A Sad Broke Down Training Program Story I made the appointment on Friday, the 13th (oh NO, that was the problem from the beginning!) for a 90 min massage on the following Sunday, today. I posted up in a local Starbucks 2 hour early to ensure timely arrival. Having done 100 deep dip pushups and 12 or so diagonal pool laps to prep, I wanted to make this smooth for everyone. Walked in 5 min before appointment time to check in. The receptionist told me the phone number they had for me. I simply told her that the number was incorrect. She informed me that because I did not have a credit card on file and because they could not reach me at the number (incorrect) on file to confirm, etc the owner decided to take my appointment off the books. She acknowledged that it appeared that I had been there previously as part of a couple and confirmed that I had obviously booked a solo appointment this time. Check and check. She acknowledged that the appointment was booked by one of two new trainees. She offered me the option of rebooking and the option of speaking to the owner about it. I respectfully declined both options today. I protested mildly by asking why the owner decided to grind me up in the training process. She said the owner thought I would be a no-show because I did not answer the phone and did not have a credit card number on file, etc. I feel like the owner should have kept me on the books and took the no-show risk associated with the breakdown in the establishment’s appointment setting protocol. Clearly the problem was an inaccurate recording of the number and a failure to ask for my credit card during the appointment setting process. At the very least the owner could have left instructions to be summoned if the no-show risk client actually DID show up and deliver the sad broke down training program story personally. This way, in addition to the story being tastier coming from the owner, the owner could have further reduced the nasty taste I have from driving 25 miles one-way to be a 2nd visit client and being jacked around. I guess I will go to the gym and do some heavy lifting. (510) XYZ-PQRS, NOT (501) XYZ-PQRS

If I could negative star this place I would. Not only did Amber call me 15 mins before mine and my fiancé’s appointment as we were driving over and informed us that an appt we made 5 days prior all of a sudden could not accommodate the fact that I needed a prenatal massage. She proceeded to tell me the only thing she could do is reschedule my appt. When I asked if there was a way she could switch my therapist with someone that does she then told me there wasn’t anyone there today that did them, then when I asked if I reschedule would they comp my massage since we had 2 facials and 2 90 min massages that are being cancelled last minute. She then told me that they could accommodate me today if I change my massage to a 60 min instead of a 90 min, when I ask her why am I able to be accommodated for a 60 min but not a 90 min she tells me not to be rude when I’m obviously seeking clarification. I then ask her name and ask if the owner or manager can call me she says sure and hangs up on me. Not only is she the one that’s rude but definitely unprofessional. disappointed because we were we looking forward to our spa day. Stay clear of this place until they could find someone that could manage the front properly. Update: it’s interesting how the owner gives me their info to follow up about the incident and when I email them I still don’t get a response. Great customer service all around apparently

This review is based on an experience utilizing Groupon and speaking to the spa manager at Massage Green Spa for the Scripps Ranch location. A Groupon was purchased for my fiancé as a birthday gift which unfortunately he was not able to utilize. He scheduled an appointment to come in but missed the appointment (due to work obligations; active duty military) for which he realized too late but gave a courtesy call to ask to reschedule. The courtesy call was made later (for which the manager kindly pointed out by her “time stamp” comment) due to inaccessibility to step away from work. The policy Massage Green Spa has in place does not allow for rescheduling and offered he could still come in and receive whatever time is left for his massage same day. This is not practical or realistic for someone who is working on a base 40-50 minutes away. Although the manager at the spa was not rude she offered no flexibility or resolution to the matter. There was no real thoughtful investment in true customer service. Paying full price for a service he did not receive without attempting to come to a more fair resolution based on the circumstances of the missed appointment was unfortunate. There will be no attempt to visit this business again nor will it be recommended to anyone else.

