If you have credit and can afford to buy appliances elsewhere, I would not deal with them. I bought all new stainless steel appliances from this store. The salesperson, Ricky Ricardo was wonderful. He sold me a good game. However, they sent incompetent personnel to my home to complete the installation. They were unable to install the microwave because my cabinets were too low but assured me they would return today for an additional fee to move the cabinets and create a new vent opening. They never showed up or answered the phone. I called the store to have someone pick up the microwave and I was told by Fred/Frank the manager that I would have to pay a 15% restocking fee to return it. I am more than happy to keep it if they can install it per the technician's agreement the day before. I agreed to the additional fee. They didnt put the safety foot on the range to prevent it from tipping over. I paid for everything on my credit card because I thought they were a decent company. I'm very upset and heartbroken this morning. Now I have to find a contractor to complete the job. I will never buy another appliance from them. I have a Home Depot and Lowe's account, I should have gone there like my husband suggested. I thought I was saving some money, but I ended up with a broken heart and a very big headache .

Horrible!!!! Bought a bed, night stand and a bench during what was a Labor Day sale. No deal really or military discount. I went and picked up my own furniture. And ordered another night stand. 1st night stand was defective. Took it with me to pick up the other nightstand that I ordered. Per Alec and Shawn, they said the warehouse was going to repair the night stand since it’s a manufacture defect. When I got to the warehouse they said they don’t do repairs. Called the store asked for the manager Shawn.Was put on hold for an hour. No one picked up to say sorry for your wait or anything. I hung up.Called the store back from another phone 3 times while on hold on my other phone. Finally Joël got on the phone and said he will send someone to the warehouse with an exchange order. The warehouse said they are closed. They close at 6:00pm. I asked them to just deliver it and pick up the defective one when doing the exchange. Joël said he would have to call me back because they are busy. I asked will it be today he said he doesn’t know. Will never shop here again. You are not important once they get your money

Our salesperson, Anthony Metoyer, was awesome! He listened to what I needed (went in looking for a new Electric Convection Oven). He showed us some models and I showed him one that I found on their website ( Samsung Model NE59T7511SG) He showed me the exact model I was looking for and we went from there. The management there is exceptional as well. Joel (Manager) was also excellent at explaining some other features and items the oven had and was able to do. I'm so glad I went there and spoke to Anthony. I definitely will be back to purchase more items. Anthony also mentioned that they do flooring and we've been looking at flooring as well! They treated me as a customer and not as a dollar sign and because of the great service I received, I will definitely be a repeat customer. We also received our new oven delivered today and the crew was very careful and very courteous! They made sure before hand that the new oven was not damaged in any way. From the moment I walked in, to our delivery today, AWESOME EXEPERIENCE!! Keep up the great work guys!

After buying a refrigerator/freezer from Lowe's in April and being told the ice maker will be in the next time I am in town for the last 3 months. The ice maker is finally delivered but can't be installed because it's missing a piece. Tell Lowe's they can come pick up their refrigerator and start shopping again. Call Conn's and spoke to Eric and he checks inventory to make sure they have what I need.... and they do!! Off to Conn's to check out the refrigerator. Turns out what they have is not a perfect match, but they have ice makers with their refrigerators. We walk in and are immediately greeted, I explain the situation, and a manager. Shaun, jumps in and helps us out. We get a refrigerator of similar size and capacity AND the ice maker is in stock!! Delivery expected on Monday. Cannot begin to explain the relief I have for finally, after 3 months, of finally getting my mom a refrigerator that she can be happy with. Conn's all the way!!!

Very poor management and leadership at this store. They managed to screw things up every step of the way. No call to confirm delivery window, purchased one item only to find out 30 minutes after that the item was no longer available. Settled for a similar model but no concession was initially offered. The model I bought originally had the smart hub. The new one did not. Same exact price. Delivery comes and they did not fully explain anything. Call store and speak to a manager. They said they could have someone out on Sunday to look at issue. I ended up figuring it out myself. Was supposed to get a follow up on Tuesday nothing happens. Call today, store manager has no idea what happened over the weekend. Ask to speak with his district manager via phone or email. They refuse to pass along the email but want me to trust they will address? What a joke. I would give zero stars if I could.

