They tried to sell advanced gas purchase which was way over priced. Return staff at the airport were great and the car was very good. Check in was quicker than most rental experienes I've had. Overall a good experience just don't buy gas ahead of time, there are numerous 24 gas stations near the airport.

We experienced a slight delay in picking up the car, but overall, we were pleased with the service. The vehicle we received was in great condition, and the staff members were courteous and helpful. We appreciate the positive experience, Hertz. Thank you.

You are better off going with another brand. Lack of ability to provide timely, accurate billing and an attempt to tell me my car return was past due when, in reality, I returned it a day early ...just truly bad form on their part. Walk on by!

Long long wait to get checked in but the agent was cheery. Confirmed we'd get an all wheel-drive as we reserved, however when we got to the lot, there were none. I asked a couple employees for help (perhaps temps or young adults needing job

Took the train from the arrivals area. Great clean ride overlooking the airport. Short wait and rental check in was easy and the service was amazing. Lisa S took care of us and explained everything and was never pushy, we headed down to the

They still hire incapable personnel. How could you not add my gold number to my reservation?? I went into town and was able to get it accomplished. I can confidently say you continue to hire subpar staff who clearly hate their job then turn

Honestly expected way better from Hertz. The nice looking black lady who helped me with my rental completely scammed me. She asked my brother-in-law and myself if we wanted extra coverage and we both clearly said NO. Then she charged us for

This review is really for the Flagstaff Hertz location. I picked up my car at Sky Harbor and on my way to Flagstaff I realized something was very wrong with the car. I contacted Michael McGuire at the Flagstaff location. There was no way we

There was a lot of miscommunication at the gold member counter. So apparently you have to request the Tesla third party adapter. That should be relayed when renting. I was unaware until I drove to a charger and there was no adapter. I also

Unbelievable. Pre-paid for a Manager’s Special online for a compact EV. Online the car said it seats 5. I have a family of 5. When my husband arrived at the checkout counter he was lied to and told that the car was too small for our family

I had the worst experience ever and will chose never to rent at Hertz PHX airport. I’ll do Avis or something. The rep who checked me out kept the key to the car. When I arrived at my destination, which was 30 min away, I turned off the car

Listen to the others on here. Worst customer service experience. The woman answered her Apple Watch while helping me then asked me to wait while she takes her personal phone call after I waited in line for at least 45 minutes. When I asked

I rented a car online for $387. When I arrived at the airport I added a driver for $13.50 per day. When asked about insurance, I said I did not want to add it because I pay for it through my insurance. The next day I saw additional charges

The casr was nice & clean. Check out was fast as we had prepaid. Initially our reservation mentioned free additonal drivers, so we added 2 more drievrs. When we got our final receipt, they charged us ~ $210! They kept numb when we enquired

Line was long, new employee was being trained which is fine but lied to us to get us to prepay fuel told us gas was $5 a gallon outside airport and trainer allowed her to upsell using lies, gas was actually same price or cheaper than what

Reserved a rental for 9/23 at 7am, upon arrival we noticed the vehicle I reserved wasn’t there. The young woman behind the counter ensured us it’s being cleaned thoroughly and would be brought up shortly. We waited maybe 15-20 minutes and

Yes y’all customers at Hertz, You are totally right all representatives adding insurance complete, standard or basic. I’m taking the courses for insurance and you only need basic plan LDW, means when you lose the car value in accident you

The girl at the greeter booth was incredibly unfriendly and unhelpful. The line to check in for the car (for my pre-existing reservation) was EXTREMELY long. Even though I'm a gold member, I had to wait for nearly a half hour in line just

AVOID at all costs. I wish ZERO stars was an option. I rented a car for myself and my 3 and 4 year old. Showed up and they said 1 hr wait, but after waiting 45 minutes not a single person in line (about 15 groups in front me) had gotten a

RENTERS beware. Despite having prepaid and booking our vehicle prior to arriving. The cheery employee kindly added ROADSIDE ASSISTANCE to our rental for $266 without our knowledge. Before signing, my husband asked if the records indicated

The agent at the gold counter at pickup added additional coverage and fuel purchase options without telling me or going over any portion of my rental agreement. She just asked me to sign the pad and insert my card without any explanation.

Prepaid for a car using my Apple Mastercard and they told us there was no possible way to get the vehicle we reserved ahead of time. It does not say anywhere on their website that Apple Cards can’t be used. In fact, it says multiple times

I signed up for the Hertz Gold membership and booked two rentals for this past week - one in Denver and one in Phoenix. In Denver, my name was on the board and my rental was ready upon arrival. It was easy, exactly as I was told it would

What is going on at the Phoenix Car Rental location? Every since they got the train going, it is impossible to get a car in a reasonable amount of time. I tried to rent a car here for over a week and they said they were sold out of cars.

I have been traveling more than ever this year, and have never left a review for a car rental, but my experience was so wonderful here, that I felt I must. This was by far the best rental experience that I have had. The amount of luggage

Renter beware..... this company will screw you. I rented a car back in August and there was a crack in the windshield when I rented it. It was already there. I reported it immediately. And because I reported it immediately the lady said

I initially went to this Hertz, because I have a AAA membership and was hoping to get a discount. Someone with a cowboy hat greeted me. I asked for a small car for five days. He said they had only one size of car. Fine. I told him I was

I had mentioned to the front desk that this was my first time renting a car for an unexpected family emergency and specifically told them I wanted something that would be the most cost effective to stay within a budget. When it came to

Rented a Tesla and it was locked in valet mode with a maximum speed of 70 mph- see picture. Merging onto interstate when the car abruptly stops accelerating at a 70 mph ceiling was unsafe and quite challenging. Hertz needs to make sure

The worst experience we ever had! We made a Hertz Car Rental reservation on the official website, and we even registered online before our arrival with no issue. However, during our visit at the Hertz Car Rental - Phoenix - Sky Harbor

This company is horrible!!!! I rented a car at the Phoenix Sky Harbor location. I had rented and paid for the car on November 11. They took the money out of my account. When I got there to pick up the car I talked to the employee and

Phoenix airport location was completely uncontactable during the day, even by their own roadside assistance and the airport main line. Just needed registration information to be able to cross the border, which they said wouldn't be a

We reserved a car with Hertz rental in Phoenix. After our flight was delayed, we arrived and were greeted by a representative that told us there were no cars. We could wait 30 minutes or more to possibly get a car. We told them we

Took 45 min to get out of parking garage when we picked up. Lost 2.5 hours of our trip because we had to go back to the airport to exchange vehicles. Rented a 7 passenger vehicle so we didn't have to take 2 vehicles for

Easy pickup as a President Circle member Car just as advertised. Few sings in it but nothing deal breaking. Staff helpful with questions. Only thing to add is that if you reserve a Tesla, the staff

They push you hard to buy unnecessary insurance. Worst pressure sell I’ve seen. I’ve rented car in Spain, New Zealand, Costa Rica and Cuba. Overall pick up process was quick. Would not recommend

** IF you have had any additional charges or serious complaints file a complaint with the Better Business Bureau - they are not accredited but filing a complaint does get their attention**

Yikes ! The rental car center in Phoenix airport is pretty alright. You still spend almost 20 minutes to get to the car rental .

We just rent cars at Denver Hertz and the staff was awesome. Thus we decided to register for gold plus members.

We need to take the train from arrival terminal to rental car center. Its quite fast and easy.