Caffe Nero is a very decent cafe, and although I haven't visited them very much I can always rely on them for a nice coffee. Today I ordered a flat white, and the limited edition 'mystery hot chocolate'. This was being sold as part of the advertising campaign for the new Batman film. I was excited to order it, as it was shown to have a chocolate dusting topping it. The chocolate was in the shape of a question mark. 'What an interesting thing to post as part of my review', I thought. Unfortunately it arrived in a capped paper cup, and upon opening it the foam was plain as can be. Although this left me with some questions, it was but a blemish on a lovely visit to this cafe. Not too crowded, lovely atmosphere and a pretty good cup of coffee 4/5

I normally don’t like to write any negative and upset ppl however I m writing this due to Poor Asian girl who was work for cafe nero. Morning 4-3-23 at 9:15 am I bought coffee from B’gham station. Not only my experience but ppl who was waiting in long line. One Asian girl on the till dealings with all customer orders. Taking orders and making orders while other woman who more interested to finish her coffee and checking phone, pretending she is the only one doing everything. I would never hire ppl like that. Not sure you guys paying attention or not but out there a lot ppl who will do more respect their job than her. One star only for Asian girl

I love that this place is open so late! It's a really good place for getting some evening study time in. And the food is delicious. I recommend the tomato soup!
Service
Dine in
Meal type
Dinner
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Vegetarian options
Both vegetarian and vegan options in the food.
Dietary restrictions
Caffe Nero do drinks with soya, oat and coconut milk. Useful when I was off dairy for a while.
Wheelchair accessibility
Ground floor, both doors can be opened. Turning might be a little tight to get round the queue.

Went with my 2 daughters to get a coffee and desserts. My girls had bought bubbletea from across the cafe. Lady cleaning the tables said they were not allowed to drink the bubbletea in the cafe and had to 'hide' them under the table although we told her we were ordering cake and coffee from the cafe. Left and went to Little Dessert Shop who didn't mind they had drinks . Been to Costa so many time for coffee and cake and kids never been told to hide their drinks they have bought from somewhere else. No wonder the cafe is half empty whenever you pass and others are packed!

I was visiting Birmingham for the Christmas market so had a quick stop for a hot drink and a bite to eat. I opted for a cortado and a vegetable version of a sausage roll which was delicious served hot. The staff serving were very friendly and it wasn't too busy inside. The decor inside was really nice with old style books inside little nooks next to the booth style tables, really nice touch which made you feel cozy in there.
Service
Dine in
Meal type
Breakfast
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

i ordered an iced vanilla latte and it was so good!! i’ve ordered such a simple drink in other branches before but never has it tasted that good. i think it might be all down to the barista. was served by a lovely smiley black haired asian girl. will definitely be coming to this branch again!!
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Good and quick service. Bring your own cup and get double stamps.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 4
Service: 5
Atmosphere: 4
Vegetarian options
Some but limited
Dietary restrictions
Non dairy options available
Parking space
Not sure
Kid-friendliness
Yes
Wheelchair accessibility
Yes

Staff have no customer service experience at all didn't get greeted or no eye contact at all just snatched our cold sandwiches to be warmed up and then contributed talking to his colleague about something that's not ideal for the work environment wouldn't recommend to go back again... Disposable cups etc left everywhere tables dirty . The manager needs to step up or get sacked

Sorry, this caffè nero has definitely lower standards than others I've been to. Usually the coffee is good here, but our cinnamon lattes were sugary dirty water. Absolutely tasted of nothing. I adore Caffè nero, but here they probably should revise their baristas. Or maybe they were on a lazy mood today. I'm never taking another drink other than espresso here, sorry.

Came for a large latte. Was a little disappointed in how much they fill the cup, about a third was froth, more like a cappuccino. The decor and atmosphere is nice in here though, better than other coffee chains.
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 3
Service: 4
Atmosphere: 4

It's really nice here, it's not massive but it doesnt feel cramped at all, it's got good seating. It's got a nice atmosphere. The staff on the counter are really good as well. The most important bit is obviously the coffee and I'm happy to say its pretty great. Just the right strength and didn't burn the mouth off me when I had a sip.

Good coffee with lovely atmosphere. The one who is really a book person can visit this place. Lots of book option and great view of Birmingham with coffee is the main attraction point of this place.
Service
Dine in
Meal type
Other
Price per person
£10–20
Food: 4
Service: 4
Atmosphere: 5

I find this a lovely place to sit. It’s up a corner of the station so you don’t get disturbed by train announcements. It’s a lovely warm place with comfy seating and plenty of charging points. Nice place away from the hustle and bustle to have a rest.
Service
Dine in
Meal type
Other
Price per person
£1–10

Close to the A gates at Birmingham New Street Station (6 to 12). Plenty of tables to sit at. Some staff rotate from other Caffe Nero's in Birmingham (including the ones closed down).
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 4
Atmosphere: 4

I almost grab my coffee from here every morning ,, although I respect trainees and I like to support them, it was better if trainee tie hair up instead of running fingers through it ,, other point is not to insert fingers into the cup when want to use it for preparation thank u …

Fast, clean, efficient, friendly. All staff were polite and welcoming.. cappuccino cake was really nicely flavoured just would ave like it to have been stored in a an airtight container seemed a little dryer than usual, maybe reduce the price more the longer it sits there.

