I always go to this place( tires, air, battery) . They always nice and do good job. I had a check engine light on. Sevan recommend code check for free and diagnostic $104. They found the problem ( leak fumes/ hose crack). Repaired the hose fast,professionally and clean. ( Sevan and his co worker). I am happy. Thanks guys.

Do Not Buy LIFETIME ANYTHING From Here!! They will use excuses to UPSELL you if you try to get an alignment just 18 months after you PAY $$ for LIFETIME alignment. The manager seems okay with not honoring THEIR agreements. Dont trust them if you have to come back to them, they only care about $$.

Pretty nice and professional they got my oil change quick! But I recommend if you have wheel locks when getting your tires changed bring the tool key!! They don't have it and had me drive 40 minutes back home to get it after telling me I needed a tire change I didn't plan for.

I took my car to do an oil change for first time .i was very impressed workers very friendly and professional also the place very clean and organized. It didn’t feel like I was in a mechanic shop.thanks Firestone and staff I will definitely be back.

Today, I went to this branch and there was a impolite guy stading inside. I asked a question about my vehicle inspection. From the begining he was so rude and angry. I aksed a question twice he gets angry and didnt even look at me. I am not

Customers be aware! We put our car for a simple service, when we got back to pickup the car, it was parked on the street and thr windshield was all cracked. Manager said go ahead and fix it I'll pay for it, when I got back with the estimate

I went to this location today as I had been there in the past and had gotten great service! I was yelled at by an employee named Toni because I wanted to change the channel while I waited for my car. He then aggressively came and turned the

Only reason I’m giving this four out of five stars is because I lost an entire day waiting for my vehicle to simply be quoted for a price that I understand on a busy weekend could’ve probably taken maybe 1 ,2 or even three hours but it took

I came here after having the worst experience with another Firestone to give this company one more chance and I’m so glad I did. I dealt with both Jose and Sevan were were both courteous, professional and got me in and out the shop quickly.

The manager told me the price for new tires would be $950 out the door, then $50 off because of a coupon i had. Offered me $100 off if i applied for the store card, i declined and he said that it would be a soft inquiry, only 1-2 points and

Horrible experience. I spoke with Tony on the phone and he told me he would honor and match the price that I had found for Valvoline, so I made an appointment. After arriving there and checking in he doesn't remember our conversation on the

Yesterday Firestone website said their Encino location opens at 7:00am and allowed reservations to be scheduled as early as 7:00am for a vehicle they clearly list on their website (year/make/model/trim), and so I made my reservation for an

So disappointed in this shop. San fernando is a way better shop. I went in and ESTEBAN made me feel uncomfortable as a woman and tried to make me pay way more than I was told because of their mistake. I called back to complain to Tony and

People before you do business here you need to read the reviews they make a difference. A difference in customer service a difference in the quality and skill of the labor, a difference in the way the people handle your time restraint and

Worst experience ever. Guys sprayed my car with some sanitizer that left grease all over dashboard and doors. Picked up call all vibrating and shaking. They said need new tire. Tires I have 4mm and have some life left. Car was fine before

Have been a few times to get my oil changed. The customer service is always nice and they get my oil changed with in and hour to an hour and half. But that is on a weekday. They are busier on the weekends. But would recommend this location

A rude, insolent, entitled little Gen-Z snowflake named Eric - who only had to examine my tires and recommend whether to rotate and/or replace with new ones - took less than five minutes to get me to throw my hands up in the air and walk

Worst Firestone service around the valley! I called to make an appointment for tire rotation I asked the guy I spoke with if I can wait and for how long. I was told yes and it'll be 45 mins. When I came I was told to leave my car and it

I went in for Uber inspection. It's a 20 min thing but they made me leave the car for a whole day then call me to tell me that my tires "expired" and could not be approved. Regardless of their condition and tread left, they are 5 years

Beyond terrible. I made an appointment on Tuesday for Saturday at 11. Got there and guy said you need to leave it because it’ll be after 2 before we get to you. Why is that I made an appointment for 11? GE said and appointment doesn’t

Worst service I ever had . My appointment was scheduled for 10am . Service Advisor Tony told me in very arrogate way someone going to check my car at 12:30 pm ( what is the reason for appointment!)and he going to call me explain what

I guess they are closed? Made an appointment online yesterday. Picked out my tires and a time…. Showed up at 3pm on a Thursday…. Doors shut no one answered the phone. Called another location nearby and they have no idea why they are

I arrived at 5:50pm with a flat tire. I pulled up to the bay an a short kid wearing uniform stepped out the bay and asked if he could help. I told him I had a flat tire. He told me, without looking at the tire that I would have to

For a new year 2023 this kids are in the wrong place to work for. They have no customer service and no help at all. They could of put a spare tire on the dented rim and helped out but they said they couldn't do anything until

Brought my model 3 in and they refused to put the tire on because it didn't have the interior "foam" a Tesla tire is "supposed to have". Their overall knowledge on cars is a 1/10. Deserves half a star but Google doesn't allow

I ordered tires from Tire Rack and had them delivered to this Firestone because they were the closest "preferred installer" to my home. I went to drop off my car in the morning and was met by a service advisor named Daniel.

Employees: Get off your phone, put up your mask, and please learn your product so you can at least feign knowledge about what your customer already using them might need help with, and point them in the right direction.

Came in on a Saturday when nobody was taking appointments for an oil change for my Jeep. Called multiple places and thank god Sevan was able to squeeze me in for 3pm on a busy Saturday. You guys rock!! Thank you

Skip steps in a basic oil change service had to reset the light myself if they are to skip steps and proper procedure for an oil change and makes you wonder what else would they skip on a major repairs

I’m giving 5 stars to Joe who helpes me out this past Saturday, August 26, 2023. Helped me clean my off my oil-splattered engine. He was very helpful and thorough!!!!! Thanks Joe! You helped me so much

Firestone was helpful and responsive. They did take a while to do a quick oil change despite my having an appointment. But I understand businesses like this are often very busy and understaffed.

I came in early this week for a oil and maintenance and honestly wish I hadn't. Customer service was terrible and I question their ability to properly work on my Mercedes. I would not recommend.

Showed up morning after thanksgiving with a flat - they were very busy and made the effort to fit our car in so we won’t be stuck- super nice, super professional and great work! Deff recxomend!

In my experience you can never be confident when or if they will be working on your car. Making appointments, getting time estimates, manager promises to complete the

Had the alignment at another Firestone store doe and afterwards still had a rough ride. Contacted the Encino Firestone and arranged another try at an alignment.

Fast, easy, cost effective with very friendly staff. For sure I will be back for further services and recommend this shop. Thank you Firestone Encino.

Their prices are double the price of Ford official dealership. Very slow guys and customer service experience were so bad.

I went in today & saw Savon as I had a flat tire. I was in & out quickly. Great Service much better than Northridge.

They forgot to do my pil.change and didn't even do the alignment after I left it there for 7 hours

They went out of there way to find a tire that was no longer made. They excellent service.