Very disappointed on my last visit. Walked in to get my FGTS (a type of governamental "tax return") process started. First of all, there wasnt a single soul giving people information or directing people to the right "waiting line". There were several computers and front desk spots... but just 2 people calling people from the waiting room (every once in while somebody would come from the back of the office to do something on computers of from desk ... but none would ask if people on the waiting room needed some assistance or help). So, I walked in and, since nobody gave me instructions of where to go or what to do (and the only 2 people that were working on the front desk were assisting somebody else) I decided to seat down and wait for my turn. Waited for 45min before somebody asked me what I was there for. I informed him and he said: please check on the "desk #1". There wasnt a person working on "desk #1". So I waited for another 10min or so before somebody come from the back of the office to help me. She finally explained what I needed... I told her that I didn't have the copies of the documents with me (my bad!). Only have the originals. She informed me that they only could get the process started with the copies (Fair enough!). I asked if she knew where I could get the copies done (somewhere around the office) and her answer was: we are closed! It's passed 1:00pm and we close at 1:00pm! I mean, I was seating on the waiting room for the last 45min (walked in at 12:15pm). Nobody checked on me till 1:10pm. And when they came check on me was to tell me that they close at 1:00pm? Come on! Luck me that, furtunite, I live in Houston. Imagine if that was somebody that live 7h/10h away...? Hopefully they can get things organized, be more helpful... put themselves on other people's shoes. I will need too go back there next week to try to get my paperwork running (this time with the copies on hand). Hope it works. Have a great weekend, folks!

Fantastic service! Just fantastic! I gave them my Visa Application, a photocopy of my State Issued I.D., and my roundtrip tickets to Sao Paulo for my trip there in July and without hesitation the very nice woman behind the counter working that day at the Consulate on April 25th gave me and another woman who was originally from Sao Paulo but lived in Houston with her husband and 4 children our Tourist Visas within as little as 15 to 20 minutes! The woman from Sao Paulo was getting her husband's Visa and the same woman behind the counter called us both to the counter 15 or 20 minutes after looking at our applications accepting them immediately and gave us both our Visas! She was so nice in fact she told us both to look at our Visas to make sure our Passport numbers were the same saying that if they weren't she could run them through the machine again to correct them. Super super nice woman! I had an absolutely great experience with everyone who worked there at the Consulate. They were so happy the day I got my Visa dancing to Samba music, cracking jokes with each other in Portugese etc. Very fantastic, wonderful and extremely professional people working here. Look forward to coming back here in 10 years if need be or whenever my Passport runs out of Visa pages! haha. Obrigado and keep up the great work! ^^ I am very grateful

Mr. Paulo, Mr. Alvaro, and Mr. Celso. Keep these names in mind! They are a few of the most helpful and willing people my mom and I ever met. Brazil has a bad reputation for providing bad service. However, this trio beats the odds! My mom and I arrived at the Consulate on Tuesday, June 16, at 9 am CST. For reasons beyond my control or the consulate, we were unable to schedule an appointment. Upon arrival at the consulate, not even 5 minutes later, we were greeted by Mr. Alvaro asking how he could assist. Once we presented our questions, he immediately contacted the other two gentlemen to do everything in their power to address and act on the documents we needed. Mr. Paulo and Mr. Alvaro answered a thousand questions with so much patience and a smile (sorry for keeping you during your lunch time). They checked on us often while the documents were being worked on. We are grateful beyond words. Not once did we intend to take advantage of their willingness to prompt assistance, but we were sure gladly surprised and appreciative of the amazing service provided! You guys are AMAZING! Thank you for assisting us every year with a smile on your face and making us feel that we did accomplish our goals since arriving at the Consulate!

6 months Update & Experience follow-up since my 2017 trip. I got to go to even another consulate and deal with a handful of Brazilians consulate employees assisting me with my VISA challenges. I want to stress, if it weren’t for the Houston Brazilian Consulate... I would of missed my trip to Brazil, lost all my money for the trip and would of crushed my mental state and the feeling of being able to accomplish that same travel I use to do walking but this time from the ♿️. I have ideas for the Brazilian consulate & Brazilain Travel Marketing team on how to make things more efficient and inviting to travel to Brazil for folks with and without disabilities if someone reaches out to me after reading this. Original: I’ve been to 3 Brazilian Consulates in my life. By far this location has the best service, friendly staff, responsive via email and most important fast turn arounds. Big thanks to the staff for helping me in a bind as I flew from Seattle to resolve some things. Treat them well they will treat you well, I wonder if the negative reviews on here have ever been to another Brazilian consulate. Thanks for the support!!!

