Very poor customer service. I have ordered an IPad and delivery should be in 3 days 28.09.23 and I even took a day off from work for this delivery. But up to now, no delivery. The item is lost in transit according to their courier. No words, no explanation , no update from this store as when can I receive the iPad. I have to contact the store 3x in a day. Jack & Jim said they have to wait for the investigation done by the courier. Not fair at all. Am the customer and this is not my problem. This is the problem between the store and their courier ! I am not interested dealing with this store anymore. I am asking now for a refund for the iPad I have paid but they cannot deliver. Who knows when can I get a reply or update for this delivery order ??? NEVER ever again will I order from JB HiFi. Better go straight and buy from Apple Store !! JB HiFi - please do NOT sell if you do NOT have a stock ! I wonder if I get any update or call from this store today Please just give my money back, if you cannot deliver ! Thank you.

Had terrible service here from one of the girls darks hair was abit short .wanted to buy earphones girl showed me one pair I felt like a burden and so she said other headphones are on the other side so I said ok then she showed me a bit walked off I was like umm ok as a person who works in service it's good to give someone there full attention especially if I want to buy but not at JB hi Bondi you won't get that So I decided to walk out and not buy then I saw her walking in she like did you find anything I was like nah are you busy she then replies with a yes like customers aren't important anymore hahahahahahaha So I decided to go get some in Kmart and actually I got great service and $25 earphones that are actually brilliant. Definitely not spending money in jbhifi bondi again.

Went to purchase a Sonos 2 days prior to Xmas. Sonos were selling for $60 less than JB HIFI. I asked if they would price match, the JB young fella said yes. The website for Sonos stated that they couldn’t guarantee pre Xmas delivery, which considering it was the Friday prior to Xmas Sunday, is understandable. The JB sales guy said they wouldn’t price match as the goods would not be delivered in two days. Which would be near impossible on a Friday afternoon and second, the two day delivery window is not part of their terms via their price match t&cs. He was also quite rude. Won’t be shopping at JB again. Harvey Norman upstairs obliged. And really resent also spending my dosh there too..rock and a hard place.

Worst store I have ever dealt with. Their inventory is not updated, their team do not know what is there on the website, and when you ask for the refund they said its an online order, we can't do anything about it. When I asked for online support number they said its of no use as you have to wait hours and hours in the queue to speak to a person. Finally I decided to check with the online team via chat and they said it takes 3 business days to process a refund and that too via a gift card. So, basically you are stuck with them even if you know they are the worst in the world. If it would have been 100 aud I would not care much but it was 3k aud.

I generally don't post reviews about retail stores - but this is a massive exception. On 07/12/2021, I bought an iPhone 13 Pro from probably one of the most professional yet chill worker, Jed. You definitely reminded me of me back in the days when I used to work in retail - we need more of us in the industry - you were super kind and patient! I just want to say thanks again mate and hopefully head office notices this! I hope good karma comes your way. To the rest of the staff at Bondi, thank you for being patient and understanding (even after you officially closed)! Hopefully, the holiday season is easy on you all and stay safe!

Security guard at front door made my wife and I feel uncomfortable. We said hi when we walked in and he just stared at us as if we were criminals. We purchased a MacBook and a few other items for a gift. When leaving 3 customers in front of us walked out with their JBHIFI bags without being checked, when we approached we were stopped and searched our jbhifi bag, after a one minute inspection of our receipt and items he asked to check all of our grocery bags and wife’s handbag. We just turned back into JBHIFI and returned our items and went to a different store. We won’t be returning.

Very frustrating service. I called up to find if they had a product in stock, they said yes, so I made my way over. I was then informed in store, by the same person I spoke to on the phone, that they keep the stock in the warehouse (not on site) and it would need to be delivered the next day. If I wanted it the next day I could have ordered in online and saved a trip, completely wasted half my day (which is why I called in advance before going). They get the extra 2 *s due to good price and product.

