Absolutely do NOT recommend working with this company. I recently opened a business that had an existing Loc Doc keypad. Upon moving into this business, I inquired about changing the code to my door. My sales rep had someone reach out to me on the phone. During our very brief call, they explained they could send a manual over for me to reset it myself or send someone out to change the code for me. The person I spoke with mentioned the manual was somewhat complicated, so I opted to have someone come out. Once the technicians arrived, I greeted them. They asked for the existing code which I provided. About 10 minutes later, they let me know the codes were changed and that, to my very strong surprise, I owed them $190 on the spot. Now, let’s be realistic. I just opened a business - I understand things are not free. However, I truly did not know there was cost associated with this reset service. I understood this as a maintenance call. Cost was never explained or discussed when my options were outlined to me on the phone prior, or I would have opted to take a crack at the manual myself to save on the $190. Fast forward, I sent an email and received a call from Nathan, Service Manager. Needless to say, the call did not go well. He continuously attempted to use analogies with my business industry saying “when’s the last time you performed a service for someone and they said they didn’t know they had to pay at the end?” And I replied never - because I would explain the payment process and provide an estimate before hand. My question to Nathan is when is the last time you bought something without knowing the price? Probably not so often. Lastly, my integrity was questioned multiple times. Nathan explained to me that both service technicians that came to my business to perform the service had CONFIRMED they told me BEFORE the service was provided that payment would need to be complete once the service was done. This was absolutely not the case and if it was, I wouldn’t be spending 10 minutes of my life writing this review. Once I told Nathan this did not happen, he said “so two of my employees are lying?”. Honestly, your call Loc Doc.

I wanna start off by saying that the response time was great and the service was quick. That's why I give them two stars and not one. However, when I called to inquire about lockout services for my home, they did not inform me on any special pricing so I was in for a rude awakening when they arrived. On the spot I was charged the "emergency/after hours price", which was only 30 minutes before they opened... If I knew it was that expensive, I would have waited until they opened to call for the service. I had to cough up $256.33 for 5 minutes worth of work at 8am. Pricing should be discussed up front before the technician comes out. I don't know why this company is not transparent with that. The technician also asked me if I wanted to sit in his truck while he opened the home because it was "cold outside". As a woman, alone, locked outside of the house, I felt to be extremely uncomfortable and unprofessional.

May be a little bit more expensive then the rest but he comes in and gets the job done right. He makes sure you know exactly what needs to be done and how he is going to do it. I lost my car key which had a chip on it but when he came down to make me another he completely got rid of the chip so now if I lose it again it will cost almost 150$ less then with the chip. Idk about you but that’s pretty awesome. He is also very costumer friendly. Strongly recommend.

I live in Michigan and really liked the product that this company offers. Unfortunately, with them being in North Carolina, it is a bit far. On calling in, I was able to get a hold of Adam who suggested a few contractors in my area that would be able to assist. If you live in the area, I would recommend using Loc-Doc as any company willing to help someone they are not going to get business from is worth giving a chance. Thanks Adam for great customer service!

Every step of the way, from the consult to the installation, Loc-Doc provided great staff! We have now used them for a few different services and greatly enjoy interacting with them, even when we have dumb questions via email. Quality people who care about our safety and take the time to explain everything thoroughly. I highly recommend their services.

Great place to get high security locks and door opening devices. High security keys. And best they have locksmith services. Good service by the way. I have used their services 2 times and they're locksmith service has been great both times. To completely remake a new key which had a chip. To get my key out from my new vehicle. Great service.

We hired them on short notice to fix some fire doors that needed new closers and coordinators and they did a great job and stayed through to make sure it was perfect. I can't tell you how much of a pleasure it was to have someone come out on short notice and do such a great job for a fair price. I would highly recommend them.

Chad, Chris, and the rest of the team at Loc-Doc have always exceeded my expectations whether it was getting locked out of my townhouse in the middle of the night or referring them to my commerical clients. I recommend that you give them a call today for all of your Security needs!

I work with Loc Doc lots. Highly professional group that brings unique problem solving to the table every time we speak. Not the cheapest security company, but completely transparent about costs and bring the quality needed to get things done correctly the first time.

I work with Loc Doc several times a week as part of my job. They are extremely responsive, helpful and go above and beyond to help our communities when in need. Their customer service is stellar and I use them any time I can.

Truly professional. This team provides real leadership in the community in addition to their services. Also they really care about the people they serve! Thanks, Loc-Doc!!!

We love Loc-Doc! They are great to work with. They are super responsive and always available when we need them. Thank you for all you do for Cusick Community Management!

I have used Loc-Doc in many of the communities that I manage. They are always very responsive and always able to diagnose and repair the issues promptly.

Everyone that we have worked with is very knowledgeable and always ready and willing to help! Prompt and courteous service is standard for them!

Highly recommend using Loc Doc! We had a great experience with Vladimir. He was professional, friendly, and got the job done very quickly!

We had your agent out to reconfigure a key-box. Fast effective and professional attitude. Job well done. LCHOA, Inc. Rock Hill, SC

Super helpful and very professional. Helped me get into an old safe that we lost the key to. Did it fast and didn't charge a lot.

LocDoc was very responsive and thorough. Vladimir Melnikov was super helpful and informative. Will definitely call LocDoc again!

Very very professional people.. I would highly recommend this business for commercial and residential Tom and Chad were great!

Your two techs were easy to deal with, very professional, did the job 8n no time.very happy with your service.

Wanted to charge $160 to open apartment door. Ripoff. I called another company after taxes it all cost me $80.

Chris was very kind and helpful when I locked my keys out of my car. I will happily use him in the future.

Call late in the afternoon and they changed our locks promptly and made extra keys during the same call.

Incredible service. Saved me nearly $600. I will definitely be using them any time I have an issue.

Perfect cutting and great service. As a business operator they always come through.

Gentleman was very polite and called to let me he was on his way. Very Please

Great folks! Took care of my small low brow problem. Really appreciate it.

Great place good guys and good work. Best locksmith around bar none.

Quick and at a good price too! 24/7 service saved the day!!

Great service. Knowledgeable staff. Professional locksmith

I have four old locks that they keep fixing. Love them!

The nicest and fastest experience. THE ONLY CHOICE!!!

The service was great. Would highly recommend

Quick response, on time crew, fast rekey.

Great service, quick and professional.

Didn’t answer phone Never called back

Work is done professionally.

Great service and efficient.

Great company, great staff.

These guys are the best.

Fast efficient service.

Fast Courteous Service

Fixed our problem

Great experience

Great Service!

Great service

A++++