I've shopped in Listen Up 3-4 times but never bought anything. On this visit I purchased two SVS SB-2000 subs. The reason for my purchase was the exceptional demo experience that Patrick provided. There was no pressure, no BS about unfounded audio theories; it was about identifying the product that met my need and explaining the way my best options differ from each other. This was precisely the right way to move a customer from showrooming to buying, especially for vendors that offer a direct sales alternative. I want to especially compliment Patrick for his patience and flexibility. My friend and I are both electrical engineers. Patrick didn't elicit this information and we didn't offer it. Selling goods that have detailed technical specifications to guys like us is challenging. Patrick did it just right. He met all our requests. He offered product information but stayed quiet if we weren't being interactive (i.e. We already knew what he was telling us). He even left us alone for periods of time so we could talk to each other unrestrained. I've never had this good of an experience in any high-end AV store anywhere. I'll be back to see Patrick soon!

Very disappointing visit. I’ve been looking to upgrade my headphones, and one of the reasons for my trip to Albuquerque was to listen to headphones at Listenup. Imagine my disappointment when I got there to be told they don’t stock any wired headphones. The person I spoke with told me they could order for me, but ordering from them and then having to drive almost 500 miles round trip doesn’t help accomplish my goal of listening to some different headphones and deciding what I like best. As a general rule I like to deal with local (or “local” when it’s in Albuquerque) businesses, to help keep them in business so they are around when I need help making decisions like this. When you combine the 500 mile round trip to pick them up if I ordered, with the fact I can get any headphones delivered to my home within a few days, there is no incentive at all to do business with them. Based on the other reviews, I’m sure if they meet your needs they’ll do a good job for you. But in my case they were simply a waste of gas and time.

One word. Insulting. I have spent over $20,000 in the last 12 months at this establishment for a home audio system. Patrick was my salesperson and was awesome. Made the entire experience pleasant and ended up with a great system. Called 2 weeks ago to have them order me two sets of headphones. They have a 60 day return policy and I was upfront about testing both and possibly bringing one back within the 60 days if I didn't like both (one is open back and one is closed back). They charged my credit card the full amount (new retail prices) when they "ordered" them. Just got a call from them saying that both pairs are in but they are used (not new) and I would have to come into the store to test them and couldn't take them home...EXCUSE ME? I can't take the headphones I PURCHASED home?

I live in Denver and brought my wife by to come check this place out as we were looking to fit our new home with audio. Unfortunately we felt as though we were being rushed out of the place and our stay for a few minutes was not welcomed. The staff felt very opinionated about their personal favorite brands. The lineup of brands felt very minimal and didn’t properly encompass every option available. Go shop if you’re looking for retail price speakers and amps with every penny squeezed out of your wallet, In addition they have no warranty policy so if something breaks after the fact, good luck. Go shop Crutchfield instead. better prices and better service after the fact + none of their salespeople are for profit unlike ListenUp.

My salesperson Patrick was super helpful. Got to know my musical tastes right away and we listened to a variety of speakers within my price range. He never tried to steer me in a particular direction even though based on our initial conversation he already kind of knew where I would go. Now the best part. When my speakers arrived one was scratched during shipping. The manufacturer required sending both back for replacement. Instead of making me wait longer, they sent me home with their floor models so I could enjoy them immediately. When mine arrived, Patrick brought them to my house, repackaged their speakers and set up my new ones. I was thoroughly impressed with this level of customer service. Great experience!

Shawn Mills is the biggest clown I have ever met! Not only didn’t pay any attention to what we agreed, but attempted to charge me twice the cost of the same product. He never finished the job, lied all the way through, and I ended putting my family at risk after wiring electricity in both of my shower windows, for an electrical blind installation I never requested (please see photo!). The alarm job has been like pulling teeth: if I wouldn’t have insisted and inquired, I would still have missing pieces installed, that are already payed. Please avoid this company: I have NEVER EXPERIENCED SUCH LACK OF PROFESSIONALISM!

Technician were fine but Orlando was a joke; I purchased a $700 universal remote and another $300 for them the link everything up for me, the remote was never sync correctly before the technician left. When we called back, my call was transfer to Orlando’s voicemail and he never called me back, when we finally got a hold of him, he is trying to say, the “job was done too long ago” and they weren’t going to come out to address the problem. I have use them a few times in the past but this will be my last time and I will make sure to let my neighbors and friends know.

