Wanted to open an account and the teller said I needed an appointment to open one. I opened an account simple and easy online by myself afterwards. Do your employees not know simple information, and why would you need an appointment for something so simple anyways.

Good luck getting assistance at the branch. Dropped off Power Of Attorney papers to be scanned and sent to legal. Tried several times to get a response from branch that it was completed and also make follow up appointment for a card. No answer for several days.

Carlos Enriquez is helping me with my business account, today he assisted me by opening a saving account. He was very professional and patient. He goes above and beyond helping my husband and I with the contacts, tips, and details about a house loan.

This companies policies and customer service are terrorizing, shameful, anxiety inducing and the absolute worst! I wouldn’t be surprised if dealing with their ridiculous and traumatizing behavior has given some of their customers heart attacks!

Ordered new card, due to unfair circumstances. (Theft!) Manager was able to expedite a new card with no fee at a different location. I came to this location to order A NEW ONE because the chip, nor swiping works, and I have to pay in order

I withdrew a large amount of money from Chase and it appears that I was given 100.00 bill that is fake. I tried depositing my cash into a different account with a different bank and the ATM did not accept it. I tried to pay at a restaurant

I went to the ATM on 9/1/17 just a little past 7am to get money out for my kids at school and also so i can go pay bills i hear the atm sound like counting money then on the screen say it could not give me money so i look at the app on my

It is time for me to find another bank. This bank told me I took 1000 out if the ATM which is impossible because the limit is only 500. So now I'm inconvenience and have to wait for chases mess up, seriously?!!!! And when I go and talk to

As we are a business and pay the fees for this. I feel the least that can happen is when the drive thru opens at 8 am, they actually open at 8. In the past 3 months we have gone and 4x they said they will be opening at a later time. (I go

Very disappointed in this branch’s customer service. It was not even that busy when I walked in. I walked in hoping to get assistance in opening up a checking account and I was completely ignored from the moment I walked in, I stood there

Walked in and I'm the only customer. See 5 employees, they said none of them could help me change my name on my account and I would have to schedule an appointment. Apparently they were too busy with the rest of the invisible customers to

Absolutely horrible bank! My father died and per his lawyer I have literally everything I need to manage his affairs. This bank refuses to acknowledge my paperwork and is literally holding my mothers funds hostage while claiming we don’t

Tried scheduling an appointment with Carlos to switch business bank accounts. When he called me he acted like he was too busy and said I was lucky I got the appointment when I did because he’s so booked. Then carrying on the conversation

I visited this branch and had a wonderful experience. Carlos helped my partner and I open a joint checking and savings account together. He truly went above and beyond to get us completely taken care of that day so we didn’t have to come

I visited this branch today and had a great experience. April took the time to help me and escalated my concerns. The manager was also very helpful and I totally appreciate it. I felt like I was heard and felt welcomed. Awesome customer

I checked my account last night to see my last deposit in Feb’23. I needed the amount of that deposit. Today I received a check and went to deposit it and the account is closed! I was told closed due to inactivity. I said it’s been less

Feels like there always slow. Their ATMs are out of order most of the time. It's like why even be there. And they usually say "I may be ur personal banker" but they don't keep the workers at the bank long enough for u to know them, yet

We have had a Chase checking  account for a long time  with lines of credit on either a Chase card or a Chase sponsored card.   My wife is the primary user of this account & likes to handle all her financial  transactions on a personal

Without the kindness and compassion from Kevin at the location on the corner of O’Conner and Nacadoches, my family would have became homeless. He helped advise me and saved me out of so many jams. He’s extremely professional and yet he

I waited for the business banker Carlos at the Nacogdoches rd in San Antonio Texas location for over 30 minutes while he had a personal conversation with a woman standing outside his cubicle. I was wanting to open a business savings.

Very friendly and very knowledgeable. The gentleman that helped me made sure I understood what he was saying and was patient with me. Would recommend to everyone.

I usually see bad customer service at banks but this particular location always have the most pleasant employees. Ivette assisted me and she helped me out a lot.

The staff On the phone or somewhat clueless. However, the staff in the branch made up for it in their efficiency and focus to get our tasks completed quickly.

Inside atm not working and we need all arms working with this situation of the covid19 because the inside is close at least get the atm to work 4/30/20

My bankers name is Mr. Thomas he is so very helpful and if you have an issue he takes care of it really fast so you can get on with your day.

Angeles did an awesome job helping me today. She worked very hard to make sure everything was done correctly. Thank you for your help

Walked in to open a new business account was told they couldn’t see me and I would need to schedule an appointment for a later time

More tellers please. Looks like 1 teller runs all 3 lanes? Literally 15 and counting per customer at the drive thru window??

Very attentive and knowledge of products offered.well informed of the difficult navigation tasked on consumers.

Always here for at least 30 minutes waiting. Not enough people working to service how many customers come in

I have used them for years very reliable and they have alot of locations,and they are very helpful

GOOD STAFF.. YOU CAN GET IN AND OUT WITHOUT WASTING YOUR LIFE AWAY.. LIKE SOME OTHER BANKS...

Wait time here to speak to a banker is ridiculous..Don’t come here if your in a hurry

I am happy with ther service Carlos always been really professional and helpful

The Teller in the drive thru is lightning fast and really handsome.

They were Nice Friendly Helpful even through I dont bank there

Great JP Morgan Chase location. Staff always friendly.

Atm's always broken long lines inside

Worst bank ever, would not recommend

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