I originally gave a 5 star review. Oh how things have changed. We waited almost 2 months for tables, when they finally came in and we went to go pick them up, (40 miles across the city) we were told the manager at the store canceled them. 2 hoursof waiting later we finally get our tables. We go to put them together and nope the pieces don't work. Then we're told we have to wait allover again for the tables, and drive across the city and pick them up again when they come in. Mind you we spent over 5k on furniture. Conns doesn't care about their customers or the inconvenience they cause them. Do not waste your time with the headache of this place, do yourself a favor and go to Ashley furniture or Rooms to Go, and save yourself the hassle. I HUGELY REGRET MY PURCHASES!!!

If I could give them a zero I would .... I dropped off my laptop yesterday after calling and speaking to someone about getting it fixed through the insurance. I wasn't sure if I was getting my laptop back so I had to purchase an external hard drive to put all my pictures and videos in. I did this in their store.... Dropped off the computer. Filled out the paper work. Now I get a call saying my insurance is no longer available.... I guess no one checked and just took my laptop.. I called twice before and confirmed...and now that it's in their hands they can't take it in??!?!?!?! Oh and also the manager is on vacation and they can't even give me a phone number, just the store number .,.,. Smh or even his email!!!

Sean at the Bandera Store was fantastic. Made my shopping experience easy and painless. They had a great selection of refrigerators and at the very affordable prices. Financing was very easy and payments were very affordable. Overall five-star experience. I will definitely come back when I need other items. This is my second purchase from Conns and this was an even better experience than the first time. Sean was very helpful and detailed in describing all products. I did not feel pressured to buy anything. Very welcoming experience. Good finish to a bad day since a power surge had blown out my refrigerator. Would definitely recommend coming here to anyone in need of appliances furniture TVs etc.

Thank you Jared! You were so kind and SOOOOO not pushy like some of the other sales people. Night or day, you answered our texts and when we FINALLY made a decision, you were there to assist us without making feel like we needed something more expensive than what we decided on. The way you had everything prepared and ready for us when we got there, went over all the options available before coming and sitting with us, and had everything ready to go over and sign at the end. The upper echelon really need to see about making you a trainer or even placing you into the management side of the house. Again, thank you for everything Jared, you are the bomb! Best regards, Steve and Paige

Went into the store to complete my credit app, and was greeted by a salesperson with a very bad attitude. He barely even spoke to me, and was on his phone the entire time. He was basically ignoring me while I was sitting there waiting for him to tell me what I needed to do. I finally asked him, and he said “oh, let me check” he wasn’t even looking into my app! After my credit app was approved, I looked around and decided to come back later to make my decision, but then the manager walked by and said something to the salesperson and used profanity, right in front of me. That was the worst example of professionalism. I will definitely not be purchasing from this horrible store.

Our salesman David was amazing! He really was helping us make the best choice with our furniture and got us a great deal! Regardless of our horrible delivery experience and canceling most of our order, we went back the next day to look for him and get something else! David saved the sale and really saved us from being stuck with something we weren't happy with at the point of delivery. If you go, I recommend looking for him! He is truly sincere and honest, we are grateful he was watching out for us and helping us out! We are very happy with the personnel at this Conn's, the managers and especially our sales guy David!

Aaron is great to work with! Very personable, takes time to explain everything and answers any questions you may have about the product or payment options. I had previously purchased a TV and the rep at the time rushed through everything. Let's just say he was lucky we had made up our mind on the TV, or it would have gone differently. We learned that, with Aaron, we could save more money on our payments per month by providing certain qualifying documents. Definitely a better experience this time around. Aaron is great to work with. I highly recommend, setting any appointments, with him.

After looking at Lowe's and Home Depot for an oven range and feeling very disatisfied, my husband suggested Conn's. From the moment we arrived we were greeted and asked what we were looking for. A sales associate, Jared, was terrific. He was able to answer every question about the different ranges. He made sure it was in stock and it is only taking one day for delivery! Lowes was going to make us wait for 5 days. We are so thrilled we cancelled our order with Lowes!! If you want to be treated well, find a great selection in a clean showroom, Conn's is a must!!!

