An unfortunate meeting experience Overall with this triangle of a corporation. We are still waiting for AC service.. We will permanently use any mom and pop owned businesses and locally community built ownerships and NEVER with a corporation and heres why. Let’s be clear, JW now works Under an umbrella corporation along side with Adeedoo Plumbing And there is a third corporate entity at this Apex. This is likely a corporate merger in response to Covid restraints and was a contractual inspiration likely as not to help keep businesses alive. Our story is we had an Adeedoo representative named Josh come out who had correctly identified long-standing pipe conditions in our basement, Where he exposed that we had major long standing leakage and a silent long-standing drain problem that is seeping into the foundation of the house. He took photos and confirmed it with us and was consistent in his ability to lebeing able to solve the problem. He also mentioned that we had a refrigerator line that had a bite mark likely from a rodent and he was willing to replace that line with a copper one… He gave us a basic expected price for his services at that point. All is well. He then tells us he Needs to bring a drain specialist out the next day to survey our drain issue. Sure. The next day Josh and a Ramon Show up 25 minutes early and we greet them in our driveway. Ramon is wearing a buttoned up, puro white bleached shirt, unblemished stitched name tag and that Pristine iron-on American flag on his shoulder. This is the drain guy. We go down to the basement and NOT once did he make an effort to physically inspect the drain. The majority of the conversation consisted of his insistency that we needed to fix the refrigeration line to our refrigerator, Stating he’s prepared to cut a hole in the wall And was adamant in side hustling a $1500 up charge for a service we NEVER called in for initially. . Remember we have Josh who confirmed a $2500 pipe job replacement. This Ramon Is the “drain guy” and he did mention in justquick passing that “the drain work would likely cost more than $2500” … but Still persistent in pushing a sale for a refrigeration boxline for our refrigerator. He never stepped foot inside the basement to confirm to us exactly what type of drain workneeded to be done. We stood there and told him that the drain issue is likely effecting the foundation of our home Ramon is Completely disconnected and uncompassionate to the moral of the fact that this is likely a condition that needs attention. Nah - He just wanted to go upstairs,continue the conversation of pushing side revenue for the refrigeration box/lines. Conversely; Josh already offered to replace the bad line with a copper one that was already inclusive with the $2500 pipe replacement job. Dios Mio boys. Just because you have a representative that rings true on every confirmatory level of meeting customer expectations through the guise of candor and honesty; Only to be sabotaged by a higher up; who demonstrated no effort, interest, nor cordial sympathy to addressing the initial job and possible contract; window dressing. Basically corporations of this nature seemingly employ people that think they can run good verbal games.I gave him plenty of opportunities to reconsider dropping the refrigeration push: but that machismo Kept on running the gears upstairs; And in the end no resolve, conversationally, he offered no verbal confirmation, no confidence in providing a true honest assessment when it came to see if this drain guy was the proper candidate for the job. In the end still offered the job to Josh and he had stated he would “call us back later that day” but he never did call us back to confirm. ok. Bye. So Adeedoo : Had two workers come out on company dime and time, One of which successfully came close to a contractual agreement for a job but never came back to shore it up and y’all Send out another one that thinks he’s Got schtick and verbal game and he jogged on losing over $5000 of potential company revenue.. Go locally owned and be happy.

I've used JW Plumbing, Heating and Air (part of Service Champions now) for years to do my furnace/air conditioner maintenance and they have always done a wonderful job. My 17 yr old gas furnace and the 30+ yr old AC system were starting to fail and were not worth repairing. I decided to have JW do a new Heat Pump system for me. They have now finished the process of having abatement done on the asbestos on the ductwork (a subcontractor, Superior Environmental, that did a wonderful job. JW arranged for the abatement, gave me the name of the company, phone number and person to talk to there so that I could get all my questions asked before they came out to do the job). The JW's installation crew has now installed the new Lennox Energy Star Heat Pump system and new smart thermostat and it running well. All the prep is done for the new Electrical panel which should be completed very quickly once Edison comes out to do their part involving the meter. The JW employees have been really good about getting appointments for the various portions of the project done in a very timely manner. Overall, Justin, Denise and their whole crew, plus any sub contractors they deal with, have been very responsive with any questions, concerns or requests I've had on the project. There were a few minor items that I asked them about that were niceties, not necessities, and that were not in the original contract. They have graciously added those in for me for no extra charge. They have also been really responsive in working with me on what methods that were available and comfortable for me for payments on the work plus letting me know about any discounts they had and any tax rebates that were available. Normally on a project of this size I would have gotten multiple estimates, but didn't in this case because I wanted JW to do the work on the new system and any future maintenance. JW has always done a wonderful job for a fair price every time I've had them out. Overall they are very knowledgeable, reasonably priced and believe in good customer service. I would definitely recommend them to anyone for their HVAC needs.

When reading online reviews for JW heating and Air the first thing that will stand out is how they are predominantly very positive and it becomes even more evident when the reviews are compared to similar businesses. From the first time you speak to someone on the telephone until the service is completed you experience excellent customer service. I recently purchased a new heating and air conditioning system to replace an older system. . Everything happened exactly on the timeline as described. From the initial estimate appointment to the follow up phone calls about the sales call service, the on-site visit to prepare for the insulation and finally for the actual installation. On the installation day the installation team arrived on time, set up inside and outside in a way to least disturb me and my neighbors. The installation supervisor explained what was happening during the course of the day. The entire installation team was friendly, professional, and courteous.After the job was completed, the team cleaned everything and left no trace they had been there. A checklist was completed by the installation supervisor and reviewed with me to ensure my complete satisfaction. It was stressed to me that if I had any questions or concerns to let them know immediately as it was the goal of JW Heating & Air to provide services which exceeded their customers expectations. This is a company I would highly recommend. Your time and money will be well spent.

