Decide on your own if you want to use the service. But never your cherished items. This is what the dobi done to my baby. If they could have been honest with me from the beginning during the collection. I will be sad but I will not be angry because they are also sorry for their fault. BUT NO. The uncle tried to be dishonest, tried to 'get his way out of it' and even push the blame onto me. Hiding the gash out of my sight even when I said it's ok that I can carry my soft toys on my own, wrapped it deeply with my other toys when I thought this is a really nice service. Imagine that I got back home and saw the cotton flying out from my treasured toy. When I got back to him, he still refuse to admit and take responsibility. He even claimed that the opening is already there when I sent to the dobi Firstly, if I really want to kena the shop, I will ask for money but I only asked for it to be sewn back to how it was because money couldn't replace it. Secondly, my toy is still in perfect condition when sent to the dobi. With such a big size of my toy and large gash, it will be impossible to not see it for the both of us when the weighing is done and we are standing in close proximity. This proves that my toy is spoilt by the shop. In the end, he sewn it back for me but he is still falsely accusing me and did not admit his dishonesty. Yes, it is just a 'minor injury' for my baby. I should have just let it go. But the dishonesty, the bad attitude of refusing responsibility and false claim that the toy was already spoilt when sent to them is what pisses me off.