I recently went to visit my Nan in this hospital where she has been staying on the geriatric ward (ward 9), I am absolutely disgusted in the way my Nan has been left in her bed numerous times, and the way she and others in this ward have been treated! My Nans dignity and respect have not been maintained at all it’s disgusting how these professionals can even call themselves professionals, there was a point when a nurse had came in and a woman in the other bed had a type of dementia and was talking to herself and was calling out in pain, this nurse then found it appropriate to mimic this elderly woman and tell her to “shut up”, my Nan had been left in her own faeces and was cleaned when another one of my family members had told them that this was no way acceptable. There was another incident when another woman had come to visit her mother in the hospital and asked another nurse if she could take her mother for a walk in the wheelchair she had brought with her, the nurse had gave her the green light to do so, after an hour or so the nurse who was supposedly looking after the elderly on this ward did not know where she had gone and was looking in the toilets for her she then turned to me and I said “I hope she’s not on the floor because I’d be in trouble”, it took for her to ask me where this patient had gone for her to know she was on a walk with her daughter! There is absolutely no communication skills for these staff that call themselves professionals. My Nan had became extremely ill through having a knee operation that was later on to be realised she should not of had the operation again due to the lack of communication skills this has come to my Nan becoming extremely ill and now being sent home due to the hospital not being able to do anything for her! I hope this review is able to become an understanding for these “professionals” to change how they are delivering care to individuals and make their quality of care improve.

Went in with severe chest pains struggling with deep breaths, I have history of pneumonia yet the doctor examined told me I'm fine offered no x ray an told me to leave, at which point expressed my concern that I think I need an x ray as when I last was diagnosed it took me 3 doctors assessing me before going for an x ray to find out I had pneumonia, however when expressing the concern and asking to talk to a senior member of staff, I spoke to the senior on the ward who told me to go back to waiting room or she would call security, when I asked her name as I wanted to make a complaint with how she dealt with me she then ran off and hid her id in her desk, i asked her why she did this she said she hasn't got to tell me and again threatened me with security because i was stood in the corridor talking to her, i also felt uncomfortable in the waiting area as it was very full and i felt like i needed some air as i was struggling with chest pains, this was completely disregarded, she then called security and I was watched throughout all my assessments by security then, even when lifting my shirt up, i found this a violation of my privacy, i felt uncomfortable expressing this at the time due to having 2 security staff in full uniform in the area, I felt outnumbered and singled out, and then to be told i have nothing wrong its possibly bruising from a fall 2 weeks ago, i found i had to accepted this diagnoses and was still then escorted out the hospital by the 2 security staff it was as though as soon as i mentioned a complaint I was treated like a criminal, this hospital really needs to check the ways they treat their patients

I went to A and E on Sunday 10th of October 2023. I had been having serious pain in my left kidney area for 4hrs and it had become unbearable. I booked in and sat in waiting area. By this time it was 9pm .After 2 hrs I was told I was in the wrong waiting area and told to go upstairs to the first floor. I booked in there and sat in waiting room. It was 11pm by then and I was very tired , tried to stay awake but couldn’t and I almost fell of my chair. A nurse finally came and I was assessed and they said I needed a scan . I was at last given some pain relief at this time. I told the nurse I hadn’t eaten for 12hrs and she kindly made me a cup of tea and some brown toast. Not long later she took me for my scan and then took me back to the downstairs waiting area. Here I sat for another 5hrs. I was told the scan showed I had a kidney stone with some swelling and they wanted to send me to Heartlands hospital for treatment .I was in more pain so I was given medication for that.I was very very tired as I had been awake for more than 24hrs by then, I got very stressed and tearful and asked if I could go home to sleep. They said if I left I would loose my place. It was 5.30 am Monday morning by then and I was very stressed and tearfull. I made the decision to go home to get some sleep. I slept for 7hrs straight and felt so much better for it. Now I am usually a very patient person and fully understand that the NHS is under funded and understaffed but too expect a 73 yr old to stay awake for 24hrs plus is unreasonable and cruel. I still have the kidney stone and am controlling the pain as best I can. The NHS is truly broken.

