, and I especially like that you have tools for sale and a nice assortment of tires. As for the website, it was easy to navigate and features a good selection of bikes, parts, and accessories. Moreover, placing an order was a breeze, and I appreciate that you use Paypal. I'll be back for more great products in the future. Thank you.

I am shocked at the treatment I received at this store, especially by Tim. I had to come back over 7 times in 3 weeks to have my bike repaired and was refused service. This led to my breaks giving out and almost causing me an injury. I had to get the bike repaired at a different store where they took me in and fixed the issue right away. Tim on the other hand started getting annoyed with me, insulted me, walked away from me and is now refusing to communicate with me. Never again will I set foot in this store. No one should be treated this way. They will probably come back with a clever reply but trust me, stay away.

My daughter owns a unique bike - shaft driven. We required a replacement rear tire and tube and approached a company in Oakville who had replaced the tube previously - we found out they had just patched it!!!! We contacted Brant Cycle and they accepted the bike and devoted a considerable time and effort to working out how to remove the wheel and effect the repair. We were extremely pleased to get a call to pick up the bike - new tire and tube in place and at a fair cost. Great service and perseverance on the part of the staff - we are very impressed with this company and thoroughly recommend them and their work.

Had the worst experience ever I would not recommend this place to anyone Purchased the tire plus the inner tube plus the equipment and they still were not able to install the inner tube plus the tire which could take them literally 5 minutes. So of course I had no choice to begin installing myself. I had the feeling that it wasn't a good idea. In the end, punctured the inner tube by not having enough experience. So I had to go to a different bike shop, purchased the inner tube again and the bike shop was able to do it right in the spot. Saved me time and money.

Their staff is friendly and knowledgeable, both about their products and the sport. If they don't have an item you're looking for in stock, they frequently offer to order in what you are looking for. I always go there first for all of my road cycling needs, and they treat all levels of cyclist with respect. They believe in properly educating you about what you are purchasing, not pressuring you, so you are confident about your investment and that is what makes me a repeat customer. Thank you for helping me grow in a sport I've come to love!

Staff was friendly and efficient. They answered all my questions when I called to find out how to do a curbside pick up. At Pick up, I realized I had ordered the wrong color helmet. Staff had no problem checking to see if the color my son wanted was in stock. Sure enough it was. They did the paperwork and I was on my way. I also appreciated that they have a reminder barrier up to ensure everyone is social distancing. They used hygienic practices, such as wiping down high touch areas on bikes before bringing them into the store. Thank you.

Warning. I recently bought a pedal system from Brant Cycle. I experienced a design flaw in the product that led to a broken part. Brant Cycle refused to provide a refund. They were not prepared to stand behind their product. End result is they saved themselves about $175 (retail) but have sacrificed potentially hundreds or thousands in future sales. Very poor business operating model in my opinion. Also a lack of integrity in my opinion. As a cyclist that rides with three clubs in the area, I would not recommend this store to anyone.

Very good repair services offered by the Team at Brant Cycle. I'm at a loss to read some of the negative reviews as my family has only received stellar service from the friendly and knowledgeable staff. Turnaround time on repairs is very quick and they do their best to provide the best for all customers. Fine selection of bikes, e-bikes, carriers, parts, accessories and gear. They provide something to suit any budget. A Burlington landmark for many years is a true testament of their fine reputation. Convenient parking available.

I have always had good service with Brant Cycle. They are not my main bicycle shop, but they are strong second. Where Brant cycle shines is in the bikes they sell. They carry Giant, which are excellent road bikes for beginners; you get more bang for your buck on a low end giant than with any other brand of bike. The folks at Brant get this and are good at selling to people who are just starting on road cycling. I often refer people who are thinking of getting into Road Cycling to go to Brant cycle; they will help you.

