I visited the currys shop in Tottenham Court Road to return a faulty product I ordered online. When I got to the returns desk, I spoke to an assistant and was told I could not return online orders in store. The assistant left and I walked away and checked the online returns form. I went back to the returns desk and there were 4 staff members huddled around an iPad talking. They looked at me and continued talking. Another staff member walked behind the counter, looked at me and continued to ignore me. After a few minutes, the assistant came to talk to me and I showed him that is says I can return products in store if I have a fault with them. He called over his manager, who refused to accept my return. He said they cannot accept returns at their store, and I would need to go to a "bigger" store. I showed him what it says on the website, where it says I can return my item in "any currys store" and he still refused. He would not elaborate on what a "bigger" currys store was, nor was he able to direct me to one. I am appalled by this service. The staff were incredibly disrespectful and did nothing to help me. I usually don't make complaints, but this left such a bad taste in my mouth. They were completely unknowledgeable and unwilling to help.

Honestly a really bad tech store. I went there a few months ago to check out an airfryer and I managed to find it. I tried to find a worker to help me to get the airfryer as there were only on display. After about thirty minutes, I finally found a worker who actually tried to be helpful, who took out the airfryer and gave it to me. I then went to the checkout and I saw staff in the Samsung phone section of the store just gossiping and laughing instead of actually working. Though, I simply ignored it and made my way to the cashier. He immediately tried to sell me a Care Package for my airfryer for about £20 (I think). I simply said no as I did not need it. He then decided to lower the price of it? What? I was confused but soon enough I realised he was being cheeky trying to get some extra cash into his pockets. I obviously denied all offers, bought my airfryer and left. I don't recommend this store unless you plan on getting milked of everything you have for stupid things by irresponsible workers.

Order online for collection Cancelled after 1min approval. Going to the shop, nobody on the floor bother to come and check if help needed. I found one man to ask him from product I told him which one I want. The person didn't have a clue if they have it in the shop but of course is on display.. 1st . He went somewhere for few min came back telling me there is 2 colours but didn't bring the items with him then I told him which one I need then he went somewhere again and for much longer than before and I am like stupid waiting but it got me so angry as I wasted my whole break at work for this. What's the point having a shop if there is no stock for simple little things, stuff with no clue about Customer service!!

Visiting from America, Tldr: ++Service +++Sales ----Pricing --Checkout times Let me start off by saying, service once I was able to get through the line was top notch it's the reason I'm not giving it 2 stars; that being said the prices on most goods that are not on sale is outrageous, the wait time to check out is also abysmal. The pricing even with consideration for the differences in currency is still insane and frankly you should shop around before buying things here. Also this I feel like is sort of a problem with all the shops on this row but their isn't enough staff working the tills for there not to be these super long lines.

On Wednesday I bought a new cartridge for my Brother Printer and handed in the old one for recycling. What I didn't realise was that I had handed in the entire drum (ie the holder) with the cartridge. I realised my mistake on Friday morning and rushed down to Currys pc World where I was served by SUREN. He worked out that it could still be onsite and patiently looked in the bin in the store and then among the items waiting for collection outside. He walked back through the store with no expression on his face. So imagine my joy when he handed it to me! Big thanks to Suren for his generous customer service on a freezing cold day.

Basically an annoying visit. 3 or 4 staff standing around, none who worked for Carphone Warehouse . After 10 minutes got someone who did. After brief discussion making clear I wanted a new contract and not just to purchase a phone the pricing he pulled up for the Pixel 7 deal was £24 a month while the website deal was £21 a month which I showed him on my phone. This puzzled both of us and the staff member had no answer. Maybe the difference was his commission I don't know. As they didn't have it in stock anyway I went home and did the entire thing online and it was delivered the next day. Skip the shop and do it online.

