Poor construction/quality backed by a company that does the absolute minimal in customer support. Partial store credit on returned defective products is completely unacceptable especially after having to jump through hoops!!!! Stay away from this company until they decide that customer satisfaction is a cornerstone of their company.

The staff was amazingly friendly during our whole shopping trip, and we were there for a while, a while..and they gift wrapped every single item, which was awesome, ready for the holidays now. They gave us sparkling water, offered us a beer, great experience every time we go in there. Thank you ladies!!

Came in hot and on a mission from SA210 Had pics of what to buy, but upon entrance i lost it. Luckily a nice shop attendant saw my dumbfounded look and saved me. Got what i came for WITH also the help of the cashier. AWESOME STAFF. Wish i could have remembered their names. Happy Mothers Day Consuela!

Can't thank Nina and team enough for going above and beyond in helping me find THE perfect bag. The customer service here is top notch. It's clear that the staff is proud of the store and proud of the merchandise and genuinely cares about helping you finding the bag that will make you happiest.

Omg! Obsessed with these bags. Traveling to Austin for family function and was so excited to go see the bags that I had been stalking on line. Staff was so friendly and understanding. I went back to exchange my bag that I had bought the day before. Love my purchase.

I’ve only owned Consuela bags for three years now. I will absolutely never own another bag. These bags are beautiful and very high quality. When I had something go wrong with one, they replaced it quickly. I just can’t say enough fantastic things about Consuela!!

OMG. Love this place. I typically order online but occasionally make it into the store. The service is high end. The products, don't even get me started. I have almost 20 pcs and love them all. Run don't walk to the store when you have a chance.

Gorgeous, vibrant, colorful, one-of-a-kind unique, and sassy fashion at its best! I adore Consuela more than any brand I’ve ever come across and absolutely love the mission behind the company. These purses, bags, and accessories truly are

Went in today for my first Consuela purse. From the minute I walked into the door, the staff was so friendly and the store was laid out beautifully. I’m so happy I was able to try on the different bags I was looking at online. I found the

Absolutely LOVE this store! Nina and the team at Consuela were absolutely wonderful to work with. They coordinated all the gifts for our Christmas event for Greater Austin Allergy and the had them wrapped and ready to go! I couldn’t help

Came in for a gift and was a particular purse that was hard to find at the time. Called the store in advance to ensure it was in stock, friendly associate put me hold, confirmed it was, and allowed me to put on hold for a few hours so I

I had an issue with a purchase and posted a 1 star review. With that being said customer service reached out to me and I had a spectacular experience with Steely the customer service representative. What started out as an issue I didn’t

This place is amazing. It has a good selection at all ranges of prices. The quality of the product is unsurpassed and you feel special with the style and design of the purses. The salespeople are so helpful and willing to look for your

Matthew and Vanessa were incredible! So sweet, accommodating, professional, knowledgeable, and made my friend and I feel right at home! Talking to them and visiting Consuela’s store was the highlight of my Austin trip! Thank you for an

Drove 60 miles to do an exchange and had the worst customer service experience with Nina, the store manager. Her demeanor and tone was very condescending. She was not helpful nor trying to find solutions for a purse we were wanting. I

Great first time shopping experience at Consuela today! The sales associates made my mom and I feel so welcome and I left with a gorgeous bag and wallet that was so nicely gift wrapped. Will definitely be back!

Beautiful purses, cute little shop with a nice atmosphere. The staff was pleasant and friendly. Parking is hard to find, so be prepared to spend time looking for a place to park and walking if needed.

Cannot speak highly enough of Nina and Kimmy!! Absolute best customer service I've ever had. They truly exude the company's values and made us feel so special. And all the bags are GORGEOUS! …

Such great design! Love the story behind the brand. Prices are high but the quality and customer service at the flagship shop are outstanding. Worth the price if you like the designs.

The workers are so sweet and helpful !! I love every bag in there! They have excellent customer service. If you need to find the perfect gift/bags I definitely recommend …

Beautiful shop! I wanted to buy everything! Purchased my first Consuela tote, La Reina, I know it won't be my last. I love it! Customer assistance was awesome, felt very welcomed.

Jenny is exceptional! I have emailed her a dozen emails and she is quick to reply and effective in getting my issue resolved. Love the handbags and love the people.

Oh. My. Gosh this store is just lovely! It's bright and happy just like Nina and Melonie! Both of these sweet, smiling faces helped me today with my purchase.

I love Consuela! The colors! The prints! I always get compliments on my Consuela bags and have met quite a few ladies who are Consuela fanatics as well.

Awesome purses and items as well as the Ladies who work there.. very kind and hospitable! Thank you, btw it's the New great Location..I liked it.

My friend and I went today and had the best time! Dee Dee is so fun, she helped us pick the perfect bags!

So great! I had been watching on social for months and walking into the actual store did not disappoint.

The staff was nice and helpful in making my choices and offered good information about new arrivals.

Loved the selection & service, picked up what I wanted for my Christmas gift to me!❤️

Super friendly staff and lots of styles/ accessories to choose from.