Went to A&E for my children. Receptionist/ Nurses were extremely rude. Shouting at parents when going through a difficult time. More so to the people of colour too. Sickening. Staff also lying to each other so they didn't get the blame but instead blame parents for 'not listening' when they were questioned by other staff that clearly looked intimidating to them. Staff knew they were giving incorrect information to parents, e.g Telling parents to go to the waiting area, once there, the parents were being shouted at and blamed for 'not doing as they've been asked on arrival and to go back to the receptionist'. This place was unreal. The way people in general were being treated by the condencending staff was beyond disgusting! Waiting times seem to increase as soon as you've waited the HOURS you've originally been told to wait. 6 hours went by then an announcement of a further 3 hours and so on. They could have a system in place but no they expect SEN children with extermely high fevers, in pain to sit around for 12 hours plus. No wonder why they're actually known as NO HOPE HOSPITAL! NHS staff at other hosiptals have told me this themselves!

We visited this Unit Harvey Ward as we’ve been referred by our Gp and whilst talking to the Doctor about concerns as it’s our second time coming for same problem about our child. The HCA staffs and a midwife were busy laughing at us. The lack of professionalism is so alarming! It’s our child and we have every right to be emotional, and lay all complains possible to the Doctor to understand, so we don’t keep coming back. These staffs were laughing and making jest behind me and I can hear them loud and clear. Lazing around and doing nothing, the last time I check the hospital is not a comedy font. The first test we had came back as error because as one of them made a mistake hence why we came back again. Am not the only parent they did this ‘laughing jest’ thing too that day as I saw them doing same to other parents. Pls do better! Am not sorry I love my child so much to be very concern about her well-being. And we want to thank the A&E children Units. For making us feel welcome. Their staffs their are amazing.

Absolutely disgusting service in good hope hospital antenatal ward . I went to have my scan and before even walking into the scan room . I was waiting by the desk while the woman Louise just stared at her computer screen totally blanking me for 5 minutes until I asked how long I’ll be waiting . I was then taken into the room to find a male sonographer. I politely requested for a female and I was told I would have to rebook which I had no problem doing . I was then weirdly looked at and spoken to at the desk just because I’ve asked for to be booked by a female . Service was absolutely appalling . Really cannot believe how both the women were speaking at the desk as well as the male sonographer . Definitely will be going back to solihull for my scans . Although it’s so far away, definitely worth it .

I wish I could give 0 stars. This place is an absolute joke. I came to the A&E at 9pm, I waited 7 hours to see the doctor and at the end the nurse told me I still have to wait a couple more hours thus I decided to leave. The staff are absolutely horrible, the nurses I had contact with all lacked any empathy and replied as if I owed them a fortune. It’s clearly visible that all the staff that came from abroad are doing this for the money, Absolute no care for patients that were sick, utterly rude and not fit to work for the NHS. Good Hope Hospital must be the worst hospital in the country by a mile and the name of the hospital must be the second biggest joke after the under educated staff.

The staff at the children's A&E needs training on empathy. Just a bunch of emotionless people. I get it, you all see really gruesome stuff sometimes but be kind when a worried mother approaches you even if you think it is minor. I called 111 for my son who woke up with a really bad nose bleed. I was asked to go to good hope by the call handler. When I got to good hope, The nurse said there was no Dr in the hospital to see my son and sent me to warren farm to see a Doctor claiming they had made an appointment. Gave me a bogus reference number only to be told by warren farm that there was no appointment on their systems and they are run by nurses with no Doctors available.

I am exceedingly disappointed with their lack of communication skills. A few months ago I had a telephone appointment booked for 11am, I had a telephone interview set for mid-day from Canada and the call from Good Hope never came, I had to put that interview off and I ended up losing the job to someone else and the most likely culprit being the fact my call from Good Hope never came. I waited for four hours. I have another telephone appointment booked today, for 11am and it is now after mid-day, I am appalled and there will be repercussions from this. I am exceedingly disappointed as it seems Good Hope does not realize that we have LIVES!!!!!

Visited the hospital which is local to me at 1am Sunday morning. My 16 yr old daughter was very unwell at the time. Since arrival we were treated with nothing but care and professionalism. All staff were amazing, polite and informative. We visited minors in A&E, CDU and then SAU and all areas were lovely, not only with my daughter but to me also. I am a nurse myself but it gave gave ne great reassurance thst during the difficult time in the NHS at present, the compassion is still very much there. A special thanks to Sister Toni on SAU who reassured me when my daughter went quite poorly at one point. Keep up the good work! :)

Good Hope a.k.a NO HOPE HOSPITAL‍ I've been at this hospital twice with concerning hernia issues with my infant son and twice I've had to walk out and go to a different hospital because of the lack of Carr and empathy and the Nurses on the children's ward are clearly just working for the pay and not the passion to care for children. I went to Birmingham Childrens Hospital and was seen to in like 2hrs. I was waiting nearly 3hrs at No Hope with a distressed crying 3month old and no1 even checked to ask what's wrong with him. I just hope that no child DIES on the really lack of interest watch.