Absolutely no service whatsoever not even at counter. A total joke of a shop. Useless staff that blank you and walk away when you try and get eye contact or approach them. Spent 20 minutes trying to get served. I even went to the front pay desk where no customers were and she couldn’t serve me either because a shop floor person had to serve me first. Lost a large sale as needed 4x 42” tvs for work displays. No wonder the high street is dying if this is the quality of shop offered up. An embarrassment to shops the staff here should hang their heads in shame. Argos will sort you out 5 mins Down the road

Terrible customer service and stock management. I paid for 10 projectors on 8th of November, to be delivered before the 10th. I got an email on the 10th stating they can only confirm 5 products. After taking payment for all 10, they gave me confirmation for 5 projectors. 2 days later I got a notification stating that they have 3 available in stock and the remaining items they do not know. Till this day they haven’t answered my calls or refunded me on the products. I was not able to collect VAT when I left the UK and the sales assistant was anything but helpful. Will never shop here again.

Been waiting in the queue for repairs & support section for 25 mins (and counting). The guy on the desk has been with the current customer the entire time clearly working on an exchange. I dont know how he can have such little initiative and not ask another staff member to come over when I have seen over 5 other employees in this space of time on the shop floor and he is well aware how long I have been waiting. Absolutely disgraceful. I would encourage the store manager to check their cameras for evidence it is 16th July currently 5:22pm and you will see how long I've been waiting.

Terrible experience. went to Curry's because I needed a laptop urgently before a flight and I assumed competence: big mistake. I was assured laptop would be delivered by midday the next day. No receipt sent to me. Took me an age to get through to customer service to track laptop down, made worse as receipt not sent. I will not used Curry's again for business. I run a company and we buy 5-6 laptops per year, and although we have used Curry's for a while but will now buy elsewhere. Could have been so easy if a couple of basic things had been done like sending me a receipt!

The worst customer service I've ever experienced, they cancelled my delivery on the morning it was due but never sent me a email or txt,when I called customer service the could not give me an answer and told me to go back to the store, At the store the manager was rude and told me he couldn't help and to call customer service, After three hours of frustration I finally got a answer to why and when my delivery was cancelled, All the staff in the Tottenham Court Road store were being sarcastic and not willing to help.Never going to order anything fro. Currys again.

I brought a pair of headphones from there 2 years ago with insurance. For whatever reason, I have had to go back a couple of times to replace them and even 2 years on, I get a new pair of headphones or credit towards a more expensive pair. This process is so quick and so easy I am very happy I brought from this store. The staff are okay, some are not very knowledgeable or too warm (excluding the Google Store whose employees are of very high standard!). But their service is great, aftercare for me has been refreshing and I go to this store for my digital needs

Store is good in general but feel really sorry for the upstairs workers. It’s extremely hot inside and I couldn’t be inside for long with my new born child because it’s dangerous. I asked someone why they don’t have AC and they because it’s not switched on. I think this is a real concern, not only for the poor staff members, but for the customers also. The heat upstairs is not safe for anyone’s well-being. Downstairs is okay due to the doors - but upstairs is ridiculous. I really hope someone can fix the AC or switch it on - not safe at all

Very transactional. No customer service whatsoever. You have too many staff in there. Maybe hire less but train them more. Also... I wanted to finance my purchase interest free cause you guys offer it and... Why not. The member of staff asked me:" if it doesn't go through, will you buy it anyway" , (stupidly) I said yes... And then surprise surprise, I was declined after only a few random questions... Really suspicious if you ask me. I bought the switch (totk edition) anyways, but I can promise you it will be my last purchase with Curry's.

Decided to buy a computer screen. Checked stock online. Came in to the shop to be tossed around from one consultant to another. That was probably fair - there was just one person who deals with computer screen. After waiting for 20 minutes, consultant checked the stock on the computer, which clearly said that two screens, which I was looking for, were available. Asked me to wait and disappeared for another 20 minutes. Returned just to tell me to order them online. Ended up going to Argos, to buy exactly the same screens. Waste of time.

This rating of 3 does not do justice for the service. The staff were really trying to be helpful. The 3 rating is for poor choice and for the 1st 3 machines I chose were not in stock even after machine 2 and 3 being told there were in stock. Finally settled on the 4th and got it. It would have been nice if I was offered some sort of discount or addition as a true apology but instead I just paid all upfront and left. I am looking for another but will look at going direct to vendor next.