Just visited the CG's office this past Friday and it was a good experience, if you have properly scheduled an appointment and have the appropriate documentation then the process is very smooth. I was there to get a visa and I was there roughly an hour and that was just because they system they used was having problems that day. Other than that I was in and out in a respectable amount of time considering the amount of people in the office. There was even a couple there who showed up without an appointment because they were stranded in Houston, but the woman at the desk helped them anyway. Although I would strongly recommend against showing up without an appointment because unless it's an extreme case like I saw, they are not going to assist you(but in fairness on the website they do tell you not to show up without an appointment so don't be surprised if you get turned away). The building is very clean and nice and there is a cafe downstairs.

Very good experience. They were helpful, polite and fast. I needed to get a new passport, which usually takes up to 6 business days to be ready and I ended up leaving the consulate with my new passport in my hands. The consulate officer was very pleasant. Fabiana even asked if I liked the picture that she took or if I wanted to take another one. She also helped me to transfer my voting card from Brazil to the USA and even though I filled out the form asking to vote in Houston (where the consulate is located) she pointed out that since I live in Dallas, I could actually vote there. She corrected the information herself and helped me to save time and money avoiding a trip to Houston next Brazilian election cycle. I've dealt with embassies/ consulates in New York City and Santiago, Chile and I must say that the Houston team is by far the best one so far. NOTE: I visited the consulate on a Wednesday morning with no holidays coming up.

I needed two different types of services: passport for the whole family and my baby's birth certificate. I scheduled an appointment to come in and for my surprise we were the only ones at this place. Due to Covid-19 they schedule one by one. Odila took care of us helping in every way possible. She new we had to drive from Dallas and even though her regular job duties relate only to one of the things we needed, she did everything, saving us time . She also gave us very good advice on how to proceed once we got in Brazil with our new documents, a bonus that saved us time as well. She was pleasant and efficient.

How awful could you be to never respond to voicemails, or emails? I've been contacting these guys for over 2 weeks, on an urgent need, and they are simply CARELESS! I lived in Brazil for a few years, and this is NOT how Brazilian people act, so why they are so rude is beyond me. I need to find out if I can fly to Houston from Utah to get my visa application done, but don't want to pay for the flights and waste money for my wife and I if I am to get there and be rejected service due to my state address. All I want is a lousy response so I can continue on with planning my honey moon! Seus Diabos!

Organized and expedient. Read the instructions on the website and you are in and out. Treat the attendants how you would like to be treated and they will speed you along. I have heard of many US citizens complain about delays at this office but think it comes down to following the instructions properly and trying to rush folks. It will not happen overnight but usually only takes a few days. My visa's have only taken a few days. My wife who is a brazilian national actually got a temporary passport in 15minutes when she realized her old one expired and she had a flight that night to sao paulo.

They are always very helpful! But what brought me here today, was that I needed help from them recently. I booked a last minute emergency trip to Brasil and found out that my passport was expired. I was lucky to find Odila. She was very quick to answer me, went out of her way to help me out and made sure I had my passport on time for my trip. My family and I were already a bit out of hope but she and her team at this office made it happen. THANK YOU EVERYONE for all you do for us. It is really nice and comforting to know that we have our people here and that you care. Obrigadaoooo!!!!!

The BEST staff ever! They are polite, kind and professional. I had to get my boys passports renewed and also get a power of attorney which needs to be in person. Since we live in Dallas, they were extremely kind accommodating our personal needs making an appointment at the same day to get all done at the same time which I very much appreciated. It has been like that every time we need to come here. No words to express our appreciation for their professionalism and kindness. We definitely need that level of service at every consulate located all over the world.

This place is terrible. The people that work at that office are all stuck up snobbs and they are not friendly what so ever. They talk down to you because they know you need them to get a visa. The lady that help me was very rude and when I asked a question she would shut me down and inturrep when I was talking. Will never go back to this place . I rather deal with a visa agency then to deal with these people. FYI Brazilians are very friendly . I have been to Brazil 2 times but these people that work here are like Nazi's. Beware of the Visa issuing lady!!!

