Franco Jewellers

367 reviews

Shop RG.05, 260 Collins St, Melbourne VIC 3000, Australia

www.franco.com.au

+61395647755

About

Franco Jewellers is a Jewelry store located at Shop RG.05, 260 Collins St, Melbourne VIC 3000, Australia. It has received 367 reviews with an average rating of 4.9 stars.

Photos

Hours

Monday11AM-4PM
Tuesday11AM-4PM
Wednesday11AM-4PM
Thursday11AM-4PM
Friday11AM-4PM
Saturday11AM-4PM
Sunday11AM-4PM

F.A.Q

Frequently Asked Questions

  • The address of Franco Jewellers: Shop RG.05, 260 Collins St, Melbourne VIC 3000, Australia

  • Franco Jewellers has 4.9 stars from 367 reviews

  • Jewelry store

  • "Early last year Daniela helped me to navigate the process of designing an engagement ring for my fiancée, and had it fast-tracked so that I could take it overseas for the proposal - as I’d left sourcing the ring till last minute"

    "Where do I start! There are so many positive things to say about the Franco Jewellers team! My partner worked closely with Silvana and the team designing my beautiful engagement ring - it is absolutely stunning with impeccable quality and design"

    "A truly wonderful family-owned business, that pride themselves on the quality and value of their work"

    "I cannot recommend this wonderful family owned Jewellers highly enough"

    "After walking the CBD for hours looking for a ring, we walked past Franco's"

Reviews

  • Stuart Wilson

Early last year Daniela helped me to navigate the process of designing an engagement ring for my fiancée, and had it fast-tracked so that I could take it overseas for the proposal - as I’d left sourcing the ring till last minute. My fiancée scored the ring 10/10 and insisted that we go back to see Daniela for our wedding rings. Today, once again, Daniela guided us through the different designs and we have just put in an order for our wedding rings. Daniela’s professionalism, expertise and the quality of product that Franco’s offer, make for a great experience. It’s no surprise that Franco’s has been a successful, family run business for as long as it has. We’ll certainly be back.

  • Britt Coulston

Where do I start! There are so many positive things to say about the Franco Jewellers team! My partner worked closely with Silvana and the team designing my beautiful engagement ring - it is absolutely stunning with impeccable quality and design. After wanting some slight changes to the ring, the team were incredibly helpful and patient. They answered all of my questions (and there were a lot!) and provided recommendations to make sure I was happy. I'm so thrilled with my beautiful piece to have forever and we are both impressed with the great communication and customer service. Cannot recommend enough - thank you so much Silvana and Franco Jewellers!

  • Brooke Teresa

A truly wonderful family-owned business, that pride themselves on the quality and value of their work. As they should, they produced immaculate results. I HIGHLY recommend them! I designed my own engagement ring down to the very detail and Franco’s Jewellers brought my creation to life. Daniela and her sister Silvana made the whole process so easy for us and the ring was finalised all within a short span of 3 months. They were very friendly, accommodating, extremely knowledgeable and eager to answer all my many questions. All in all, Franco’s Jewellers are an amazing team and it was a pleasure to have worked with them. Thank you!

  • Jay Bowe

I cannot recommend this wonderful family owned Jewellers highly enough. The personal, caring and professional service of the Franco Jewellers family is truly exceptional. My first purchase of a gorgeous diamond dress ring from Franco’s was 16 years ago. Since then, I’ve been guided by Daniela in the redesign of my engagement ring, and most recently, a full rebuild of my intricate dress ring which was accidentally damaged. The workmanship on these rings is truly stunning, and much admired. The regular communication, genuine care and attention to detail really sets Franco Jewellers apart from their competitors. Thank you.

  • Lori Fellows

After walking the CBD for hours looking for a ring, we walked past Franco's. The window display was enticing. We were welcomed in and immediately given chairs, such a relief after walking around and standing up all morning. I tried on several lovely rings and after a short time made a tentative decision. We went and had a coffee to discuss the purchase. We returned to Franco's and with the help of Daniela, ordered a beautiful champagne diamond surround by 20 brilliant cut diamonds. I am so happy with this lovely gift from my husband, and so very happy with the service from Franco's.

  • Christian

I required a custom piece of jewellery made for a gift and I knew I could rely on Franco Jewellers. In many ways it is more than a piece of jewellery but a work of art to commemorate an important occasion. The Pectoral Cross was a gift commissioned by the Oblates of Mary Immaculate for Bishop Mark Edwards OMI, our first Oblate in 125 years to be Ordained a Bishop, to mark his appointment as Bishop of the Diocese of Wagga Wagga. Outstanding service, they understood exactly what I needed, and I was very pleased with quality piece of art that I received.