Thank god looking at other reviews I'm not the only one. Literally every worker here is extremely arrogant and ignorant and doesn't bother to help even when they can tell you really need it. They are completely unattentive. Went here today to literally buy an SD card and nobody helped and when I was served, they are so rude and disrespectful and lack basic manners. No respect whatsoever from your workers. Manager is useless and doesn't bother to take anybody's complaint's seriously.

***Important message to head office.*** They have bad service, I even called and they were unimportant. I have been standing in this area for half an hour, but there is no news from anyone. They really have a very, very weak manager who does not know where he is. I'm really sorry that the company doesn't pay attention to this and they start working at 10:00 am. and it seems like they don't pay attention to the customer. And after half an hour I stopped to buy anything.

Do yourself a favor and DO NOT buy from Curry’s EVER. Rubbish service. Complete disregard with the customer. Bought a fridge from them 2 weeks ago and after 5 appointments I still don’t have it installed in my kitchen. They simply DO NOT care at all about the costumer. Not worth to save a couple of pounds with them and miss appointments, miss work, miss your weekend waiting for them to come and it’s always a different excuse.

What a disaster! They messed up my gift voucher of £1350 and now I have to wait until it will be reverted back to the card, which could take 24-48 hours (?) then product delivered to the shop because no iPhones in the shop?? Staff should be trained to be accurate in checking during checkout and what to do if error takes place - not exit the transaction and risk losing the balance in the card. Such a complete waste of time!

Avoid at all costs!! I bought some headphones. Little did I know they'd constantly try to upsell me various things, and extend the conversation to slow down my purchase. They were polite but it's very pushy. They also ask for all your details for a simple purchase, and I now receive constant email spam. Furthermore, unsubscribe doesn't work!! Avoid at all costs - buy your items elsewhere, anywhere.

Want to pick up a pixel but didn't know which size to choose. However, all of their phones are strapped down into thick metal Frames. It is impossible to get the feeling of the phones like this! I asked the stuff it was the most rude and this interested person I've ever met in a store. Will surely not support this shop or company in any way and I still have no idea which pixel live with pickup

What a poorly ran shop, the management should be ashamed of the displays and lack of electronic items in show either missing or broken. Offer/sale prices either out of date or missing, much nicer better equipped stores elsewhere, no atmosphere or a feeling of wanting to buy, what a shame, wheres the mystery shoppers to bring to store to account and the management. Use to be so much better.

I expect meeting satan himself would be more proficient/ accommodating than shopping in store with the competent incompetent excuse the stand by for there store and flagship store. if they gave a cat a button that just said one word and only left the cat to be the only employee present at the time I was shopping I would consider another star but I'm not going to lie it's disgusting.

Visited the store to update my Hob and oven....was looked after by a very professional Currys associate SANJAY.... I was there exploring and googling and he was constantly there helping me and clarifying all my ambiguities and answered all my questions till I was satisfied.Had an amazing experience all because of him since I had little knowledge of what I had to buy( sizing etc)

Some members of staff very helpful when asked. Some of the staff avoided customers or tried to look busy and despite having a lot of staff there is only one person on each counter. I asked a member of staff who was doing nothing if I could make a return and they just asked me to wait at the counter where there was only one person and already a long queue.

The waiting time is very slow here. It seems like a lot of people milling around and no one actually there to help you at the repairs desk apart from one guy (although he is nice). Also weirdly dirty. There was brown stuff splattered all over one of the laptops. Curry's also takes a very long time repairing things.

i found tarik very helpful , was looking for a new pair of earphones and they didn’t have in stock but was able to reserve one for me and get it all paid in the warren street store so i could pick up at the store with the earphones available, seemed super chill and nice and made it a nice time. thank you

Terrible experience. Not the first time I go to this store and is always very stressful to find someone to unlock the shelves so that I can actually buy the products. Extremely unorganised. Argos is definitely better they always offer a great costumer service in store and they are extremely efficient.

