Sales lady was helpfull but quite officious when we were organising payment and delivery which lead us to walking out. A bit of common courtesy goes along way in costomer service. Im sure they have alot of lookers during your day but too loose a customer after they have decided to buy must be dissapointing to there sales team.

Amazing customer service. We were looking for a matress and Misty, the representative was kind, patient, and informative with us. We did not end up buying a matress due to already having found the perfect one in another shop , but Misty was understanding and respectful.

Recently we purchased a new mattress from Donna at Frankston, who provided us with very friendly and knowledgeable advice. We'd been to another major retailer just prior, where we found the service to be pushy and disingenuous. We very much

This company is an absolute joke, ordered a firm mattress and it was sagging as soon as I got it. Waking up with a sore back every morning. They changed the mattress for an even cheaper one. I paid $1800 for a mattress that has mould on the

I’ve found the store unresponsive. When I tried escalating the issue to head office , I was essentially fobbed off. So here I am, money party paid, no mattress and no will provide details for paying the balance (I’ve been trying to resolve

I haven't received my new bed yet so cant do a product review yet but i wanted to give a massive shout out to Forty Winks Frankston for outstanding customer service, Misty looked after me so well and helped pick out the right mattress and

I have never left a google review before, but I felt that I needed too. My daughter and I visited the store looking for new mattresses for us both. We were greeted by Misty who was absolutely lovely. After quite some time, we selected our

Yesterday my partner and I looked for a mattress. I’d already been to different shops and felt like I was pushed into making a decision. We walked into Forty winks and was greeted by Gaby . One of the 1st things Gaby did was set us up on

I feel disappointed to update my review following our bed purchase. While initially the service provided was excellent during our sale we were verbally promised free delivery on a loan bed base followed by paid delivery of our purchased

Purchased a new bed a while back, went back to the store telling them it's literally "cooking me" the response "your body will adapt" was used. I specifically said when purchasing "i dont want a bed thats hot". They also tried to blame

My partner Lewis and I went to Forty Winks in Frankston to find a new mattress and we were served by Misty. Her customer service was absolutely amazing, she invested so much time in helping us find the perfect mattress to suit both our

Just bought a mattress and two pillows from Misty in the Frankston store, forty winks.. She helped us find the right mattress for our price and was patient and kind and gave us a great deal as well. She bent over backwards to meet our

Misty was absolutely amazing! She spent time with my husband and I going through all our options to ensure we chose the best mattress not only for now but the future. She was patient, explained everything in detail and was super

The service I received from Misty at Forty winks was exceptional. I was after frank, honest and simple answers to my questions, and that’s what I got. She made helpful and relative suggestions to my queries and value added by

We came into Forty Winks yesterday after being to a few different mattress shops and yet again we bought a new mattress from Forty Winks. The reason being is the customer service is always amazing and Misty who helped

Thank you for your quick response. As requested earlier please send an email response ; phone calls have not been effective apart from being passed from person to person. Your sales team has my full records...

Chris was fantastic! He provided an amazing service and was very knowledgeable. We spent many hours checking out mattress stores but nothing compared to his service. Couldn’t recommend more. - Trent & Kim

Absolutey amazing staff that care and assure the customers get the best price. Misty went above and beyond for us. Couldn't recommend more, will be shopping here for all bedding needs in future.

A1 customer service and such friendly and fun staff. My partner and I had such a lovely chat with Chris and Tina. Beautiful experience and we will definitely be back. Thanks team.

Picking our new mattress was so easy thanks to Jeremy he had extensive knowledge with every matteress, really friendly great customer service couldn’t be happier! Thanks Jeremy!

Really happy with good quality bed set we brought for our daughter. When it arrived the drawers were broken. No problems they said, send us a photo and we will sort it out.

Could not recommend Forty Winks Frankston more for mattress and bedroom furniture. There in store and delivery service was outstanding! Misty was fantastic to deal

Was served by Misty, such a good experience. Made the process very easy, took the time to explain everything to us so that we were really happy with our purchases!

Customer service by Misty B was exceptional. Friendly, experienced and professional to deal with. A real asset to the team at Forty Winks Frankston.

We were very happy with Misty's knowledgeable and professional manner and the mattress is an excellent and value for money purchase. Thank You.

Was served by misty, she was very helpful and not pushy at all, matress arrived 5 days after purchase. Good service and competitive price.

Obviously didn't want my custom, the salesperson stood there with his arms folded, giving negative responses to all of my questions

I had great service here at Forty Winks in Frankston and absolutely love my bed suite and mattress! Thank you Misty …

Misty was absolutely amazing! We were looking for two brand new mattresses as our old ones were giving us back

Thanks Misty for your great advice and assistance. Love the bed and mattress Great deal. …