  • Nate Inglis

Franco Jewellers made a custom ring for my wife's 40th Birthday Present - it turned out AMAZING! It was better than I could have imagined. The staff there are very professional and helpful, advising on what can be done; as well as what looks the best. Pricing was very competitive, and I was allowed to supply my own stone - something that a lot of other Custom Jewellers will not let you do. I will be going back to see Silvana and the team at Franco when I next require that special custom piece. Thanks Silvana and team for all your help!

  • Mirella Chiodo

I recently updated my engagement ring (after 27 years) with the addition of 2 beautiful diamond silver bands. The service, advice and care from the Franco team was outstanding and stress free from start to finish. Mrs Connie, Silvana and Daniela offer impeccable service and were very in-tune with my wishes and tastes. The merchandise is 1st class today just as it was 27 years ago. I am so thrilled that I can wear my engagement ring again and that I have 2 new gorgeous rings that give it a very modern and contemporary look and feel.

  • Catherine Russo

Franco Jewellers helped me find a specific 18ct gold chain in a design that I had not been able to find elsewhere! Daniella was extremely friendly and down to earth from day one and a pleasure to deal with. She was prompt in her communications with me and very helpful when giving me options for the right chain to suit my budget. I have purchased jewelry from Franco's in the past and have always known their jewelry to be of the highest quality Italian gold. I highly recommend Franco Jewellers!

  • Salvatore Gagliano

A pleasure to do business with the team at Franco Jewellers. Over the past couple of months I have had several pieces of jewellery made. Silvana and Daniella took the time to explain the process and help design the rings. The quality of the jewellery is absolutely fabulous ! My partner can't stop looking at the engagement ring made by your team and the many compliments from friends and family. I highly recommend Franco Jewellers and thank you again to Silvana, Connie & Daniela. See you soon.

  • HGW

Second: This is my second custom purchase with Franco Jewellers. And yet again, I'm blown away with the finished piece. They use really great quality diamonds . Very happy customer. First: Silvana and Daniela are amazing! I had great communication with them from the start. They are extremely professional and respond to all questions patiently throughout the process. We got my engagement ring and our wedding set from Franco. Couldn't be happier!

  • Pippa Burns

We shopped around and looked at many other jewellers to buy a custom engagement ring/diamond in Melbourne and Franco Jewellers was by far the best of the best. The service alone was incredible and the ring they made was out of this world. The owner, Daniella, was honest, genuine and down to earth throughout the whole ring making process. Highly recommended Franco Jewellers for engagement rings or wedding bands. They really are top tier.

  • Lachlan Mackenzie

I purchased my partners engagement ring from Franco Jewellers and what a great experience it was. From the first consultation to the personalised customer service and the amazing high quality finish, I couldn’t be happier with my decision. I highly recommend Daniela and the team, they are very welcoming and are happy to take the time to work with you on a personal approach to make sure you achieve your dream outcome. Thanks again.

  • Maria Kollatos

Franco jewellers offer exceptional customer service and jewelry pieces. Incredibly happy with a special occasion bracelet we purchased, which had been made so beautifully. We also entrusted the girls to redo my wedding band, and fix my engagement ring from another jeweler. They came out wonderfully. Both Daniella and Silvana take the time to really listen, source and put together the perfect piece of jewelry for your needs.

  • Cuts For Pups CFP

The team at Franco jewellers are incredible! They made my engagement ring last year and this year made our wedding rings. Each time they paid so much attention to detail and knew exactly what we wanted. The ladies are absolutely lovely and made us feel so comfortable. They got us our dream rings and did it in our budget! Couldn't be happier, would highly recommend to anyone looking for their wedding/engagement rings.

  • Grace Phu

We found Franco Jewellers from a Google search and it was our first stop looking for a commitment ring. It was a fun shopping experience for both my partner and I, we found the ring! The ring design was so beautiful and unique, it had an added significance as if it was made for me. Also, loved supporting a family business. It was our first stop and also our last stop. Purchased the ring and then went to lunch!

  • Sarge Neha

Silvana and Daniela were an absolute pleasure to work with throughout the process of designing an engagement ring! They made sure every design aspect was taken care of and on top of that, the craftsmanship was truly exceptional! Franco are the best in the business and I am truly thankful for their help in making our engagement remarkable. We are definitely returning for our future wedding jewellery soon

  • Kurt Daniells

I am absolutely thrilled with the custom engagement ring from Franco Jewellers. From the moment we walked in, their team provided exceptional service, guiding us through the process with expertise and care. The craftsmanship of the ring is exceptional, with meticulous attention to detail and a stunning diamond. The entire experience was smooth and stress-free, and the final result exceeded my expectations.

  • Laura A

I took my engagement ring to be reset at Franco Jewellers and what a perfect experience it was! From personalised customer service to the the highest quality of hand made jewellery I recommend Silvana, Connie & Daniela, to everyone - there is no one better!! I’ve had so many compliments on my stunning ring and can’t stop starting at it myself, so thank you x1000 I will definitely be visiting again!

