I needed some advice about a spare part for a bike and was so glad I went to Ivanhoe Cycles – Heidelberg. The staff were professional and friendly. One of the staff members was especially helpful and went out of his way to solve the problem for me. Would thoroughly recommend.

Special thank you to Manish for his absolutely useful advice and for the workshop blokes who did a fantastic job installing the new parts. It has made a huge improvenent to my ride. Highly recommend Ivanhoe cycles Hallam for bike purchases, serving, repairs etc.

Pretty disappointing. Took it in Wednesday arvo for a Thursday service. Rang towards the end of the day and was told sorry, will be done first thing Friday. It wasn't, but the don't call you either way. Customer service is apalling. Use the phone.

Absolutely terrible customer service. Took three kids in to a bike shop a week before Christmas, at least 3 staff standing out the front behind the counter, not one of them busy but all talking amongst themselves. After ten minutes in store

I recently purchased a 12 inch GT for my grandson, we initially had a problem with a tight spot in the chain and my grandson was having trouble pedaling, after visiting the store we were contacted by the store owner Ken who couldn’t be more

Huge range of stuff, but very disappointing service. Was looking for a full-face helmet for downhill but salesperson tried to talk me out of a $250 downhill helmet and into a less-suitable (but more expensive) enduro helmet. I used to go to

Firstly this shop at Hallam is huge‼️every conceivable part you could want is there, loads of tyres and accessories and the biggest range of bikes under a roof area the size of a K-Mart‼️The staff are super friendly the service dept put new

Had a fantastic experience at Ivanhoue Cycles. I know nothing about bikes and/or car bike racks and as a result it would have been overwhelming trying to decide between all the options. Fortunately they were super helpful with their advice

Absolutely disgusted and appalled at the lack of care or customer service. In fact, we felt like a burden shopping here. We went in to get a bike seat and helmet for our daughter’s birthday. No one acknowledged us, so we search for someone

Extremely happy with the service provided by Matthew at Ivanhoe Cycles at Hallam after purchasing 2 e-bikes there recently. Excellent knowledge of the products and friendly service will result in us becoming regular customers. Paul and Sue.

Good size shop with considerable amount of stock, but acknowledgment and service are non existent from at least 4 visits, most recent 11.30am Mon 12/4/21. Seem to be plenty of staff but clearly not trained in importance of customer service

The staff at Ivanhoe cycles are great, my only issue with the Hallam store is myself as a wheelchair user I was unable to access the store, so I had to go to the workshop entrance where I was advised to use the front entry , I then advised

I came in around midday to look at buying a bicycle. I was approached within a few minutes, and was greeted well by the French/Belgium gentleman. He showed me their range of E bikes along with the different types and styles. We got a bike

So disappointing! I was shocked at the lack of customer service. Went in store to upgrade my son's bike, asked if my son could test ride a few bikes which the staff refused to accommodate. At one point the shop assistant asked me why. At

Quite possibly the rudest customer service I have ever experienced. Been here multiple times because it’s close by and every time I think it might be a different experience and it was just a one off rude person, I’m wrong. The people who

Have been in multiple times the past few weeks looking for a particular product.... absolute ZERO customer service. Never acknowledged, despite there being 4-5 staff on shop floor. One, perhaps two, were "doing something". Will never go

This is the closest bike store to my house so thought I'd go have a look. I'm somewhat new to cycling so needed quite a few accessories for my bike aswell as clothing such as a jersey and knicks. It is a massive store and they have good

Visited on the weekend. Attitude and arrogance around pricing “we don’t need to price match” was extremely poor. Especially as it was only on one item when looking to purchase many more at full price. Had a much better experience at 99

If buying an E-bike, ask plenty of questions, especially about rear cassette , wear and tear on chain…………..I bought an XDS E- mountain bike, after 4 months of riding have had to change these items already, which are not covered under

Disappointed with the service post sale, too many things wrong after I picked the bike up and found the staff combative with the issues I raised. Would only go back if there’s a warranty issue. Expected better unfortunately.

This review is based on my experience from a few years ago when I spent over $400 on what I thought was 2 good quality scooters for my kids. However, the brake snapped off both of them within a few months.

I had a fantastic experience at the bike store! The staff was incredibly nice and kind, providing top-notch customer service. I highly recommend them for their outstanding service and friendly attitude.

My experience here was absolutely wonderful I wanted to do some repairs on my sons push bike and I went looking around and found this guys can do repairs much faster (didn’t have to wait for weeks) and

Wonderful service. Friendly helpful staff went out of their way to change things on my new bike to accommodate my disability. It’s the 2nd bike l have purchased from the store. Thanks so much.

Pierre was so helpful and knowledgeable. Just want to thank him for his friendly assistance not only finding the right bikes for us but also helping to load them up onto our car in the rain.

ordered items for click and collect and got email confirmation but didn't get any replies that order is ready for collection. emailed them to inquire about status but got no reply.

I went into the store multiple times, spending up to 10 minutes browsing items like shoes and received no greeting or assistance despite having staff walk directly past me.

Professional service and support by the team and fair prices. Very competent and friendly people. Have purchased bikes and used their service many times. Highly recommend.

My bike was long overdue for a service. Took it to Ivanhoe, came back as good as new . Very helpful and knowledgable staff. Have used this team for many years .

I buy my bikes plus go to them for repairs! They are extremely helpful and great service! They always fit me in no matter how busy they are to repair my bikes!

Excellent service , mechanic went thru everything that was carried out , prompt text for when the bike could be picked up , will certainly be back in the future

Update: Went back a week later received much better service from the same salesperson which is appreciated. Unfortunately first impressions are everything.

Hi had our young daughters bike tube replaced by Ivanhoe cycles there service was exceptional and prompt will use them again in the future

Dropped off at 10:30am and job was done only hours later. Whilst only a small job, I can’t tell you how awesome that service was. Thanks.

Glenn and Ronan at Ivanhoe Cycles Hallam couldn’t have been better! Really impressive customer focused service and efficiency.

Visited to purchase a BMX for my son as I have purchased many road bikes in the past when service and advice was the focus.

Great Service. Polite and considerate staff. We buy all our bikes from Ivanhoe Cycles and get them serviced there.

Great price on a quality bike excelent repair service knowledgeable friendly staff and a massive variety of bikes

Had to take bike in for a warranty claim the guys were quick to repair and also service the bike great work

The guys in service did a great job rebuilding my bike, they made everything so easy.