I have happily shopped at Hollywood feed for years, I’ve been to several around the Austin/ Round Rock area and Gateway is my favorite location. Lisa is such a big part of this, she’s always so friendly and helpful with all our fur baby needs. There is always such a good large selection at this location as well.

First time in the store, Joshua was absolutely amazing! I came in 10 minutes before the store closed and Joshua was very kind and patient with me as he gave so many helpful suggestions for my dog who's been having some stomach issues. Greatly appreciate the service and will definitely be back!

I had food delivered for my pup on Monday afternoon and half of it was the wrong flavor. I called the store and they swapped out the order the same day and included an apology note and treats for my pup! Blown away consistently by the quality of products and the customer service here.

I went here on a whim and it ended up being the best decision ever! They have everything you’d need from a big box store, but also lots of unique items/food/specialty items as well. I was super pleased with the selection and ended up signing up to be a member. I will be back.

This is, HANDS DOWN, the best pet store I've ever shopped. The staff can overwhelm you with knowledge about your dog's diet at a level that is only rivaled by a veterinarian. They carry high end products to ensure your pet only gets the best.

Eric from the Burnet location was kind enough to transfer me to the Gateway location for immediate delivery service. I was connected to Cory (sorry if it is spelled differently) who walked me through the process of creating an account since

New favorite pet supply store! Everyone has been knowledgeable, so friendly and helpful on two recent visits. The dog selection is excellent for both food and treats. They have our favorite brand, Acana, as well as many other quality food

It was our first time visiting and we were warmly greeted by Abbey. She guided us through the store answering any questions we had. She went above and beyond getting product off high racks, and even had a driver deliver flea collars to us

Great products and staff. My name is Jason. I was born with cerebral palsy and right hemiparesis. Kodiak, my service dog and I, are here several times a month. On Saturday, we came by for beef lung. Danette,Fen, and Mamie were fantastic.

This is the best pet store around. It’s well stocked with the harder to find high quality brands plus so many treats and toys! Lisa is one of the nicest people I’ve encountered in a retail store. Love coming here!

Their in-store customer service is the best I've ever experienced in a pet store!! Even though their product is of superior quality, it is affordable. I love that all their products are made in America.

Lisa is amazing! She helped us find food solutions for our Frenchie with a super sensitive stomach! She is so kind and always very cheerful and ready to help! She is a true asset!!

Ordered same day never got delivered. Called customer service and got hung up on . Tried to use their chat option and couldn’t get a hold of anyone . Terrible customer service

My favorite pet store! Staff is super helpful and knowledgeable. Linda helped me and was super friendly and amazing! This location will be frequented for all needs!

I did NOT expect that this place would be as well stocked and friendly as it was. Had a great selection of pet supplies. Will be going here from now on.

Very knowledgeable on products, great selection and super kind service- this is my dog’s favorite store!

As good in-store as it is online :) Thank you for making pet care easy, convenient and extra enjoyable.

Great store, a bit pricy but super cute beds, collars, leashes etc.. and always very helpful!

Very nice and friendly staff, always feel happy when visiting HollywoodFeed.

Great quick service. Very polite :)