I went there and stood waiting for over 20 minutes. Then a young male sales assistant approached me and with no smile and a surly attitude asked me to wait while he logged onto his device. I asked about a product, then I turned to put my glasses on and he had just walked off. I waited for another 5 minutes then walked out. The staff there are young with no idea of customer service or common courtesy. I will never shop there again.

I'll tell you I went in there no idea what I was looking for. That's when Etienne appeared like a hero in your time of need. He walked me through the different options and solutions in TV's and I had a good time while I was at it. It was such a good experience I am currently en route to purchase something else it was such a pleasant experience. Thank you my friend and I'll see you soon.

A normal jbhifi store but feels very crowded, I was waiting at the phone section trying to get 3 employees attention, the first one was dealing with a customer and said he'll be back in 2, the second said they were about to help people looking at the powerbanks who were there after me, the third looked at me and again daid they'll be right back. Not a nice experience in this store.

Deals are ok but staff is Rude, they focus on female customers, most of the time staff is gass baging in groups and pairs including the manager, ignoring the customers. I went in to buy a computer but since I didn't get any attention for my queries I went to HARVEY NORMAN. It is not good that you're letting down the business like that, you guys need to filter the staff efficiently.

Jed was exceptional at providing amazing customer service, whilst demonstrating understanding and empathy, as well as meeting all of our needs. His colleague, Alex, was just as helpful and thoughtful. Overall, highly recommend purchasing from this store, due to the patience and attention of the team!

William was very meticulous in explaining all my laptop options. He was very helpful and took his time in giving me different options. He was with another customer before me, and was very accommodating as well. I bought the Asus Zen laptop with the peace of mind. Thanks William and JB hifi Bondi.

The JB shops all run to a similar theme with plenty of stock and always plenty of staff to help you with technical support. I had a chap help me here and he provided excellent advice and it was customer focused rather than pure sales oriented. It is a reason why I am comfortable with JB

I always shop IT stuff at JBHIFI because their service is excellent. The staff in Bondi is great. I lost my receipt for a Laptop purchase from two years ago and they found it for me. Printed it for me. Then I got the technical advice and useful tips as well. I highly recommend.

If you go to the BJ store do yourself a favour a get Jed to assist you!!! He gave me the absolute best costume service, helped me to find the phone that best suited me and was a true angel helping me on a great deal! Couldn’t recommend and thank Jed more!!! Big thanks!!!

Customer service was very rude, and each rep seemed to provide different information on the same product which got quite confusing. Either way, one woman behind the till was not helpful whatsover and didn't really offer any good answers to the questions I had.

Great store. Very friendly staff who are always able to help. Their range of products is expansive, and I'm a big fan of their products on display such as gaming headphones or keyboards and mice. Very unique and haven't seen done at any other store this well.

The recommend a product that wasn't good at all and I had to return to purchase something else. Unluckily I had lost the earbuds so that fault is my bad so couldn't get a refund but still. Would be good to be given proper recommendations and not mislead.

Very nacty service. I bought a faulty sennhieser momentum 3 buds and next day after 18 hours of purchase date, I went to get refund they refused and offered a gift card instead . Do not buy with confidence any more from Jb hifi. specifically this branch.

Came in to buy an iPhone 7+ case but was struggling to find one probably because the phone is so old. Needed assistance but the store was really busy, I was eventually helped by Gina who was really friendly and offered me a discount for my

Dan at the Bondi store is fantastic and sets a really high bar for what customer service should be. Easily the most helpful person I've ever dealt with in retail. Has been super helpful with post sales support due to issues with some TV's

Just got some smart bulbs and this is the only place I could find that had them in stock. Never had any issues with JBHIFI always give me great customer service on new and old purchases. The only electronics place I goto in Bondi Junction.

Been buying things here for a while now. I’d like to buy them a staff tattoo gun! Sometimes it’s a little hard to get hold of someone to help. But I’ve found that that’s because they bend over backwards to help. Apart from the occasional

Excellent electronics store. There are so many quality products here, at most probably the best prices around. The staff are very friendly and knowledgeable. I have shopped here many times. I will definitely continue coming here.

