Hour ago my brother call to this cvs. For a prescription for me. He is a doctor. So after 1 hour I'm here and they didn't find me on the computer. After couple of minutes they found me. How they say that I need to wait 20 minutes more. Please don't come here they don't know what they doing.

I've been a regular monthly customer for 6 years now. They know me by name. Always friendly service. Rather than taking 2-3 hours to fill your prescription you are out of there in 15-20 minutes 95% of the time. If they are super busy 45 minute wait. Great work ethic, great customer service!

Very unprofessional people at the pharmacy. Sat at the window for 10 minutes and no one came to greet us or say we'll be right with you...hit the call button twice and nothing still no acknowledgment. Had to drive around and go into the store to see if anyone was work. Ridiculous service

The staff of the pharmacy are incompetent and rude. We’ve tried to pick up prescriptions multiple times at this location and they are never ready no matter if we go an hour after they are sent or a week. Do not waste your time here. Send your prescriptions literally anywhere else.

Rico is the worst. I can’t believe he is allowed to treat customers the way he does. It’s literally, and i mean it in the most literal sense of the word, unbelievable. I cannot believe it. My other experiences have been great though, with the staff always providing great service.

Unfortunately there is no way to give negative stars for the staff and service! We went to get a passport photo taken for our kiddo and Rico was extremely rude. He refused to even move from his seat with a lame excuse ‘Does he even follow instructions!?’ Very sad!

Signed up for a Covid test get there and they are not doing any! If you are not doing any why can we schedule them ? This seems to be a regular thing at cvs . So if you are looking to get a Covid test and it lets you schedule just know they aren’t doing any.

I'm trying to reach pharmacy to inquire about a prescription, but I've on hold for 20 mins the first time. The second time 15 mins and still no one answer. It's upsetting no one answers the phone to answer a question about a medication one needs.

Some of the employees here are incredibly rude. While checking out with Richard I asked him if he could remove my "rewards" because I didn't want to redeem them just yet. He then got annoyed and said they don't have rewards at CVS. I had to

This pharmacy is usually pretty good, but they were recently out of a medicine I must take daily. They said they had to order it, and it would be in in a few days. I asked for a couple of loaner pills. The day came, and they were still out,

This rating is solely for the pharmacy. I don’t say this often about anyone, but the people that work in this pharmacy are incredibly incompetent. My prescriptions never get refilled, I have to call every time. Once refilled, I don’t always

I went to the pharmacy to pick up my Diclofenac 75mg since my PCP prescribed me the medication because I am on a hard pain and inflammation, however when I went at 6:30 pm by drive thru, the technician Corbin told me that they had the RX on

My experience with the pharmacy this morning really wasn’t that great. I’m not an actual customer for this location but I had to contact them for a patient because mom was confused about her sons medication. Linda, although she gave me the

Always on hold for least 15 plus minutes when you want to check status of your prescription. Doctor also sent over a script and I show up since I was on hold 30 minutes due to someone picking up the phone and hanging up on me and ask if my

Its like all CVS's down here are terrible! This one lied to me right on the phone. They tried telling me they called me at 4pm tonight to tell me they couldn't transfer my Rx from my old local pharmacy. Liar! I recieved no calls & you even

Wish I didnt even have to give them this one star as it isnt warranted. I called in a prescription refill on June 9th days before I would be completely out. I received a text confirmation that the prescription would be ready the next day.

I don't usually write bad reviews but today I stood in line for at least 20 minutes then another 10 to get my one prescription that I pick up every month. Usually it's pretty quick but whoever was working today at 5:30pm did not know what

Pharmacy experience. **Out of everyone, including the pharmacist, Matthew was the ONLY pharmacy tech that empathized and attemtped to help me. This review applies to everyone else.** They used to be good. They used to be on the ball with

Understaffed and worst service ever 1hr 11min wait for one prescription that was called in this morning it’s now 7:35pm! But the head pharmacist is really nice and really goes out of his way, CVS really takes advantage of there employees!