I applied for my Brazil visa the first of March...the lady that received it told me it takes 4-10 business days...Going for my brother’s wedding and I already got my ticket and my visa is not out.The man I spoke with said I come get my passport if I cannot wait and if I don’t get it by my travel date which is 26 of March that means I cannot go.First of all I am not excited going to Brazil if not for the wedding and I have the bride’s outfit.i am so sad and confused.Spent a lot of money on the wedding and it’s still pending

I have had to go to this consulate many times over the years. They have just moved into a new office and I met new people. I had another good experience with this office. I was there to help my sister who lives in another state. Odila was absolutely wonderful. Very helpful, respectful, efficient and sweet. It is obvious she really cares about the people she is serving. She went out of her way to carefully explain and guide me through the process. It is so nice to deal with people who really care about doing a good job. She gets a 10!

The staff of the consulate has been very helpful to me on two different matters, of marriage and CPF. They are very polite, friendly, easy to work with, and both times helped me with quick service. They are very knowledgeable, and it is obvious that they really care about helping the client. The environment of the office is nice, too. I have been incredibly pleased with my experiences there. In particular, Mr. Paulo Salvador has been very helpful, exceeding my expectations. I look forward to more excellent dealings in the future!

I used USPS as instructed on their website. Except that the directions are wrong, because all I needed was a very specific poa. The second step threw me off. I keep getting a message that the address is incorrect, but it’s not, because I did the 1st step using the address. There is no number to call, no one to help out and my power of attorney is somewhere between Houston and Austin. It’s always an issue having to deal with Brazilian institutions. Can somebody give me a tip on how to get my POA back? Thanks

I had an appointment and still had to wait for 3 because there was only 1 window open. One of the staff asked to assist me and I said that was to renew passport, than she pointed the that only window opened and said she can help you... making a long story short turned out that was on another location. We all know that the waiting area is small.. The staff are exceptional EXCEPT MARGARENE, she is the reason for 2 stars, she is rude/arrogante and tried to cover her mistakes by blaming others.

Probably the most excellent public service I had the chance to use ever, US or Brazilian. For several years visiting the consulate for many passport renewals, birth certificates, marriage certificates, they always were able to help me in a cordial and timely manner. Lately I had to do several visits for "Procurações" and "Autentificações" and they go above and beyond to help. They also have a kids play area which is certainly very useful for when you need to bring the children.

I felt like a deer in the headlights when I first arrived. I was asked different times by different team members if I had done my check-in and reassured that I would be called promptly. Mr. Alvaro - team member and the Vice Consul Mr. do Santos went above and beyond to assist me. In addition, I was also able to drop-off my passport documentation all in the same day. I can't wait to go back home, considering that now I am able to do so. Thanks y'all!!!

The people there made the transaction amazingly easy! I was seen immediately and the lady made me feel super excited about my trip! I also saw how willing they were to help people that didn't quite have everything they needed. I drove 3 hours to get my visa and I was expecting to have to wait and run into red tape but I didn't! The only problem I had was finding where to park because the building is being renovated. THANK YOU!!!

Every time we come to this place, we leave saying: “WOW! They’re all amazing!!”. I’ve been using their services since 2017 for passports, marriage and birth certificates and so on. The staff is perfect, they make it so easy and personal. It’s impressive how they’re truly kind and helpful. Odila is a gem. I’ve never seen anyone nicer than her. I’m beyond happy with my experience here, and it’s this remarkable every single time.

I have been in many places in the world and can definitely tell there in no hearts and souls warmer than Brazilians. If you ever visit the Brazilian consulate in Houston, you will know what I mean. Great people, doing great services always with a smile in their faces and the genuine interest of helping you and welcoming you to Brazil. An example of what customer service should be everywhere in the word, it makes me feel proud!

My wife and I had difficult documents to be prepared. The Consulate staff, Mr. Celso, Mr. Alvaro, Mr. Paulo and Mrs. Fabiana were extremely helpful, and we were able to get the documentation much faster than we expected. The Consulate staff also accommodated my mobility needs. The Consulate facility accessibility is very good and my wife, as a teacher, enjoyed seeing the children's recreation area.

This consulate has the best staff ever. They are friendly, polite and efficient. I had the opportunity to be helped by Mr. Álvaro, and I’ll give him 5 stars. I couldn’t have had a better experience. Also Mrs. Odila, that helped me in the past, was also of a great help, and share the same qualities as Mr. Álvaro! Congratulations to Mr. Celso, the vice consul, for this great team. Jussara Veiga

Let me make your life easier (if you’re like me and you’re driving for hoursssss to get there) 1. There’s no signage there, follow the gps and get to the parking garage - it’s a lower level one 2. There are glass doors in the parking garage, go through them 3. Check in, go to the 11th floor You need an appointment to be helped as far as I know. The workers are very nice and helpful :)

I totally agree with the previous review that says there is no heart and souls warmer than Brazilians. Today I arrived 20 minutes before the consulate opened. Pedro saw me and immediately opened the consulate and assisted me. That was extremely nice and thoughtful. The entire staff is always very kind, professional and helpful. Thank you so much Pedro!