They have all sorts of memory cards but their staff has very less knowledge about the specifics. Also, when it gets busy you will have to wait for a staff member and the wait could be above 30 minutes. Not recommended when busy

Waited 35 minutes at Harvey Norman, and took 20 minutes to tell me that it was out of stock. Walked into JB HiFi, got my product name in 3 minutes, and paid in 5! Fast and fabulous customer service. Thank you Jaden!

Sold me demo product as brand new. The salesman sold me the S8 ultra, took it home and found the circle sticky mark on the back of the pad, and we all know it is from the demo holder to prevent theft in jbhifi.

Yeah, it was just an OK experience at this store. Staff were a little bit preoccupied with each other rather than customers. They did have a few things that I hadn't seen in other stores like digital locks.

My favorite store!! ❤️❤️❤️ Saved a lot of money because I always find great game deals here!! The service was also great and they are really following COVID-19 rules!! …

Stood arpuond for 20 minutes vecause assistant said she would help. Then at counter was asked to wait so that they could get the product from storage. After another 20 minutes walked out.

Really appreciated Jed's sincere, kind and thoughtful manner as he helped me choose a new mobile phone today. Thank you, Jed. I hope your management recognizes your value to the store.

I was served by Jed. He is amazing. I get anxiety going to the stores and buying things, specially when i have to talk to someone. But he made it really easy. Great customer service.

Such a great place for everything tech and entertainment related. I purchased a new laptop and can only praise the options and service, and of course the price was amazing.

Decent customer service width of wide variety to choose from. From appliances to phone's, 2 PCs and laptops to televisions, music, anime, stationery, toys and collectables

Great service thelady that help me pick out want I wanted by far was informative with personal experience of her brother using the same brand as I purchase which is great

Incredible customer service. Nick was very friendly and polite. He also demonstrated deep knowledge about the products. Extremely satisfied with my new Sony headphones!

Super friendly staff who are happy to price match. Trick is to research the price before going into the store as there’s little to no phone reception actually in store!

Saw their big promotion sale sign on door but found nothing of interest. Seems they have a weird policy to stop and search if you are leaving and a backpack on exit.

Was very busy with the christmas/ny rush and the sales, but Jed was a gun and sorted out what i wanted very quickly. Even recommended the perfect case for my phone.

Sasha you rock. Thanks for the great service and advice on my gaming needs. You also clarified my home theatre / Apple TV questions which I appreciated.

After purchase TERRIBLEEEERcustomer service. I have being trying to call the store no one can give you a straight answer. Worst experience at Jb stores

The only thing I don't like about JBHIFI Bondi is that the entire place is way too crowded. It's hard to walk when the place is busy on the weekends

literally the kindest customer service team, all really professional and helpful. thank you, love my new head phones recommended by store team

Busy like most other JB shops. Not much variety of goods due to the relatively small size of the store. Average customer service.

Great store with great staff. The staff are always friendly, helpful and I feel like they know everything about everything haha

Friendly staff and a very easy exchange process. Took minutes to return a faulty Samsung card and exchanged for a sandisk.

Andy, their computer tech is great!! If you need help with setting up your computer or internet- he's your guy!! Thanks

The staff here at Bondi are knowledgeable. I recommend this store if you’re looking to purchase laptops and desktops.

Taylor spent half an hour fixing my Telstra account issues. Professional and great service! Thank you

Up to usual JB Hi-fi standards. Good range & often some good deals to be found on electronics.

Why does he treat me as thieves? I did just look around. That’s such a unpleasant experience.

Mariana in tech was Amazing she helped me with getting most suitable air pods. GREAT SERVICE

Walked in and got a phone with in 10 minutes. Big thanks to Taylor he was positive and fast

Amazing service and friendly staff, I had to exchange a fitbit and they were so helpful.

Friendly and helpful staff, very good experience when I needed to return a faulty phone!

Always good staff and professional and usually have what I'm looking for

Good location. Just what you would expect from any JB Hi Fi.

Great staff, horrible management, terrible company.

Bit of a smaller store than the other ones.