Been getting no response from the glynde manager Ann or returned calls and team since I reached out on the 4/11 about our order so here I am with much frustration… Purchased Sorrento modular first week of November on the extra 25% off sale day. We ordered in store and were promised by Barb that it was in stock and we would definitely have it within a week. This obviously made our decision to buy it easier as all other shops we had been to have a long wait on lounges. We were also asked to pay in full as the item was in stock, told we would get a delivery text the following day. When I did not receive the text I called the store , I got the store manager Ann who was nothing but rude and said it’s out of her hands there was a computer error. She then said you can expect it early December, we checked our online account today and the date has been pushed back from the 16/12 till the 22/12. Ann said she would send off an email to head office to see if there was anything they can do, when I rang her to follow up she said they had not gotten back to her and said you can have a refund. We do not want a refund, we want our couch as promised . I’ve since lodged a report to CBS for misleading information. Also if the item is not in stock you are not required to make a full payment it is just a deposit, I also contacted the customer help email and they said you need to talk to the store. It’s very sad that people are so desperate for a sale they feel the need to wrongly mislead people so they can meet there targets. We are now left with no lounge and no answers. Very disappointed no one from the stores has returned our calls with an explanation.

Whenever we go shopping for home decoration or home items, we usually don't miss to check the Freedom store (more often Marion) to check the items that they got and buy from them. we have bought plenty of items in the past from them and staff members are also friendly nice and co-operative to help and guide through. On the 11 August 2020 - we went to Freedom at Marion and met the lovely lady named LISA who was helping us to find the right mattress for us. Initially, we were looking for one specific mattress which deemed that was not right for us. LISA with her guidance for the product explaining about the other type of mattress which initially we were not interested prior but found out that it was better than what we were looking for. Yeah, it was very slightly (100-200 dollars higher on price but it has very good value in return. Thank you, LISA, for your help , patience, positiveness, and guidance to choose the product. It's not just about the sale but it is also about the impression and belief you can rely upon when shopping. once customer - forever customer not just one-time shopping only !

Fantastic Customer Service From the moment I walked in, the customer service was exceptional. Lucky for me, Christopher was suggested to me as I was looking to purchase a custom couch (or 2) for my home that is about to be built. Christopher was outstanding. He helped me to choose a couch and customise it tp fit my floor plan.......x 2! It was never about the "sale" - Christopher was outstanding in listening to my needs, and drawing how the couch(s) would fit on my floor plan. His knowledge, both in an interior design perspective and product knowledge was exceptional. As a result I will be a long term Freedom customer.

After buying my first very comfy couch from Freedom about 5 years ago, I decided to go there again for my next couch and chose a style as close to the first one that they had. Very disappointed. The price was cheaper but I was after the same quality, not a better price. They used to use a manufacturer in Melbourne and now its an Adelaide manufacturer who have no idea how to make a comfortable couch. The foam is hard, the back cushions are thin and cause you to sit upright and rigid. Wish I could take it back and recover my old couch. Sadly the quality is no longer there.

Amazing service! Lynette looked after us and I cannot recommend her enough. She listened and suggested certain mattresses for my situation (currently 7mos pregnant, not the easiest customer for mattresses) and Im happy she wasn't trying to upsell either, but rather looked after my needs and what would be good for me in the future. She is a big part of Freedom getting a sale from us. Cannot thank her enough, please pass this on to management :)

Faulty product and very bad customer service sorting out a refund. Don't shop at Freedom. Received a rug which was water damaged and mouldy and should never have been shipped to me. Complete fiasco trying to organise a refund on multiple times with excuses every time I try. Manager telling me incorrect consumer rights laws for a refund. Just want my refund and never want to shop here again.

Waiting months more for an order than originally scheduled, no one follows up with me, I have to ring myself. Ring multiple times and always getting different answers from different people. On top of that we wanted pick up, but it wasn’t until after we placed the order that they told us pick up was POORAKA! ‍♀️ …

Really recommend a visit to the Marion store, Sally, Nicole and Paul went above and beyond to assist me, I modified my order and switched products multiple times and the team were really accomodating. It's refreshing to receive such good customer service. Thanks and I will definitely be a repeat customer.