Wow, so very thankful to have come and be helped by Alvaro. We have travelled from Tulsa, OK. Exhausted we were welcomed! Not able to sign in electronically. Alvaro not only helped us but walked the second mile to accommodate our needs. Alvaro is definitely a person any professional business would like to have as a representative!

If I could give them more stars, I would. The Brazilian Consulate in Houston is an organized establishment filled with officers who are knowledgeable and courteous. I took my nephew in to get a document and they were very helpful. Our experience couldn't have been more pleasant. Muita obrigada Sr. Alvaro e Sr. Celso!

Beyond this world. Wonderful service provided by these folks. I was attended by Cynthia who was extremely cordial and professional. Just have all your paperwork ready, check on their website, and you won't have any issues. The staff at the building is also top class professionals. I'd rate six stars if I could.

Very confusing.You need to make separate appointment online before you show up,if you missed anything,you have to get another appointment,wheels of bureaucracy turn very slowly especially hard if you are traveling 4 hours to get there.Cannot blame the employees,every appointment have to go through Brazil.

Great Consulate !! Available parking area and the location is easy to find it. Make sure to get everything done online before scheduling an appointment. The staff are very cordial, helpful, efficient and Professional. I left extremely satisfyied with the service. Great experience !!

The building is beautiful, the room is cozy but pretty small. People are courteous and easy going. All that you have to do for a great service is follow the instructions on website before you go. Unfortunately I had to go back because I forgot my Brazilian ID. Is Not their fault.

The website lacks information, they don’t answer their telephone and don’t reply to emails. I sent an e-mail a year ago and never got an answer. Now I need some info and the website does not have. Besides what is written there needs update since BObama is not president anymore.

Great experience! Extremely professional service, organized and the building where is located is easy to arrive and free place to park. I did all I had to do in 30 minutes and I’m completely satisfied with the attention I received as a Brazilian citizen. Congratulations!!!

Light-speed replies to my emails and quality services to Brazilian citizens. Very happy with their services and attention to my messages. Special kudoz to Mr. Francisco Williams and the personnel working in the passport department of the Consulate of Brazil in Houston.

They're extremely helpful, will normally do everything in their power to try and avoid you having to return for a document pick up or something of the sort. Make sure you schedule your appointment online and email them in case of any questions, they reply very quickly.

Had a 10:30 appointment for a business Visa, was in around 10:35. They looked at my paper work, took my USPS money order and passport and had me sit back down. Called me back to the window in about 15 minutes. VISA complete. Thank your for quick professional service.

Fabiana and Godila were super helpful and very attentive to our little family. I can’t express how much they have done for me today. They showed tremendous work ethics and exemplary service. We are grateful for their work and everything they do.

I have gotten 3 passports ( 1 was an emergency passport after losing it during a move). The staff was so professional, efficient and accommodating. Time after time, I have had great service. Thank you Houston Brazilian Consulate.

Really organized and efficient. Just read the website thoroughly and do the online application, bring all papers. Staff is really friendly and are happy to help/ answer any questions, unlike many other consulates I have been to.

Excellent and fast service! I feel really comfortable going to this Consulate and getting everything I need, thanks to a friendly and knowledgeable staff. Thank you for serving us the best way possible, you're above and beyond!

They operate the way things should in Brazil. Very efficient! Entire process of scheduling online to obtain documents is very smooth. Good people working there covering all the bases of Brazilian citizens and American tourists.

Shockingly efficient. Literally had me in and out in 45 min just like they said in my application details. Very attentive and helpful woman working the Visa window. Best foreign consulate service I have ever received.

We needed help with some complicated documents and the staff were so amazingly kind and helpful! It was so comfortable…we are so thankful to all who helped us! My husband even wants to go back just to visit them!

Many people do not believe that one can actually get a Visa to Brazil in a single visit, in less than 30 minutes, no waiting time. The organization is fantastic and people always willing to help. Congratulations!

Mr. Paulo, Mr. Alvaro did an amazing job on helping me and my mom on making the progress easier then we thought it would be, thank you guys so much definitely recommend if you have something to take care of it.