We had the original JW Heating put in a complete replacement of our HVAC system. They were a wonderful family owned business. It was purchased by Adee Doo/ Service Champions. We did an extensive remodel of our home and paid the new company over $5,000 to overhaul the system during construction. After the last finish work was done, we had JW come back to make sure all was good and fully operational for both heating and cooling. Spent almost $1,500 on that. When the house was re-occupied one room was not getting heat. Had the same technician Art come out ( once you've been assigned a technician you can't apparently switch according to Art). He said he couldn't tell without a full inspection with service and possibly the blower was malfunctioning which would be around $1,800. We distrusted this so had someone else come out. Turned out the register vent wasn't fully open in the ceiling. All Art would have had to do was get on a ladder to check this! We'd had a previous issue with Art that he wouldn't do a simple fix on a thermostat wire which he wanted thousands to fix by tearing out a finished wall. Also, we discovered that the filters had not been changed as specified in the last seasonal service we got ($1,500). So bottom line here is that they are basically commission sales people and not primarily technicians. Do not use this company or take on faith their advertising.

We called JW Cooling because our Nest thermostat was not getting power from the circuit. The technician Christian arrived on time and went to the attic to check on the AC unit. After 15 minutes he says the circuit board needs to be replaced and it will cost $1200! Now I know the AC unit is working fine as the same company serviced it about a year ago and it was functioning perfectly up until 2 weeks ago when the thermostat wasn’t powering on. I suspected it was just a wiring issue to the Nest thermostat and I indicated that in my service request. After we said that we would get other companies to check and get a quote the technician said he would lower the price to $900 which was very suspicious. When we didn’t agree to the repair, he went up the attic again and then says he thinks there’s nothing wrong with the circuit board and it was a wiring issue and it would cost $350 for the repair. At this point, even if we still thought we were getting ripped off (to think we are repeat customers!), we wanted the problem fixed right away and agreed to pay the $350. The AC was up and running in 5 minutes - probably he just taped a loose wire that supplied power to the thermostat. He was in and out of the house in 45 minutes. We will NEVER call this company again for any AC or heater issues. Neither should you.

After the hot summers over the past four years, we finally decided to get an AC system installed. We interviewed 3 contractors and JW Heating and Air stood out above the rest with their knowledge, recommendations, friendliness, and competitive pricing. We are so delighted with the service they provided. We decided to update our 15 year old furnace at the same time. The controllers they recommended have such user-friendly screens (we were thinking about Nest but Ted recommended another as being easier to use. Comparing notes with a neighbor who has Nest, they said it can be a bit cumbersome. We are very happy with the choice). Our AC system cools like a dream! All of the JW Heating and Air workers who came to the house were clean, friendly, and super nice people. I was so impressed when they brought their own hand soap and paper towels to use in our bathrooms- so considerate. They always put on shoe covers whenever they entered the house. Their work is excellent and clean up was fantastic. While the whole process took about a week (new heating and air systems), everyone involved was a pleasure to work with. They facilitated city inspectors and helped us get the final sign off inspection. So happy we finally "bit the bullet" and got our updated heating and new AC!

I had Christian out from JW to service my AC a couple weeks ago. I was hesitant to bring any one into my home due to Covid-19. The office assured me that they are taking the necessary precautions to keep us, and their staff safe during this time. Christian came on time and wore gloves, shoe covers, and a mask. He even disinfected every thing he touched before he left with an organic cleaning solution. He was very kind and genuine, and asked genuine questions and expressed a lot of empathy with how we are doing during this time. Stated he is very grateful to still be working and very blessed. He also said its been very hard on him to see so many families struggle during this time since he's interacting with new people every day who are no longer working or had lost their job or business. Also informed me that they have been keeping busy with air purification solutions that can help remove viruses and other things from the home, he left me information on it and wasn't pushy at all about selling me it, it felt it was necessary to at least let me know during these times. I am unable to make that investment at this time, but I referred JW and christian to a couple friends who are interested in having them out to install. Thank you very much!

Hugo is an excellent technician, he is methodical and detail. I have a Lenox HVAC system with a 2 zone function. The thermostat showed an error code 114 on Friday (11/24/23), heat came out low, 2 zones are not connected. The same error code happened a week earlier, the company sent me technicians to fix the problem on Wednesday, the day before thanksgiving day, all seemed fixed, but unfortunately on Friday, the day after the thanksgiving day, the thermostat showed error code 114 again, same old problem. I called the company, they told me they would send me a technician on the following Monday (11/27/23) morning. Hugo came, he listened to my experience with the issue. He said it could be communication service disrupted. He would check the mechanical functions for my HVAC system if they are properly worked. He checked all the vents and found my heating mechanical is good but air conditioning is not working. He then focused on the wiring, found 2 wires were broken. He fixed the wires, the thermostat's error code 114 disappeared. It has been a week from the day Hugo fixed the problem, the thermostat is normal. Heat flow is very good. I appreciate Hugo's methodical and thorough work mannerism besides friendly and courteous.

Let me first say that I have done considerable business with JW Heating and Air and I am shocked at the behavior they are currently demonstrating. In the past, I have had nothing but pleasant and fair experiences. JW Heating and Air installed a drip pan for my AC unit. Unfortunately, they wired the water sensors incorrectly. This failure allowed a substantial water leak in my attic and a bedroom ceiling to go undetected. The resulting damage / repairs costs were about $2,200. Upon bringing this situation to their attention, I was met with confrontation and defensiveness. I briefly spoke with their HVAC manager, Cary, who was rude, and combative from the start. After that, he never returned phone calls or emails. Weeks later, I reached out to the company again and this time spoke to a supervisor named Xio. Unlike Cary, she was polite, but like Cary, she did not return phone calls or emails. I tried for over a month to get this situation rectified fairly, but JW Heating and Air made absolutely no effort to remedy the problem and have been confrontational at almost every step. It is obvious that I will never have any business with any of the aforementioned companies and I warn you of the same.