This was my first time at massage green spa in Scripps ranch. The front desk staff was so helpful in scheduling my facial and massage back to back they even offered me different times throughout the day which I know is tough because I came in on a Sunday! My esthetician for my facial was Emily and she was so kind and knowledgeable, she took the time to discuss my current skincare routine with me and even helped answer some of my millions of questions regarding skin care while breastfeeding. She was so nice and it was such a relaxing experience my skin looks AMAZING. My massage therapist was Ashley and she was so nice, very thorough and helped locate areas of my body that were so tense. She immediately put my body at ease and helped my aches and pains. She went out of her way to ask me where my problem areas were and put special focus on these areas during my massage. I highly recommend massage green spa, as well as Emily and Ashley! They are amazing I will be returning!

I have never done a review before but I felt that it was necessary for this. At 12:07pm on February 10th I contacted this company to schedule a spa day for my girlfriend for Valentine’s Day . The receptionist assisted me with a polite attitude at first but as we talked and I requested her tell me the total amount of a package deal I saw on Groupon she gradually became short with me and seemed reluctant to give me the total amount of the 60 min facial, 60 min massage, and 40 min sauna service all together. instead, she provided me with separate prices of each which honestly was fine with me. I politely asked if she can wait a moment while I input these prices in my calculator to give me a total so I can book an appointment now but she quickly cut the conversation short by suggesting I call when I am ready to book an appointment despite me calling to do just that. I will not be calling back or spending my money at this company.

If you are looking for a dam good massage. Look no further . Amber is your gal. I have had many many massages in my life time. Amber’s knowledge what a body and where an what to work on is amazing. Her experience and schooling of the different kinds of massages comes in every session. You truly have not had the massage you ever dreamed of until you meet Amber. I signed up for month membership just so I can spoil myself with the most incredible massage therapist of all time. Amber is amazing and she makes me feel like a new woman. I’m ready yo conquer the world. I wasn’t sure I wanted to expose my Amber secret. But, it wouldn’t be right to keep something as awesome as Amber to myself and not share. Just wanted to make a great shout out to Amber. Keep up the great work and continue doing amazing massages. You are the best! Laura Songer Happy Client

Massage was okay at best. Upon arrival I was greeted by a receptionist. Very pleasant. Overall first impression of the upkeep is good. Nice clean place with a waiting/seating area is open and inviting. But there’s no separate reception area - one of the therapist was being told of a dissatisfied customer. A little unprofessional in my opinion. There was a lacking feeling of spa-like amenities. No place to change Into robe or shower, no lockers or locker room. No slippers. No water with lemon slices and mint. (There was iced water though). No aromatic diffusion in massage room. Carpeted throughout with exception of front reception area. A trip to the restroom had me wondering the last time a deep clean was done with the tile grout and carpet. Dark carpets have me cautious. Overall lacks the feeling of complete and total tranquility.

I absolutely love my therapist here. I started going in for deep tissue massage and went through 3 or 4 therapists before I found the one that I clicked with the most. But of the 3 others, all but one were fantastic and listened to exactly what I asked for. I am almost always able to get an appointment when I need one, too. Update March 2022: I come see Debra on a regular basis because she works the exact trouble spots on my body as I ask her to do. A few months ago I was experiencing numbness in my fingers, and she did something to my arm and I felt my blood flowing again! It was pretty miraculous.

HIGHLY RECOMMEND:Best experience I have had in San Diego for a massage. Professional area, prices are reasonable, smells on relaxing essential oils and a beautiful lobby. All the staff was super friendly and I can see why they have so many regulars. My masseuse Braz, used some really diverse techniques & you can tell he has had some experience with reflexology. This was my first visit and well worth it. Wont be going to another massage place in SD as this was just the relaxing visit I was looking for this week.

Highly Recommend!! I went to this Spa after several different people reffered me to this location. It was an amazing experience. The staff was very friendly and accomodating, while the service was top notch. The two most imortant factors when going to a massage Spa, are the cleanliness and the quality of the massage. In my experience at this Massage Green Spa both were 10 out of 10!! I rarely write reviews but felt inlcined after my expereince here. I will definitely be referring my friends and family!