Nice little store, and the only place you can go for any Bowers&Wilkins equipment in the entire state. Good selection of speakers and professional audio equipment, and although the selection of high-end headphones is sparse, they have some good choices. The store is always clean and the employees are always dressed professionally, which makes the experience feel classy, and makes the wallet pain easier to deal with. Just don't let them sell you any AudioQuest products -- they're utter nonsense. Especially the cables.

System setup with John and Patrick went pretty well. Some minor glitches, like a power cord that didn't work with the TV, were left for me to fix. Patrick doesn't use Apple systems, so he was frustrated with the Mac setup and didn't want to spend the time - again, I was left to finish the job off. I would say I am satisfied with the hardware setup, but I could have used more help with the user interface. For the amount I spent for the system, I would expect it to be all perfect before they left the house.

From demo, planning, sales and installation the team did a great job. Overall performance was initially close to Five Stars. The reason for Four Stars is that there was an oversight...a remote cable was not planned for to connect my amps with the pre amp, which I would think would be as basic as having power cables. So, I am without the remote cable and the system is not ideally configured. Addendum: They are now FIVE STARS! for the team came in to fix the problem. They are real Pros....

I found the process very reassuring. The professionalism of your ListenUp team was remarkable. The service was to install a 75” TV and wall mount. Patrick and Orlando were responsive to my questions and provided demonstrations of key features to insure my enjoyment of the TV. The care taken to make sure that the mount would provide the optimum viewing experience. I will return to ListenUp for all my A/V home theater needs and will happily provide recommendations to others.

Super happy with my recently purchased BlueSound Node 2i. Sounds great! Audible improvement over my music server and Shitte Audio DAC. Easy to use and set up. App is solid. Patrick was helpful on this purchase as well as another recent trip in to audition some turntables. Love having a few brick and mortars around still and LOVED that you actually had it in stock on a walk in! Keep up the solid work! If you want real hifi in ABQ, where else ya gonna go???

his is the best company in Albuquerque when it comes to TV installations. They did an impeccable job, had the patience to teach me how to use the new device. They came back when I had another question and on time and careful about the health guidance. Mikey and Gene are fantastic. And Orlando who navigates the clients needs and schedule, always helpful and polite. What a great find! especially when during Covid times no everybody is so pleasant!

ListenUp is the best! Everyone is super helpful and knowledgeable. Great customer service! I have now done a number of jobs with Listen Up and have been very pleased with the results. Patrick has done an excellent job designing and expanding our home audio and lighting system, and has always been available to troubleshoot issues as they have arisen. I highly recommend this business and look forward to working with them in the future.

I worked with Patrick last year to put together a 2.1 setup for a small room. Patrick took the time to demo and recommend speakers based on the type of music I listen to. I am 100% satisfied with my system and purchase. I am normally an online shopper due to the service that you receive in the big shops. Based on the quality of service, pricing, and the showroom experience, I will be returning for my future audio purchases.

Nick was fantastic! He’s obviously an expert at what he does and didn’t mind explaining a lot of it to me. He was really quick, too. I ended up with a bigger project than I had anticipated and he stayed all day without any kind of break to get it completed. I could not give him a higher rating! And, he arrived early to the appointment which is practically unheard of these days...thank you, Nick!!

Can’t say enough about Listen Up! I have purchased much of my gear from here, and much thanks to Scott for all the great advice and all his time. When I moved to New Mexico I was at a loss for a high end store to shop. Listen Up has more than filled that loss as I build my home system. Thank you for staying open and true to your customers here in New Mexico! Best regards to all of you and yours!

I went in there thinking of buying Klipsch Heresy IV's. I asked the salesperson for the sales pitch and he said..."Dont have one. I mostly know multi channel sales" It seemed in retrospect, he thought I was an old person who was stupid. I also asked for a referral for Marantz repair. "Quickpoint" he said. They charged me 500.00 and they didn't fix the unit. So that is a NO for both companies!.