HIGHLY recommend!! JW Heating and Air is a first rate, professional, 5-star company! Quality and customer service are alive and well! It is so refreshing to see a business embrace these fundamentals. My experience from the first phone call to the service call itself was nothing but pleasant and professional. Communication was great. My service technician, Peter, was outstanding! He was punctual, kind and considerate, and very knowledgable, and extremely thorough. He carefully took his time in diagnosing the problem with my heating unit and explained every step of the process to me to keep me in the loop. He was not going anywhere until he got to the bottom of the issue. I appreciate this kind of transparency. It puts the customer at ease when everything is clearly laid out and all options are presented. Bottom line is: Peter and this company clearly take pride in their work and hold their customers in the highest regard. I'm not one to usually write reviews of my dealings with service industries, but my experience today compelled me to share my satisfaction. Great work! Will definitely recommend to others!

Completely immoral and horrible business. In 2012 they installed what claimed was a new AC unit inside and on the roof. I’m just learning the roof unit was from 2008. They essentially sold me a unit that was used and presented it as new. Certainly with a new price. The five year warranty paper they gave me would have been void within a year. Years later I called for service and their inspector told me the unit both inside and outside needed to be completely replaced for over $15k, partly due to mold in the unit. After getting another opinion there were photos taken showing no mold. And the unit was fixed for a few hundred dollars. This kind of immoral behavior baffles my mind. I just don’t know how you could use a customer’s naivety to try to take advantage of them when it’s clear I’m just a middle class guy who can’t afford these kinds of extravagances. I don’t have much recourse, given this happened so long ago, except to leave this review to warn potential customers they are dealing with dishonest people.

Christian was our tech and he absolutely nailed the job....! He came in to adjust some dampers for upstairs for even distribution of air last week and we had him come back to set up a bi- annual service (which we decided to pay a monthly basis for a discounted rate) of our entire home which is quite significant. He took photographs showed me everything that needed to be done, detailed everything before I approved the work, the price was good I felt confident in his abilities and the work that he did. He’s serviced three industrial size central air conditioning units and condensers, furnaces, changed out all air filters in addition to servicing six split units (wall units and ceiling units combined). Thank you so much for your professionalism and work ethic Christian. You answered all of my questions and provided real-time solutions which made just made sense! You clearly know your craft well. Deeply appreciated, Kent Guzmán

We are moving into our new home and our AC unit wasn't cooling and where in desperate need of maintenance for our unit but we hassitated to contact a company. However having children and moving it was too much. We contacted JW plumbing as we read great reviews. Immediately the next day the appointment was scheduled. Christian was the technician that came and met with my husband and we could not be more grateful for the amazing service he provided and how respectful, honesty and understanding he was. He let my husband know what the issues with the unit was and gave us several options and was never pushy. He gave great honest advice and went above and beyond to help us. Thank Christian we will continue to use JW services because of him for our AC repairs. We could not be more grateful to you. My family was so happy to have our AC unit working again. Thank you I would highly recommend and ask for Christian he is the best!!

I called JW Heating & Air after receiving a special for a $49 furnace and A/C inspection. I was worried that for such a low price, I might not get exceptional service. I was wrong. It was definitely a 5 star experience. They called to ask about any time scheduling concerns, then called again when the technician was on his way. The technician (Christian) arrived right on time, was friendly, courteous, and very professional. He did not rush and thoroughly checked out both units. When finding an issue with the A/C unit, he recommended a repair, but did not push and did not give a "today only" price. He also offered answers to some allergy (and clean air) concerns, but again... did not initiate any high pressure sales tactics. I will definitely call this company back after researching and making some decisions... and will also request Christian as the technician.

This is an honest, reputable company. There was an initial problem with making my appointment. Within 24 hours, the owner of the company called me to explain the circumstances, take responsibility, apologize, and offer me a discount. I understand that problems happen, sometimes beyond our control, and how this company dealt with it shows that they live their values. He dispatched the next available technician who arrived within 90 minutes. Gerardo, our technician, was wonderful. He was professional and even put on booties and a floor covering to make sure our floor stayed clean. He was extremely thorough and explained everything. Although he did not have the part we needed, he found a solution so we had our heat restored and will be back to finalize our repair once the part is ordered. We are fans of JW because they know how to treat customers.

Christian arrived promptly, checked air conditioner and heater. Very up front about their condition. Set me up with appointment for estimate on replacement. Personable but didn’t waste time. Greatly appreciate his frankness. Gerardo extended his day to check my AC. He followed the protocols of the company. Quickly determined the problem was not within my home. Did a check of the unit on the roof. Found the problem and was able to replace the part. Checked for temperature after replacing. Explained the issue clearly. Helps that all was under warranty. . Paul looked at my old water heater and confirmed that it should be replaced. He provided me with an estimate explaining the work to be done. I scheduled a date for the replacement. He arrived with Frank on time. The work was efficiently done. Couldn’t ask for a better experience. (Thanks!)

This company was amazing! I originally called them in an emergency, and even though it was a holiday weekend they scheduled a same day evaluation and didn’t charge any emergency fees. They take 24/7 seriously! I am an HOA rep and we had really bad issues with pipes in our garage and with pipes attached to multiple individual AC units. Because JW has HVAC specialists and plumbers, they were able to solve our issue on one day and with all their team members. Other companies had told me I would need multiple people to pick up the project at different phases, and this was so much easier. The employees were respectful, knowledgeable, efficient, and kind. I enjoyed every step of working with them, from my first phone call to my final walk through of the finished repairs. I highly recommend them!