This store has some of the best store associates I have ever had the pleasure of working with (and I’ve worked in sales for my entire career)!!! I had the pleasure of working with Tim, and he made me feel at ease with my first bike purchase, albeit during a pandemic inventory shortage. He truly wants what’s best for the customer, and his knowledge is second to none. I will continue recommending Brant cycle because of the quality products, and superior customer service. Thank you so much for my amazing bike :)

Tim saved the day yesterday. I got a flat on the way to the shop and even though I arrived slightly outside their business hours they were kind enough to let me in and fix it on the spot. So nice! And then I went on to the longest ride of my life - Burlington to Oakville, then hopped on the GO train for 2 stops, then rode from Port Credit to downtown. And then I had cheesecake for lunch (after buying a book on bike repair). It was a great day because of the quick and easy tire fix in the morning.Thanks again.

Friendly and helpful staff. Good pricing and service. I have read a lot of reviews for this shop and the ones that give low ratings are far from the truth. They sound like cry babies that have nothing better to do than give low ratings for the smallest things which they more than likely exaggerate about. I have been going to this shop for 5 years and have purchased 2 bikes. I have also recommended them to several friends that have purchased bikes and they have had nothing but good things to say.

Rep. spent over an hour with me to find the right bike and fit it properly before I purchased. Rep. was very knowledgeable, asked me why I was riding and why I was interested in the bike I had picked while going through different types available to suit my needs. Gave lots of general riding tips and advise as this is my first road bike; he seemed to be speaking from experience. When I had a minor crash three weeks later they fixed the bike up while I waited for no charge.

Tim helped my boyfriend, his kids and myself get the complete package. From testing out which bikes fits us perfectly and comfortably, to our helmets, our bike bell, bike lock and him then throwing in some extras for us like our water bottles we are so happy and excited!! He truly outdid himself and we are more than happy with the total experience. Thank you Tim for helping our family and our new exciting adventures ahead!! From Allie Willsher and Robert Simek

We are most impressed with the friendly, expert service we received at Brant Cycle. Everyone we spoke with in the store, by phone or email were patient and explained things about various products and in short, the service is superb! Cudos especially to Tim, Bill, Chong, Andy and Nan for your assistance in making our new biking adventure a reality. Knowing that you are there if there are "bumps along the road", makes the ride even more enjoyable! Thanks again!

We have been using Brant Street Cycles for about a year now to repair our equipment. A customer had gone to pick up one of our devices & an employee turned the customer away by accident. The store admitted to their error but refused to rectify it in any way. Very poor way to run a business & shows a lack of integrity. Willing to ruin a long lasting business relationship because they won’t rectify an error that they admit they made.

I was shopping online for a new bike saddle and found that Brant Cycle sells the exact saddle that I wanted and for less than the big online retailer. Tim was fantastic and actually recommended a different saddle when I described my bike and explained why my first choice wasn’t necessarily the best one for me! After the first 10km of my ride, I failed to notice my saddle because it just worked and was comfortable…Thanks Tim!

Brant Cycle staff are very knowledgeable and friendly. They are helpful but do not push products on customers. The service department is first rate, very competent and explain everything. The service works quickly and they have a slick system to email customers when the bike is ready for pick up. I have occasionally used some competitors for service ( ie : Cyclepath and Gears) and I can attest Brant Cycle is superior.

You guys always have what I need and if you don’t have it in store you’ll do everything in your power to get the parts in so that I can ride my bikes! Your service is always great even when is really hectic in the store, Everyone is always friendly! Even the guys that work in the back working on all the bikes. And that’s why I’ve been going to Brant Cycle for 15 years and will continue to for many years to come!

Fantastic Experience. With the pandemic and bike shortages across North America, Tim kept me in the loop and made sure I knew the BMX’s had arrived. I was able to put deposit down on a bike and they held it for me for a few weeks until I was ready to pick it up. If you’re looking for a quality bike, Brant Cycle has friendly experienced staff that will take care of you. I wouldn’t buy a bike from anywhere else.

Will come back here to do another online curbside pickup at Brant Cycle. They accept returns and exchanges if clothing doesn't fit. Other bikeshops should do the same...who wants to be stuck with their online purchases if it doesn't fit. Thanks Brant Cycle for being very accomodating! Great customer service! And you guys had the items i wanted in stock at the store ... beats waiting for it from the warehouse!

