There are many JB HI FI Stores that I have frequented over the years but the BEST IS JB HI FI PENRITH WESTFIELD. The reason being in which I did not know for my first few purchases was a beautiful and amazing young woman called RACHAEL. I also did not realise that Rachael was a manager of her department at JB HI FI in Penrith Westfield store. Rachael’s knowledge is exemplary. Rachael is one of the most beautiful young woman inside and out that I have had the privilege of being taken care off when purchasing or enquiring about a product. Rachael I can see personally as a customer is loved and respected by her team of staff. Rachael if I am lucky enough to be able to be looked after by her when looking or purchasing a product is the most vibrant, happy and knowledgeable young woman that JB HI FI is fortunate to have as a manager of her department in one of their store’s. THANK YOU RACHAEL FOR BEING THE BEST MANAGER OF YOUR DEPARTMENT AREA THAT ANY JB HI FI STAFF WOULD BE BLESSED TO HAVE YOU AS THEIR DEPARTMENT MANAGER. I would also like to mention that all JB HI FI staff at Penrith Westfield are amazing and that is I feel is because of the way Rachael supports and guide’s her team and all the members of other staff teams and the way she respects them. THANK YOU, THANK YOU RACHAEL FOR BEING A CREDIT TO YOURSELF WITH YOUR WORK ETHICS AND FOR BEING YOU. I am a very lucky customer the day I was first looked after by you and as long as you are working at JB HI Fi Penrith Westfield I will be your faithful customer. I wish I could give more than 5 stars to Penrith Westfield JB HI FI because of Rachael and how she is loved by the staff and customers and is a great role model for her team members. THANK YOU doesn’t even come close to how much I appreciate your help and knowledge you give me when purchasing products from JB HI FI PENRITH.

I have ordered a MacBook which i have already paid, Its now 3rd week going on but when i call them and ask about it they have no clue or tracking information when will they get it in store. I have been informed to get it in 2 weeks and since now i really need it to use it at my work. I did not want to put review but after calling them several times i am exhausted. Instead of that they say keep calling until we get your order. Update: I did ring back again and got an update that I may receive it now after 7 weeks from the original date ordered and Alex promised me to receive it on 8/12/2023. No one informed me it would take that long, this is ridiculous. As I have mentioned before I really need it at the moment and I have no option but to wait that long. Well after all finally when I got it I was quite happy still but wait for the twist that it has wrong name on my receipt which is my fault shouldn’t have trusted and should have checked the receipt. Even though I presented my photo ID and wrote my full name and signature on a paper for formality. I live hour an half away can’t even change it without going back to store which will take me 3 hours of traveling. I can’t do anything but have to go back there again.

I had ordered a vinyl online that was sent from this store and extremely disappointed with this experience. The item was sent in a plastic satchel with no padding and received it damaged. Jb Hi-fi always send vinyls in a cardboard box as they are fragile. This store obviously takes no responsibility in handling with care after a customer pays the funds. I had to return it to my closest store and get a replacement. I hope i never have anything else sent from this store ever again. Management really need to lift their game.

If even just searching with nothing in mind ! @ JB hi-fi you just may find (what ! ) you're looking ( Ssh) fore ! Vinyl, Movie, Games, Blue_ray's, Cd's Laptops, a mouse, keyboards, printers you're Favorite place ! Moulgoa Road, Penrith Westfield's, MT Druitt ♥️ (Ace !) …

I bought a gift card 2 months ago and on 11/23/23 I went to use the card but couldn't swipe the card and the staff couldn't answer my question what should I do in this case. Do I have to pay $100 for free or is it unfair? I probably won't buy gift cards from now on.

So here is me looking for my appliances for the first house in Australia, and this is the place I have chosen to get all my items. I am still waiting for some discount offers to get the most benefit, the staff was very helpful for the selection

Helena was super helpful yesterday. I didn't purchase at the time but came back today. Rachel sorted out the products and accessories. Excellent service from both these staff members - approachable, friendly, knowledgeable. …

Pretty good. I was after a Mesh WiFi n Cameras. Was decently stocked. They did help me to narrow down what I was looking for which was great. Make sure to checkout their website, select a few models you want before heading to the store.

Never have seen such poor service we were waiting 20 mins for a item to be bought to us to pay got sick of waiting walked due to one sales assistant said item was on its way still waiting 15mins worse experience

If you want to make your KPI's, you should've hired more staff during the festive season. I witnessed 10 customer walk out because not enough staff on the floor to assist with sales and enquiries.

Fantastic service by Josh and Matt in purchasing my new iPhone. Highly recommend seeing these two if you’re looking for the best deals through Telstra. These guys know their stuff.

I really enjoy the technology and how they are able to get the latest computers accessories drones phones TV's fridges washing machines Evan vacuum cleaners. Check them out today

Good friendly staff. Store isn't too crowded which was nice and I didn't need to be in a que for too long to pay. All in all a positive experience and I'll shop here again.

Very good service unfortunately didn't have what i was after in stock but they were very happy to help me. Very good customer service …

Excellent staff service. Neat and clean store. Variety of product you can see in this store with great deals. I highly recommend this store.

I spoke to the lovely Rachel from the operations team earlier today and it was lovely customer service. Rachel was very helpful and kind

Great help from Phil, knowledgeable and helpful. Made a tricky process quite easy. A great example of kind, well trained staff.

It was good . But the sales stuff are always so busy to help . But I love buying from.here so cheap

Not a bad selection of product, they could make it a bit more accessible for wheelchair users

Great shop, friendly staff, good prices and top service! …