Our shower drain was clogged and was causing water to backup into our bathtub and toilet. We also had a separate issue with a leak under our kitchen sink. Paul got the shower drain unclogged quickly and we haven’t had any issues since. He diagnosed two issues with our kitchen sink, and we ended up installing a new basket strainer and faucet. We decided to purchase the faucet ourselves so he had to come back for a separate visit to install that. In the process of installing it, we had an issue with our countertop that had to be addressed first so we again had to delay him and have him come back for a third visit. All went well the last time and we are grateful that he took the time to address our needs and never charged more than the initial quote. Highly recommend working with him!

JW has done a few jobs for us. This time they installed a split (AC and Heat) wall unit in a small apartment and insulate the attic above it. Their team was on time, clean and, respectful of our property. As it turned out, no fault of their own, the unit they worked so hard to install was a lemon. They ordered a new unit and as soon as it arrived later in the week they installed the new unit and, eureka, it worked like it was designed to do. These guys worked long and hard and trouble shot this situation every way possible. They apologized profusely for something that was not their fault and fortunately we had time on our side as the apartment was vacant. All in all, they went over and above to keep their end of the contract and we now have a great unit that works perfectly.

When you request an inspection, repair, or installation from a company that provides such services, you never really know what kind of customer service you'll be receiving from the repair person. Today I was rather fortunate to have have met Gerardo. Gerardo arrived promptly at our agreed upon time, inspected, and then proceeded to review his assessment of the faults our system experiencing with me. As an electrical engineer myself, i appreciated his thorough assessment of the technical faults our system was experiencing, and subsequent recommendations for repairs. My experience with Gerardo today was nothing short of perfect. It must also be noted that along with his technical expertise, Gerardo had a tremendous attitude and a gift for communication. Respectfully, Ricardo

This review may sound cheesy, but I’m honestly writing it because of how great our experience was. Gerado Tecorral was beyond amazing. Im always a little nervous and skeptical when a new person comes in to repair something in our home. Right away he was so kind, respectful of our space and explained every step. He was also super nice to our barking dogs and took the time to sit and let them get used to him. He kept us updated through the whole process, there was a good amount to fix and he showed us before and after pictures of everything. I would hire him to fix every part of our house. This guy deserves a promotion! Seriously. Super thankful we got him and chose to go with this company :) You can tell they care about their customers.

We were looking to replace our 30 year-old unit and got estimates from various installers in our area. In the end, we went with the Costco Heating and Air program. In our area, JW Heating and Air were the vendor that did the work under the Costco program. The installers were awesome. Thank you Jesse and his team (Miguel and Anthony). Very professional installers and patient with all my questions. There are many companies who are qualified to install AC and heating but JW stands out because of the installers and quality of work. When we did the HERS testing, the inspector also commented on the quality of the installation. It was nice that the owner called to follow up on the installation and to see if there were any issues.

We have a two-story craftsmen in Los Angeles, snd when our two a/c and heating units went out last year, we quickly decided on JW. Not just because your price was fair, but because your staff was helpful, intelligent, informed, skilled, honest, and committed to getting us what we needed. We are very happy with JW. We’ll today, we had an issue with our upstairs unit, so Leo and Gerardo came out to help. They assessed the problem, fixed it, and even checked out the downstairs unit and made some adjustments just to be safe. They were kind, quick, professional, friendly, knowledgeable, and really cool guys. Once again… we are very happy with JW, and we refer you to anyone who asks about beating and air. Thanks so much!

Gerardo and Christopher were our amazing service technicians. They would have received 10 stars but there were only 5. They were polite, engaging, efficient, competent and knowledgeable and did an outstanding job! They did not rush and took the time to explain what was going on with each of our units. They observed COVID protocols while in our home which gave us great comfort. Gerardo even remembered being at our home for our last service and recalled details about our units. Needless to say, we were impressed. We now have a maintenance plan with JW and my husband and I look forward to many years of utilizing their services. I highly recommend JW Plumbing and heating without reservation. Angela & Mike

Two stars because I liked the technician. I had a contract with these guys. Cancelled today. Technician was great. No complaints. He showed me a picture dirty coils on the inside of the HVAC units (2). They don't clean them as part of the twice a year maintenance I paid for, even though the unit is open and they can use a can of self-rinsing cleaner ($6.98 at Home Depot) and a few minutes to get the job done. Technician told me that it would be $468 to come out and clean the two units. Received an email from them shortly after the visit confirming the price. Called to cancel, was told a manager would call me in 15 minutes or so (I did not ask for a manager - not a Kevin). Over an hour later, no call.

These guys were terrific! They were on time, did a full diagnosis of the problem, presented options for the needed repairs at reasonable price points to ensure I had full information (for example: do I prefer to clean the filter or replace it? Repair the aging motor or replace it with a new one? Etc). The lead team member, Leo, showed me before/after pictures of everything they worked on to ensure I understood the work they completed and they follow that up with a full report detailing the work, with photos, for my files. They were polite, professional, friendly and fast. I will definitely use them again and highly recommend them to anyone with heating and air needs. Great service!

They were very quick to get someone out to assess our sewer pipe. When Paul arrived, he was incredibly friendly, helpful and knowledgeable. He and his team reviewed the situation and gave a great recommendation on how to proceed. While it’s hard to actually go underground and see the work done, Paul did show me the camera videos (live) after the work was complete. When the team finished filling the hole they’d created, we did have a small problem with the access pipe sticking out too far. But Paul responded quickly and came the next day to resolve it. Prices aren’t for the faint of heart, but it should pay off in the long run. And Paul was great to work with.