We had a great experience with Conn’s today! Our salesman, Shawn Shook, took his time explaining all the financing options, taking us around the showroom to the areas in which we were interested, and made sure that all of our needs were met. The manager - can’t recall his name - reviewed the specifics with us before we left to make sure that we were satisfied and taken care of. The quality of furniture at Conn’s is great, and we are excited about receiving our furniture tomorrow - with no delivery cost! We highly recommend Conn’s!

Had the pleasure of meeting Garret who was very attentive to my needs and had alot of knowledge about the products I was shopping for talked to him on phone prior to coming in gave me directions to the location and met me at the door gave me various options from different price ranges and did not try and up sale me gave me all the info I needed to make the best decision on my purchase and included protective covers very satisfied with his service and will continue my business with Garrett at this location

Gary was a great Sales Rep from start to finish for our recent purchases. He was not a pushy salesman, but was very knowledgeable on the questions we had on their products. Afterwards, he gave us his personal cell number to contact him with any issues/ questions we may have long after our business transaction. It was like having a “friend” on the inside assisting us throughout the pre-qualification, products review, sale, delivery setup, and future returning customers. Thanks Gary! A++ , 5 Stars review.

I read the reviews like everyone else and almost didn't the make the purchase. I decided to go a head with the purchase after all and I couldn't be happier. While at the store I worked with Richard and he was super helpful and very knowledgeable. He made me feel comfortable and was not pushy like most sales reps. Since the purchase the delivery process went well and I'm really enjoying my products. Despite the rest of the reviews, I would recommend this store to anyone. If you go ask for Richard!

Mark was awesome! Greeted us walking in the door and assisted us whenever we needed questions answered. I walked through the entire store, and presented which ones I liked. Asked which ones i liked if he can check which ones are available. We’ve been shopping around for a new king bedroom set, and we’ve been discouraged with the shortage of furniture everywhere, we got what we needed right here and also will receive it in ONE day, free delivery!!!! Go see Mark!!! He’s super cool and helpful.

Conns staff is amazing everybody welcomed me so amazingly soon as I walked thru them doors. Ricky Ricardo a dope dude, very patient and very explanatory, as well as a very good people person walked me thru everything I needed to know about the pieces of furniture I was purchasing. If I had the option to give more than 5 stars, I’d simply give 100 stars for the review. Ricky and his partners assisted me with the best of services, look forward to continuing my business w/ y'all!!!!

We’ve done business at Bandera Conn’s Home Plus a couple of times. Each time it has been an excellent experience in regards to customer service, professionalism, and knowledge on the part of the salesperson. In this occasion, Broderick Gilmore, provided excellent service and was extremely knowledgeable about each piece we purchased. This definitely helped us to make a more informed decision about our purchase. Thank you for always being so friendly, helpful, and professional!!

The were attentive, helpful and knowledgeable. I would recommend anyone to come here !!! Broderick Gilmore was more than accommodating and patient with me when i had to step away to find out some information i didn't have . Once i was all set up they assured me on when i would be receiving my washer and dryer along with some other helpful tips for when it arrived. I genuinely felt like they cared , it wasn't just another sell. Thank you again Conns !!

Anthony our customer service rep was truly a great salesman. My husband concurs and for him its saying a lot! He doesn't really like the whole sales pitch thing and would rather look until he has a question to ask. Anthony was not pushy and let us look around. We left as we were still deciding and came back to Anthony because he was an awesome person to deal with. We bought our new refrigerator from him and will ask for him every time we go!

Ellen Sheppard!! Wow! She gave us some of those most amazing customer service!! My fiancé and I were in shopping for washer and dryers for our new apartment along with my dad!! She was so professional! Great personality! She was so patient with us - even with all our changes and questions! She made sure we got 4 year coverage for everything!! We will definitely be coming back for any future appliance/furniture purchases! 10 stars x 10 !!

Terrible experience! 5 min after delivery man left I received a code C 4 Called Conns and was told by warehouse that by calling within 24 hours they would replace washer! Waited over a week and when they arrived they said they were here to inspect unit only! No code came on and they said it must be my water pressure and to call a plumber! So dissatisfied and disappointed! Will never shop at Conns.