I would rate my experience at GOOD HOPE A&E as excellent, and the speedy service I received was second to none. From the lovely triage nurse as you walk into A&E, to my fantastic nurse Wendy (with the chakra tattoos) and the wonderful consultant. I was in and out within about 2 hours. My best experience ever. Now if GP receptionists could take a leaf out of the 'real professionals' book, the NHS would be running as beautiful as ever. I our NHS. Get rid of all the useless middle management and pay the people on the FRONTLINE what they deserve and much more

Came in with my partner for a booked scan, they where fab very polite and helpful. We were sent 2 two different departments to get the results the last was A and E, this is where it all went downhill. Had to book in just to get the results and even have obs taken. Staff were as friendly and helpful as wet fish, and the security guys were more sympathetic to the people we seen coming in. Many staff seen on their phones standing around laughing. The Docters where good and very helpful when we seen them for less than 5 minets. Unbelievable

This place is absolutely a joke. The so called staff do not know what they are doing, we have been waiting needlessly for 8 hours and no one has come to see us. People have come after us, they have been seen and let out, we are yet to be seen. Most of the staff either do not know what they are doing or are not doing what they are paid to do. The clowns who are monitoring the function of these services should be sacked as they are too impotent to tell the difference between a service and just having a laugh.

I spoke to staff nurse Thunali and they blamed my past mental health issues for asking for a physical health scan because i believe my genetics have been tampered with. I don't feel right and they are neglecting me and blaming mental health. My human rights are being abused and breeched and i am in danger of losing everything I've lived for because of neglect by the NHS. Staff nurse Maude then proceeded to take my bloods and then they discharged me. They took about 5/6 hours to get it iver and done with.

I think it is a joke that this hospital still has a one parent policy in place within the Childrens Ward, as an NHS Trust you should be aware that children respond to there parents in different ways and having both in attendance is more beneficial for the wellbeing of the patient than only one. This practise was acceptable during the initial Covid-19 outbreaks but not now! both parents have rights!! Especially when my child had to be held down to have an inhalor.

Would rate zero stars if I could. Absolutely awful hospital with no compassion or regards to their patients. The healthcare assistants do more than the actual nurses. Some staff really go all out and over work themselves , unfortunately not all staff are so passionate about their jobs, hence why some staff have to overwork themselves. Total lack of communication and seem to be a very disorganised place. Should be renamed No Hope Hospital.

After having a terrible experience at this hospital when my mom died 23 years ago I have avoided the place at all costs. I visited A&E last week on 15.06.2022 and the Nurses and care staff were absolutely wonderful and so understanding. The Doctor Melvin was the most caring and professional Doctor I have ever met and I felt so reasured and well cared for, this has changed my view of the hospital and I feel the staff are amazing.

My Father was in this establishment, I was aware that he had a relapse I was allowed to see him in resus even though I had tested positive for covid. I then kept away from seeing him. I rang every day and on the forth day I was told oh he is fine. The next thing knew on the Monday at 6am I had a phone call from my brother to say Dad had d died during the night I was his next of kin but this hospital to let me know he was dieing

I am still at A&E, I’m waiting almost 3 hours to be seen... I was in a lot of pain and I tried to explain it to them exactly 5 times. They just said it was normal and always encouraged me to give up... every time they said that if I wanted to give up it was my choice... at no point did I talk about giving up waiting, but both at reception and the nurses said that if I wanted I could give up.

I have been to the Same Day Medical Emergency Unit for the last 3 weeks.The staff were always extremely busy, but still had time to smile & be exceptionally kind & caring. A special thank you to Consulants Natalie& Jenny. Also Xray department& the kindness experience by the radiologist having my scan. Everyone works extremely hard & a huge thankyou to everyone.

Having heard mixed experiences I was not sure what to expect. I can honestly say for what was a bit of a worrying visit to the Treatment Centre I had the best experience from the 2 nurses and surgeon that sorted my treatment and the lady at the ticket portacabin. Just lovely postive NHS staff who put me at ease and all had a smile on their face. Thank You

The hospital is okay, not great but what really deducts the stars is the parking or lack thereof. It's so bad people just park wherever they can to make it all work. At least it's so bad that if you do get a park in carpark A, the barrier is broken, so at least you don't have to pay for the frustration of having to drive around it going someone leaves.