  • Mary Asikas

Outstanding service. My jewellery piece was made in Melbourne and was high quality with attention to detail. Modern and contemporary thinking in jewellery design. Have worn my piece already everyday and it looks very stylish and edgy- chain was made in italy- stunning. I will be a return customer. With lots of completion in Melbourne jewellery Franco jewellers is a family business and a stand out!

  • veronique fraise

If you want quality and service, Franco Jewellers is the place to go. The level of quality of the jewellery remains unprecedented. I entered this store over 30 years ago, the service is always warm and you are at ease,it is always nice to be greeted by Daniella and her mum. Daniella truly cares about your needs . You will not be disappointed.thank you for creating great memories.

  • Fadila Aruci

Dealing with members of a high-end, family-owned jeweller who take immense pride...is incomparable to dealing with simply an employee of a high-end jeweller. Their knowledge and advice was second to none and I knew, hand on heart, I could implicitly trust them. I highly recommend them, if you're looking for great advice, a familial vibe, and someone you can absolutely trust.

  • Michael Mcghee

Hands down the best experience I have ever had at a jewellers. The customer service was top class, the honesty in advice they give me was exceptional. I got my now fiancés engagement ring here, and safe to say it was a massive hit. We will definitely be back here to get our wedding bands. Would recommend any of my family and friends to head here for future purchases.

  • Mark Brown

Buying a men’s wedding ring at most jewellers is not met with much enthusiasm, but it was refreshing to find the staff at Franco Jewellers helpful and engaged. It was clear they were experienced in their field, were reasonably priced and their customer service was recommendable. I would not hesitate to refer someone else to them. A very good experience - five stars.

  • Tahlia P

My fiancé and I had an incredible experience with the whole Franco team designing our dream ring. Silvana and Daniela were incredibly helpful and knowledgeable, helping us pick the perfect diamond and design to compliment my hand. The ring is absolutely stunning and of very high quality. We look forward to going back for our wedding bands! Thank you Franco!

  • Portia Hunt

The perfect 21st gift!!! Silvana, Daniela and Connie were all so amazing and helpful to create the perfect ring. The process of choosing various styles and fonts was made easy even during COVID times. The birthday boy was speechless. I'll definitely be coming back for future gifts just to work with this amazing team :))

  • Celeste Galante

Thank you Silvana and the team for helping my now fiancé design the most amazing engagement ring that was beyond anything that I could have ever imagined. Silvana’s service, experience and support throughout the process made a once in a lifetime experience stress free and straightforward. Highly recommend!

  • Stuart Pyke

The wonderful staff were knowledgeable and made the experience of designing our engagement ring a pleasure. The ring was a customer design, based on images we provided, and turned out even better than we could have hoped. A lovely experience and an astoundingly beautiful product. Highly recommend.

  • Maria Cotton-Stapleton

Just purchased my gold bangle from Franco Jewellers and I could not be more satisfied with the quality of my item and the overall professional service. Daniela, Silvana and Connie are meticulous and exceptional jewellers - and nice people. Happy customer, look forward to future purchases! ✨️✨️✨️

  • Yolanda Russo

Great experience at Franco's a couple months ago, especially with Daniela who ensured that my mother's gold chain and bracelet were fixed in time for her birthday. It was ready in a matter of days and came back looking so shiny and new. Will definitely be returning in the near future.

  • Nicole Best

Franco Jewellers were such a pleasure to deal with! My fiancé got my engagement ring from them and we had our wedding rings made with them. The whole process was smooth and they have been so accommodating and friendly through everything! I would highly recommend them to anyone :)

  • Joshua Bartlett

Franco Jewellers & Silvana could not have been more helpful with the process of selecting a diamond and then creating a dream engagement ring for my fiancé. Their service and knowledge were both exceptional and the quality of their products is no different. Thank you Silvana!

  • tony lansdell

Daniela and Silvana - always treat you A1... and Daniela and I spent much time acquiring a new band for my u-Boat - and always followed up, and delivered as promised. And Silvana - on the new u-Boat - great service and such a pleasure to shop in their store. Regards Tony

  • Suzie Bailey

I have been purchasing beautiful jewellery here for the last 16 years. From my engagement ring & wedding bands and most recently to an absolutely divine tennis bracelet. Their service, approach and knowledge is world class and they are a fabulous family business.

  • Lilian Wright

The girls at Franco's provided us with the most amazing engagement ring ... the design was simply exquisite & honestly could not have possibly have it made any better. I was so happy I went back and ordered cushion cut studs in a martini backing ....