3rd time in just 2 months that I've seen the lack of care and professionalism from the pharmacy staff. First prescription took over a week for CVS to tell me where my medication was, 2nd time a staff member laughed at how a customer left

I have to give a big THANK YOU to RICO. He is an exceptional employee who went above and beyond to ensure that my mom got her much needed prescriptions. The pharmacy had just closed and Rico walked back to the pharmacy to have a pharmacy

I have been having some tech issues over my prescriptions and I was very, very worried about getting the medications I needed in a timely manner. I tried doing what I could on the cvs app and online but all automated messages and the app

GOD I hate this place! Walmart Pharmacy has never given me any trouble or bad customer service in years but my new insurance has a collab or whatever with CVS. Despite my resistance, I had to change my prescriptions to this CVS and wow I

This has been my go to pharmacy for over ten years but in the last few months service has seriously went down hill. It's not only mine but others prescriptions are not being filled. Even prescriptions requested directly from doctors are

If I could give negative stars I would. This review is solely for the pharmacy side of this location. The staff is rude and lacks some serious customer service skills. I had a prescription delivered that was a liquid antibiotic that was

Came in for a quick purchase for vitamins feeling sick and very under the weather. Self checkout froze during the middle of my purchase. JR, the CVS associate helped me complete my purchase at the counter. I think he could tell I wasn't

I’ve been to this store a handful of times every time I go I always feel very uncomfortable the staff always watches my every move for whatever reason. Yesterday I went into the store to get medicine for me and my spouse, I took my time

I love the CVS on Heebner and Eckert. I unfortunately have to deal with the medical center 24 hour CVS pharmacy and I can say that I get really poor service over there. However this pharmacy on Heebner and Eckerd are very consistent in

The rudest and laziest pharmacy experience I’ve ever had. I waited in drive thru lane @1:20pm behind another vehicle. By the time I pulled up to the window- I was told the pharmacy was closed from 1:30-2:00. If CVS had any sense - they

Pharmacy listened to me despite my doctor's discrepancies. I have recently moved here and was recommended a doctor who wasn't as thorough as my old doctor. They were thoughtful, courteous, and kind--understood I had moved here and was

I’ve been using this location since April 2021. I get all my prescriptions sent to this pharmacy and not once have they been ready I’ve had to go twice to pick up even after waiting a day or two they’re never ready. Today I had a few

Wait time in the line is greater than 15 minutes anytime after 3pm. They do not have enough staff in the pharmacy to handle the amount of clientele. General store is very pleasant otherwise.. pharmacy needs to get their game together

The pharmacy here is very good at ignoring you when you stand and look to pick up your medications and when one of them sees you walk off doesn't say anything. Save your time and dont get your meds filled here.

They should get no star the manager refuse to take my transaction she skipped me as a customer because I have coupons. I have reported her (Julie). I will never come back to this store again so embarrassing.

I experienced excellent customer service on the sales floor and at checkout. They are clean and found what I wanted. They were busy but quickly got the customers checked out and on their way.

Rochelle @ her discretion, decided that I should not acquire items that a person is lawfully allowed to purchase but was denied because of her opinion or whatever it may be, and in doing so

We went to take some prescription medication and our insurance card seems expired, Elisa from Pharmacy was very helpful and patient while we get the correct details from our service provider

Extended delay waiting on hold. Wanted to ask about booster covid shot. I Called 2 different numbers put on hold for 10 minutes each time. Not acceptable. Still on hold while writing this.

Online hours say the store closes at 12 midnight , arrived just after 11:00 pm and the doors were locked. Update the hours or stay open until time posted. This was a major inconvenience.

Rico, one of the employees here was totally unprofessional and needs lot of training. He was extremely rude and didn’t even bother to help with a passport photo for my kid. Pathetic!

Phamamcy never answers calls and the pharmacy staff is rude. The front staff is nice but that’s about it. For prescriptions just go down the street to H‑E‑B for better service.

I mean, their site and Google maps all shows they don’t close until midnight. Drove there just so they can have a bright orange paper with their new store hours!!

Nice people that work there-VERYhelpful! If they don't know, they find someone who does! A little high on their prices but great when you need something fast.

Closes at 11pm, employees leaving said “we close at 11pm, it’s posted on the door. Online it says 12.” So if they know why not change the hours online.

The store does not have proper people working there. They need help with their education in insurance. The store is usually dirty inside and outside

The worst Cvs ever don’t go there the pharmacist are so disrespectful and rude they need to educate themselves what is customer service mean

Very helpful associates, friendly greeting as we came in, associates smiling, and thanked us for coming! Clean store and organized!

If they no longer want to provide customer service, then why not fire the irritable workers and use robots?

The staff is awesome and the store is always very clean and organized.

Great customer service every visit!