I was rushed into Good Hope resuscitation unit and was cared for by the critical care team. I ended up staying in hospital for 12 days and although being a patient in hospital is not very nice, the nursing & HCA staff were just so unbelievably kind & caring. I would highly recommend this hospital if you need good quality care & understanding

I would like to say a huge thank you to Good Hope hospital. A and E and short stay ward. Especially to Anita, Sanja and Christian (Philippine nurse). The whole experience was amazing. From the time I was admitted to the time I was discharged I was supported. Even the food was good. Clean and tidy and nothing too much trouble. Thank you again.

Visited Good Hope today 14 th November for a chest XRay, Helpful happy receptionist guided me area F another very happy receptionist. Greeted by radiographer , again happy friendly professional I was back in my car in 20 mins free parking as under 30 mins. Wanted to comment as our NHS gets such bad press. Thank you for excellent treatment.

Was really looked after by everyone at the a&e department and a special mention to surgical nurse practitioner in Minor injuires she was fantastic and put me at complete ease and was a credit to the hospital. I can't remember her name but if someone could reply to this review I would like to get the lovely lady some flowers.

I was admitted to A&E on the morning of 11th May and was looked after very well I then ended up in the Medical Assessment Unit until being discharged 4 days later the treatment was second to none and all the doctors, registrars consultants and Nurses and the staff who bought the food to me were wonderful

Waiting times is absolutely tremendous can’t really blame staff for it as they was doing their best, but we had to wait for over 10 hours so far , I’m leaving this review while we still wait and hope that we will be sorted soon but hopes are fading just like patients who have to wait so long

I have recently spent 2 weeks in GH & I cannot speak highly enough of all the care I received from arrival at the assessment unit to my stay on the cardiology ward , every member of staff , from cleaners , nurses to consultant drs treated me with the utmost respect & kindness Thank you !

A very nice hospital. There's so many signs and very clear to navigate around. They charge about £3.10 for two hours which isn't too bad. I thinks that's the price in all NHS hospitals in Birmingham. They're very strict to the covid guidelines and have facemasks etc in place if required.

Trying to find out about my 99 year old sister who last I heard was in an ambulance outside hospital for 5 hours. Even though I provided full name and her birthday because I couldn’t give year of birth told me they could give no information. She is alone and I find this disgusting,

Very dangerous hosptial and extremely dangerous security staff including extremely inexperienced staff nurses doctors site managers dealing with very vulerable patients extremely hostile place also other patients who are not vulerable put other vulnerable patient's at massive risk

Beware. Watch your vulnerable family members. Especially on ward 15 at night. One Person is a known bully to the vulnerable. When reported to day staff they knew who we meant. Why are male junuor staff allowed to take ladies to toilet and shout at them. This needs investigating.

I have been to this fantastic hospital today and the checkups they provided for me was perfect and the doctors and the nurses are so friendly and helpful. I have never new a hospital like goodbope exist as my past experience with the other hospitals in Birmingham was worse.

Had to go to Minor Injuries Sunday afternoon as I’d twisted my knee. From start to finish I was met with polite, friendly staff. From registration, to x ray, to being reviewed, fitted with crutches and discharged with advice took just 3hrs. Well done to the whole team.

Very bad experience at there.. never gonna go there ever.. they took my sister near to death because of their own big mistake. She still suffering because of their foolishness. Very very disappointed with them. Will never recommend to anyone especially for maternity.

I would like to say a big thank you to all team ( from nurse to doctors)AE Emergency Department. I'm still here but the kindness and the care are providing here ,made me to feel safe and less worried about my illness. We need more people like this !!!! Thank you!

Having just had to drop my wife at the hospital I was amazed at the speeding, by people who are obviously staff from the hospital. The speed limit signs around the hospital state 10 mph. If your own staff can't obey the rules, why should anyone else?

I got there about 0900 car park was almost full which surprised me, first 30 minutes are free which was great for me as I was in had my appointment and returned to the pay machine in less than half hour. Nice hospital friendly and helpful staff.

Had reason to accompany dementia patient at Good Hope twice within 3 days. Staff in A & E and Neurology were excellent. All very pleasant and extremely helpful. Only downside was the wait in A & E to see a doctor. All working very hard though.