Order 2 bicycle online initially. Service was fast. We got our pick up email within 3 days and was able to enjoy our bicycles over the weekend. Hubby got jealous and decided to replace his 20+ old bicycle for a new Norco. He was one happy customer again. Will definitely go to them for bicycle service and accessory purchase. The staff are friendly, accommodating and helpful both on the phone and in person.

Tim answered my email inquiry regarding children's helmets next day and helped me feel confident choosing a specific helmet for our young cycler. Numerous brands recommended online were hard to find in a Canada but almost all of them were available at Brants. I don't foresee any issues with our purchase getting delivered (will update if there are any concerns) and Tim was very friendly and knowledgeable.

I don't think I was ever served in this country better than in this store, maybe United cycle in Edmonton as well. The gentleman was very helpful, I ended up buying the cycling shoes that was the best fit for me. I am extremely happy with the purchase, with the service and the store. Plus an abundance of advice since he knew I am just getting into the more serious equipment. Thank you very much.

The staff and service at Brant Cycle are 'top notch'. They went above and beyond to satisfy my requirements. They have a great selection of bikes, accessories, clothing etc. If they don't have what you need in store, they will gladly order it as they did for me. The staff are very knowledgeable and friendly! I would definitely return for service and product in the future! Thank you Brant Cycle!

Amazing customer service at Brant Cycle. The staff are very knowledgeable and friendly. They took their time with me explaining the differences between the bikes to make sure they found the bike that best suited me. I would definitely recommend them and I will be returning there in the future for all my cycling needs. Thanks again for the superb service guys! Can't wait to try my new bike!

Bought my bike from Brant Cycle a few years back and get it serviced here every year. Service was great before Covid, but other than service being delayed a few weeks during Covid, the service is equally great. My bike came back within the time promised, they provided the tune up and parts within a few dollars of what I expected and there were no surprises. I highly recommend Brant Cycle.

The team was incredibly helpful. I went there a couple times while researching products before purchasing my shoes/clips and Chris helped both times. He was very knowledgable and understanding about being a beginner. I had many questions about what I needed versus what I could purchase. Chris was very straight forward and I would recommend anyone new to road cycling to visit this store.

Sent my bike in for a service. My son picked it two weeks later. When I wanted to use it a few days later realized both my tires were completely flat. Made we wonder how this was serviced and how the brakes even tested with 2 flat tires. When I called in to advise them - I was nonchalantly told to bring the bike back in and they will have a look. Think I I'm going to try someone else.

The team is very friendly and engaging upon arrival at the store. From there, the team thoroughly assesses your needs whether you're purchasing a new bike/accessory or having your bike tuned up or repaired. Once your product or service is ready for pick-up, their automated notification system quickly communicates to you via text and/or e-mail. First class customer service!

I have been a loyal customer of Brant Cycle for over 20 years. They always go above and beyond what is required. Several times during the pandemic they have set realistic expectations (especially in terms of delivery timing) and have always exceeded their commitments. I would highly recommend Brant Cycle to anyone from entry level (and kids cycling) up to avid cyclists.

I received three or four phone calls to make sure that I got the right product (since it had to be ordered from the warehouse) right away because I ordered online, even though I couldn't get to the store right away. That is great customer service! Plus I bought my first bike (Mongoose hybrid mountain bike/touring bike) from Brant Cycle in 1987 and it lasted until 2004!

Just went with a break problem on my bike and even though they are extremely busy they did helped me and fix it in a few minutes. Not like the other 3 stores I went that wanted me to leave the bike for 2 weeks and charge me who knows how much!!! very nice service, thank you for fixing my daughters bike and let me enjoy the weekend. Keep the good Job.... Thanks again

I brought my road bike in to fix a strange knock when pedaling.Mechanics couldn't find any issues and just tightened everything. I brought it in again together with my smart trainer and they spent an hour trying to identify the cause, in the end it was the trainer. Thank you so much for your patience and doing your best to help me! Definetely will be coming again.