I am a subscriber to JW's monthly $20 membership where they come out and do scheduled check-ups on my HVAC, water heater and plumbing. I figured I'd give it a shot, but was planning on cancelling it after my last scheduled water heater check-up. Well, I'm keeping it now... Min came over, checked the water heater, checked my plumbing and gave me some great preventative care measures that I could to keep my house in top shape. And he fixed a problem with my toilet, that was a minor issue right now but would have become an issue if he didn't spot it and fix it for me. Min is awesome. And I got to say... the program is a good value.

I had my heating service done today 11/11. The person who did my service did very well. His name is Marcos. He inspected our wall heater and did went to attic. The attic was good, where our wall heater connects. Notice in our wall heater some parts will need some replacements.He explained and showed to us the parts had some defected and will not last. My husband and I agree to replace the defective parts. We want a peace of mind. We didn’t want to chance anything to happen... Marcos did a great job on our heater. Marcos was honest and we trusted his judgements. He is very respectful too.. Thank you Marcos.. Julia G.

Marco is a well trained, experienced air conditioning and heating equipment technician for one of the best companies for in Los Angeles with whom we have a long history of excellent service. Marco has an excellent work ethic, he diagnosed the problem with our condenser, explained what had to be done, how much it would cost and assured us that he had extensive experience repairing the problem. We expected that it would take several days for him to receive the parts needed for the repair but he went out of his way to pick up the parts and did the repair the next day. Extraordinary service!!!! Drs. LBV

Gerardo came to our home to provide our 1-year service check and he could not have been more professional! He came prepared with gloves, face mask and booties to enter our home and then worked efficiently. We needed our filter replaced and he was able to do so on the spot for us. He talked us through everything he was doing and even made recommendations on how to use the fan circulation feature more effectively. Our two dogs were in love with him the minute he arrived, so I have no reservation of asking for him to come perform our service checks in the future! Many thanks!

JW Heating and Air is really wonderful... but, what makes it absolutely FANTASTIC are service people like Marco. He was by far the best I have had yet. He was honest, kind, and went above and beyond to tell me what needed to be done, what didn't need to be done, and what to expect. I always worry about the "sales pitch" for each maintenance visit but I felt Marco really tried to focus on the necessities to keep my system running versus parts and service that were not mandatory. I really hope Marco stays a part of the team as I want him back for each visit. Thank you!

I recently had my heating and air unit checked for its regular maintenance by JW Heating and Air and wanted to make a comment on how happy I was with the service I received. I was extremely impressed with Alan who was the technician who came out to service my unit. Alan's was courteous, polite, and his friendly smile was very welcoming. I appreciate his knowledge and ability to make sure I understood what his mission was on this service visit. I was extremely happy with all of Alan's efforts making sure I was a satisfied customer before completing his service.

I called JW Plumbing and Heating and got a very polite person who asked me questions about our issue. Our issue was that our heater stopped working. They scheduled their technician to come out and take a look. Marco came in and took a look and changed out the thermostat and also changed the fuse at the heating unit. He went above and beyond to show me some other potential issues and his recommendations for solutions for the long run. He did a great job and was a really nice guy. I really appreciated the good work. I would definitely use the company again.

After much searching and researching, we selected JW for a new air condition system and they were great. Every technician that we have dealt with was knowledgeable, professional and very thorough. Our recent maintenance was conducted by Gerardo and he is really wonderful. We had a sort of tricky situation with a move and he worked to find us options and advised us in a very professional and non-sales’ish way. Our new house doesn’t have A/C and we will use Gerardo to install...no better recommendation than repeat business!

Your sales representative was quite knowledgeable about the most current and efficient ways to provide heating and cooling for our house. He explained everything thoroughly and at the same time gave us other options that could meet our needs. I really liked Mr. Leaches manner and approach. I liked the fact that the installation would be provided directly by your in house technicians using high quality and state of the art products. I will keep in mind all of this in arriving at our decision. Sincerely, Frank Farfan

Marco Bercian was awesome! Came on time, super professional, very patient- listened to all of our questions and concerns and gave great suggestions and tips for how to care for our specific unit. This is the 3rd company that I had to come out and look at the heater and the only one of the 3 who actually took the time to seek out any problems and the only one who was willing to listen and answer questions. So glad I found JW and we will definitely have them take care of our maintenance from here on out.

Marco came today for our regular servicing. He easily and readily accomplished everything we asked for: adjusting the dampers, explaining how the unit fans work, explaining and pricing our choices for installing attic fans. He found an error in the piping for the master bathroom exhaust pipes that was causing a bad smell, which we also priced for correction. We have always (for decades) been pleased with JW and especially pleased to have Marco doing our work. He is highly accomplished and informative!

Christian and Anthony were great. Friendly, got along with our loud and obnoxious dogs, and had all the parts on hand to service our combi unit on the roof. They were knowledgeable and were able to get technical with me when I had specific engineering questions about the repair and upgrade of my compressor motor, including monitoring the current draw before and after repair procedures and showing me the replaced parts. I always appreciate an honest and respectful technician, and these guys were that.

From my first telephone call I was very pleased with the service, I believe her name was (Theresa?) and then Mr Juan Sierra service technician was outstanding. He listened to my concerns asked lots of questions and after. Inspecting my equipment he walked me through his findings. He then explained a game plan to remedy the problems. Juan gained my confidence and demonstrated respect of my home. I signed a yearly service program and look forward to working with JW Heating and Air for years to come. I

The professionalism from JW Plumbing, Heating and Air has been exceptional since we signed our contract thru Costco. They installed our unit and were thorough and very meticulous when installing our unit. They walked through the process and have been consistent in following up with any concerns after installation. They have done routine check ups and we are very happy. It was the best investment and we are happy that JW serviced our contract for our system. Quality machinery and excellent service!!

