JW Computers

789 reviews

18 Victoria Ave, Castle Hill NSW 2154, Australia

www.jw.com.au

+61280903332

About

JW Computers is a Computer store located at 18 Victoria Ave, Castle Hill NSW 2154, Australia. It has received 789 reviews with an average rating of 4.7 stars.

Photos

Hours

Monday9AM-5:30PM
Tuesday9AM-7PM
Wednesday9AM-5:30PM
Thursday9AM-5PM
Friday10AM-5PM
Saturday9AM-5:30PM
Sunday9AM-5:30PM

F.A.Q

Frequently Asked Questions

  • The address of JW Computers: 18 Victoria Ave, Castle Hill NSW 2154, Australia

  • JW Computers has 4.7 stars from 789 reviews

  • Computer store

  • "Highly recommend JW Computers at Castle Hill"

    "Not very good customer service, staff just talking to each other behind the container none of them acknowledged me even when I made eye contact with one of them to get there attention, I was looking to buy the GMR Pegasus III for my son but I think I'll just look elsewhere thanks"

    "Unfortunately experienced incredibly slow service for an online order"

    "Easy to complete my transaction on the website"

    "Their customer support is top notch! Has a problem with hardware bought from here (manufacturer fault) and they helped solve it"

Reviews

  • Julie Gai Royle

Highly recommend JW Computers at Castle Hill. Needed to purchase a new computer monitor and the help and assistance that I received was outstanding. Definitely the first place I will go if I ever need any help, or advice in the future. Ordered monitor and only had to wait 2 days for delivery. Great staff to deal with.

  • Brian Stewart

Not very good customer service, staff just talking to each other behind the container none of them acknowledged me even when I made eye contact with one of them to get there attention, I was looking to buy the GMR Pegasus III for my son but I think I'll just look elsewhere thanks.

  • Tommy Sailing

Unfortunately experienced incredibly slow service for an online order. Ordered a pair of headphones on 11th July, got despatched on 1st August. Received the next day - so no blame on Australia Post, that long between order and despatch without a peep just isn't acceptable.

  • Phelec59

Easy to complete my transaction on the website. I purchased a Samsung computer monitor. It's price was one of the best on the market by far. It arrived within a few days in regional NSW. I will certainly check out JW Computers next time I need something they sell.

  • Scot Wilson

Their customer support is top notch! Has a problem with hardware bought from here (manufacturer fault) and they helped solve it. Their service people call you back and give status/progress updates. Will use for future upgrades. (Was recommended via PC Partpicker)

  • Megan Sheffield

Had a graphics card installed within two days of bringing it in, and when I got home I couldn’t work out why the monitor wasn’t connecting, spoke to someone and with what little I could explain, with my limited knowledge he had it fixed in 5 minutes. Thank you!

  • Eunice P

I came on Friday was a public holiday, it closed earlier than usual. Before I went, I check Google map and the link it send to me by the email for the trading hours, they didn’t mention that JW will close earlier on public holidays. I just

  • Letecia Sunur

Went to the store to ask about my ongoing order and to buy a mouse pad. Between my order of a laptop and a mouse, turned out the latter was the one not ready. Asked if I could just pick the laptop up first, Zach offered credit, so I looked

  • Mike

My experience with JW Computers Castle Hill has been fantastic. A shout-out to Robert and team. They are polite, helpful and patient in dealing with customers. I remember purchasing a keyboard some years ago, not using it, and changed my

  • CY Loh

JW staff are always exceptionally friendly and helpful whether I can contacting them via their website, email, phone or in person at their Castle Hill store. I have been searching for a reliable "go-to" store in NSW for all my computing

  • Glenn H

Great service and help. These guys really helped me out when I had an issue with upgrading the memory on my new laptop. I really appreciated the assistance with some of my hardware and technical issues.

  • Eddy Keogh

Ordering express from here is a mistake. You have to wait for them to receive from their supplier, so you'll be waiting at least a week for your order to be shipped. Just stick with standard shipping.

