We hired FSR Services right after the hail storms of 2016 to replace our roof and gutters after the insurance company determined they needed to be replaced. Nick Loar was the salesman who signed the the contract with us on May 23, 2016. FSR completed the job in a few days but after a month during a rain storm, I noticed a significant water leak in my garage. I called their main San Antonio office who then told me I need to contact my salesman, Nick Loar. I called Mr. Loar at least ten times and left numerous voice messages without a call back. I called and explained the situation to their SA office then they gave me excuses like Nick Loar is on vacation or busy with other projects or straight up lied and said he'll return your call, etc. Finally, they got David Baldwin from their Houston office to call me back. The conversation with Mr. Baldwin was pleasant and he sensed my urgency at that time so he said a Houston crew would be in the San Antonio area and could stop by and remedy the problems. That was great! The next day, Juan from their Houston crew showed up and took care of the leak above the garage but said he couldn't do anything about the improper pitch and drainage problem so he'll have to report back to David Baldwin and see what could be done. I waited three days for Mr. Baldwin to call me but the call never came. I called and left a few voice messages but no call back again. My gutter is still draining incorrectly after almost six months and I left a voice mail on Nick Loar's line on March 30, 2018 and I have not heard anything back. I called David Baldwin and his voice mail box is full so I could not leave any messages. TO CONSUMERS: DO NOT! DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE QUICK TO TAKE YOUR MONEY BUT ONCE THEY GET THE MONEY AFTER WORK IS DONE, IT IS IMPOSSIBLE TO GET THEM TO COME BACK TO DO WARRANTY WORK. CAVEAT EMPTOR!

AMAZING COMPANY! (THANK YOU!) Honestly, I wish there were more companies like this one in our area...after the horrible line up of other companies we requested estimates from and dealt with all of the over priced quotes and unprofessional estimators running their businesses out of their trucks...this company was really a breath of fresh air. (what a mess...call these guys first!) We have recommended this top of the line company to tons of friends and family members! They installed our new roof and re-sided our home with hardie plank siding about a year ago...not only were they affordable, they went above and beyond our expectations of a local roofing company. Amazing customer service, GRADE 'A' workmanship, quick clean up, and so professional we almost forgot they were a local small business. If you are looking for a company who takes care of you and your home...call these guys. Thanks again Steve - your company is amazing! - The Gutierrez Family!

FSR replaced my roof, repaired some of the fascia boards, and replaced drywall in my garage from a leak. I highly recommend them. Very professional. I received fast and honest responses to all of my questions. My estimate laid out exactly how much I would owe. I was given options - traditional shingles that my insurance covered vs upgraded looks (I took the upgrade because it was a great deal). And they communicated with my insurance so I wouldn’t have to worry about it. Before I chose FSR, I was dealing with a different roofer that made me second guess getting my roof done. They kept asking me for the down payment but I couldn’t talk to the sales team about my fascia boards that I wanted replaced. They wanted to do the bare minimum of what my insurance would cover even though I was the customer—not my insurance! It was such a relief to find a company would wanted to earn my business. Thanks FSR Services!

After an overnight rainstorm, I woke to find a leak in my ceiling. I called FSR Services first thing and a representative was at my home by noon. He agreed my entire roof did not need to be replace but a section did need some shingle replacement and additional underlay. He was able to caulk the problem area as we were expecting further rain, and set a date of 3 business days for a crew to return for the permanent repair. The price was fair, the work done as stated within the time frame quoted, and I couldn't be happier with the results. When it comes time to replace the entire roof, I will definitely be calling FSR.

Update: FSR Services commercial roofing department has been incredibly helpful with their roof maintenance program. Thank you again! Needing our roof replaced was causing us some major anxiety/stress...just reading all of the info online could stress anyone out! (especially me!) Anyways, i should have just called FSR from the beginning...they took care of everything and really helped relieve the stress I was having. Thanks again, the roof looks perfect, I just wanted to stop by and let everyone know how amazing these guys really are! Message me on google plus if you would like to see the work they did for us!

Awesome! Awesome! Awesome! I've used FSR Roofing on 2 of my houses. From the sales people, to the roof workers and to the supervisors that showed up and made sure I was satisfied with the work that his crew was doing. They made sure they took care of my property, covered my bushes and cleaned up everything in the yard! They were very nice and eager to please me and that is rare in a business in these times. I could only give them 5 stars because the scale doesn't go to 10. I will most definitely be using them for all my roofing needs.

