Worst real estate I’ve ever experienced! 3 Months later, we are still owed thousands! We were forced to break our lease after renting a brand new property in Richmond, that within two months of occupancy, had mould growing from underneath the floorboards in the kitchen and living room due to faulty plumbing, as well as faulty electrical wiring which resulted in power surges and meaning the property had no NBN access. Multiple NBN technicians confirmed that the property had not been wired correctly and an electrician would be required to resolve the wiring issues at the property before an NBN conduit could be correctly installed. We were told that the property was safe for habitation and NBN ready before moving in. This was clearly untrue. We were also advised by the builder of the property that B&M Real Estate were aware of NBN issues with multiple apartments at 60 Glass St prior to us moving in to unit 3, it seems quite clear that B&M were deliberately deceptive about the condition of the property in order to secure our signatures on the lease. We emailed Stephanie multiple times over the 5 months we lived there, nothing was resolved and no one had attempted to fix anything. We were promised compensation and ended up being over charged $3200 in rent. I’ve now seen they have rented that property out for $850 a week, although they still owe us thousands of dollars. The extent of the mould caused the kitchen bench and cabinets to swell, the floor boards began lifting, and turned green/black, we left because my husband, myself and our dog all became sick (I’ve paid $700 so far in vet fees and have been told my dog is now on medication for the rest of his life). It’s beyond appalling to charge $800+ a week, for a space that wasn’t fit for habitation, and to still be dragging this out by not returning the overcharged rent, and now ignoring us regarding the compensation that was already promised in writing. I will be taking this to VCAT - but to people considering this real estate - DONT! I moved out in October and really thought this would be finalised by now, we received an email on the 27th of October outlining that everything would be paid back to us, however, we haven’t received any financial compensation, nor the $3200 we are owed, and our emails are being ignored. Do not support this real estate unless you want to have money stolen from you and rent properties that aren’t fit for habitation. If Stephanie had fulfilled any of her responsibilities in managing the property ie. responded to emails, worked with us to resolve issues, process refunds of overpaid funds etc as agreed, this would never have needed to result in us breaking the lease and escalating the issue to VCAT. We have been incredibly patient and accommodating in trying to have this resolved, but after months of trying with no response, it’s clear that our only way forward is to peruse this legally.

I have recently purchased a property and leased one with Bricks and Mortar and they have been incredible through both processes. Purchasing was made so easy with Sahil who was very attentive and a great communicator. We had so many requests and he was able to make our dream home happen. When it came time to lease my old property Madeleine was incredible, she was very organised and willing to take the time to answer all the questions I had about leasing a property for the first time. All reports have been very thorough and detailed. A pleasure to deal with and highly recommended.

Madeleine from B&M is an absolute legend. We recently purchased a property with long-term goals for renovations into our dream home, and short-term goals as a sustainable investment property. Madeleine understood the assignment and delivered in spades. She's super efficient, handles every issue that pops up, provides valuable insights when necessary, and perhaps most importantly, is a genuine pleasure to work with. We're super grateful to have been recommended her services, and feel safe knowing our property is in great hands. Obviously, highly recommended!

We are very fortunate to meet Madeleine and her team who is an excellent Property Manager, very knowledgeable, honest, very proactive and responsive. She's very professional, passionate about what she does and very organized. The process from beginning to end was efficient and the daily communication was exceptional! Highly recommend this company for property management and tenancy placement.

The team at Bricks and Mortar were a pleasure to work with and they managed to sell our property at a price we didn't even think we could achieve. Sahil and Lachlan were excellent agents to work with and made us feel reassured and comfortable throughout the entire process. We cannot thank them enough and would highly encourage anyone to work with them.

We recently moved our rental to Bricks and Mortar for management and wish we did it sooner! Everyone from Sahil, to Madeline and now George have all been exceptional. If you are in need of property management or a real estate agent to sell your property in Melbourne, you would be crazy to go past the team at Bricks and Mortar.

I rented a unit at Alpha360 Carnegie for two years. The building itself was well-built and we didn't have any issues during our stay. Bricks and Mortar was managing the building. They were, Madeleine in particular, was always reachable whenever we needed their help. We enjoyed our stay there very much.

Lela is extremely professional as a property manager. The process of applying and beginning my tenancy has been very smooth. My recent inspection was arranged easily and Lela was very polite and respectful. The system of payment is also easy and transparent, which I appreciate. Thank you.

We have had many real estate transactions over many years and the efficiency, communication and result for our latest rental through Bricks & Mortar have been brilliant. From first meeting to result and subsequent dealings, we cannot fault the service we have received. Highly recommend.

Bricks and Mortar has been one of the best agencies I have dealt with in my time renting in Melbourne. Madeline is very professional but personable. She is a dream to deal with, very grateful to have dealt with such a wonderful property manager because they can be hard to come by.

Madeleine and her team have been a pleasure to work with. Achieving impressive results in such a short timeframe, my apartment was rented out within a week. It has been such a seamless process, would certainly recommend Madeleine and her team to any prospective landlords.

Big 5* for the Bricks and Mortar team. I just switched to their management services in June an to date they are doing a great job. I am happy to share they have just secured a vastly improved rental return for me on my property. Many thanks to you All.

I've been renting for 15 years and I have to say, Bricks and Mortar have been the best property managers I've come across. They've always been super responsive, their online portal is easy to use and it's been an absolute pleasure being one

Lachlan Burge was given accountability for selling my property following dealings with several other agents. Lachlan was the first to respond to agent interest, the first to organise a time to meet which occurred at the appointed time the

If you want you and your sale to be treated truly on an equal footing regardless of if you're selling a unit, townhouse, or a stand alone home on a large block of land in the middle of Northcote - look no farther than Bricks and Mortar -

Sahil Bhasin and Lachlan Burge did an amazing job for selling my property. From initial meetings (quoting, explaining), to marketing campaign (over and above industry standard) to openings (more flexible and extra openings, and detailed

I found the team at Bricks and Mortar to be extremely energetic and resourceful in the sale of our property . They provided very useful data regarding the market in our area and continued to provide relevant information during the sale

I’d heard plenty of not-so-good stories about property managers before I needed one myself. But Madeleine has defied all the stereotypes by being highly organised, impressively knowledgeable, an exceptional communicator and someone who

Madeleine at Bricks and Mortar has provided us with an exceptional property management service. She is very professional in her works and gave us lots of helpful tips and advices through this journey.

Madeleine is proactive, thorough and super responsive. She’s made the whole process very smooth and I’d recommend her to anyone looking to rent out their place