Thanks to Jessica for re-scheduling my mother's pre-COVID booking to this September. At our last meeting in February, the flights were booked and Jessica provided websites for the Vietnam and Cambodia visas. Jessica said I should apply for my mother around July-August but she could help should I run into trouble. Upon recently visiting the websites, it raised a number of questions that needed to be clarified by Flight Centre. For example is a single- or multiple-entry required, what are the places of accommodation, what are the ports of arrival and destination? I sent Jessica a number of emails in July and finally called where her male colleague could answer some questions. Jessica replied that day with "I am so sorry I will reply back as soon as I am free today", but never did. As a result, I submitted an enquiry to the Flight Centre website at the end of July regarding outstanding questions and I am currently awaiting a response. Such assistance is where it would be a benefit to deal with Flight Centre travel consultants and take advantage of their knowledge and experience. However, based on my current experience, my family and I will book a 2 week holiday to Japan with another travel agent.

I had to attend the centre as I had a gift card although I had resolution never to use flight centre again due to bad experiences. Between my contact with agent Jessica I had to make a short call to confirm something for the flight and the agent was getting upset and pushing me away because someone was waiting behind me. I did not leave my seat as I knew I am not going to take more than few seconds and my time is also important. After confirmation of flight I only asked the agent how come the price is cheaper online is it agent fee or something and while the answer could only be a yes or no, she starts at me saying irrelevant things which makes no sense. I could not deal with such a person and said good bye and left. Jessica needs a lesson on ethics and service

Very poor service. Had to call many times before someone (at another Flight Centre place) picked up the phone to inform me that I had better go into the shop in person to make an appointment to ask my questions about booking a trip overseas. When I went into the shop I waited 20 mins before someone even asked what I needed. They were busy with customers so I called the phone number on the wall I was instructed to call but when the travel agent asked what I wanted I basically got told off for being responsible for "the call that is bouncing around from phone to phone while they're busy" Never going back to that one. Shocking unaustralian experience!

We went here with optimism. heard all the sales talk.........left there OK, but something just bugged me about the experience. She promised the works, with emails duly sent within a few hours. BUT............Jack S. was sent. All excuses, and lies I only received emails after I contacted her. The so called "rep" was named Michelle............do not deal with her.......ever. I hate to criticise as I am aware we all make mistakes, but covering up and lying serves no purpose. And what she sent me after being found out was not what I asked for and very amateurish at best My bad dealing with them..............never again.

Sarah at flight centre keysborough has been amazing, i initially got in contact via an email requesting prices, she has been patient and friendly and through several emails back and forth due to me chopping and changing flights, hotels, etc she still gave me great service. It was a pleasure to finally meet her in person at the store where she stayed back past her working hours to a accomodate my work hours to finally book and pay for tickets . Such great service that needs to be recognised by flight centre on a national level. Keep up your amazing work Sarah!! Please be sure to pass this review to your supervisor

Really bad experience in the store. Went in to buy some business class tickets overseas, really special trip for myself and my grandfather, would normally have booked myself but I needed a connecting flight after the trip so thought id speak to a professional. They were super busy, happy to wait the 15 minutes, but when we finally gotten to speak to someone it was nothing but inconvenience and what you want is impossible. I just went home and booked it for cheaper than her quote anyway direct through the airline. If you're going to try and gouge me 8k for airline tickets, at least do it with a smile

I was served by Michelle and was on a very tight budget with limited options. She was AMAZING!!! She searched and searched again and found me the airline I wanted, on the day I wanted in my price range. NOT easy. Another flight centre said what I wanted was not possible. Michelle also gave me a charm to keep me safe when travelling as I'm a nervous flyer and just went above and beyond. I would recommend her 100%. She made me feel like family. If you need to book a flight, she will make it happen for you. Thanks Michelle! I got here safe and sound :)

Got an issue booking online after payment made with CommBank points. Called the support and they advised to visit in Store. Went to the Parkmore Flight Centre shop. The lady was nice and helpful but the systems price and Online price is different for 100$ per person. The supervisor in store advised not to use the Flight Centre online booking and he said their website booking is terrible. 100$ per person difference is too much between flightcentre online and in-store. I am not sure how this system works.

I have been dealing with Dylan Spence from the Parkmore office over the last few months. He has arranged our cruise and flights to Alaska , Canada and USA. His knowledge and advice to get the best value on our trip has meant we see 2 more cities and get the best flights possible. Service has been excellent. I am happy I went to the Parkmore store to get my travel arrangements organized.

Lots of promise to send through cruise links and flight options for Europe. Unfortunately Michelle did not deliver a single email. Even followed it up with an email to her, which included some flights I had found via Air France website as a suggestion- no acknowledgement. We ended up booking the flights ourselves and the cruise via the online consultant at Flight Centre.

Poor customer service..!! The staff is arrogant and seems they are not happy to work. I went in their few months ago to make a flight booking, I was not even asked to have a seat. They kept making excuses and no one was happy to attend us. I'm a regular customer of flight centre but after this experience I don't feel like staying connected to them

Lauren was a super trooper when we came to seek assistance last week. She was the only employee working and had a fair few people waiting in line. She did her best to attend to anyone and even juggled multiple issues at the same time. She was very kind but also quick and effective. Her good work needs to be recognised

I booked my honeymoon with Flight Centre Parkmore. We had the most amazing service from Michelle, her knowledge of travel to Italy and France was outstanding. Our European honeymoon became the trip of a lifetime. We are headed to the USA next year and we’ll definitely book again with Michelle from Flight Centre Parkmore.