Fake Customer service, scamster company definitely stay away from big purchases of above GBP 100. I paid GBP 1000 for TV with 5 year warranty - they have made me go in circles and make 50 phone calls just to place a complaint and the tech support team in UK needs to be fired and removed from the jobs

One of the most poorly run stores I have visited. Very difficult to get the attention of any of the floor staff to get assistance. Have yet to have a single visit there without experiencing major problems. Not to mention store is very hot and constantly blaring obnoxious music at a very high volume

Very welcoming and helpful! Went in to query about a chromebook for my son and the staff member Bilal explained all I needed to know and was extremely polite and knowledgeable. I was given all the relevant information to decide which to purchase. Would recommend this store after my experience

Abysmal customer service. I wanted to get new headphones and was ready to pay for them but the 2 staff members there were absolutely useless and would leave to resume their chatting as soon as they'd have the chance. I had to go twice to get someone back. I'll go spend my money at Argos.

Extremely Bad !!! Very very dirty !! All the components , all the mices , all the keyboards they have not been clean. I can also see the employees are very depressed, probably with low salary, i have never ever seen such a bad technology store and i come from a third world country !!!

It hosts a thorough amount of mobile products (seemingly excluding usb UK plug adapters), but this store might be missing more current technology including security cameras for home and (DJI) drones. Such items can be found at their branch at the Westfield shopping centre.

Needed help getting a new phone after 6 years of having my old one. Sam and Mujj helped me and they were the definition of what great customer service is. Collecting my new phone tomorrow since it was not in stock. I hope management team recognise their efforts …

Staff aimlessly wondering about but no one seems to be at customer service actually doing anything productive. Complete waste of staff and customers time. Compared to the attentiveness of John Lewis, no wonder Curry’s suffers - it’s a thoroughly depressing experience.

Decent enough staff it took me only twice to find the right spot to buy a spare laptop charger. Would recommend this place for sure the staff at the help desk even checked the charger worked before I bought it... They also have a decent range of Google products

I was looking for a mouse and keyboard. I asked three different employees but everyone was busy or they sent me to a different department of the store! I found a 4th employee who helped me in the end! I waited for 30 min just to buy a keyboard…. :(

Visited today the tech & repair side of the store. Was seen by James who went above and beyond for me to book in my mac book for repair. Very polite, accommodating member of staff who obviously knows his stuff. Thanks James for your support today.

Visited many times now. Very high tech shop. Keen Staff not to pushy on sales, thats nice, recommended. They let you take your time. Anything new tech you will probably find it in here, just ask the staff. Visit to test it fly on the wall

I ordered a Lenovo laptop online in the black Friday sale. It was listed as £499. The order went through. However, they cancelled the order the next day and when I phoned up they told me it was out of stock. I went on the website and it

Hi there .I been shop yesterday around at 18:00 o'clock.i brought chrombook for my niece .Asian boy help me a lots .very professional and helpful. I was surprised because I been another branch but this branch everyone are helpful. Thanks

I don't know what it is about this place and why I even go in after previous experiences. But I'm left standing around for assistance to purchase something even staff asking if any assistances would be needed is a myth hearing in this

Today's visit was not pleasant.I was looking after a good gaming laptop. I have asked one of the staff for password to check on of the laptop I like . They have said that someone is gonna come and help me .I was sitting there 5

Mr Sanjay's team was amazingly supportive and customer-friendly. Moreover, we could purchase our laptop without any ambiguity with their seamless service. Thanks for the beautiful experience at the Currys, Warren Street, London

Forget Amazon. These guys price match and you get your item immediately. Having a physical shop is so important when buying electronics and the location of this shop is perfect being right outside Warren Street tube station.

I visited this store at Oxford street to get a new PC. They had a wide range of the popular products and some others I didn't know about. The attendants were quite helpful and I finally purchased what was right for me.

Some staff were really helpful, but others were a bit blunt and didn't seem to know how to answer my questions, which was definitely off-putting but overall a decent experience once I found the right people to help me.

