I had Hollard as my vehicle insurer for more than 5 years and got into an accident that was not my fault and the vehicle got written off. It took Hollard more than 2 months to finalize my claim with me having to phone them constantly get updated. Every time it was a different story. So getting to part where I try to claim my claim excess back from the other party... 2 years of me having to contact them, with many promises of them going to keep me informed. Finally after me contacting them again I was informed that they will need more witness (one would have assumed that they would contact me if they needed it) statements and they will send me a form, which I never got. Now I get communication from them after 2 months of constant emails to them that they view the matter as settled as all avenues as exhausted. I cant get to they other person as they have emigrated and since Hollard has not given it any attention in a timely mannner. My advice to anyone is not to touch them even with a bio-hazard suit!

I have been paying my premiums very well for the past 4 years but when i submitted a claim on the 20th of January 2023 i was sent from pillar to post, today the 25th i called to get an update on the claim and i was told to only call again on the 10th of February because there is a long que of applications. They do not bother to update me. So now i have to buy another device while i wait until February for my claim to be processed because i have to use a phone to log in to the system at work. I would not reccomend Hollard to anyone in the world and i regret sighning up with them because they look for a small detail to drag a claim and decline it as well. So i am waiting patiently now for February because i have no choice anyway.

An amazing building , with ever green and fresh materials - a great mix of natural materials. Great interior design and I never thought purple could look cool except seeing lots of it in Durban amongst the Hindu believers and for those who believe it represents royalty. The art collection is jaw dropping. So much support for SA artists. The Creative Block (www.creative block.co.za) is a great idea and much needed by artists. I managed to secure three creative art blocks by Nkosinathi Quwe art pieces and Shakes Tembani. Both amazing artists. Such a great building with great art ... I can spend an entire day and night and not be bored.

Disappointing service that did not cover trip cancellation/curtailment due to illness, despite the purchase of cancellation cover. I bought a rather expensive policy with Hollard to cover trip cancellation and curtailment due to illness. When I did end up having to use this, they refused to pay because of insignificant details that were not detailed in my policy (i.e. they wanted a different doctor, from the doctor who treated me, to have issued a non-standard document that was never mentioned in the policy). Communication from the Hollard team was sporadic and incoherent. I wouldn't recommend the use of this service.

The share call number I used to call is absolutely frustrating. It loops around to the same introduction before you eventually get to speak to someone. I left a message for claims person to call me, a "Donovan", more than an hour later, I had to call back only to hear that Donovan was not taking calls and would call me after 12:00. My car is still at the workshop, waiting for them to give the go-ahead. Complete waste of monthly premiums! Totally useless and inefficient. Rather stick to the more professional companies like Sanlam, etc. Would never, ever, ever, ever recommend !!!! Stay away, you've been warned!!!

I’ve been trying to reach Hollard regent department for over six months now and I still haven’t won. I been calling but every time they say they put me through I just can’t reach this department, I tried emailing but no one got back to me. I’m trying to enquire about an amount money they are debiting that I’m not aware of but I still have no answers. I tried reversing the money so that at least they would call and they can finally clarify what is the money for but still nothing. This is my last attempt before I drive from Mpumalanga to Hollard’s head office. I hope they’d respond this time ‍♀️

Client are still asked to send proof of payment even when the money was paid, using correct reference number, into their account. Clients can be mugged on their way home, lossing the ATM slip, after paying their policies through an ATM deposit. I was even asked to pay for the months i paid for in order to keep my policy. After a horrible experience going back and forth between Nedbank and Hollard, i got a call from home telling they found the slip.

It's absolutely hilarious. They repaired my vehicle after an accident and skipped to change the steering rack as required by Mercedes benz warranty standards that once you do any repairs on the suspension, you have to automatically change the steering rack, now they are rejecting my claim with their assessor claiming that it is a second impact and we should make a new claim.simply because he wants to be paid again. #Stay away from hollard.

Not a fan of the cold calling, this method of marketing is outdated and irritating for the recipient. Not only that but your sales reps are being exposed to all sorts of abuse from doing cold calls. If I needed a different insurance company I assure you I am competent enough to do my own research. Judging by some of the reviews this will be a last resort.

