My wife and I got a storage space at the Grand Avenue location in April. Within a month of moving in, our space's floor was COVERED in rodent feces + urine. Bernard, the manager, admitted the problem and offered to transfer us to another location -- except that every other location was significantly more expensive for the same size space. We requested this pricing differential be mitigated in light of the situation, and Bernard said he'd try to work it out and that he'd call us back. He then proceeded to not only never called us back, but also systematically screen our phone calls for weeks, never answering the phone as soon as he associated my wife or me with a particular phone number. When we finally went down there, he made up some absurd story about being out (apparently for weeks and weeks). This made it clear to us that Life Storage does not care about the sanitation at their facilities, nor retaining their customers. Beyond the rodent infestation, one of the two loading bay doors was broken almost the entire time we were there, and the remaining loading bay was filthy and smelled of (human) urine. Do not believe the positive reviews, as Bernard pressures customers to create a review *in his presence* at the start of their lease -- i.e. before they've actually been with Life Storage for any length of time. AVOID AT ALL COSTS.

After being frustrated with another storage space company aggressively raising the monthly rental cost, I decided to switch over to Life Storage. In coordinating everything I was helped by three people. Tim from the call center was super helpful and answered all my initial questions and put a reservation on hold for me. Chantel from the location on grand ave that I’m now renting from was patient and helpful as well, walking me through everything and getting things set up for me. During my move in the next day, Nicole showed us around and helped us get in and out of the space. The customer service has been great all around.

Bernard was super nice and helpful when we went to get our storage unit. He was really nice to our kids which was sweet. He did a great job showing us our unit, how to lock it, and where the closest door is to our unit for unloading. The facility itself is really nice and super clean! We're really happy that we went with Life Storage, and 100% satisfied with our decision.

Bernard is crazy. And I went in there today 12-2-2023 to make my payment on my storage unit on grand and Pulaski and I was told that Bernard had found another job and not with the company anymore. Bernard was a nice person and he knew all of his customers and there storage’s unit numbers. Going to miss seeing him every time I go to pay my unit

Nicole is an exceptional property manager. She is very detailed and oriented towards the customer. Customer service is hard to find. She is a breath of fresh air. I'd like to see her own her own store then I would refer all my peoples towards her direction. I am proud to see her professionalism, knowledge and expertise at work.

I was assisted by Bernard Perry, who exceeded all expectations of service in a personally trying time. His depth of knowledge and personal attention made it easier to for me to focus on what I needed to. I will recommend this Storage unit if only for Mr. Perry's personal expertise

Anitra is the sweetest Everytime I come to the storage, she provides great customer service and take her time with her customer. I have witness 4 -5 customers in the store and she is very patient and attentive to the customer need. Great person to have on your team!

The service was great!!! Especially the Lady who helped which I can't remeber her name for sure but I believe was the Assistant Store Manager was the best!! She helped me with everything I needed on top of answering calls and more!! Thank you for your help!!

Anitra was SUPERB! There was a situation with 2 unruly customers and she represented your company with professionalism, and she maintained her cool. She was also working alone with several customers waiting and she was off the clock and she

Anitra was extremely nice and very helpful. She exceeded her helpful qualities as an employee and she was able to assist me with everything I needed. I would recommend Lifestorage to anyone who needs storage at a reasonable rate.

Anita was very resourceful and knowledgeable. she took care of all my concerns and got me the best storage unit for my situation. I would highly recommend life storage for anyone in need of storing your personal belongings

Anitra was Supercede great customer service. I was in desperate need for a storage and all over the place... she was patient with me and I was very please with her service. Great person for Life Storage! Thank you so much!

Bernard helped me rent my unit and he was great! He was very friendly, funny, informative, and made the whole process easy. The entire facility is clean and organized. Bernard is the best and he’ll hook you up!

Anitra and Bernard was a great help in rental my storage unit. I was late for my appointment but they were very patient with me and took care of my storage needs and concerns. Great Customer Service! Thank you

Anita is such a great person to have on the team. She was able to answer all questions and concerns I had regarding my unit. Excellent Customer Service and overall great person.