Juan Sierra came to my home and did an extremely thorough inspection of my furnace. He patiently showed me photos of the inside and out of the equipment and shared with me all of the issues he spotted. He gave me the short term option but was clearly concerned with safety issues so also shared with me a longterm option. It is certainly the first time in a long time that I have received such a comprehensive assessment of this heater and it is clearly critical that I received it. He was excellent!

We hired JW/Service Champions to do a complicated HVAC upgrade. The price seemed fair, and the installers on Ismael's crew (Jaime, Miguel, Chris) took exceptional care to work through a very complicated install. The project took longer than expected, which I attribute to unforeseen difficulty with my oddly-built house. The company (esp. Justin, Josh, Jarret, Denise) has been very creative and responsive in designing and working through the challenging job, and I can strongly recommend.

I can’t say enough good things about my experiences with JW. They installed our new AC unit three years ago and everything was done perfectly. Today, I had them come back out for an annual service call. Marco arrived on time, complied with all COVID safety measures and was incredible. He was knowledgeable and efficient. He provided options on how to keep my system running smoothly, explained all costs, and was just an all around great person to interact with. I highly recommend JW.

My technician, Gerardo, was prompt and professional. He was very respectful of my home and considerate of my in-house teleworker - that was much appreciated. His review of the system was comprehensive, and he did a great job of walking me through and explaining what was needed. I appreciated his transparency and thorough report. I signed up for the monitoring agreement with no hesitation... I'm happy to do business with JW Plumbing, Heating and Air... thanks to Gerardo.

Marcos just left and we couldn’t be happier with his service. He took his time to do a really thorough job. He was prompt, polite, and professional. He showed me pictures of the equipment and explained all the readings. And explained what should be done now versus what could wait. I really appreciated that he didn’t push a bunch of services on us. We need to have the vents cleaned and I requested him specifically to come back and will always request him on the future.

Every technician that comes in is friendly, informative, professional, clean in appearance and manner and on time. Tony was our recent technician and he was efficient, informative, kind and we were happy to have him in our home. We are grateful to be connected with JW Heating and Air. They provide pictures of our attic space, show the filters and then provide all of the images in an email. Great detail and record keeping. Thank you to the JW Heating and Air team.

Michael was straight forward and honest about pricing and our options with no pressure to sign on the spot at the initial consultation. We didn’t end up moving forward with AC/heating due to a change in finances. We have not received any phone calls, text messages or emails since our consultation, which is surprising but appreciated. We will definitely use JW Heating and Air when we are ready because it seems like a solid and trustworthy company.

I am very pleased with the quality customer service and level of professionalism shown by Service Technicians Art, Daniel and Supervisor Steven Rolan. All demonstrated extensive knowledge about issues with my HVAC and took time to explain in simple terms the pros and cons of correcting identified issues. I appreciate the time and care each one took in resolving these issue. The office staff was also very helpful in scheduling my appointments.

Our AC has been disconnecting for over a year and JW was able to figure out that the wiring needed to be redone. Jaime Prado was the electrician that they sent over and he went above and beyond to get us back up and running. Peter made sure we understood what was going on and communicated every step of the process. We are so thankful for their expertise, genuine care, and professionalism. As always, Service Champions/JW came through for us.

Couldn't have been happier. Our tech Sal arrived on time and his professionalism was outstanding. He explained the process he would need to go through in order to fix our a/c unit and gave me an estimate for the various options available to me. The cost was not cheap but you get what you pay for. I feel I received excellent service for the price I paid so I'm completely satisfied. Would definitely call JW again for repairs and request Sal.

We could not have wished for a better service than was provided by Christian. He was thorough and took time to explain what he found wrong with our old units and what are options were to fix them. The company was also very professional with their interactions, contacting us to confirm our appointment and then keeping us informed as to when we could expect the technician to arrive. On every level this company provided the best experience.

It was easy to schedule an appointment and the office kept me updated on the ETA of my technician. Benny arrived on time and with all the necessary equipment. He did a thorough inspection of my heating and cooling systems. He was very knowledgeable and explained his findings so that I was thoroughly informed. He made some recommendations but didn’t pressure me to make a decision right away. I will definitely use them to make the repairs.

Marco from JW Heating showed up exactly on time and was courteous, professional and fully engaged. JW is very organized and customer service oriented. Marcos work was thorough and he explained to me everything that was going on. Marco took carE for my home wearing slippers over his shoes which i appreciated very friendly and informative. Was not pushy with recommendations but prioritized what he felt was needed. Excellent service.

We had our central heating and air installed by JW Plumbing and Heating in 2012 and have loved it. I'm actually glad JW provides two check-ups a year for a fee and that we subscribe to it. Otherwise I wouldn't do anything to take care of it's performance or maintenance. Sal did the inspection today and like all of his predecessors, he was courteous and efficient. I love my dealings with JW by phone or in person. Quality company!

Jeffrey P called before he came, arrived on time, was casual, friendly, and respectful of our time. He got along great with our dog which makes a huge difference to us! He quickly inspected our home and gave us some education on the recommended products best for us. We got all our questions answered and feel great about our future purchase. Having a wonderful first impression really puts us at ease for our investment. Thank you!

Yoshua - the service representative/inspector/repairman - was exceptionally professional, knowledgeable, courteous, friendly and helpful. He explained his concerns and suggestions in understandable detail and helped us make important decisions. He performed his work efficiently and left us with a comprehensive report. JW is pricier than many other services, but the extra cost is worth the added reassurance of a job well done.

Marco was the perfect guy to come check out our system, clean it, discuss energy efficiency, and explain all the options. He even wore shoe covers in the house. I don’t remember why I called JW in the first place last fall but I'm so glad i got the maintenance plan and know exactly whom to call when i need a repair. Likely I’ll need a whole new system in the next few years and I’ll feel comfortable calling them to do it.

