I told the teller I wanted to use my own insurance but she put all the insurance fees on there and because I did not catch it until after my trip the rental fees were 2x what was expected. When I called they told me I signed the contract. Make sure you stand there and read everything they are charging you for before you sign.

Writing this only to warn people that this location is not dependable for after hours, late arrival, delayed flights or anything of the sort where you need to pick up a car outside of operating hours. I spoke with an airport employee and they said every night there are people standing around the Hertz counter in frustration.

Showed up to pick up my prepaid reservation, was told they didn’t have it in stock and wouldn’t for hours. Offered me a different car for five times the price, and couldn’t even process a refund for it in-person. Ruined my ski plans, don’t book with Hertz and let it ruin yours too.

Terrible experience.Wanted to put Zero star. We have signed on a quote. Now they have withdrawed more money adding some service we have never agreed on. This is completely dishonnest. I thought i could have TRUST in an international company, but this is not the case.

Great service and excellent staff. Manager Chris went above and beyond to assist morning of January, 13th. Our flight landed after midnight, and almost all rental services had closed. However he made sure we had a vehicle while in Salt Lake. Thank you again.

My wife just arrived at this Hertz location, traveling alone with our 3yo. She asked for some help, or at least pointers, how to install the car seat. The response was: "We don't do that... good luck figuring it out!" Great customer dis-service!

The ripped me off! I reserved a car for two days at $53.87 per day. The total with taxes & fees was $153.39 and I have an email confirmation showing this. The day I picked up the car I was charged $153.39 as agreed to. I dropped off the car

I have used hertz at various airports and always had a good experience. Unfortunately, SLC is different. President’s Circle had a weak selection of cars. The car we ended up taking had preexisting damage. I sent a note to corporate and took

Is this a joke? We had a reservation but, aware that we would arrive after the listed closing time, called ahead and asked the procedure if we arrived after that time. Was informed “we don’t actually close” and said all was well. Received a

Employees don't know the company's policy and they do reservations without actually knowing the terms and conditions of the rentals. This means that once you already have the reservation (including others external to the company and most of

My flight got into SLC at 11:40pm. At the time I booked my car, I entered my flight info. I am a Gold member with Hertz so I am familiar with the process and rent cars often. I went to the Gold Member board but my name was not on the list.

I rented a car for September 5-8 from SLC. I paid more to get an SUV with extra luggage area. I believe the agent said it was a T10 or T 12 if that makes sense. When i got there, there was no car for me. We were told it is either a smaller

Bring your patience, the line at the counter is always slow. Gold rewards members with a reservation can go directly down to the car lot and if your name is posted on the board to the left, you can go pick out any car in the gold section.

Everything seemed to be great until I found out I was charged for damage waiver when I had declined coverage. I was told the amount I was paying was for the deposit and it would come off. It did not come off and ended up costing almost 2x

The worst experience of my life with a car rental company. The employees don´t know the company's policies. We called to make sure we could rent a car since we are under 21, have a debit card, and do not have an international license. The

Rented a vehicle online and prepaid rental fora discounted price. Only thing to pay at counter was insurance,which was $279 for 8 days. When I tried to pick up vehicle I was told I needed to pay an additional $500. This needed to be paid

Please read all the 1 star reviews! This place is either horribly managed or just plain corrupt. Like many others we arrived at the counter at our reservation time only to be told our car wouldn’t be ready for 30 minutes but we could pay

My recent experience with Hertz in Salt Lake City was disappointing. While the vehicle provided was in good condition, the service at the front desk was far from satisfactory. Despite having a confirmed online booking rate, I was charged

Even though I already had purchased an insurance from a third-party dealer, at the counter it was stated that they did not recognize that insurance and that I had to choose an additional one; of course, the one I purchased was perfectly

The $807 Review! In June 2023, upon picking up my rental vehicle, I immediately noticed a significant crack in the windshield. This flaw was evident before I even started the car or left the parking bay. Concerningly, there was no staff

Don't rent a car from Hertz. When I return, I declared a branch from a tree hit the car and it made a dent. Now they are asking me to pay to fix all the scratches and dents on entire body. They say that it is my responsibility to prove

Nearly 2 hours to get a car. Only 1-2 people working the counter with more than 40 people waiting in line. Eventually two more Hertz employees started working the counter and things moved along. My turn came, and no car in my class was

This location will take advantage of you. They never mention additional insurance products or give you the opportunity to opt out. $400 was added to bill without consent or prior knowledge. They were given many opportunities during and

We started a tour of Yellowstone National Park from Salt Lake City. Rented a premium SUV, got a black Cadillac Escalade. It was unusually warm in the mountains so we needed to use the AC. The AC was blowing hot air. We never would have

Terrible customer service when the entire staff left around 11pm Tuesday night leaving me stranded! I am a Gold Plus Rewards member and had a car reserved for my arrival. Hertz had my arrival information & my Orlando flight 801 on Jet

Came yesterday at 11:30, 30 minutes prior to the scheduled pickup. Been advised to wait, or face a charge of $40 for early pickup. At exactly 12:00 PM their computers went down. The line grew to over 50 people, nothing happened for 45

I was initially apprehensive due to numerous negative reviews, but my personal experience was smooth and hassle-free. Gold members can directly pick their car with the keys already inside, and simply drive to the exit to finalize the

I was nervous about renting here after reading the reviews but I couldn't have been more pleased. Amelia went above and beyond in her service to me. I had a problem with my rental(my fault, not Hertz)and she was so kind, patient, and

I had exactly the same experience as another poster did. Arrived home to discover my car rental cost WAY more than expected. The desk agent added damage insurance and roadside assistance even though I verbally declined them. Customer

Really awesome! We were having car trouble before a trip we had planned for months. It was really easy to reserve a car and pick it up the next day. Totally saved our trip! Also super easy to return when we were done. Overall a very

Update to this review. Wait was 1 hr. Kerri from Hertz Customer service was available to assist with refund if the wait was longer. -- I would still avoid Salt Lake Car rentals on a Holiday weekend. ----

Easy check-out with minimal wait. FYI for Gold members—the Ultimate Choice section was well-stocked, but nearly all of the cars were bare-bones base models (incl. President's Circle)

BEWARE!!! Please read the reviews. My circumstance is 1 of MANY!!!! Of the same… They slipped upgrade charges onto my reservation (they only gave me one option

Hertz never disappoints, and we use them all the time! We were upgraded to this fun car for a total of $50 a day at SLC, and we're super grateful!

I dont usually write reviews, but i had to. HORRIBLE expiriance. My flight was delayed and i came 2 hours later, and they didnt have any car for

l'd give 0 stars, If I could. This has been the absolute worst car rental experience I've ever had. Avoid this location at all costs.

Where do I start. I hated the customer service experience and honestly personally think this was borderline fraud by Hertz.

I am copying this review I left for Dollar, because Hertz is technically the same company as Dollar and Thrifty.

Deceitful business practices. Accepting the 'Loss damage waiver' is not waiving the insurance, it is