WORST CUSTOMER SERVICE EVER!!!! VERY UNPROFESSIONAL, MY MOTHER WENT IN TO DO A WIRE TRANSFER AND THEY DID NOT WANT TO EVEN LOOK AT HER PHONE WITH THE INFORMATION THEY NEEDED FOR THE TRANSFER. IT WAS MY MOTHER’S FIRST TIME DOING IT AND THEY COULD NOT HELP HER. VERY DISAPPOINTING AND TERRIBLE EXPERIENCE SHE HAD AT THIS LOCATION.

Very disgusting attitudes. Never will I visit this chase again. The Cashier was very rude when I asked her to speak up being that I couldn't hear her through the glass. She then re-directed me to her manager, and continued with the next customer in the same manner. VERY RACHET I WOULDNT RECOMMEND ‼️‼️‼️

The waiting period, to see a bank personal, for any questions, is a long wait. Nobody at the main front help desk. Been here almost 48 minutes waiting with four people ahead of me.Lines to see bank tellers are empty, two bank tellers. The first person that was ahead of me been waiting for 42minutes.

I just got a random call from Chase on 125th & St. Nic talking about can she help me with anything. Just a courtesy call. WHAT A NICE GESTURE. Not! I proceeded to say yes, I'd like to open a business account. She said she will send me the

I'm here every weekday during lunch (between 12-2pm). If you need to see a teller, expect a 15-30 minute wait time. Plan ahead before going if you have limited lunch time from work. Most days there is only one teller while someone directs

The most incompetent workers ever!!!!! I had a check and because the person did not write out the words of how much, she didn't want to cash it. Person who made the check was on the phone and everything. The supervisor is a black female

I came in to handle some final banking for my deceased mom customer service in guilding me on what to do. Paperwork was given an appointment was made . the next time I came in it was easy to complete the staff was exceptional and very

I am currently on hold for over an hour and counting. Fortunately, I am on my lunch break, with my headphones in, so I can have the luxury of multitasking. A woman answered the phone. I asked her my question, and she gave me a very

Can I give it 0 stars? I was sat here for an hour waiting on a notary. What kind of bank is this? I'm not about to risk anybody's paycheck but damn everyone should get fired. Take care of your customers!!

Wait times are WAAAY TOO LONG! They should be jumping up at the opportunity to help somebody open a new account instead you write your name on a sheet and you want 30-45 min to talk to somebody.

If you want extremely slow service this is the perfect place to go. 1-2 bank tellers at a time. the lines stretch to the door. hopefully it will soon be under new management.

My associate and I received excellent service from Ms. Johnson. She was knowledgeable and efficient. Our accounts were updated as needed and we were on our way.

They don’t listen to your needs and they want you to invest with them. They spent half an hour or more, telling me nothing significant.

Can’t make an appointment, because they won’t pick up their phone, but even a basic service requires an appointment.

You're greeted by employees. Sometimes they will ask if they can help you. Sometimes no. Friendly tellers, too.

The bankers are unprofessional and provide misinformation. The tellers are good …

Terrible customer service no teller available even though there was a long line

Decent, better than 109 at least for security

Terrible customer service by the teller..

Only used ATM there was no line

The atm stay broken

Slow, rude, dirty