I've visited Brant Cycle many a time and reluctantly placed many purchases here. Their customer service is terrible. I've called in numerous times and was greeted with unwelcoming conversation from an older gentleman. If you have something non standard, don't even think of going here for assistance. These guys have a serious chip on their shoulder. Shop elsewhere!

This is the 4th time (or so) that we've had a bike serviced. Typically I will get my son a second-hand bike then have it fixed up here. They always do a great job, are timely and efficient, and I feel like I can trust their advice on what needs to be replaced and repaired. It is always reasonable and logical. Once again my growing son is delighted with his ride!

My experience with Brant Cycle was outstanding - i would recommend them to anyone. Firstly, they did not oversell me - they provided solutions that met my needs economically. Secondly, i found the advice and counsel provided by Tim Enoksen very informed and helpful. Thirdly, they did what they said, when they said at the price they said - couldn't ask for more!

Very helpful staff. I was unable to ride in seven years. They took the time to work together to figure out what my needs were. Ensured I had a bell and lights so I wasn't cycling illegally. Very patient and recommend items that were budget conscious. They put the gear on for free and noticed my kickstand was stiff and applied some lube again free of charge.

While franchise stores are empty of anything cycling, you can find most essentials at Brant Cycle. I needed a Thule car bike rack which was really hard to find. I found it on Brant Cycle website, ordered it over the phone immediately. They set it aside for me and I picked it up the same day. Very convenient. The prices are also competitive. Buy local!

My son had a blowout on his rear tire last night and I was able to get in and out for a tube replacement in 20 minutes at lunch today. I can do it myself but this was the 3rd tube in 3 months so I wanted a pro to look at it. Great service and advice on other maintenance to watch out for. We'll be buying his next bike here! Support local businesses!!!

The people at Brant cycle were great! Had the bad luck to have two issues within a few weeks of each other. The first one was a little more involved but they dealt with it as quickly as they possibly could and got back to me a little sooner than anticipated which was awesome. Today's incident they dealt with right there and then and got me on my way.

I use Brant Cycle for all of my bicycle repair and maintenance requirements. I really like their frank approach on service needed. They inspect bikes at drop off and quote the price they expect, and call you before doing anything that is beyond the quote. My family's bikes run like new after coming out of a Brant Cycle's Tune Up. Highly recommended.

We stopped by Brant’s last week on a rest day during our tour around Lake Ontario to top up our tires and have a few minor adjustments made on our bikes. The service was friendly and impeccable. The store had a large selection of clothing- even in women’s sizes. This is a well-equipped store with bikes and accessories for a variety of biking needs.

I was looking for bikes for my children and wasn’t aware that there are no bikes in most stores or online, but I was able to purchase with selection from Brant Cycle. Staff were awesome, efficient, and knowledgeable. Processes were seamless. My children tried them out tonight and they were perfect! Thank you so much for such a great experience!

This local business is awesome to deal with. Very helpful staff and always going the extra mile to answer questions. I visited today at 9 am and they were still closed (opens at 10 am). One of the guys saw me and came out, took my bike to service it and saved me an additional visit! You pay a little bit extra but the customer care is unmatched!

It's a very nice shop to fix your bike at reasonable price. The front tire of my bike had a wobble and my front brake was also broken, I went to many other stores to fix it and lowest price I got was 65$ while brant cycle fixed that issue for just 35$. You can also buy brand bikes from them, they have many brands but GIANT is the prominent one.

Brant Cycle has a welcoming, open and friendly atmosphere. Bill is amazing at remembering customers’ names. The online shop also works great, because I like to make sure that the part I am looking for is available in-store before making the trip to the store. I also used their curbside pick-up option like a year ago and it worked well.

Service is always amazing. The people there are fantastic. They always have fantastic bikes and support them. They remember who you are, which bikes you have had. It is really impressive to get the service and pricing, but still small family feel. Really a fantastic place. Highly recommend for first time buyer or the most experienced.