Amazing service! Jess tailored a holiday package for my husband and I, celebrating our 10 year wedding anniversary. Was the most wonderful holiday in Italy, everything sorted from transfers, accommodation, tours and even currency exchange. Will definitely be booking our next holiday with her! Thanks Jess

This flight centre is absolutely useless. Have to beg to make a booking, because they always maintain they have appointments! Now I'm waiting to pick up my ticket, the guy closed the shop and literally ran off. I fly tomorrow! Never experienced such bad service in Australia. Nor do they answer phones.

Thank you Michelle for doing my family flights and keeping me up to date with my travel plans. Also for your outstanding service and diligence, particularly with the challenges of flying. I will definitely be back to book my tickets for April! You are incredible!!

Michelle is absolutely gorgeous legend. She looked after my daughter,who has terrible anxiety.She gave plenty of options and got the best deal to my daughter for England. She even recommended bus tours for Europe. Absolutely priceless flight centre asset.

Called them and asked to speak to someone to book a ticket. They said they were very busy and needed to book an appointment. Booked an appointment for the following day, guess what? No one called me back even after 4 days. Great service.

Loved the service. Dylan was outstanding. Really offered us in depth help and consultation to plan our amazing Japan Itinerary. Will strongly recommend him and Parkmore Flight Center to plan and organise your next hassle free trip.

I was happy to go to FLIGHT CENTRE PARKMORE and purchased my ticket to go overseas..The gentleman was very helpful indeed, I would highly recommend FLIGHT CENTRE PARKMORE to everyone who wants to buy cheap airfares..

Wanting to say a very big thank you to Dylan at Parkmore for helping with my booking. He made a very stressful process a lot easier, was very helpful and friendly with great communication. Thank you!!! :) Sophia

Awesome experience at Flight Centre Parkmore. Very polite, professional and patient consultants, specially Michelle Lopez-Gonsalves, who looked after my booking, she is an absolute star! highly recommend her!

Fantastic service and knowledge. Jess booked our recent trip to Hawaii. She had some great recommendations that provided for an amazing trip. We have booked with Jess before and we will again. Thanks!

Very helpful and patient. When you are stuck in an airport or a hotel and you realise you stuffed up a booking by saving a hundred dollars or so doing it all online yourself will the $100 matter.

Attended the store to book a trip to America. Michelle G was fantastic!! Helpful, informative, really genuine and approachable. Will absolutely be back to book in with her, highly recommend.

Really helpful and friendly staff members. The lady who helped me book my gladstone flight was patient and willing to help me find an affordable flight within my price range.

Bad experience after paying our money almost ignored. Still waiting an answer for credit 4 weeks now just being ignored. Never go through flight centre parkmore again

Tried to ring parkmore 2.45pm wednesday, after 5 mins of recorded messages, it told me via robot, to come into store !I only had a question. Very very poor result.

Thanks to Lauren for a really enjoyable consult. Lauren made the whole experience lots of fun and stress free. Wouldn't go anywhere else to book my travels.

The person was trying to be helpful but they didn't have useful information. The entire documentation process from home, was a complete waste of time!

Excellent customer service. Despite being short staffed, the customer service representative took the time to help with my online booking.

Unprofessional and rude, they asked me to book an appointment just to asm a question, so I took my business elsewhere and Im glad I did.

Rob Assistant Store Manager really helpful. Wanted to add on some extras to my Jetstar Flight - his acting on my behalf made my day.

Dylan was great but you do have to email these guys as they are under the pump and find it difficult to answer the phones

Great and helpful staff . Dylan helped us for everything and suggested best package .Thank you.

Thanks so much for taking care of my travel needs Dylan Spence :) always offers great advice!

Can do better if they starting taking calls to book appointments. Never answers call.

Staff Always go above and beyond every time iv booked a trip through them....

Very friendly staff and a lot of knowledge highly recommended

Pretty ordinary service and everything was TOO MUCH TROUBLE..

Great staff, especially Caitlin, nice clean fresh office.

Excellent service from Rachel Menzel she was amazing

Ashleigh is very professional and down to earth.

Excellent service from agent Jessica Petruzalek

Travel consultant Sarah was extremely helpful.

Excellent service, as usual !!! :-) Thanks

l tried to ring for 4days no-one answered.

Absolutely dreadful customer service!!!

Travel agent provided friendly service.

Great informative staff with good ideas

Awesome and friendly staff service

Excellent service and very polite

Friendly and very helpful staff.

Great hardworking staff. So busy

Easy way to book your next fl

One hour wait no one assist

Excellent Service by Dylan

Friendly and helpful staff

Rob was good very helpful

Gr8 place with good staff

Good for plane tickets.

Fast efficient service

Very helpful staff

Really good deals

Excellent service

Very expensive

Great service

Good service

Very helpful

Pox service