Excellent service ! Staff is knowledgeable , courteous and friendly. They go the extra mile to help everyone . Thank you Mr Alvaro for helping me get the document I needed in in a timely manner. Lidia Grabarz

Alvaro, Paulo and Celso was very professional and amazing. They guided me through out all the steps and made it very easy. Thank you guys for your help and understanding. -Luis Fonseca

Several Grammatical mistakes in the first page of the site. Hard to conceive no one supervised and corrected the person who added the information on the page. Sad and disappointed

Exceptional service. Got my passport easily and fast. The staff was extremely helpful. Quite frankly, possibly the best service I got in my life, from public or private entities.

The staff here were so extremely friendly and accommodating! They had my best interest at heart and took care of me so well. Nothing but good things to say about this consulate!

The service was amazing … The staff were so friendly and very efficient , special Mr.Paulo , Mr.Alvaro and Mr.Celso….They were extremely friendly and their help were wonderful….

I love this place, the Customer service is great. They have a lot of processes to improve the work flow and information is clear about each step. The do their best to help.

Easy if you have your ducks in a row. Follow instructions on their website. Office staff is very helpful. It was quick. Free parking, follow "Visitor Parking" signs.

This consulate has the best staff. I’ve been to other consulate locations around the US, but the Houston consulate is the best. Super helpful. Super friendly.

If you need someone with expertise and also empathy, Odila is your person. We had the best service in hard times. Can't thank her enough for all her help.

Excellent experience. The staff was friendly, efficient, and organized. An extra thanks to José Henrique for his help with getting my son's passport!

Excellent consulate experience, the staff are caring and helpful. Quick service and staff are considerate that we live 2 hours and 30 minutes away.

If I could I would give 10 stars!! Set an appointment online, show up on time and with all documents and everything went great! Excelente service!

Everyone is very helpful, efficient, and professional. Fabiana was the best at getting everything I needed done. She went above and beyond.

This is probably the best Brazilian consulate in the country. Intimate, efficient, organized, and caring. Congratulations to the staff.

Follow the directions of the procedure you need, schedule and get ready. Fast, punctual and courteous. Always nice to visit there.

Top Service! I had a really good experience. Staff is friendly and extremely helpful. Mr Alvaro is the best! Really appreciate it.

Super helpful visa department. They respond via email in timely manner and are very helpful...Brazilian hospitality at its best.

I’ve arrived early and checked in. Mr. Paulo and his colleagues arrived together and already greeting all people at the room.

Excellent customer service! Knowledgable and corteous staff with timely response and effective action. Always very impressed!

The best consulate service that I have ever received by Odila. She is always so helpful and ready to give a fast response!!

They have wonderful costumer service here . They are on time and always willing to help with anything you may need .

One of the best consular experiences. Great and friendly people, fast processing and very informative interactions

I showed up on the WRONG DAY for my Visa appointment and they still got me taken care of quickly and efficiently.

Such a great staff, solicitous and willing to help me the better they could. Im really glad for their help today.

This place has the most caring and nice staff! Everybody is incredibly helpful which made my visit very pleasant

A very pleasant experience. One of the best embassies that I have visited with very helpful and cordial people.

Wow! Incredibly efficient and friendly! I was in and out in 45 minutes total,'and I arrived a full hour early.

They were fast, efficient, friendly, and accommodating. Got passport done on the same day. Great service!

Alvaro Celso Alvarado was extremely helpful and nice. I was pleasantly surprised by how helpful he was.

The new building is really accessible. The new office also have much more stations to receive people.

The best consulate experience, service and very helpful staff. Very effective and efficient process.

fast service, I spent less than 15 minutes to get everything done. courteous staff and very helpful.

Amazing services. Fast and responsible. Alvaro, Paulo and Celso team is wonderful and so caring.

The people are nice and efficient. The experience was pleasant. Great location and office space.

I was issued a Brazilian visa 30 minutes after my scheduled appointment. No complaints here!

Great service!! Went there with an emegency situation and they were able to help me out!!

The two times I needed them, it was super easy and that staff were really helpful.

Great service. Kind and helpful personnel. Fast and easy online services

Mr. Alvaro was very helpful and accommodating to my mother’s needs.

Had an appointment for 11:15 and didn’t call us till hours later

Very helpful and kind people, wish everyone was like this.

Great place! Excellent service and staff …

Super helpful. Incredibly nice people here!