Israel Velasco was my store associate and he was training another worker. He was patient and helpful with any questions I had as well as making me feel like a valued customer while actively training the new employee. Very happy with the service received today! The appliances (Samsung washer&dryer) I got were discounted which was even better!! Very happy with the entire experience today.

I had a wonderful experience at Conn's HomePlus. They have a good service and a good variety of products to choose from. The salesperson was very friendly and helpful. He answered all my questions and gave me some useful tips. I am very satisfied with my purchase, and I would definitely recommend this store to anyone looking for quality and affordable home appliances and furniture.

Did not realize until I got home that a warranty was added to my purchase without my being asked. This warranty seems to add 700 dollars to what I owe. Be sure you look at the paper work very carefully. Past that the employee was helpful and the computer seems to be ok. They did not have the one I really wanted but they found something similar for me.

Loved my experience, my salesman John was great, very helpful and not pushy at all. I bought a Stove and Microwave and he was amazing, showing me an LG that was a great price, $400 cheaper then the double charge ven I was looking at, that’s a great salesman, great experience!! Low payment and no penalty for early pay off. I highly recommend Conn’s.

Yall need to go here and ask for Gary! He helped my sister and I basically merge our two approvals of financing for everything we needed! He helped us get the appliances and furniture we adored, and he made it work! We saved so much and got free delivery because we bought appliances! We give this Conn's a resounding stamp of approval. 5 Stars!

Update:Arik was extremely nice and knowledgeable. Very professional and helped me get the laptop I wanted. He asked what we needed it for and found the perfect one in our price range. David was extremely helpful and quick to help us find a great purchase! We recommend asking for him!! He will help you find what you want within your budget!

Gary at store #46 on Bandera was AWESOME! I rescheduled my appointment a few times and he was always flexible. He also remained cool, calm and focused while I asked hundreds of questions and during my random tangents!!!! A BIG plus is that he never made me feel pressured. The managers and other sales staff were helpful and patient too!

Great time and great customer service! Broderick “B” Gilmore handled are sale, answered all our questions and explained everything clearly. Best of all there was no hard sales pitch either. Wonderful clean and bright store too. We can’t wait for our new washer and dryer to arrive. Take the two me to visit and I think you’ll be pleased.

Dont buy Dyson vacuum here at conns, you can buy the Cordless Dyson Cyclone and others cheaper on the Dyson website (conns=599.00 / Dyson=527.00) they will not even match the price. What's that say about the other products in store. Just makes you question a bit about what they are price gauging or not. These are the items in question

Amazing customer service at Conn’s! Christopher was patient and spent time to answer all my questions and kept an upbeat attitude. I was impressed with the way the management team worked together to help me get the best deals. I left very happy with my experience and would recommend going to Conn on Bandera and speak with Christopher.

Shawn Shook was so incredibly helpful with fulfilling the needs I wanted when shopping for a new TV & washer/dryer. He was very honest & trustworthy when answering any questions or concerns. He was also able to assist me in the short window of time I had available to be at his store. I would recommend doing business with him again!:)

Kimberly did a fantastic job at reviewing appliances I wanted, answering all my questions and concern and had paperwork ready to make the financial transaction painless. She provided valuable information on preparing for the delivery process. Management provided support and everyone was very friendly and helpful.

Needed a tv and stand so I dropped by. Gary was extremely helpful and definitely exceeded my expectations when it comes to customer service. Very attentive to my needs and and his conversation was an added bonus. I'm so happy I came by Conn's because they really went the extra mile from a customer's standpoint.

Great deal on my two items i purchased. Saved a ton of money. Great salesperson. Thanks again Aaron. Unfortunately my bumper got scratched when loading the item in the hatch of my SUV. The whole transaction was going great up until that time. Now i have a scratch to worry about fixing. Still upset about it.

Anthony was very wonderful today! He called me a few days ago and spoke to me about my needs then when I came in he was ready to show me what I needed. He did not pressure me into extras and he was very good at explaining the process and guiding to the best deal. I really appreciate all of his hard work!

Ricky Ricardo was absolutely amazing and extremely helpful! He went above and beyond to help me get a new laptop and desktop. He had great patience with me when I was deciding and explained everything very clear. I would highly recommend him as a sales person if you’re in the market for anything new!