I had a terrible experience with a competitor. This firm fixed the problems in the most cost effective manner possible. They them replaced an entire AC system starting with a proper survey, educations is on options and implications, and pricing the installation fairly. They delivered as promised. I highly recommend them for maintenance or new systems. Professional, smart, good value for money, nice people too. RG.

The service was very thorough. We had a mini split system installed last year, and it wasn't turning on. Our technician Josh traced the problem down to wires that were shorting, causing the breaker to trip. It took him awhile to whittle down all the possibilities, and I'm glad he was very thorough at fixing it. Would highly recommend them. We changed to JW from our previous guys, and have not had a problem since.

I have been a customer of JW Heating and Air for several years. I have never had a bad technician sent to my home to do maintenance service on my A/C system. The latest technician Eric was very polite and very thorough performing the inspection and maintenance of the system. He explained everything and like all of his peers he took the trouble to wear booties over his shoes while in the house. Great job everyone.

We had a very positive experience with JW Heating & Air. Julio came twice to fix and service our heating. He is polite, very clear about what he's doing and doesn't stop until he finds and fixes any issue at all. People in the office kept me 100% up to date with Julio's arrival times so I wasn't left 'hanging'. We couldn't be happier with the service we received, by Julio and also the kind folks who called.

Duncan came to my house conducted the AC tuneup on 7/26. He was very professionally checking each of the room temperature, he checked the compressor, and also did the attic inspection. There were some issues that need to fix, however, due to the age of the AC, I decided not to waste the money, I will wait until the AC failed and replace a new one. I will consider hire JW when I need to buy a new AC system.

I have been a customer of JW for years and they never disappoint. Their technicians are well trained, clean, articulate and take the time to explain everything. The staff on the phone are courteous, buttoned up and confirm every appt. special shout out to Marco and Travis who handled my duct cleaning this past weekend. They were great. I am not one who writes a lot of reviews but this company is top notch.

Thorough, skilled, and professional. They worked with me through some scheduling issues and were responsive to my needs. Leo was super friendly and helped me understand exactly how my system works and how to take better care of it. I would definitely recommend. FOLLOWUP: Had Antonio and Travis out to do a duct cleaning. They were professional, super nice, and very efficient. I still strongly recommend JW!

JW originally installed our a/c and heater in 2016. JW was not the least expensive, but worth the additional cost. Our sales person was Dustin and he was great throughout the process. Our most recent tech Marco, was very thorough, detail oriented and gave me some solutions to issues that I've had for a few years with the a/c unit. Will continue to use them for my maintenance, hopefully for years to come!

Just had our annual furnace inspection by Service Champions, originally known as JW Heating and Air. Technician Devin Hodson came out and was courteous, professional and thorough. He explained the inspection process to me and shared photos of every step he went through. I'm pleased to recommend Devin and Service Champions to anyone needing quality HVAC systems and service work and at a great value.

JW Heating & Air is a quality company. Every experience I have had with them has been positive. They installed my system. They maintain it and repair it. The technicians are courteous and conscientious. Today, Marco was able to get my AC to work. It was not an easy job, but he was persistent and worked against the odds to get it fixed. Thank-you Marco! I appreciate your very good work.

Ted was extremely knowledgeable, listened carefully to our specific needs, planned the installation in a way that exceeded our expectations. Installers were prompt, courteous, efficient and cleaned up beautifully. 6 STARS for sure! 15 Jan 21 - great team, Gerardo and Chase. On time, professional, quiet. Would not have known they were there except the HVAC was working like new. Bravo.

I have been using JW Heating and Air for several years. I like that they’re timely and provide excellent customer service. Leo was our technician during our service, and he was terrific! He took his time and answered all my questions. He explained everything he would be checking as part of the service and provided updates as he went. I appreciated his patience and professionalism.

I hired JW to replace our 70 year old shower valve. It was a big job that had plenty of unexpected surprises due to the age of the valve. Paul was very careful with our existing tile work and fresh paint in the rooms. He is extremely professional, courteous and communicates so you know what’s going on and what your options are. They stand behind their work too. Highly recommended!

We used JW to replace our central HVAC unit. They were responsive, easy to work with, and efficient. The work was done well and for the estimated cost. We needed a service call several months later and they were responsive and friendly. Peter, the technician who came to my home, was knowledgeable, pleasant and very thorough. I highly recommend JW. A great overall experience.

As Christian was troubleshooting my system, he took the time to explain everything to me. He seemed very thorough and knowledgeable. Also, there wasn’t any pushy sales pitch - he just presented the facts and explained the options I might want to consider. Every person that I had contact with was really pleasant. They might be on the pricey side but you get what you pay for.

They service our heating system, and I have never had any problems afterwards. Most recently was a few days ago and it is working great! The service man arrived on time, and was very professional. Two minor points - it's too early to stop wearing a mask at the service call. And a single email request to review with handy link is fine. Don't send them daily for a week....

Christian came out to service our air conditioning system. He was terrific. Very knowledgeable, professional and an over all very nice person. He gave his recommendations for making our air cleaner and how our system could work better. He was not pushy and was very respectful of our decisions. I would definitely want Christian to continue our service calls. He was great!

Great service from Antonio who explained each and every step of the routine maintenance service he performed. I thought he was very friendly and informative. He showed me the filter he replaced in our unit as well as photos of various components. We will definitely request him again because he was overall a great service provider who communicates well with customers.

Very professional from the plumber to the office. Very thorough and explained clearly on all services. Paul was friendly and did an amazing job with all of the last minute fixes that needed to be done. Denise in the office was friendly, and I appreciated the phone calls with updates and keeping my account accurate. Would definitely recommend for all plumbing needs.