Had a Groupon for massage n hot sauna. Hot sauna was really good as no interaction n u get right into ur hot sauna privacy n relax. Massage was slightly off bit. Masseur was listening well, but didn't experience the right spots were hit. I like little hard or deep tissue type massage but after conveying sme there were no actions taken, hence deducted one star. Overall experience was decent, friendly or responsive staff might at some delay when super busy but not too shabby. Regards Ishan

This was the most disappointing massage of my life. I walked out with the same pain I walked in with. The therapist didn't focus on the area I asked her to. Also, I booked hot stones and no hot stones were used. I mentioned that when checking out to hopefully not get charged for them. I loved the massage green in San Marcos so this was a very frustrating and disappointing experience. Probably won't be coming back but if I do I will definitely request a different massage therapist..

I love Massage Green Spa. Going for a massage is the ultimate treat to myself and I want to feel pampered, which is exactly how I feel at the end of my treatment. The facility is lovely and peaceful. Everyone I have worked with has been professional and the therapists ask questions to make sure they meet my specific needs. Compared to any hotel spa, the rates are amazing. I highly recommend this spa for massage and facials.

I was in the area, and noticed the new location and decided to try it out. I was pleasantly surprised. The lobby is beautiful, and the receptionist was super nice and friendly. Janice was my massage therapist, and was very diligent about asking me if the pressure was good. She paid special attention to my upper back and shoulders at my request, and did a great job. I will definitely be back soon.

I tried to like and enjoy my massage but I couldn’t as my masseuse was talking to me the entire time and asking personal questions and sharing her personal stories which were really bothering! I hope she reads this and stops doing that. Also, I could hear sounds through the wall from the neighbor suite where they were practicing Karate! It wasn’t a relaxing experience at all and I won’t go back!

Just had Alice this morning and she was fabulous. (: Will book again with her. The pressure she applied was perfect and she would ask if it was too much or too little and made sure I was comfortable. I have issues with my lower neck and shoulders and she focused on those areas and did some stretches that felt amazing. She knows her stuff! So happy to start the weekend off with a massage here.

I love coming here i feel very welcomed from the front desk..and always have a awesome experience.. I will make this my home because that's how I feel when I'm there.. Lisa is great, she's the owner and the therapists are all very different and have great skills in there own techniques. Ask for Ashley Rose though, she's the best. I got the best massage I've ever had from her.

Massage green is great! All the staff is welcoming and very friendly. They are very accommodating with all their services and booking appointments! I love that anyone in my family can use My membership! They have new facial products every month depending on the season. They also have great things to add to your massage and facial like hot stones or aromatherapy.

I had A phenomenal massage by Gordon. His knowledge of the human anatomy made his work stand out. His touch is extremely relaxing and controlled, with a comforting feel and stress relieving rhythm. Definitely recommend this massage spa, I will personally be going every other week! The facility is clean relaxing and up to date. They even offer a personal sauna.

We had a couple massage this morning & it was so great. The place is gorgeous & it was so soothing. We loved the massages we got, only negative thing we have to say is that we wish the botanical music was in the massage room too cause it would have made the experience even more better. The sauna was the cherry on top! Overall a great experience!

Don't judge a book by its cover! This little gem looks like another strip mall store, but when you get inside its clean, beautifully decorated and relaxing. The staff is friendly, welcoming and professional. They have great deals on their services and occasionally you can find a great priced Groupon. Go support the little guys and give'm a try.

The spa is always clean and efficiently run. I am a longtime client of Debra. She gives fantastic massages and always asks first which areas of your body need special attention (I exercise quite a bit so my joints and muscles can get a bit angry). She takes note each time and uses deep massage or hot towels where it's needed.

Amazing experience at Massage Green Spa! Suzie gave me the best massage that I have ever had. Will definitely be back for more. Lauren at the front desk is so genuinely friendly and helpful. Finished my Christmas shopping with their great deals on gift cards. A taste of heaven at Massage Green Spa!!!! Five stars absolutely!

10/10 recommendation. Alice was truly amazing and being in the military for ten years, it was a much needed experience. Very relaxation and made sure I knew how to relax, especially since us military folk have a hard time relaxing as it is. I appreciated her approach and service and would definitely return! Thanks again!

The massage was great and very relaxing. Parisa was very attentive, kept the pressure as expected and focused on the areas we discussed beforehand. The missing star is for the lack of lockers or any area to undress/get ready for the massage, making the advertised 60-min massage a 45-ish minute experience.