  • Jameson Birks

Came to grab some parts that unfortunately weren’t in stock yet, Sid helped me find what I was after and was very patient as and showed me many different options. Will definitely be back!

  • John Batchelor

JW Computers is a great site to navigate and find what you're looking for. Big range. Fast delivery. I will be going back as it was a pleasant experience and I got what I was looking for.

  • Peter John Tolmie

Upgraded my HP laptop from 8GB to 16GB memory. Purchased genuine Kingston memory from JW. Fast delivery with courtesy emails to track my delivery and no problems with the upgrade.

  • Muzza Video

Always reliable, always someone who knows what they are talking about and competitive pricing. Have bought multiple computers and lots of hardware. Highly recommended.

  • Joe Ruggero

Easy to order online, with good competitive prices. Friendly staff at the shop. Like the fact you can pick up from shop front and save delivery cost. Thanks

  • Prabesh Rajbhandari

It was very good and fast. Packaging was well done and box was very safe. Remember that items ordered together don’t always come together at the same time.

  • Markello Aus

Great staff, very friendly and helpful. Nice range of products that are competitive in price. Definitely recommend shopping here for your computer needs.

  • Maria

No warnings that stock is not available when placing the order , its says available bur little did i know and needs to be ordered in from Suppljer

  • Michael F

Sensational service! Great comms, spoke to me about swapping out ram so I could get my order earlier, and then express posted it to me!

  • Kirsty Wade

Fantastic service. Catered to our queries and helped with sound advice. Friendly staff who carried out purchase to the car. Thank you

  • Juan Gabriel Lopez (Gab)

Laptop received is accurate on the product webpage. Seamless transaction process! Will definitely purchase on this store again.

  • Stu Taylor

ASUS zenwifi X6DS 2 pack. Very competitive pricing, Super quick processing and speedy delivery. Very happy

  • Oncologist Hematologist

Very helpful and friendly guys. I am happy of my purchase from the JW Computer at the Castle Hill branch.

  • hawaiian robot

Dispatch and shipping was about as good as you can get, pretty happy with the service overall!

  • Sharon & Jonathan Cauldwell

Fast dispatch and smooth delivery and gaming chair being enjoyed by our son. Great service!!

  • lan johnson

Thanks, I received my order in good time, and good communication throughout the process.

  • Valerie D

Great value keyboards in store and the team have excellent banter and customer service.

  • Darrell Hart

Alweays have a great experience with JW Computers. Really good pricing and products.

  • Fantaysia Sash

Perfect easy transaction. Item was as described and delivered fast! Thanks …

  • Joshua Gozanes

I received the Order, it's a bit late as expected however.. Over all i'm happy..

  • Shuyuan Bai

I bought a Dell laptop for my parents. The staff are very friendly and helpful.

  • Matthew Robbins

Great service, fast processing and fair pricing. Above and beyond expectations

  • Wayne Mckewen

Great product at a great price, easy online click and collect transaction

  • Seema Odhavji

Really good staff who know their stuff. Very patient with all customers.

  • Antony Cook

Awesome service, great communication & fast delivery, very professional

  • walter Cortez

Easy to deal with, good communication and price. Excellent product.

  • Timothy de Wal

Great service and received the order on time. Will use again.

  • J C

always a great experience. friendly and knowledgeable staff

  • Tyson

Fast Postage, competitive pricing. No difficulties at all

  • Mitch Evans

Great product and super quick, hassle free transaction.

  • Jenny Fallon

Straight forward ordering and safe delivery. No issues.

  • Stan Strijakov

Great price! Quick delivery! Working item! Thank you!

  • Emma

Easy to deal with. Super fast shipping. Great service

  • Shane Brewer

Easy to order on line and didn't take long to get it

  • Nigel Ziegler

Great service, very happy with product and price

  • Susan

Products at good prices, great customer service.

  • Angus Mitchell

Fast, Good tracking, item came well packaged

  • Daniel Kerovec

Jw amazing. Will be ordering again.

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