CBA is really going down the dumps in terms of service eh? Waited over an hour on the phone so decided to pop by the branch. Waited half an hour and still wasn’t attended to. Meanwhile bank staff are standing around chatting and gossiping. Poor service!! Not valued as a customer. Definitely bringing my money elsewhere!

Thrilled with Lynn's service at this branch! Without a doubt, she's the standout in QLD, and possibly across Australia. Thanks to her professional help, I smoothly activated my account. Her patience and warm welcome truly touched my heart. Big thanks to Lynn for her incredibly kind assistance!

Waited 1hr and 45mins to make a simple deposit to a teller. Would rather talk toa human and ensure it is done correctly. Huge bank with only 1 teller. I believe if she was any slower she would be going backwards in time. Never going back.dont go here if you have other plans in the day

I am giving only one star, since I learned that last year the Commonwealth Bank was by far the dirtiest of the four ‘big’ banks, with nearly $4 billion invested in fossil fuels. I have been a CBA customer since I started school, but because

The worst customer service out of all the Combank branches i’ve been to. I asked for a bank statement from October 2023 to January 2024 and apparently they couldn’t do it because their system only generates 6 monthly one so the most recent

The floor customer service experience was extremely disappointing. An expectant woman, who appeared to be of Indian descent, informed us to wait for 30 minutes, but we ended up waiting for a full hour without a clear explanation or even a

Opened an account on a Tuesday and was told that the debit card would take about 1 week to arrive at the branch and that it might be delayed because the mail only goes to the branch every Thursday. 2 Fridays later, I still hadn’t received

We went to this branch to sort out our home loan, but was highly disappointed with the service. Our original home loan specialist was lovely, and she got us our pre-approval instantly. However, she left and we were passed on from one home

Card expired end of March and ask them if I will receive a new one soo during mid Feb. They say surely will. At the last day of March I rang the customer service and they say they haven't post it out. Will do it asap and I can receive by

I'd a problem in my account and went to the Commonwealth Bank in the king George square branch. I was attendanted by Lynn, a excellent profesional, kind,very willing to listen and solve my problem. My problem was solved and she taught me

Terrible organisation at the bank. Two days in a row i have been queuing up from 9 to open a bank account and both days people skip the queue and got the account open without queuing, while i have been told that they cannot take me. When

Malatyl shouldn't work front counter, she doesn't comprehend how ques work and I'm not sure any level of extra training can fix innate stupidity. She told me the wait would be 45 minutes, out of courtesy I said I'd be back in 20 minutes,

I opened an account recently with help from Lynn. She was extremely professional, kind, and patient at addressing all of my questions and concerns! I had to physically go to the branch to make an appointment prior to opening the account,

Just left WestEnd branch with negative feeling from bad service in there and walking whole way to Commonwealth Adelaide street branch with thinking closing this bank account. But the better service with patient and warm welcome in this

Bank Staff member Mrs. Monica Gupte was really helpful. Monica always used to help all our University students as well as staff members. Recently visited Adelaide st branch and found that Monica is not working there anymore. We really

Luckily the branch manager was the first person we talked when we visited this branch for opening the account, then soon we recognized that his job was maintaining the system, not really caring the customer. We were surprised and

Pros — I’ve had a very good experience with Scott, we discussed about my savings and how I want to save more and he gave his full attention and all the wisdom he gained over his years about finances to advise me in our 20-30 min

Last week I got helped by Tarra, she was the friendliest person I could imagine and she had answers to all of my questions. Many compliments! I never left a google review before but this definitely was worth writing one!

Slow. All I needed was to withdraw some cash in specific demoninations, and had to wait 30 minutes to talk to a teller. They were nice but clearly understaffed. It shouldn't take that long for such a simple request.

Waiting 20 minutes and walked out at the end. Absolutely horrible horrible commbank branch. There was 50 ppl waiting and 1 teller working. Dont bother coming here unless you want to wait over an hour to be noticed

Is so hard to get in touch with the safety deposit box at Adelaide St .Try to ring so many times different hours , nobody answer . Can you please let me know what's the best way how to get in touch by phone ?

Team member specific recommendation: CBA Brisbane branch Lender ---- Rowena ----- is a highly recommended lender who has a passion to help her clients, she is bubbly, super efficient and a pleasure

I’m only 20 and I’ve never had to cash a cheque before but the ladies that helped me out were absolutely lovely! I wish I knew their names; they were super helpful, friendly and accommodating!

Thank you monica gupte for helping me in my personal loan. Hope i will get chance to meet you again in my future. Because of you i can get my dream car. Thank you once again monica gupte

The guy said I would have to wait 3 minut3s for a teller I waited 10-15 then he comes out and serves the lady who literally just got there I've been waiting!!!! No respect, useless

Awful branch. Deposit machine was broken, and there was a shirtless man sleeping in the middle of the branch floor near the tellers. I felt uncomfortable and walked out.

Absolutely disgusting. Only 1 staff in Safe vaults. People returning after waiting for half an hour in the queue.No one came to help downstairs from the branch

The specialist at the bank can assist with regular requests. Not good at following up on investigative inquiries. The bank manager was a nice and helpful.

Homeless people living , pooping and swearing out near the atms constantly. It's really scarey and several times I have been unable to withdraw money.

It is sad to said that we did not have the support from the bank where we are customers and where we have our savings. 0% recommends 0 …

Worse customer service ever ! Went in branch and tried to pay the bill , the teller doesn’t know how to do her job and being extremely rude

Went in to cash a cheque and was basically told to do it myself. Not sure what I'm paying my fees for but it's not for customer service.

This branch has to have the slowest service out of any of the other CBA branches in Brisbane. I suggest you get more staff on duty.

Omg waited 30 min just to get a bank statement. Nice thing they even forgot about us while we were waiting there. Avoid this one.

The application is wonderful King George is my branch but I rarely visit them. staff is helpful and the atm's work properly!

Thanks for the services. Monica Guptae is highly experienced and nice to everyone . Her costumer services are very good.

Really rude person working at that place. Would not go back to the branch. I am thinking of changing the bank now.

Monica was extremely helpful and nice, thank you very much for helping me to sort out the problem with my card!

Amazing staff. I waited for 10min and everything I needed was solved in less than 5. Congrats for the service!

Why does the branch location say King George Square, when it is on Adelaide St not King George Square?

I really appreciate Zach He helped me very well and we had a fun talk together during his service.

Just usual never disappointed to disappoint Closed in the middle of the day in the CBD Great work

They took $500 of my money without any reason and did not give it back. I will follow up legaly.

Worst service I ever had in common wealth bank before. Late service in King George square..

The manager and staff Lynn are very nice and kindness, efficiency is in the top level.

Had to go in there a few times and have nothing but good things to say

Extremely helpful staff, made setting up a bank incredibly easy

Staffs are unhelpful, nothing can do with them , tough …

Happy place,very good staff,always helpful.

Awesome service ,thank you so much