*Service that is spectacularly good, quietly attentive, and utterly expert. And a fabulous collection of clothes for every possible occasion.* I was massively stressed and rather sad, as I needed an outfit for a big, very formal family funeral, which I was also having to help organise - at very short notice - and at which I was going to have to give a speech. I ran into Hobbs with only a day and a half left before the event - tending to quiver all over like a dog in a rainstorm - and explained the situation. The amazing ELLENA happened to be in store at the time and swung into action with a calmness and expertise that were simply outstanding. As far as she was concerned, my problem would be be solved with as little fuss to me as possible, and that was that. She showed me to a quiet, roomy and well-lit dressing room with huge mirrors - which also had a huge, light and elegant private trying-on area outside it. Within a few moments, she wheeled in a whole rail-ful of different outfits, combinations and styles for me to try. I am unusually tall and not a standard size - and any shopping expedition usually takes days (if not weeks) rather than hours, and involves a lot of really frustrating traipsing from store to store. The first outfit I tried on turned out to be the winner. But now I had to find matching shoes to a very tricky specification: they needed to be smart, heeled, occasion-shoes that would also be up to walking on muddy and uneven ground at the graveside. But again - the amazing Ellena calmly found the perfect pair, in moments. The whole time I was in store, other customers were coming in, browsing and being served by Ellena's colleagues (and by Ellena when I was rustling in and out of clothes) efficiently and well - but for Ellena, it was as if no-one else existed, until she had made sure that I had exactly the right outfit to allow me to survive and thrive at this tricky event. As I was leaving, she even found me matching tights, which I had completely forgotten in my hurry. I could not rate this particular store, or Ellena and her colleagues more highly. I'm also very grateful to Hobbs as a company - not only for hiring and retaining the right staff, but also for their products: the clothes are of excellent quality, look classy as heck, and my whole outfit came in at a very reasonable price. I felt confident, well-dressed and able to survive whatever the next few days threw at me. Thankyou Hobbs, and THANKYOU, Ellena and colleagues: you all worked together as a team to ensure that I had one of the best shopping experiences of my life, at a really difficult time. If any of Ellena's management team are reading this, Ellena and her colleagues' work at that shop is simply outstanding and they certainly deserve an award - and probably a good pay-rise. Experiences like the one this team gave me is what will keep good shops in business and away from the internet rush-to-the-bottom. 11/10.

After wandering around Birmingham looking for a mother of the groom outfit I was disappointed that so many stores had disappeared. I was pointed in the direction of Hobbs which I had not even considered. My disappointment soon disappeared as several options became available. Laura helped me select a beautiful outfit and her help and advice were brilliant. Very happy customer.

I have been purchasing in hobbs and unfortunately I had to return two items due to size issues which I purchased from online but the lady named Sarah she behaved very rudely with my husband when he been to store to return the clothes and we are not at all satisfied with the customer support , just because of their rude behavior I will never ever buy anything from hobbs londin

The elegant and timeless garment selection of clothes in Hobbs speak for themselves however the customer service is second to none and nothing is too much trouble. Sarah and the rest of the team make shopping at this store a really great experience. Make sure you pop by next time you are passing through Birmingham New Street train station.

I visited this store and found all the staff particularly helpful especially Lourdan and Ellena. I decided on a dress that I would never have ordered on line this I feel is the importance of being able to shop in store. Thank you girls for making my day! Helen Tidman

Found exactly what we were looking for, lots of choice for a wedding outfit. Great customer service too, staff were only too happy to help with whatever we needed but also left us alone when we wanted to be left alone! Thank you

Lourda and the team was amazing, looked after us and my mother-in-law for her mother of the bride outfits. She loved it and looked amazing but the service was exceptional. Cant recommend lourda enough. Five star service

Hobbs had a great range of dresses for my wife to try, Laurens customer service was excellent, she was very attentive,but gave us plenty of space to view the products. Great job & sure ee will be back

Thank you so much for your amazing help today Ladies. You were so helpful, creative and kind, helping me to find an outfit for my Daughter’s Graduation. Fantastic service

Lourda and team have excelled in their customer service today,going above and beyond to unite my friend Mandy with the perfect outfit for her daughters wedding.

Lovely choice of clothes and excellent level of service from the friendly staff at this store

Greeting upon arrival in store, attention to detail and one to one customer service.

Love Hobbs. Bought a top but in Hobbs John Lewis.

Very helpful when needed a repair

Rude and disrespectful

I love Hobbs shoes