I called and the person that answered was super nice. The one I was transferred to seemed pretty disinterested in my inquiry. He didn't request any follow-up information, and then when I called him back with some answers to his questions, he never returned my call. I thought about calling again but...I hate when people make me feel like I have to beg them to take my money.

I've been in twice this year and both times received, helpful, knowledgeable service. Do check if you are looking for a specific brand; they don't carry nearly everything in Albuquerque listed on their site. Not as high pressure as other places around. This isn't the same as the old Hudson's, but those kinds of places are gone for good, at least in little markets like ABQ.

Don't expect this outfit to respond to you quickly after they put in a system. They said that it would take them a few weeks to have someone come out. They left cables hanging, not what you want to see when you have a wall mounted TV. They did not even replace a back cabinet cover. Not a very professional job! Not to worry Sean. My friend had it taken care.

Jonathan showed up right as scheduled and spent plenty of time making sure to correctly diagnose the issue I was having with some speakers. He was extremely patient while I fumbled around trying to reproduce the issue, which I appreciated, and was sure to clean up after the job was done. Very courteous and efficient--great job overall!

Sterling and Fabio did an outstanding job of installing the TV, making sure everything was working, and providing patient and detailed instruction to Susan on the use of the remote, accessing her favorite sites, etc. They were very thorough, right on time, and made sure that everything was as good as it could be.

Terrible service. I've been there twice, and neither time did one person come out to talk to me. I looked around and saw them chatting away in their offices, but they never showed any interest in talking to a customer. (I'm not even sure if they knew I was there.) Clearly, this business is in no way professional.

My significant other and I loved this business. Patrick helped us out, we entered looking for an entertainment center we had our eyes on for weeks. Patrick did a great job by educating us on different brands in the store and you can tell he was very passionate about it. Service was 10/10 would recommend!

What a great experience! Scott Trusty was so helpful in my hunt for smaller, yet high quality speakers. He took time to explain many different options and there was no pressure. I purchased a Sonos Beam and set it up in minutes. I am sure I will come back to Listen Up again and again. Thanks, Scott.

Best experience at the Albuquerque location from customer service to knowledge. Orlando Sanchez is the person I have had the pleasure to work with and helped me choose the right equipment that fits my needs and interests. Listen up is the only place I will go to for my hifi needs from now on.

Jonathan had researched the problem before arriving and had the perfect remedy in hand. Problem solved. He kept me posted on arrival time and as always was very respective of my time. I ALWAYS know it will be an excellent experience whenever Jonathan comes to resolve something.

Nick and Alex came in went to work and did an excellent job. They were a real pleasure to work with, both have a good sense of humor. The sets were installed in a short time, in the proper location and height. I would recommend ListenUp and will tell my friends to do the same.

I just had a great experience with ListenUp. They sent out a tech named Gene Carrillo to work out a problem with my Audio/Video system. He fixed it in 15 min. He does a great job representing his employer. If I ever have a problem again I will call this company.

I needed a decent modern turntable, these awesome guys had an incredible used model listing for substantially less than market value. Helpful and professional, they even put me in touch with a tech that can fix up my Marantz. I can't recommend this place enough

Was ready to spend serous money on some Focal Grande utopia’s .. skinny sales man . Then started to teach me audio 101 in a condescending manner . Well I can only tell you , this only turned me off . I usually spend hours listening & sitting. I left in 20 min.

Sale was easy and hassle free. I should have asked more questions about the capabilities of the Receiver I purchased. It wouldn't have changed my purchase, but I would have had a better idea what to expect when wiring things up once I got home.

Jonathan was fast, neat, friendly and fixed every issue we had. Very professional. We have used Listen up for several systems in our home. They are running a bit slow these days due to staffing issues but always get things done.

So glad to have a local High Fidelity store I can go into. All staff are very helpful, informative, and non-pushy. They are my go to place for quality audio equipment and they also have superior video reproduction systems.

I had a great experience with the sales staff and the installers. I now have a great system with lots of flexibility. Listen Up did a good job of listening to my needs and ensuring I got what I wanted.

Installation staff was very knowledgeable, creative, efficient and courteous. The speakers were installed in the ceiling with minimum of dry wall repair required. Setup and programming went smoothly.

Two of their vehicles were speeding excessively through our nieghborhood. It always amazes me that people would drive like maniacs while plastering their name and phone number all over their trucks.