One of the most expensive decor/furniture shops, and I find the stock doesn't change much very often. I have a gift card to spend and have been going there periodically for the last 2 years to spend it, but can't find anything yet that I want to buy. I find even the clearance items are still expensive.

Thank you so much to all your lovely staff. You are so caring and I sometimes have funny conversations with the ladies at the front desk. If one of the staff is reading this and you know who I am, I come in with my mum sometimes and you guys make my day. I am so thankful to your kind souls.

You got to love when you walk around the store 3 times, looking at things closely and hear them ask every customer ( not many in store 4 maybe) if they need any help, but not me. Instead they would all rather chat and hang out in their groups at the desk. I'll go elsewhere.

Smaller store than the other big Freedoms most commonly found. I've been here a few times and never had staff ask is if we needed assistance. Seems they don't venture away from the counter. Mile End is totally opposite and far better.

Fantastic service. We went to another Freedom store and staff were not giving customers the time of day, so left and went to Marion. The girls there were amazing. Big thanks to Hannah for her assistance.

I love shopping at Freedom Marion. The store is so well merched which makes it very easy to shop and the staff are very friendly and helpful. It’s always a great experience every time.

Poor service - went to pay for goods at counter. As soon as i went to pay the employee told me to hold on a moment then dissapeared and didn't come back. Left items at counter

Very disapointing customer service. No greeting, need to fetch assistance, staff are patronising customers. I won't take my clients there anymore in the future.

very friendly and helpful staff. was after a quote for some new dining chairs. has a great selection of most homewares and furniture and very reasonibly priced

Staff don’t acknowledge in the store. No “hi”, nothing. Great if you just want to look and don’t have questions… Review based on many visits to the store.

Very rude to the customers, I would normally do not leave a bad review but the experience was so horrible I could not help but to leave this review.

A lady at the counter helped me get a product a got back from melb whist travelling in Adelaide... excellent customer service on her behalf

Beautiful designs in a well laid out store. Good specials to be found amongst well priced items too. Staff are friendly and helpful.

I love the service you get here. Everyone always seems so happy! Love the products and how they're styled. So inspirational!!

Bad customer service staff to busy talking talking to each other to actually see if a customer needs help left empty handed.

A good selection of quality homewares and furniture, mostly at reasonable prices and staff were friendly and helpful

love coming to the Freedom Marion store, such friendly staff and the presentation of the products are amazing!

I can't get enough of this place! Stunning homewares and friendly staff who are always happy to help!

Love this store! Staff are very helpful and great at putting things together. So many great options.

Loved it in there no one pounced on you but were around when you needed them which was great.

Freedom sells high quality furniture. The price is a bit high but the quality is superb!

Good service, but had to go and collect the chairs from way our north ourselves :(

Very nice selection of furniture and accessories for your home and at great prices

Great store layout, product. Something for everyone. Staff go the extra mile.

Extremely impressive and lovely customer service from Will, thank you …

Love this place for the latest inexpensive home accessories and furniture

Ladies were so helpful ! Helped me pick out the best couch and bed x

Very friendly, yet professional staff.......an enjoyable experience

Love freedom furniture. Great helpful staff and on trend furniture.

Very good service and product waiting for second sofa vey excited

Great place to shop great variety of furniture and accessories

easy access, friendly service , stylish furniture and decor.

Love this shop, so much to see and buy, wish I was rich.

Great service and a beautiful selection of furniture.

The service is bad, and will not change any price.

Nice place go get inspired. Furnitures are trendy

Really good store! My favourite in Adelaide

Average selection average customer service

Lovely staff and service nice selection

Great choices and very friendly staff.

Great niche market for in home treats.

Very friendly great atmosphere.

Nicki and Bob were so helpful.

too expensive for what it is

Lovely shop, lovely staff!

Good service and goods

Use to be better

Friendly staff.

Great furniture

Tops all

Just ok

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