I received a very warm welcome from Leila. She was very significant and knowledgeable, she was able help me find exactly what I needed and she did an excellent job in setting up all the financial part of the sale. I would highly recommend any one to conn's for any home purchase needs. Thank you. Ida

Our salesmen Carlos Pagan was awesome! We drove in from Kerrville. We arrived 30 minutes before closing and they stayed after hours. We are very happy with our purchases and can't wait for the items to come in! Cody (store manager) was very informative and helpful as well!! Thank you guys so much!!

I really enjoyed the customer service in the Bandera store, specially from Leila. She went above and beyond, she answered all my questions, let me run a test on a smart refrigerator, got me a discount and held my order until I was ready to receive it. I'll definitely come back in the near future.

Shopping for a refrigerator and saved the best for last. Walked and and we we greeted by Airk. He was very professional and informative. Was very well versed on all of the different manufacturers. He took very good care of us and gave us a great deal. Conn's and Airk are highly recommended!

6/10/21 They fixed me right up. Anthony is an amazing worker. Worked with me the whole time. Thanks to the corporate staff. I was able to get my refrigerator. They even got it into my house for me. Thank you to the moving team as well. What a great job. Plus making the wife so happy!!!!!!

Loved that Jared went above and beyond to help me get my IMac, I desperately needed a computer for college work and he and his staff came to the rescue. I will be sharing my positive experience with my friends and family and thank you so much for helping a college student on a budget.

I went in and was instantly greeted. Although the person who called me and got me approved for credit left for vacation, Shane stepped up and helped me out. He answered all the questions i had and I was in and out within maybe an hour or less. Definitely would recommend going there.

We had great service as usual from Layla. She is professional & proficient at her job. This is probably the 4th time we had gone & bought things with her. And we will continue as long as she is there. We have also been happy with the products we have purchased today & the past.

Went in to browse for maybe buying a new couch, and left getting a great deal. Austin Ramoz and his associates were all down to earth and very professional. I never felt pressured to buy, and everyone was very welcoming and concerned with me getting the best deal I can get.

Ian was fantastic and was so patient with me as I went through the store deciding on my purchase with my kids fussing and running around me. He was very knowledgeable about the products so I could be informed about both my TV and my Washer/Dryer selections. Thanks so much!

Gary and the Managers at this location were exceptional. Their customer service were high standard. Gary was our customer representative and he was awesome, patient, pleasant and informative. Keep up the great work guys. Can't wait for our item to be delivered tomorrow.

We had the best experience with the salesman Ricky Ricardo Garza. We appreciated the room and time he provided for us to make a decision. He wasn’t pushy or aggressive! Definitely ask for him if you decide to stop by. It will not be a dull moment! Thanks Ricky Ricardo!

Our sales rep Jared was amazing! He was very knowledgeable of the products and was instrumental in helping us make a decision. He was polite, patient and pleasant. The employees were very friendly and made themselves available without hovering or being pushy.

I came and Israel was polite and very professional! We came and got many appliances and furniture for our brand new house. And he was very patient with my decision making in picking out the appliances that I wanted. I strongly recommend him as a salesperson!

Store Manager Jeff was very very helpful with our decision. Explained to us details on our appliance that we had not even thought of. Leila, the Sales Consultant went over all that Jeff has explained, just to make sure we understood the contract & the plan.

Shaun Igo manager is the best!!!!! He’s very professional, patient & very knowledgeable. Also, I would recommend this place if you’re looking furniture or anything unique/ exotic like. This place got everything you’re looking for or should be interested in.

We had Ricky as our sales associate. Ricky was beyond exceptional with his customer service and gave us an amazing buying experience! He was helpful, patient, informative and an all around great guy! I am now a forever Conns Customer thanks to Ricky!

Manager was rude when I was trying to make a return. When I was told it was too late to return it, he couldn't even listen to my explanation, pushed the mixer back towards me, he just made me feel terrible. Now I know why the store is always empty

Our salesperson (Ricardo) was great. He was a true professional and made us feel welcomed and comfortable throughout the process. He was also very knowledgeable about sound systems and furniture. I'll be back because of our experience with him.