My best friend & I had Crystal & Amber for the first time (couple massage) & they were both amazing!!! They were so amazing we ended up getting their monthly massage membership!!! Lisa (owner) was the sweetest!!! We’re so happy to have finally found a bomb massage place after so many trial and errors!!!

Debra is absolutely amazing! I am so lucky to have her assist me every time I come into Message Green. She makes me feel comfortable as soon as I come in to see her and I leave her feeling so much better. Please schedule with Debra, you won’t regret it! She is one of the most selfless and kind souls!

Place is always clean and the staff are friendly and give great massages. But the reception ladies can never schedule appointments. I tell them every time that I can't come in at 6pm and it has to be later. They always call back to ask me if I can do 6pm. Makes me wonder if they want business or not.

My friend and I went to get a massage. My masseuse didn't share her name, but I think it was Erin Kelly from my receipt. The massage was ok, it would have been better if she put more pressure but she didn't ask how I felt with the pressure. My friend was offered water but I did not receive any.

I have booked here multiple times … and out of four bookings only one actually happened as scheduled… they kept canceling on me same day of service… ‘technicians emergency or unavailable’ at last minute. So frustrating. Massage is good when it actually happens… but place is very unreliable.

Came here for a massage today and it was amazing. I had Dosa and she was so communicative and sweet. I told her my occupation and she made sure to apply pressure at the right spots. Consistently made sure I was okay and comfortable. She’s the best and I will be back!

I have been seeing Debra every month for about three years. She pinpoints my problem areas and knows the perfect pressure to apply to leave me feeling so much better. Her goal is to help heal and she is fabulous at it! I look forward to my appointment every month!

Mychelle is fantastic, I had never had a massage before and she explained everything to me and checked in to see if I was comfortable throughout the process! I’ve now gone back 3 more times and will continue to do so! Such a relaxing and calming environment!

This place is absolutely amazing! All the employees have such great energy! The owner Lisa really cares about all her clients! Highly recommend this place! Amazing facials and massages! Every therapist I have had has been awesome! Definitely will be back(:

I was not impressed with my masseuse at all. He seemed more annoyed that my neck was the only area i needed him to work on. There was some relaxation techniques that helped, but my neck felt work by that evening. I will probably never go back there again.

Deborah is a godsend! She fixed my back and shoulders - sore from nursing and constantly bending to pick up my baby. She was thorough and knew exactly where to press to release all my tension. I will definitely be back to see her. Thank you Deborah!

I had a fantastic first experience at Massage Green! The customer service experience was great from booking on the phone to the manager of the spa who was very welcoming when we came in for our appointment. I had a couples massage with my

Disappointed in their service. I bought a couples massage on Groupon from this company as a gift for my finance’s birthday. 3 hours before our appointment they had to cancel because one of their massage therapist was out. They didn’t have

I always love going to Massage Green Spa! I just had my first Swedish massage with Aly and it was the best massage I’ve ever had. She was great about checking with pressure and focused on the areas I requested. So impressed! Thanks Aly!

Aly is seriously so talented and knowledgeable. Best massage I’ve had in my life and I’ve had easily over a hundred massages. She knows the body well and applies the PERFECT amount of pressure. She really listens to what you need too.

I've been coming here for massages for a few years now and recently started getting facials. The past two appointments have been with Misty and she is amazing. She's very knowledgeable and she makes me feel comfortable.

Victoria C. Is winderful! She's very knowledgeable and sweet and listens to what you need! Deep tissue for me like always and I feel so much better! I would recommend Massage Green Spa to all my family and friends!❤❤

Massage Green Spa is the place my husband and I go to escape the stress of life. We have really enjoyed our experiences with the staff and masseuses. Veryprofessional and very relaxing. Highly recommended!!!

I highly recommend Abree Youngman at the scripps location. She adjusts to the pressure you prefer and attends to specifics without skipping on the rest of the massage. She got knots out I didn’t know I had!

Ally is AMAZING. She seriously gave me the best massage I’ve ever had. I strength train and wanted deep tissue and she applied the perfectly deep pressure throughout the whole time. 10/10 recommend her!