Superior service. Knowledgeable, courteous and friendly. Sean Pierce explored our interests, listened closely to our concerns and helped us select a superb set of speakers. Most highly recommended.

I had a very specific and unique concern about a phono cartridge and they helped me pick out a good replacement and did the work for free. Fixed my problem and improved my setup. Highly recommend.

Patrick was very helpful. Even with a product that I didn't purchase from them. Great selection of cables and prices are competitive with big box stores. Will definitely be shopping here again.

Totally awesome to find a showroom like this, just like in the good ol days ! Patrick was very knowledgeable and informative. Couldn’t leave Albuquerque without buying something from this store

I have to give listen up 5 stars! They have done a great job on our home system. If I ever have an issue they are quick to respond and always correct any issues to my complete satisfaction.

Fast and friendly service. Scott installed my Ortofon 2M Blue quickly, and I was able to relax in a welcoming audio showroom listening to an amazing sound system. Highly recommended!

Nick is a complete expert thee is nothing he can’t do he is very knowledgeable and is technically sound they had to reside my whole house to fix tgff Ef do it yourself guys mistakes

Nick (with Listen Up) showed up on time and was very efficient in his installation of the equipment. All of the staff at Listen Up have been friendly, fair, and easy to work with.

Alex did an amazing job installing my mantle mount above my fireplace. He was professional, knowledgeable and confident. I will definitely be using Listen Up again in the future.

Listen Up is the only place in town that stocks several turntables. The sales person was super helpful and friendly. Our turntable sounds great and even has a warranty!

I had a great experience here! They are very knowledgeable! I worked with Shaun and I'm very pleased . Great customer service! I certainly recommend them to anyone.

Walked in to this place by accident. Did not buy anything but they have some really cool audio stuff for your tv. If I was in the market here is where I would go

Excellent. Nick and the team, were courteous, professional, and completed the install on time. We look forward to working with ListenUp again. Gus.

Scott was great. We spent a couple hours listening to jazz in the store. He found us the perfect speakers for our home at a competitive price.

The service was great! Patrick helped me out right away, gave me fantastic explanations and even helped me out with research for a new tv.

Patrick and Angelo were very informative, helpful and nice. Excellent place to get high end audio equipment in Albuquerque. Recommended.

Angelo and John did a fantastic setting up my new BDI cabinet and setting up new Focal Sopra N3 speakers with Arcam AV41 pre processor.

Great staff and great service. These folks are always willing to listen and help me find the right equipment for my taste and budget.

Great products! Great service! Love I don’t have to deliver and install myself! Listen up has leveled up my music and tv experience.

Our technician, Nick Johnston, is terrific. He fixed our problem in less than 10 minutes. He's very capable and friendly.

Patrick was very informative about the service his company provides. Great place to get a home entertainment system.

Much improved from the first time I went in. Got what I needed in stock. And even shopped around for a turn table

Super friendly sales people as well as knowledgeable. As long as I live in ABQ this is my go to audio store!

Mediocre quality of home service. They don't care much if you don't have a big installation for big bucks.

Second time using your team. On time and worked quickly and professionally. Will recommend to others.

Could not have been a better experience. The folks that came to my house really help me. Thanks.

Great place to find the best possible system for your home, whether it's audio, video, or both.

Very good service at home, Nick figured it out fast. Punctual and pleasant. Good experience!

Knowledgeable employees and good products. I wish they carried more brands though.

worst service ever. i cant believe how they treat people. shocking really.

Great store. Very helpful staff with fantastic hifi audio equipment.

Best Audio Store in New Mexico ! Most helpful Staff ~ Michael Walker

Good staf willing to help you and let you listen to audio equipment.

Wonderful service! As always, Nick was amazing. Thank you!!!

The best place in Albuquerque for high end stero equipment

Zig says nice place, top of the line audio,,i drooled!!!

Great service, professional and fair on the price!

Its a bit pricey but they have the good stuff.

This is now ListenUp of Albuquerque, NM.

incredible spot, guys know their stuff

Love my new Salamander Designs cabinet

Excellent and honest customer service!

Great products, service and knowledge.

Nirvana for us ABQ audiophiles.

Very prompt an efficient

Great customer service.

Highly Recommend