Leyla was amazing. Got me in and out quickly and didn't try to sell me anything except what I asked for. She was patient while I also had to handle a phone call in the middle of the process. I will be going back to this store to see her again!

I am making this review on the behalf of my mother. She’s always had a great experience and has never had issues. Tried doing the process of buying a new washer over the internet she gets a call right away as soon as her application goes in

I purchased a BRAND NEW LG washer and dryer, washer works perfect but from the start the dryer hasn’t worked properly, it only gets hot on heavy duty mode and gives an E90 code we called and had a technician come out (who was very nice and

Exactly what their name states "con". Last July first experience with Joel was good. Within two months we spent over 10k. A few months later we went back to buy more. Got approved for an additional 2k. Tried to get a bunkbed off the floor.

Austin was very friendly and knowledgeable and helpful. The only issues I found was the lack of items not available in inventory after I made my selection to have to find alternative items after I had made my selection to more expensive

Ian Garcia was a great help with getting me the right product I needed. Didn’t feel any pressure when looking for something that fits my needs. Applying was quick and easy. Highly recommend the company and ask for Ian Garcia

Great customer service. Went in looking for something specific our needs were met. The team worked very hard to make sure we were satisfied and got the best deal possible! Will definitely return in the future! Thank you

All the employees were extremely exceptional and friendly! We had the pleasure of working with Johnny and I have nothing but amazing things to say about him. We will definitely be coming back in the near future!

Great experience. I needed a small line of credit for personal reasons and got helped fast and pressure free. My visit as first time customer with credit application and shopping lasted little over 45 minute.

Michael was knowledgeable and very pleasant. There was no pressure sales and the buying experience was actually enjoyable. Kudos to the manager for going above and beyond to expedite our delivery. Thank you.

Gary was very friendly and professional. He was very patient when I was I was trying to make a decision. I really appreciate that. Gary deserves a big raise. We need more Gary's in the world. …

Ricky was awesome very attentive and very patient with us. Went in to get a sofa set for mothers day. And yup it's been delivered on mother's day thank you Ricky! Customer service is great!

Loved the fridge I purchased here, I’ve had it for 2.5 years and no issues so far. They brought it inside my home and installed it for me which was amazing white glove services provided!

Ricardo was amazing and went above and beyond to make sure I had a pleasant experience. I definitely did! Totally recommend coming and talking with him when getting something from Conns.

Steven was so patient and understanding. When he wasn’t sure about some of my questions he made sure to ask the appropriate person that would give him the correct information for me.

I got a awesome deal on a 82 inch TV , Joel was great and got us in and out fairly quickly. I hope that we continue to get excellent service from this location. Thanks again! …

Great customer service. John Landin was exceptional in his sales performance. He wasn't pushy or over barring. We will be back to John for any other needs or even wants.

Aaron was so incredibly helpful and polite. He got us a great deal and was extremely knowledgeable. Very happy we had him helping us from beginning to end.

Leila was Great! She was so helpful, knowledgeable and kind. We enjoyed our shopping experience with laughs and left Happy!! Thank you Leila so much!!!

Jordan was awesome. Kudos to you!!! Customer service was great, affordable prices, financing, and next day delivery. You can’t beat that!!!

Thank you Cecilia (Cece) you made it so easy for me to choose great washer & dryer with all the great upgrades… great customer service!!

Gary Edmund was excellent, didn't pressure us to buy anything and he was straight with us from the start and I bought 3 things.

I have gone to this particular store 3 times and each time found exactly what I wanted within a very short period of time.

Awesome staff really friendly and they will get you what you need, you just gotta name it. Much love to them, stay safe

wish I could give negative star rating. Horrible experience. Joel, misled us and lied about things. I was told hoses,

Outstanding service, outstanding appliances, outstanding prices, outstanding staff! Hands down the BEST!!!!!

The process was quick and easy. Alexandra was very helpful with selecting the right washer & dryer for me.

Great Service by Jared. They might not have the cheaper prices, but the customer service was top notch.

Very helpful and explained everything perfectly. Very knowledgeable about merchandise in store

Jared was awesome. Not pushy at all. Patient with me. Ended up buying 3 couches from him

Loved my new Samsung washer and dryer!