Came here for a couples massage and it was an amazing experience. It was my partner’s first time getting a massage and she couldn’t have been happier with the results! We will definitely be back soon!

Always professional and always attentive to my personal needs. Extremely clean and relaxing environment. Amber is absolutely an amazing young lady and very attentive to details about my body.

Debra is AMAZING! I’ve been getting massages for 15 years and after seeing Debra my long term lower back and leg pain disappeared. I cannot recommend her and Massage Green Spa enough!

Was able to get a same day appointment for a 90 minute massage to help with some shoulder pain I’d been having. The massage was great and I left feeling more relaxed and in less pain.

My massage with Veronica was very relaxing. She worked on the muscle tension in my neck and shoulders and suggested an Epsom salt bath later as well as proper hydration. Thank you!

Amazing amazing Swedish massage with masseuse Gordon Cowles. Enjoyed the nice lavender aromatherapy during the massage too and looking forward to returning :) definitely recommend!

Spa aesthetics are calm clean and comfortable. Easy transition between treatments. I had a massage followed by a facial it was my first time there and highly recommend this spa.

Ok I don't remember the lady's name but my massage was incredible. This woman had hands of steel and did an amazing job. Had the hot stones as well as aroma therapy. 2 Thumbs Up

Went in for a couples massage with my husband and we both had great massages! I like a really firm deep tissue massage and Alissa took good care of me! Be back soon for sure.

The staff was awesome and the massages were so relaxing and helped loosen up a lot of tight muscles. We did the couples massage and it was great, will definitely be back.

Great place to go nice clean rooms. Friendly staff and all the staff are great. Membership is a great deal, and they keep you membership on file if you lose your cards.

Had an awesome massage with Deborah. She worked on the sore areas and by the time I left I felt SO MUCH BETTER. Coming back in two weeks. Worth every penny!

Not good , massage therapist wasn’t even putting enough effort or pressure even after asking . It was around 4 pm , felt like they are in a hurry to leave

If you want a facial I definitely recommend Emily! She’s amazing at what she does and is very knowledgeable. I’m coming once a month just to see her.

Got fantastic massages for my wife and I, from Dosa and Alice. Worked on the parts we wanted, and got us the relaxation we needed! Highly recommend!

Erin was absolutely amazing, I’m leaving so relaxed! She even gave me tips on how to take care of some ulnar nerve issues, can’t wait to come back!

Great place to get a massage ask for Ashley she is excellent at healing your body. I would definitely recommend this place to family and friends.

Visiting sister and she recommended Spa. Gordon has great hands, technique and listened to what i needed. I do highly recommend Spa and Gordon!

Amber is amazing!! I’ve had many massages at other places and this was by far the best yet! I’m so excited to come back in a few weeks.

Crystal was simply amazing and provided a wonderfully relaxing massage after a high stress week. Will be back for certain. 10/10!!

I see Alicia. Love her. If you like someone who uses their hands/fingers to get into those spots a lot of people miss, try her.

Amber is great! She takes her time and focuses on the areas you request. Would recommend to anyone looking for a real massage.

I love this place! I went to try their massage and it was amazing. Plus it was super clean which is always nice as well

Wonderful and relaxing! Highly recommend Alice. She knew the right place to focus on! Loved it! Thank you.

Wonderful experience, great people. If I'm going anywhere for a massage it's here. And shout out to Erin!

This was my first ever facial. It was great and still felt great all day. Than You, Emily.

Everyone is was great as alway. Laqueshia was fantastic. Even at 90 minutes, time flew by.

Lovely space and excellent service. Joined the membership club and it's a great value!

Dina was an excellent massage tech! Helen was great with the facial. Friendly staff!

Fantastic experience. I am picky about massages, but Jordan did an amazing job!

Jordan was fantastic- BEST massage I’ve had in a very long time - maybe ever!!

Erin and Misty are terrific. Found and fixed my trouble spots immediately.

Gwen is amazing. Environment is calm, clean. Love my monthly massage!

Great massage. She helped my back muscles to relax.

Great spa atmosphere and very clean!