Heavily disappointed with their service, I personally wouldn't recommend anyone to use their service, I've been patient given them ample time to respond and resolve my issue but to date No one has responded. Absolutely TERRIBLE. FILED TWO COMPLAINTS CONTACTED CUSTOMER SERVICE NO ONE CAN HELP, THEY DON'T TAKE COMPLAINTS NOR CUSTOMERS SERIOUS AT ALL!!!

THIS INSURANCE COMPANY WILL GO OUT OF THEIR WAY NOT TO PAY THE CLAIMS. I HAD THE MOST ORRIFIC EXPERIENCE , AFTER A MOTORBIKE ACCIDENT THAT NEARLY COST ME MY LIFE THEY WOULD NOT PAY FOR THE DAMAGES TO MY MOTORBIKE . AFTER 3 MONTHS OF BEGGINING AND PLEADING I GOT PAID 50% OF THE COST OF THE REPAIRS. I WILL CHANGE INSURANCE COMPANY AS FROM NEXT WEEK

Reason why this company can have fancy buildings in fancy neighborhoods is that they WILL NOT pay you out if you have a claim. They will go through a claim in fine fine detail and make sure that they find a reason not to reimburse you. They have a whole department of really clever people to make sure of this. Client of their's be warned.....

The architecture at this place is amazing, the symmetrical lines were joined seamlessly. Not sure about their products offering although I figure its insurance isn't it that the risk is weighed against the benefits which is all quantified into period and price, the rest would be the efficiency and their effectiveness of their admin

I dropped someone off at the place. The building outside is clean and neat. Security good and friendly. Building inside was corporate, very clean and classy.Receptionist friendly.I just needed to use the ladies. They have a unisex toilet. First time using a toilet where a man was using the next cubicle. Was very uncomfortable.

Hollard is absolutely nonsense!! They do not care about people. My daughter’s laptop was stolen and I went to report the case and I received a case and submitted everything to them!!! Till today I’m waiting for their response!!! I’m struggling to claim and I have been paying every month!! Hollard do better mahn!!

Most shocking pathetic service. Your website is full of promises but when it comes to road side assistance, you have no problem leaving a client that has been with you for years, stranded because they don't have the cash to pay for the tow-truck. I will never do business with this company again.

What you are doing is wrong you can't increase our premium twice a year without increasing our benefit we are going through tough time we can't afford. This is unprofessional. We don't have jobs and we are trying to protect our loved ones, i think there are better insurance company than this

Do not signup with Hollard!!!!!!!!!!!!!!!! Their call center agents simply put you on hold indefinitely or simply just end the call. no one is able to locate my account but it gets debited every moth. Never have I ever experienced such unprofessionalism!!!!!!!!! sies you should be ashamed!

I bought a vehicle extended warranty policy Underwritten by Hollard. Unfortunately, come claim time they rejected the claim on a covered component due to fine print. I am very dissapointed with the service and outcome. I would not recommend any insurance policy underwitten by Hollard.

Worst customer service, terribly run. I've waited for 1.5 years and they still haven't covered my claim. They do no respond to my emails and the hold time on the phone is long and pointless. Nothing gets taken care of. This is definitely not a company worth using for insurance.

A Good environment to work in, the only disadvantage is the Canteen, you dont buy using cash, the food is expensive and staff is not friendly also the machine used to place an order, is not updated for you to see whats on the manu, you have to go physically to check.

I have been supposedly moved to Dotsure insurance, I have been calling for my policy schedule but apparently non is available. Their landing page also states " Made for the world’s best pet parents " What does this have to do with my car and household insurance?

They are not to be trusted at all. My sister canceled her funeral cover in November but to this date they are still deducting money from her salary. And apparently she isn't the only one, most of her colleagues are experiencing the same problem.

Trash organization. You'd think they'd value their customers more. I've been stranded without road side assistance since 9am this morning. No one cares. No one helps you. Cancel your policies today and go where you'll be valued as a customer.

Heaven forbid you’re an employee and need urgent assistance from the nurse at the clinic. A family member who is an employee was unwell today and was treated with such disrespect that she called us in tears. When she walked into the clinic,

One of the worst insurance in the history of insurance. Their supposed client bumped me at the back, called their office and was told their office was closing for end of the year to open in January 15th. Had to fix my car myself at the end.