  • Penni Bowd

I had the most beautiful ring made for my daughters 21st. Not really knowing exactly what I wanted, I gave a brief of what I had in mind and happy to be guided. The customer service, the involvement and the final product was second to none.

  • Jasmin Voykovic

A beautiful family owned business, with great customer service and stunning jewellery. Daniela and Silvana answered all of our questions and helped us to create our perfect rings. We couldn’t have asked for a better experience. - Jas & Matt

  • Ashton H

What lovely customer service, thank you. From the moment I rang your store for an enquiry to the moment I walked in. Service was outstanding, I can’t thank you enough and I know I’ve picked the right piece for a present. Highly recommend :)

  • Paul Ritter

An absolutely fantastic experience and product with Franco Jewellers. Right from the start, Silvana and Daniela went above and beyond with creating a beautiful custom engagement ring for my partner. I couldn’t ask for a better experience

  • Geoff Holt

I recently purchased an engagement ring from Franco Jewellers and found the experience most rewarding. As it turns out, my first choice was somewhat disappointing (completely my fault). So I rang Silvana who ably assisted me in replacing

  • Kate Miller

We had our wedding rings made at Franco's and we are so happy with them! Daniela and Silvana were so helpful and easy to deal with and really put us at ease through the process. They even looked after my engagement ring with a clean and

  • Greg Newton Restorations

My wife and I favour the friendly service and unique jewelry from Franco Jewellers of Melbourne. A family operated business who brightly welcome us every time we stop by. We have purchased our precious engagement, wedding and eternity

  • Elyse Grapsas

My partner and I bought our wedding rings from Franco’s after my partner purchased my beautiful engagement ring from there. Highly recommend Franco’s to anyone looking for custom made high-quality jewellery, wonderful staff who are so

  • Tristan Bibby

Daniela helped me design an amazing piece of jewellery. I am very happy with the craftsmanship and quality. The convenience of phone/ online was a big plus, also to have the product completed ahead of schedule. I definitely recommend.

  • Christine Nikolakakis

First time experience at Franco jewellers was exceptional. Not knowing what to buy my daughter for her 21st birthday I went into Franco jewellers and picked up a beautiful pendant which the staff (Silvana) helped me pick. Thank you

  • william redmond

Daniela was a pleasure to deal with, my Wife & I just recently got custom made wedding rings from Franco Jewllers. At every step of the production process Daniela kept us in the loop. The rings are amazing and thanks again Daniela.

  • Monica ebay

My husband and I have been customers of Franco Jewellers for over 25 years. The customer service is always outstanding & you can tell that it's a family run business by the care, passion & pride they take in what they do. Their

  • Jason Maggs

My fiancee couldn't be happier with the stunning design the team delivered. Daniela was responsive and made it a smooth and stress-free process, ensuring everything was ready to go before our overseas trip. PS. She said yes!!

  • Nicholas Sutherland

Exceptional service and amazing quality jewellery. The team at Franco Jewellers make you feel right at home and offer phenomenal advice on their wide range. I had the best experience here and can’t recommend it highly enough.

  • halenur kaya

I received my engagement ring today and it's stunning! The girls at Franco were absolutely amazing! They are so friendly and accommodating, made me feel very comfortable ☺️ Definitely recommend! Thank you girls! …

  • Victoria Naughton

I cannot recommend Silvana, Daniella (and their Mum more)! They truely are a fantastic family business who created our dream ring! Not only are they incredibly patient, they truely focus on providing the best

  • Andrew

Very impressed. Professional turn around in a tight time frame. Outstanding quality and very easy to communicate with. Could not be happier with craftsmanship, service & price. Daniela is amazing!!.

  • Matt Cummings

Franco Jewellers were incredibly helpful in helping to design a custom ring for my fiancée. Very friendly service, and the final product is amazing. I would highly recommend Franco Jewellers!

  • Haydn Wall

Franco jewellers did an amazingly beautiful job on my wife’s diamond earrings. Stunning. Special thanks to Daniela for her great advice and service. …

  • Nick

Can’t fault Franco’s performance! Super helpful and knowledgeable, has lead to a very happy wife to be! Highly recommend them and will be my go to jeweller forever

  • Ali Jalayer

Thank you for the very enjoyable experience at Franco’s when purchasing my U-Boat watch. Very helpful and knowledgeable. Will definitely do business again.

  • Lisa S

Brilliant job! Staff are very friendly & helpful. Ring was fixed in high standards. Can't wait to work again with them. Would highly recommend them

  • Alessia Pierobon

Wonderful customer service. Classic, simple and stunning jewellery. I always get compliments when wearing my beautiful engagement ring or necklace.

  • mezz76ml

Best Jewellers I've ever come across. Friendly, helpful, and honest people. Would highly recommend …

  • Lauren Staveley

Thank you Franco Jewellers for your amazing service we love our rings they look wonderful!

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