Bernard went above and beyond to make sure I had a great visit. Very professional and extremely nice. Overall just a great person. Definitely recommending to everyone I can!

Storage Unit buildings are often a sad place, but Bernard brings a sense of community to this location that is unsurpassed. He makes stopping by a pleasure every time.

In a emergency I try them with no problems gave me what I choose same day the girls are remarkable explained everything easy and simple so far is a 5 star

They were very respectful when helping My friend find a space for his extra things until he's READY to put them in his renewed living room..,✌️ …

I love this place it's very nice and the place is secure plus Mr Rivera was very nice when attending me I hope you all have more employees like him

I'm happy and please with the storage unit I have. Nycole went above and beyond for me showing me my unit and the facility great customer service

This place is nice and clean. Bernard was very helpful thru the entire process. I didn't get the young lady's name but she was also very helpful.

Anitra and Benard has great teamwork and very knowledgeable, they answered all my questions to renting my storage. Great experience Thank you?

Anitra was amazing and made the move very pleasant. She answered all my questions and was very patience, but Benard is a nut but very friendly

Anitra and Benard was great with helping me with my move, tgey both was knowledgeable and had great teamwork...I recommend Store to anyone. .

Anitra provide the best customer service for my storage needs. She was patient and very helpful. Great and very nice manager for the store

I absolutely love the teamwork Anitra and Bernard has here, they made my move in easy and sweet, but I must add Bernard is crazy as Hell.

It’s my first time at Life Storage and the service was excellent.. Anitra was patient and kind and Bernard was very funny and fun peraon

Anitra was very pleasant and knowledgeable, she was patience with the questions I had for my storage needs. Excellent Customer Service!

Anitra was very informative and professional. I experience the great teamwork between Benard and Anitra. Great Atmosphere...Thank you!

Anitra provided me with great customer services, she had patie with the amount of questions I had and provided me with great detail.

Anitra and Bernard were great to me and my agency! Hooked it up with a discount on the wrap, and looked out with the entire process.

Anitra provided Superb service in my time of need in a short time, she answered all questions I had and was very patient.

A otra and Bernarda gave me the best service, they were able to answer all my question and concerns I had. Great teamwork

Benard is helpful, showed us around and gave us clearn instructions. He is a funny nut. Please order him a back massage.

Very clean and friendly staff. Bernard was very helpful during the process as this was my first time renting storage.

The young lady Ms. Anitra was very very helpful to me, even tho I took up her lunch time. She was great …

It was nice, clean and safe.Tge attendants were great and helpful . It's a great place to store your items.

Bernard and Anitra are the best and they were patience with me and answered all of my questions thank You

this place always has friendly service..Anitra customer service was great and she gave us a great price.

Anitra and Bernard is a great team for Life Storage. Great Customer service and make things smooth.

Anitra is the BEST, her customer service was outstanding and Benard is cool and down to earth.

Terribly disappointed in the customer service I got from the office to the district manager..

Anitra was great! She was quick and made sure we were pleased with the size of our unit!! :)

Ashley was very nice and sweet to me and my mom even with all the questions we had.

Bernard is crazy and Anitra is a sweetheart… Great Customer Service from the both.

Great customer service Nycole! She made my experience quick and easy thank you

Anitra was very patience and kind with my move in and all fhe questions I had

Bernard and Anitra is the best here.. I recommend this storage to anyone.

People in the front desk are always in a good mood and willing to help.

Bernard was so helpful and funny. He really made our day. Thanks

Great service! Bernard was very helpful in setting up my unit!

Anitra and Bernard has the best customer service and teamwork.

The place been good to me for like 5 years great service .

Anitra gave me excellence service and very helpful.

Great Costumer Service Perry and Nycole thank you

Bernard was great! Amazing customer service.

Anitra is super nice and helpful. Thank you!

Anitra is the best but Bernard is a nut

Bernard is nut made moving fun