I went to the A&E department last night and it’s the best one I’ve ever been to. They had staff on sight checking vitals. I was seen within 30 minutes of arriving (seems cheeky but I couldn’t breathe) they were so so lovely and helpful.

I went to the hospital after losing hearing, loss of balance and blurred vision. Only to be told I had fluid in the ear. To go home and take Sudafed. Went back to my doctor's who told me to go to another hospital a couple of weeks later.

My 85 old mother is No Hope Hospital. Her care has been dismal. She is a ward that has been shut for 8 days now but they still don't answer their phones .I have now tried today 17 times . Communication is shocking. She was allowed to go

I had been assessed by the RAID team when I was in a mental health crisis. I waited 12 hours, then saw a horrible male psychiatric nurse who told me to just go home & stop wasting his time, since he believed I was attention seeking.

I came in today for a day stay procedure under General…& I have to say I was so well looked after by ALL the nurses doctors and staff who were so kind and caring.Thank you so much for making a nervous patient’s stay a pleasant one!

This place is an insult to the NHS. Bloody disgusting service all round. What A and E department doesn't have a doctor on duty. Is it because they've all been shipped over to the hospitals on the fly on the wall tv documentaries.

Attended A & E tonight with my daughter who got an earring stuck in her earlobe. They literally got her in and out in less than 10 minutes. Quickest hospital visit in my life! And she’s not traumatised thank god Thankyou! …

The best hospital as I want to thank all the staff on ward 29 they are the best and better than the other hospital I go to in Lincolnshire they did amazing at least they paid more attention to me I can't thank them enough xxxx

Today my 4yr granddaughter was taken into AE . I cannot praise the staff enough, from the initial nurse, reception staff in both AE, and children department to nurses and GP doctor within the hospital. Thank you to our NHS

I unfortunately chose this hospital for my maternity care and birth. I have had a terrible experience and if I choose to have another child I would rather travel a large distance than to give birth here again.

I would like to say how well I was looked after by this hospital and staff I went into hospital Friday and came out Sunday I had chest pain. Fortunately it wasn't a heart attack. They deserve the best feedback

I don't leave reviews often so this means something. I've never experienced kindness, good bedside manners or a correct diagnosis from any hospital in Birmingham or abroad before, until I came to Good Hope.

Could not have looked after my 86 year old mom better, staff from cleaners to consultants and everyone in between were superb, freindly and proffessional. Big shout out to ward 29 which was also very clean.

My mom had to have some tests,the nurses were very attentive and helpfull, mom was scared but they soon put her at ease and thankfully we had good results. Thank you to all the nurses for being so lovely

My husband was taken into A&E due to heart attack. Staff there were amazing. They acted fast, very courteous and friendly as well as being very professional. Excellent service, can't fault them

Parking is terrible, people parked everywhere, on disabled and shouldn't be, red route ect, double yellow lines not good. They need to start clapping people then they will learn.

Hospital staff don’t deserve 1 start they don’t care about you if you suffering from pain. If you ask for painkillers you will get it after 4 hour take me 8 hour to see doctor.

Had Gyno procedure on Tuesday 21st November and from the Aneathist, Nurses on Day Surgery and Recovery Ward Nurse all were very efficient and friendly including DrDr Khadjia

Extremely helpful nurses and friendly staff. I and my wife spent 2 nights at the fothergill block and been treated with care, respect and dignity. All the staff are amazing

Absolutely first class care this morning. Went in today with chest pains from the ambulance service to the doctors and nurses I could not fault them. A huge thanks …

Recently had an Angiagram, all I can say is absolutely Very personal, and tea and biscuits to follow. Massive thanks to NHS. Now off Coventry to get sorted …

I was recently admitted to good hope they have always looked after me thankyou to all the staff who have looked after me over the years with my health issues

Non of us like going to a hospital, but they were all very kind and caring made a stressful experience so much less stressful, thanks to all the staff

Waited for permission to leave rather longer than expected but staff were very friendly and helpful and I felt very grateful for their kind attention.

Awesome hospital, I've never had a bad experience here. The staff are kind and very helpful. Just a pity they spent so short staffed.

Fantastic care from a amd e staff, surgical team and the staff in ward 2. Made my stay very comfortable. Thank you

Visited recently and can honestly say the experience was excellent. Staff were very helpful and friendly

This hospital is good but the wait to see a doctor, waiting time 5/6 Hours, not good,

Disgusting hospital No humanity 9 hours wait to see a doctor even they were not busy