We are pleased to have JW Heating and Air as our new A/C and Furnace maintenance people. I researched the company and was impressed with the response I received from the Manager, Dave! He arranged for a special tech to service our home. Sal was early for the appointment and met with the standards I would expect from a company with JW 's reputation. Thank you, Dave!

Ever since Service Champions took over it’s been a disaster. An HVAC they installed 2 years ago is suddenly having problems, but they take no responsibility. They quoted me over double the price of the AC installation to repair it. It’s a shame because the JW of old did great work but now they’re just a part of a corporation that doesn’t value their customers.

He had the patience of “Job” He went to get the part; came back and installed the part. He stayed until the final diagnosis. Afterward, he made recommendation and set up a appointments for Bovember 2, 2023 with a warranty specialist I could see he was not going to stop until he I was satisfied. I am very, very, impressed with Abel!!! Ann Nelson

Gerardo was very responsive to all my questions and did a excellent job repairing our heater. He worked around my schedule and stayed late making sure the system was fixed and in great working order. He helped me understand how my heating system works and how to program the thermostat. I would definitely recommend him to friends in the future.

These guys are great. I will try and keep it short and sweet; If you have any issues with your AC system, do not hesitate: Call JW to get the job done. Our team showed up prompt, they were very professional and they explained the process all the way through. I am very satisfied with the service that they provided, and I highly recommend them.

Beyond pleased with the communication, care and honesty. I can’t believe there’s actually amazing people out there who care! Our tech was kind and attentive and amazing. I wish I could hire him away from this company! They’re lucky to have him, and I’m lucky to have used such a great ac biz! Now, here’s hoping this fix lasts five more years!

Benny was great! We just moved into a new home and the units were installed improperly, Benny fixed what was possible and very patiently walked me through every single question I had. I’m extremely grateful for all of his help. Monica with scheduling went out of her way to accommodate my schedule. I’d definitely use this company again!

Julio was amazing to work with. He was professional and knowledgeable as a technician. He went above and beyond with helping us with our yearly AC service, as well as duct cleaning. He also helped install blanket so that our AC unit outside would run quietly when it’s on. I feel at ease knowing that my family will be breathing clean.

Antonio came out today, right on time. He was very thorough and explained what he was doing as he address various areas of the system. He was very personable, respectful, and knowledgeable. JW installed the system 3 years ago and I have been happy with their service ever since. Antonio was the i I g on the cake. Highly recommended.

Dale came to the house for maintenance on our unit and he was polite, professional and courteous. We have a no shoe policy in our home and before I had a chance to ask he was already putting shoe covers on!! He thoroughly examined our unit made some suggestions on how to keep the system running optimally. Overall great experience!

Gerardo was a great service technician, he was on time, professional, keep his area clean. I was very impressed on how much passion & knowledge he had about my AC & heating unit. He answered all my questions and made good recommendations on what serives I needed to make sure my equipment would be running at its best performance.

I went with JW Plumbing because of their great reviews and have been very happy with my air conditioner and their servicing of it. I highly recommend Freddie, who came out to service it. He was highly professional, patient, helpful and very respectful. JW Plumbing - Don't let Freddie get away! He's a credit to your company!

Great company. All the employees and technicians were very nice. They worked hard and made sure everything was done right. They took their time with my questions, arrived on time and were clean. I highly recommend this company. Ismael, Felipe and Aldo were my service pros and Michael was my representative. All were great.

Devin was my tech and he detailed what he would be doing as part of my furnace maintenance. He took time walk me through some options to adjust duct dampers, to help change the temp in different rooms throughout the house. Devin also took several Before/After pictures, which helped to contextualize his work. 5 Stars!

I use JW Heating for my annual maintenance and to service all heating unit problems. They installed our unit and have kept it ship shape. And their staff is ALWAYS professional and courteous. And an extra shout out to Ramirez our latest maintenance specialist. A very smart guy and very customer service oriented.

Our service technician, Roberto, was amazing! Roberto is incredibly professional as well as thorough. He explained all of our questions in detail and made common sense recommendations. I cannot say enough say enough about how much of an asset Roberto is to JW Heating and Air, and to ServiceChampions! Thank you

Marco was very professional, thorough and did an excellent job. Unlike most technicians, he was extremely customer oriented, listened and ensured all our requirements were met, without trying to oversell us on additional work services. I highly recommend him as the best we’ve seen! Brian S. (In Santa Monica)

Marco did an excellent job locating our filters (after other companies couldn’t find them), cleaning the system, and diagnosing other issues with our heating system. He was professional and explained all issues clearly so that we knew what our options were going forward. We had a great experience with Marco!

Brian was very informative and professional. Went above and beyond in cleaning out the weeds in the area where he was working. Gave advice on maintaining our system and was very friendly. I wish all the services provided to me were done as smoothly as my experience with JW Heating and Air.

My house AC broke down yesterday ( probably the hottest day of the year so far) JW immediately set up an appointment for me. Marco came for the service and I must say he was polite and professional. I was very happy with his work , and I will definitely request for his service next time!

Daniel was very professional, knowledgeable and patient. He clearly explained the state of our system and what our options were to keep it running in optimal condition. He worked very efficiently and made sure all work areas were left clean. Overall, very happy with the work performed.

JW designed and installed our HVAC and have serviced it for very low cost in the 4+ years since. I thought they might drop off in quality and responsiveness when they got bought, but so far they're great. I recommend them to anyone looking to make changes to their HVAC.

Very happy with the service that Christian provided. He was very detailed and comprehensive.He explained what he was doing in detail and I learned much more than I knew about my heater and air conditioning system. I would definitely call them again in the near future.