Garnet Hospitality Group

1212 reviews

2930 Waterfront Pkwy E Dr, Indianapolis, IN 46214

hotelwaterfrontcenter.com

+13177552244

About

Garnet Hospitality Group is a Hotel located at 2930 Waterfront Pkwy E Dr, Indianapolis, IN 46214. It has received 1212 reviews with an average rating of 2.9 stars.

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F.A.Q

Frequently Asked Questions

  • The address of Garnet Hospitality Group: 2930 Waterfront Pkwy E Dr, Indianapolis, IN 46214

  • Garnet Hospitality Group has 2.9 stars from 1212 reviews

  • Hotel

  • "I was awoken from my deep sleep only to find that my things had been thrown across the room! And when I got up to take a leak, my toothbrush flew past my head and hit the wall, all on its own"

    "Early in the morning on my second to last day they randomly charged my card $143 which they say would go away"

    "If I could give zero stars I would"

    "Well i looked at the reviews for this place after we already had reservations and almost canceled"

    "1"

Reviews

  • Jerry Cockerham

I was awoken from my deep sleep only to find that my things had been thrown across the room! And when I got up to take a leak, my toothbrush flew past my head and hit the wall, all on its own. My bed began rising and slamming back down to the ground randomly all night long! I suspect management was behind this! This is UNACCEPTABLE!

  • Deez Beats

Early in the morning on my second to last day they randomly charged my card $143 which they say would go away. It never went away and I had to call them several times in order to finally get the refund. They refunded me that but never refunded my $50 deposit back. Definitely won't be staying there next time I'm in Indianapolis More

  • Mandy Allen

If I could give zero stars I would. This place was disgusting. Trash cans over flowing. Dirty looks like hasn't been swept in weeks. Definitely people smoking in the building. Pool didn't work. Front desk clerk rude didn't care that people were saying they smelled gas. Do not stay here. You will take home bugs More

  • Carla Aldrich

Well i looked at the reviews for this place after we already had reservations and almost canceled. 90% of reviews were negative. So glad I didnt. Room/condo room was very spacious and nice. Wasnt loud inside or out. (Can be different times of the year). Breakfast was great and staff was helpful and nice. More

  • Fidget Express

1.Rat trap behind toilet. 2.Food still in refrigerator from previous guests. 3. Carpet wasn't vacuumed. 4.No one bothered to bring fresh towels. I was there for 2 days. And the housekeeper said no one had been on our floor to clean in 2 weeks. Unacceptable!

  • Kathi Morrical

Service spotty, we asked for second nite, got visit from manager practically throwing other worker under buds for not telling him we were staying over. Rooms dirty, stains on walls and no exhaust fan in bathroom. Pool was nice, breakfast was dismal. More

  • Beth Saling

I wish I could give this a ZERO star. The room was horrible and had holes in the wall, exposed wires in the ceiling and the AC was old and missing its cover. There was garbage under the bed and the sheets looked dirty. The toilet was covered in urine.

  • Nicole Lynn

If I could score a zero I would this ramada was the legit WORST stay I've ever had in my life. I stay in at least 10 hotels a year w my kiddos as mini stay-cations and this one is the top of my worst of all list. Terrible rooms, dirty rooms

  • Lauren Mancinelli

The woman working at the front desk was so nice that I almost feel bad writing this review. I could hear mice crawling through the ceiling and the walls, and then one hung out on the table near the TV for a MINUTE like it was comfy and used

  • Rebecca Deacon

So the first thing that happened was that one of our rooms wouldn’t even open. There was hair on our bathroom floor. The room smelled like it hadn’t been cleaned in years. There was dirt or something spread on our floor. I watched the house

  • Alyssa Martins

So first off, I drove into the parking lot and wasn't sure if this place was even open since there were only 3 cars. It was and the front desk lady was sitting in a chair. She was super nice and after checking in, she gave me and my kids a

  • Sean Walker

It was an ok place for a last min place. rooms were in bad need of a new face lift. The room we were in looked like the tum wasn't clean so we didn't shower. They said breakfast, well we never saw it. Didn't feel very safe because the door

  • Rachel Martin

The pool was finally reopened! The pool was warm and enjoyable. There were plenty of clean towels at the pool also. Hot tub was still down though. You can't beat this hotel for the price. I left before breakfast was served so I can't speak

  • Ana Corral

Seriously the worst hotel ever. The outside looks ok but the inside is HORRIBLE. There are just random furniture in the hallways, it clearly is not cleaned properly because there were stains on the rugs, the bathroom faucet was broken, the

  • Tipp Kemp

Had a great time at this hotel, they were very accommodating to my family and I due to a sudden death and we had to travel to Indianapolis. We had a few bumps, they charged my card twice one day and made us leave our room because they had

  • Dan MacPhee

I cant believe with all the shower complaints going back over a year the problem still exists (ours didn't work they gave us a key for a different room to use that shower). We asked room service for clean towels the next time they came up

  • Aubrie Rowan Kozik

You get what you pay for. HOWEVER the room we were given was NOT the room we booked. The room we booked doesn't even exist in this hotel. That's not on the hotel, but the booking site. I'd be okay paying a super cheap price of $60 for the

  • Sarah S

After arriving at our hotel, me and my friends immediately noticed how unclean and sketchy the hotel was. The location was dark, very few cars to be seen in the parking lot, and there was broken glass around the parking lot clearly from a

  • Dylan Gang

The ladies at the front desk are very nice, however, the rest of this place is awful. The provided coffee machine didn't work (and had a leak), half of the outlets didn't work, the toilet broke, and the room next to us had a microwave and

  • Kate W

The ladies at the front desk were friendly but they are clearly understaffed and overworked. The photos are very misleading and innacurate. The atrium is the only nice addition this place has. That's supposed to be the breakfast area and

  • Amanda Berning

Staff was nice . Rooms are gross first room was covered in mold , beds were broken, no lighting , broken tv and no smoke detectors. Second room “newly renovated “ had mouse poop all over the floor , still had mold , roaches ,ceiling was

  • Chasity Clay

This hotel could be amazing if the new owners really do what it takes to change the place. The rooms need to be cleaned better and fresh paint would go a long way. The pool was so cloudy it was kinda nasty. There was stains all over the

  • Betty Carr

Clearly use to be great. Broken glass in parking lot.Lake view I loved. 1st room ; no tissue; cruddy looking bath; no place to hang clothes in closet. Phone fake; not connected. Remote broken; Manager helpful with programming TV in room

  • Cortney Bruce

Very, very helpful and considerate new owners. The place is very clean very bright, everything works well, absolutely no problems checking in or extending our stay. If you stayed here before and you think it's still the same as it was

  • Timothy Compton

When checking in was told we had two queen sizes beds just to find out its was two full size beds on top of a queen size box spring the paint was coming off the walls payed on line just to find out there was another 50 deposit

  • Jackie

Absolutely disgusting.. in middle of remodeling.. Smelled like urine walking in, employees were move... old food left in the microwave, who knows how long it was left there.. curtains were falling down...

  • Joe Baker

This place shows three stars... we seach for quite a while and could not find any one of the three stars. Good luck to anyone who dare venture into this place

  • Mr. Hunt

Still needs a lot of improvements but the new management is doing a good job of getting things cleaned up and repaired. More

  • John Nelson

Clean room, but showing obvious "wear" and need of an upgrade. Still, good value at a low price.
Trip…
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  • Daphne Moore

Best place I've ever stayed... Nisha is the best... Management rocks housekeepers rock..
Rooms:
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