Lovely atmosphere, friendly staff, amazing drinks. What more could you ask for. Will be coming again. Thank you
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Love coming here to sit and do some work. Great cozy place, usually not too busy if you get in early. Has outlets to charge phones, laptops etc. Staff are very friendly too. My go to place if I want somewhere to work or grab coffee with a friend.

The girls are lovely and the hot chocolate or coffee hits the spot. Serviced in a cheeky little mug which is nice. One of the better Cafe Neros around. Thanks guys.
Service
Dine in
Meal type
Other
Price per person
£1–10

Busy coffee shop, long queue, big orders… Well, Claudia and Shannon (apologies for spelling) kept their cool and served every customer swiftly, with big smiles. Im actually amazed!
Service
Dine in
Price per person
£10–20

Love coming here to complete University work. Relaxing environment and staff are quick and attentive to serve you; they are also knowledgeable in dietary requirements. Staff are always friendly. Able to sit in here for hours.

Always love a Caffè nero coffee. Their coffee blends just seem to hit the spot. Recently enjoying their new iced options. Service is always good here
Food: 4
Service: 5
Atmosphere: 5

Best cafe , with high quality blend of coffee beans
Service
Take out
Meal type
Breakfast
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Went it to buy a drink to be able to use the toilet. 3 hours before close, the toilet wasn't available to use. Apparently, they lost the key.
Service: 3
Atmosphere: 1

Nero القهوه و الحلو عندهم لذيذ و الساندويتشات .. و انصحكم تاخذون منهم كبسولات القهوه للبيت
Service
Dine in
Meal type
Other
Price per person
£1–10

Basic big chain coffee shop. Nothing good or bad worth commenting upon aside from toilet access. Being mindful of less able bodied customers needing the toilet might be wise.

Sure, it's s chain, but with nice staff, good location and lots of charging points, it's the best "lounge" in the station. Just needs a train status screen

I like Caffè Nero but not the best customer service in this location, and I've been a few times now.
Food: 2
Service: 2
Atmosphere: 2

I use this cafe Nero on a regular basis...the service is always fast and efficient. The staff are friendly and the coffee is always spot on!

Fantastic service from friendly staff with great coffee.
Service
Dine in
Meal type
Lunch
Price per person
£10–20

If you're student, go there sit, have coffee and relax. Couple or single such calm place. If you sit hours none gonna disturb you.

Friendly staff , nice coffee. It looks as though there are only a few tables as you approach but there are more around the back.

Was served by the sweetest barista named jasmine/jas. She was incredibly kind and cheery, top notch service (:
Service: 5

We had 2 festive hot drinks, they are sooo good and very hot. Friendly staff, fantastic service Would recommend.

Really rude and bad attitude staff when I went in. Uncomfortable experience, Nero staff are usually so polite.

Poor customer service. Have been using this cafe for a long time but will now look elsewhere to spend my money

Terrible iced latte by someone who didn't really understand what she was making all foam and no milk...avoid

Very clean plate food very very good managers very very polite staff very very polite from Mr Timmins

super cosy place, it's nice to have a coffee here when waiting for the train or to do some work.

I always go here, great customer service, great coffee and I recommend the Mushroom Toastie!

Great, strong coffee and friendly staff, although the toilets could have done with a clean.

Nice polite staff..especially Ieva ..very nice lady,always happy.makes delicious coffe ..

Not just coffee and cake, great toasted sandwiches and soup for those cold winter days.

Rude staff
Service
Dine in
Meal type
Other
Price per person
£1–10

First time I've used this branch. Very friendly staff and of course good coffee.

Hangulatos kávézó, szójatejjel is adnak kávét, cappucinot tejérzékenyeknek.

Great service, good social distancing and, most important, the tea was hot!

Love coffee from here and the staff are always happy to help and assist you

Fantastic atmosphere and amazing staff. Jemma serves a great cappuccino!

Staff were great and speedy polite service and of course great coffee ..

Worst customer service I’ve had in quite some time. Wouldn’t go back

يستحق الزيارة
Food: 5
Service: 4
Atmosphere: 5

WiFi availability is intermittent at moment so elsewhere is better

Delicious
Food: 5
Service: 5
Atmosphere: 5

Much needed coffee after train journey. Staff very helpful.

Excellent staff, food and drinks
Service
Dine in

Pleasant staff members, polite, friendly and helpful

Never let's mr down, considering it's a chain cafe

Nice place to shelter from a shower in Leamington.

A quick stop just to taste a good italian espresso

Quiet at time just what we wanted. Service good

Great and good service with a very caring staff

Good coffee good service pleasant surroundings.

The staff here are always bubbly and friendly

Hot chocolate is strong. Too much is sickly

Nice vegan xmas choices and friendly staff

Good place for doing your work meetings

Favourite place for a soya latte …

Great service and great tasting coffe

Nice place and relaxing experience!

Café nero is my favourite coffee

Perfect nothing was to difficult

Very friendly and staff helpful

Good range of coffee and snacks

Very helpful & friendly staff.

My favorite coffee in the UK

Great coffee, GRIM toilets.

Ok
Meal type
Lunch

Best coffee great staff

Great little hideout!

Lacking in atmosphere

Disgusting drink

Love this shop

Great coffee.

Decent place

Nice coffee

Perfecto

Go od