Thank you Steve and Chelsea for your excellent service throughout our journey to have our new floors installed. Even when there were some differences you managed to negotiate the fairest compromise . We are very happy with the results and are enjoying our new vinyl floors and carpet.

We had a 5 star experience from when we walked into the shop to having the floor installed. Great deals and prices with great time frame to get the job done . Everyone was friendly and helpful and provided good advice. We would recommend these guys without doubt.

Went to the Pakenham store and was served by Shafi. He was extremely helpful, to the extent to getting my 3rd rug from Queensland for me. His communication was excellent and they even offered free delivery to Warragul should I need it. Very satisfied customer.

BothTrevor and I are extremely happy with the service we received. Both by Loclan and his manager. They were both extremely knowledgeable of the carpets and more than happy to let us take our time in choosing. Both are a real credit to the company.

I was quite disappointed by my experience with this store. I got some carpet installed and never received any trim. When I spoke with the 'Manager' at Decorug, I was assured that I could get extra to do different bits around the house. The

Amazing service from start to finish with the team at DecoRug Pakenham. Chelsea, Simon and Steve all provided friendly and professional service in recommending the appropriate carpets for my home. They organised everything from pricing to

From the very first time we visited Decorug Pakenham, the staff were genuine, friendly and very knowledgeable and not pushy. The process from quoting to laying both floorboards and carpet in our new home was easy, communication was great

Fantastic customer service from Kirsty today. She gave us time to browse and helped us when we were ready. She was very knowledgeable, friendly and even had a laugh with us. It was great to be able to try a few rugs at home before making

We had such a good experience with the team at DecoRug Pakenham. Especially Chelsea, who was there through the whole process and even followed up after it was done. We had carpet installed into three rooms and it was a very simple and

The staff at DecoRug in Pakenham are impeccable! They’ve helped me on two different projects over the years. Both times, Steve and Chelsea have gone above and beyond to provide the best possible service with a high quality product and

Service in store and quoting for floors was great! Problems started when first floor installers arrived (company supplied). They did nothing but complain about the job the quality of boards and how far from home they were, they were

Chelsea my new rug plug going above and beyond, meeting all the tight time requirements I needed to move into my new place. Already recommending friends to go here without a worry knowing they are in good hands !

Had a great experience with DecoRug Pakenham. Steve went to great lengths to source a second rug to match one we had selected. He kept us informed thru the whole process. Steve was fantastic to deal with.

Steve, from Pakenham is an absolute gentleman and k own his stuff. We purchased to large rugs and couldn't be happier!!!! Delivered and helped to even pit in place. Great friendly and professional

Brought 2 rugs today and took them home they are magnificent and are so elegant I recommend everyone have a look at their range of rugs before going anywhere else will save you lots of time!

Great staff and range. Brought 2 rugs out to try in our house to check size and colour. Amazing service. Happy to recommend.

Excellent Service. Team members more than happy to take time with you whilst you look through the hundreds of rugs on show.

Absolutely amazing service here, The staff are polite and not pushy at all. The Store is bright, with beautiful displays!

We had a great experience with this DecoRug, we received sensible advise and a+ service, I highly recommend this store.

I just had floating floorboards put down in my house and the workers did such a great job very happy …

Chelsea was a great help and very friendly, would highly recommend ! =)

Booked quote appointment but failed to turn up, not good business!!

Fabulous helpful friendly stuff cannot help you enough

Great selection of rugs and varing prices.

Nice and clean

Great choice

Good variety

Very good