I've been waiting since September for 3 claims to be paid out. Week after week I get promised that the claims will be settled and have been escalated. Today I was told again the same story that the claim is waiting for a signature from the

This company has now caused for Edgars to list me but I have sent our insurance policy claim for loss of income in August and september and have followed up with Edgars and hollard. I will now take this further. YOU and your agents do not

My dad passed away on the 22nd of June 2021. My mum has being paying for her policy for over 6 years. She is a pensioner so I am assisting in claiming for my dad's funeral cover. Hollard repeatedly cuts calls after making you hold on for

If you happen to go to the Hollard Campus in Parktown for what so ever reason then please note: The only way to get to the campus when coming on the highway is via Oxford Road is to drive past the campus until you come to a break in the

10 rotten tomatoes to Hollard for poor service, lack of attention to detail and cancelling a 6 year running top policy because of a banking bungle. Now they tell us we must commence rewriting and insuring from scratch for 3 cars on a

It's a beautiful building with friendly and professional staff. During off-peak times like holidays they need to ensure there is more than 1 walk in centre agent to speed up the que. Other than that I had a good experience.

Friendly staff and they give you attention with immediate effect. Every clean environment, and the place makes you to connect with nature due green vegetation and garden surrounded the campus. Wow! Lost of word. Opulent!!

Fraudulent Company. My mom had to cancel a policy and they didn't even tell her she could get her cash value back she paid over the years. They stole everything and when she inquired they acted as if they knew nothing.

im not happy with your service the lady by the name freda she is very rude everytime we ask her to send us confimation of cover she keeps dropping my calls this is so unprofessional please my look into this matter

This is a weird review but Hollard is an amazing employer and they employed my brother from leanership and now he's a confident young man with very big aspirations and is even studying further through the company.

Poor service insurance provider!!! They have no manners they are rude. How does a company in this day and age have a bunch of rude people operating behind the phone it is absolutely terrible!!!

Currently waiting for funeral policy to be paid out, followed all procedure that was required, no written feedback, payout is now long over due, Momentum Funeral plans are by far better.

I went in to the premises at oxford road, to update my policy info. Very professional. and they have more than one person at reception so you don't need to wait too long to be attended.

Awful customer service and no response on emails. My car has been taken for 3 months on repairs and no sense of urgency at all on my car. Craig S does not respond to our requests...

Such a frustrating and awful claims experience. Submitted all documents for funeral cover, and still waiting, after over 5 years of paying premiums every month. Never again!

I have send my claim for loss of income for past 3 month now no responds get calls to pay Edgars account. The claim app is not userer friendly. We can nobody answer you .

The call center staff was pushing me fro. Pillar to post, I felt all they were interested in was me buying a new policy instead of assisting me with my current policy.

Beautiful campus and innovative. It is refreshing to see a corporate committed to its employees being diverse and successful. Often it is either / or and not BOTH.

Mr. Kalwyn Samuels went out of his way to help me. He is an asset to Hollard Insurance and I hope this compliment reaches his supervisor. Thank you Kalwyn

Too beautiful! The buildings, of which there are 3 heritage sites are magnificent. The tranquil atmosphere is amazing and the views are stunning

I work here so I find the environment and atmosphere best for my liking I believe others would love it too when they were to visit

Poor transparency, no accountability and plain useless fly by night insurance. Red flag!!! Never take up insurance with them

Security is friendly and there is plenty of parking. Right on the edge of the Parks. The air is crisp.

Had vehicle insurance through RBS brokers, underwritten by Hollard, great insurance to have, thanks

A Welcoming experience from walking in, interacting with staff up and till exiting the building

Beautiful office and an even more beautiful garden. Friendly, helpful and professional staff.

Hi Mr Ravi Pillay. I want to say you thank you for your input in resolving my query.

I love and miss this place fun and loving environment to work at

Super friendly staff, very clean maintained gardens.

Great environment Motherland coffee a massive bonus.

Beautiful Campus full of Art & Classiness

Quick and easy insurance, great service.

Excellent insurance, 10 star service

I love this place...its gorgeous