My son found a bike he wanted to buy on the Brant Cycle website, so we bought it online and him and my son drove from Ottawa to pick it up, worth the drive! My son loves his new BMX. The customer service was AMAZING! Emails were replied immediately and exchanges were always friendly and helpful. Highly recommend Brant Cycle!

10/10 experience today. Always a pleasure to go into Brant Cycle but today they were super busy and me and my partner dropped in to see if they could pump our tires and spray the bike chains and they took us in right away. Amazing. Highly recommend for all cyclists to use Brant Cycle for all their biking needs. A+ service

The employees at Brant Cycle respond very quickly to customers waiting for their orders and were very accommodating to my request to change an item in my order from one shipping from the warehouse to one available in the store. Everybody is so helpful I would not consider going anywhere else for the bike parts I need.

My online experience with Brant Cycle was amazing! Navigating their site was easy and proficient. Once I had purchased my items I was given an email notification that the order was processed, and another once the item was shipped. Shipping was fast! I got the item sooner than I anticipated. Couldn’t be happier!

Ask’s you about the type of cyclist that you are, so they can recommend the bike styles for you. Wide selection of bikes and parts. Very professional and courteous staff. Helpful with recommendations and not trying to push anything on you. Definitely will inform friends and family who are looking for a bike.

Went in looking for a modern version of the Victorian Big Wheel. A penny-farthing for those familiar. I was laughed at and not taken seriously. It was for a small film I was working on creating. I have a feeling this review won't be taken seriously either. I'm more than happy to take my business elsewhere.

Brant Cycle are truly experts on all my bicycle needs. I come all the way from Oakville to your store because you have knowledgeable staff, outstanding service and good selection of products. Thanks for all you do, please take continue to take care of your customers with quality and timely service. Carlos

Great local shop with a cool, friendly sales staff. I just had my 9 yr old road bike serviced there and they did a terrific job. The bike rides and shifts like the day I first rode it. They had the work done ahead of their estimated time which was a nice bonus. They have made a customer out of me.

I really appreciated the quick correspondence through e-mail with my inquiries. I purchased a Norco and am happy that in a few months they allow you to bring the bike back for a tune up free of change. This shows me that they care about their customers and want your bike to preform at its peak.

I have shopped at Brant Cycle for many years while purchasing many bikes from starters, mountain to road bikes. Bill and the team have always been fair, knowledgable and service orientated, offering a relaxed experience and excellent value. No better time then now to support local retailers.

Great selection of products and Prices are competitive to others. I Ordered my Lezyne product online and it arrived for store pick up in the time frame noted on Brant Cycles Website. My shopping experience was great and would definitely order online again. Thank you Brant Cycle great job.

Brant cycle has been our bike store of choice for many, many years. They are always there to help and answer any questions we might have. Our entire family has bikes from here and we love their service. Great place to go to for any bike questions. From sales to service they are all great!

Provided very timely service, even in the midst of a pandemic. I dropped my bike off on a Wednesday and it was ready by Monday. I had an Advanced tune-up done as well as one of my tires was flat. Excellent service at a very fair price. Definitely going to be a go-to for my bike needs.

I have been to many different bike shops and honestly, Chris, an employee who is super helpful, knowledgable and kind, is what makes Brant Cycle my go to shop. He is just great! I never feel pressured to buy and he makes sure I am well informed on the products I am purchasing.

Very impressed by the speed of their online service. I ordered a helmet which I couldn't find anywhere else. They shipped it the same day as I ordered and it arrived the next day! It was well packaged and the item was in perfect shape. I would definitely shop here again

Best bike shop! Great product and amazing service. I’ve gotten to know the owner and almost everyone that works there... not to take away from everyone but Tim is truly one of a kind. Thank you Tim for all your help in finding the right bike for me, honestly and humor.