No service at this one. Nobody helped me. I walk out the store yesterday. We wanted to buy a nice big tv but noone wanted to help. Not first time this has happened. Thought currys were a good company, but not

Nice place that I can choose different kinds of electronic products, including TV, kitchen appliances and floor clean, etc. But not satisfied with the display of the phones and watches. They have got very

Ordered a monitor Got email that it was ready for collection on a Monday. Went to this store on Wednesday and it wasn't there. Was told to come back by a very unhelpful and disinterested member of staff.

Great place to shop with similar prices as online and good deals. Sometimes has people from places like Microsoft or Google which have a lot of information about their products if you have any questions.

Picked up a new phone. Pleasant staff, dealt with trade-in smoothly - included a decent extra boost too. Store itself is pretty large. Especially given the central location. And seems to be well stocked.

Danny the manager at Tottenham court street is extremely rude the finance system was down he was unhelpful rude and he should not be a manager if this is how he deals with customers mario was helpful

Went in to get some headphones and Lucky was amazing helping me pick out pairs that suited what I was looking for and most importantly within my budget. Give this man a raise! Impeccable service

Almost assaulted by elderly employee which was restrained by 4 members of Staff while attempting to come after me Abusive disrespectful,didn't expect me to tell him off about is bullying and

Best customer experience I've had since the last time I was in this store - which was Monday the 4th of September 2023... thanks Gregg, Alex, and Anthony - you guys are assets to the Company.

There is a certain level of unfounded arrogance compounded by complete ignorance of the products on display. Truly an experience I would rather not repeat. Train you lr front staff Currys.

Today I bought a monitor because Lucky was there to help me. He answered to all my questions and was patient! Thank you Lucky for all your support! People like you must be appreciated!

Helpful staff at this store, I used a guest account and used the wrong email address, so never actually got a receipt but they were very helpful at pick up and sorted it for me!!

Very good location close to ends of North circular road. Easy to access, enough parking makes convenient to visit. Many different brand has Verity of options.

I never saw one sales person on the floor to help me with mobile phones , was there at least 20 mins looking, but no one around to help... so I walked out

Had an excellent experience today getting served by Sanjay! He was polite and friendly, and very fast at helping me buy a new phone. Big up Sanjay.

Terrible customer service. Staff wandering around ignoring customers. Won't be returning unfortunately. Used to be a great store. Now not so much.

Very nice customer service, Sanjay was very friendly and helpful, we will definitely come back as soon as we need to buy new domestic appliances!

Great customer service, one of the few stores which still has laptops, keyboards and monitors on display so you can use before buying

Good when your product works but don't expect any service if you have an issue with your purchase. Use the online service instead.

Cool, modern layout of tech stuff like laptops, phones, TVs etc. Currently has a lot of interest free or pay over a time offers.

Went to buy a router but unfortunately had just 2 choice of router. With such a big store, and choice of 2 routers is a shame.

Im always looking for kind checkout people. I know that work is hard. I am just grateful I could get a cable for my pc.

Great stock and nice location. 4 instead of 5 because the prices here are much higher than other stores in the area

Staff member Lucky had amazing customer service and was very helpful and smiley deserves recognition …

They really need more staff or trained their staff to work in other departments. Waiting time is too long

I bought a gaming monitor from there. The workers are so friendly and suggest me a gaming monitor to buy.

Extremely helpful as long as you know what you want and you mention Moneeb who is the Manager.

Just ignored by all staff, so don't bother if you are white don't think they want our business

was totally a waste of time to visit this store. it would literally be faster to order online

The computer repair team was great the man over at gas cooker just could not be bothered

A fair range of computer and tech in the heart of town. Staff on stanby to give advice.

Wide selection of home electronics from household ones to multimedia-entertaining

Terrible service. Walked out and ordered from Amazon. Does not deserve my money

Well stocked with friendly, yet professional staff members happy to assist.

easy to get with pubic transportation and had selections of brand range

Very friendly staff and good service, helped me pick out a new laptop.

Bigger than most electronic shops here in London. Helpful staff.

It's a very nice place to see more things around of shopping

Great place for electronics gadgets & household items!

Good knowledgeable staff. Reasonable prices.

Loved my Pixel 7 I bought there!! …