FSR came to my house the day after a hail storm and walked me through the whole reroofing and insurance process. FSR was available everytime I called their phone with any question that I had. Before I chose FSR as my roofer, I gathered estimeates from 5 other companies. FSR was the most affordable and by far they seemed to be the most professional. FSR reroofed my whole house and shed in one day! I am very pleased with FSR and my new roof!

They did not show up for my appointment today. I called today about 30min before the appointment to confirm. A dispatcher told me they would contact me back, I am assuming that's not going to happen. Unfortunately I left work early to be here for a company that didn't care to call to say there were not coming or even show up. I do not recommend you use these FSR, they do not seem to need the business or even care enough about service.

Their team was very prompt and very personable. They took the time to explain what needed to be done to repair our roof, and Gerald one of their employees was extremely helpful, informative and what they said they would do they did. I recommend this company to everyone in our neighborhood for both residential and commercial. Great staff, great customer service.

Incredible service. They were prompt, professional, and far exceeded my expectations! Gerald and Steve were such a pleasure to deal with. Not only did they perfectly match the color of old roof shingles, they installed the new roof in one day. This was my first time replacing a roof and the experience was exceptional.

I have dealt with many roofers in the last 40 years & Steve Seibert with FSR has been amazing. They absolutely did more than agreed upon, and started and finished very timely. I would highly recommend them to anyone over any other roofer that I have dealt with. Great Great JOB Thank you Steve! Chayn Mousa

The owner of this business is a proud Christian and runs his business with honesty and integrity. One of the most effective communicators I have met. Whether it is commercial or residential roofing, siding, or other building improvements, you can guarantee professional service and quality work.

Started with a new home insurance company. They gave us a short window of repairs that needed to be made. Gerald looked at the list and got everything done on it and gave all the proofs of repairs they asked for as well. Very affordable and very efficient. Highly recommend them!

Wonderful experience overall. Great customer service, very prompt and awesome communication. They were able to get someone out to my house quickly. It is rare to find a honest company these days but FSR succeeded. Highly recommend this company for any roofing services!

Great Customer Service, very prompt and Great communications. FSR is a top quality company. From the time I contacted them to up until the work was completed I always was informed of the progress. Thank you for your honesty and taking care of my roof issues.

I called FSR services about a new roof install and they had a sales rep out immediately..... his sales guy Gerald was extremely professional and very knowledgeable about what was needed and gave us a VERY affordable price GREAT WORK and COMPANY !!!!! …

Great experience! The process was very simple with the help of Gerald and Maddy. Everything went smooth from dealing with the insurance company to the project completion. The crew showed up on time, work was completed in 1 day and the roof looks great!

FSR is a family owned company with family values. They were very informative during the job and the progress. It's hard to find a company with great customer service like they have. I wouldn't trust anyone else with my roof! The work done was amazing!

Over the years we have used FSR, as has other members of our family, and we have all been VERY pleased, thus our repeat business. They’ve always done exactly what they promised, when they promised and we’re all loyal, happy customers!!

I've recommended FSR to several friends. After getting the runaround and no-shows from other companies, FSR showed up on time, gave me my options, did the job well, and for a reasonable price. I just wish I had called them first!

My Sales Rep Gerald was excellent. They said they would be here on Thursday at 7:00AM and they were on time with workers and material. I appreciate the Mr. Gerald Casey and his team @ FSR.

They’ve always done an awesome job, I’ve now had two roofs replaced by them on my two homes and new siding and windows. Excellent customer service and very fair pricing

We had a roof leak from old vents. Anthony came out and gave me a great quote to replace and repair. They fixed it the very next day. Professional and reasonable.

Team were great to work with. Customer satisfaction primary focus. Very please with finished produce. Big thanks to Nik. Always available to answer my questions

Steve runs a great company! His team has helped my in-laws in Lake Charles, LA in a professional and courteous way. Top quality work by top quality people!

Great work at an affordable rate! Nick was very professional and informative throughout the entire process. I would definitely use FSR again.

Great company! Very thorough, professional and friendly group of people. Will definitely use them for my future roofing needs.

Very professional and detail making sure all the possible cause of problems were addressed and eliminated

Love FSR Services they are very prompt and professional highly recommend them for all your roofing needs

Awesome customer service! They worked it out with my insurance and I didn't have to worry about a thing.

The best by far !!! Nick is awesome thank goodness I went with them ! They did an amazing job!

Excellent service and very professional. Would recommend to anybody needing roofing work.

Hands down the best roofing company around. Great Service. Friendly team. Quality work.

Professional, thorough, timely. Thank you so much! Beautiful workmanship

Great job, fast and nothing left behind in yard

Very professional company-did an awesome job

Great people and awesome service...

AWESOME COMPANY!

Love my new roof

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