Brought bike in for tune up with a flat tire. Replaced tire and bike runs fine. My complaint is that when I pay for a maintenance I expect a thorough job. Couldn’t even re wrap handle bars? (Pic attached). If you miss that level of detail what else are they missing?

The customer service is 10/10! Their guy Will is an awesome dude that helped me out completely. I suggest anyone that is looking to get anything bike related with expectations of high customer service, this is the place. Thanks again for your help! I will be back

Tim took the time to help me out when I didnt know where to start. I needed a new bike rack and trailer hitch, and he went beyond helping by arranging for it all to happen , smoothly and efficiently. I'd recommend Brant Cycle for its friendliness and knowledge.

Great pricing on quality products and prompt, fast shipping. Took a chance because Brant cycle was one of the few stores to have the model of helmet I was looking for - and I had never heard of them prior. The ordering experience was impressive. Will be back!

Very knowledgeable staff providing timely services and quality products. I went there with a rough idea of what I wanted and they fine tuned it, and found my Bike in a very reasonable time. Will shop there again for accessories or service. Highly reccomended.

I purchased a Rocky Mountain hardtail 15 years ago and have enjoyed it immensely. It was time to get a good bike for each of my daughters, I ended up buying both at Brant Cycle, a Norco VFR 1 and a Giant Talon 2. They had the best selection and great service.

Bill was excellent and informative! Brought my old peugeot in for repairs after a bad experience with Gears Burlington. Very happy with the customer service, repairs and turnaround. Will be back and sending friends/family! Thanks to all at Brant Cycle

Ordered Giant Revel 0 on Monday online, got email for curbside pick up @10am Wednesday, bike was assembled and cleaned. Likely the most painless/quickest purchase I have ever done! Tire pressures, brakes, shifting exactly as expected. Thank you!

Friendly and helpful service. The store has so many bike accessories and a great assortment of bikes. Found what we needed at a reasonable price! Chris also took the time to show us bike trails in the area and suggested some great new ones!

As a previous customer of NW, I have moved all of my bike business to Brant and couldn't be happier, they are a GREAT bike shop with knowledgeable staff for maintenance and a great assortment of product. Most importantly, I trust them.

Great service. Larger shop but makes you feel like a classic family bike shop. Needed an odd bolt for an old seatpost and was very friendly treated and they managed to cobble together what I needed. Thanks for the great expereince.

I bring my bike in for repairs. The price is very reasonable and the service always friendly. My bike is in getting a tune up and it's in very good hands. If your in need of a trustworthy bike shop, Brant Cycle does not disappoint

Purchased bikes through here this year. Great experience! Bikes are in short supply and high demand but they were clear about that so we knew to expect a wait. Very helpful and friendly people! Would recommend for any bike needs.

Had a great experience purchasing my hybrid bicycle. Store associates were very knowledgeable and guided me in the right direction. Curbside pick-up was fast and seamless, will definitely be coming back to buy my accessories.

Great service. They really try to help you the best they can. I wish I caught the guys name that helped me but he was very nice. Worked on Saturday and he was an older guy in a grey shirt was helping in the repair shop!!

Hey Kris and team! Mishka enjoyed her time in your shop. Thank you for saving my holy terror. If this is an example of your customer service, you have the best bike shop in Burlington. Thank you again …

I always buy and service my Bike's at Brant Cycle. Service is always, quick friendly, honest and they know their stuff. I have bought all my families bikes here and service our mountain bikes annually here

The rep on the phone was great and helped me as a newb in getting the right pannier rack for my bike. Delivery was real quick (1 day to Kitchener) Would 100% buy again from them again and already have!

got a tune up bikes like 10years old looks new now thanks!!! workers/employees seemed highly educated/trained great store go to store no question for purchases or repairs best in the area hands down

Excellent customer service! They sold me a new bike and have been very helpful whenever I've needed repairs, or tune-ups last minute. I won't be going to any other bike store any time soon.

My new bike was ready the day after my online order! Pick up was easy and my bike is more than I had hoped for. Highly recommend based on the speedy service we received. Thanks so much!