Me and my senior citizen mother go in to find a part for our hot water heater, we asked they said see Joe so we found Joe then Joe sent us to appliances we go to appliances and stand there for a good 5 minutes there were two females chatting, then a gentleman behind us says to the two women that we’re chatting you’ve got customers and then the one young lady says oh hello good afternoon and then the gentleman helps us shows us where the parts are located, but we still aren’t sure what the correct part is so we looked again for help my mom says is there anyone to help us? So I see the short hair blonde woman and a customer coming and the lady said well good go to Home Depot then… obviously she wasn’t aware that lady was MY MOTHER…. So then we headed to the front desk to look for a manager to complain, and then I am still reaching out to corporate office. The lady was very nasty and rude to my mother….. We have s a good 60+ years in customer service between the both of us and in today’s society customer service, it SUCKS!!! We appreciate the terrible service that we got today and we will never be back WE WILL GO TO HOME DEPOT and now will we will also be selling our shares of stock…. God bless

I thought this was a forthright store but I was wrong I purchased some discounted and discontinued clearance items just to be accused by Lowe's corporate office of doing some illegal transactions and defaming and slandering my name for no reason other than there poor corporate management they had no proof or reason to involve me in there internal problems but trust me I will fight them I don't care rather I win or lose I won't the word out about Lowe's and there outrageous conduct and behavior I will never spend another dime in Lowe's I tried to support them because it was founded by military vets and since i served I wanted to show my support but a company that slanders and accuses someone of doing illegal things with no evidence at all plus I am not that type of person they doesn't deserve my support or yours they have mistreated their employees now there customers shop home depot at least you know what you are getting there.

Tried to exchange a new can, complete with the plastic seal I just removed 20 minutes earlier, of "Great Stuff" that the plastic nozzle broke before any foam even came out. While standing in the return line the guy next to me is returning a lumber cart full of battery powered lawn equipment, and a Kobalt chainsaw. He still had grass on his pants. He told the employee doing the return that "it stopped working" for each item. It was clear he bought the items to do yard work and returned all the tools after he finished. The employee didn't check any of them or even take them out of the open boxes to inspect. But I can't just swap out a plastic nozzle on a $5 can of foam because I left my wallet, with the Lowes Commercial card at home.

Gloria was very helpful to me this morning. She took the time to walk me to the area and explain to me how and what item I needed. Meanwhile three other workers were seated near the washer and dryer area talking, the Hispanic (tan, dark hair and short beard) looking man in the group only told me the isle number and pointed in the direction of the isle. Then he continued to sit and chat with his friends. When I got to the isle he sent me to it was not the correct isle. Rather than going all the way from isle 16 to the washer dryer area I thankfully saw Gloria. So grateful for her help and direction.

Tried to buy 10 bags of mulch but the area was locked. The store associates all told me something different, where to go, who to talk to, where to purchase, etc. yet it still took almost 30 minutes to get somebody to unlock and load up the mulch in my truck bed. The worst part about it is I purchased 10 bags, the associate confirmed before he loaded, and still somehow only managed to place 8 in my truck bed. I didn’t think it was necessary to count and check his own work, but of course when I get home realize that only 8 were there ‍♂️ honestly just unbelievable.

I placed a good size order for delivery and when I received the plywood it was in such bad shape I couldn't use it. It's like they gave me all the stuff the other customers pick through and didn't want also half of my order wasn't there and when I get back to the store the customer service was so bad they acted like it was my fault. They tried to replace the missing order with material that didn't match what I originally ordered. I would of gave zero stars if I could but I didn't have that option. My all around experience with Lowe's was horrible

Lowes is trying to be green in the fact that they are putting in LED lights in all of their stores. However, I wanted to purchase a SOS clearance item and they didn’t mark the pricing properly, but apparently they keep marking them down kind of a Dutch auction style until it sells or the price goes to zero. Once it goes to zero they will not sell it to you even for a dollar. They will throw it in the dumpster. Which, considering all the energy that it takes to make a product is a huge environmental waste. Shame on them.

Costumer service the worst I came in as a contractor trying to get a order for my Costumer and they are super rude and mean first they say order doesn't come out on there computer after that they say you are not added on the oder I try to talk to a manager and he doesn't show up for a long time eather. Never recommend this place the name of the lady is Kristi and name of the manager is Mike today is October 4 2023 never found someone rude like this manager at Lowes avoid if you can to talk to this two people.

Waited all day for a promised delivery. Receipt for shed ordered a week ago said I’d get call day before with 4 hr window of delivery between 8am to 8 pm. Never got that call. Called day of promised delivery at 9 and was told it was being loaded on delivery truck and I would get call 30 min b4. Called again at 5 pm and was again told would be delivered by 8 pm. It’s now 7:55, no delivery, no call. Waited 6 min for someone to answer phone and no one did. Who knows when my shed is coming???

Nothing more frustrating. Every time I go in to get lumber at this location there’s not a lumber cart to be found inside. It would be nice to see staff bringing them in throughout the day. I should have learned my lesson long ago to just bring one in from the parking lot but always hope that this time they’ll be one inside ready. Instead there are 5-6 of them with orders on them. Oh and the yellow pine 2x4 selection is horrible. Hardly ever a good piece, maybe one of every 10 is useable.

We are re-doing our bathroom, office, and bedroom so I went in to look at paint colors, lighting, shelves, etc. with my daughter while her dad works in the bathroom. Somehow we must have looked suspicious taking pictures of item to show him, because security started following me around the store. He even made a lap around us outside while my 5 year old daughter was chasing butterflies in the flowers. We’ll take our projects somewhere that doesn’t treat us like criminals.

I despise LOWES. Didnt honor "lifetime warranty" on a tool set as they don't have that set any longer. Tried to make me take a different set that had about half the tools and refused to make any sort accommodations to complete the set. The asst mgr was a little rude to me.I fixed the box and just bought new replacements to complete my set. I use Home Depot now and don't mind driving the 9 miles farther one bit. I wave as I pass LOWES on the way to HD!

I had such a great experience at this Lowes at 5155 Lenox Ave in Jacksonville Florida. I came in to get paint and the paint desk had no employee at the counter. I went down the aisle and found SHANTRELL !!! The paint department was not her section , but she took the time out to help me select what I needed . She was wonderful . Thank SHANTRELL for your wonderful customer service, I really appreciated it !!!

May 8, 2023 Lowes is advertising 4 for $10 on their 3 inch vegetable plants. Signs are posted 4 for $10. They are advertising on TV. I was charged $5 a piece at the register. Then they said I had to go to returns to get my money back. Would not take them back at the register. You would think as big as Lowes is they would not have to do the the old bait and switch. Word to the wise, Check your Receipt.

I frequent lowes as a self proclaimed great customer but on this particular trip to lowes I was encountered by the most established bestest associate I have ever had pleasure of meeting great service awesome personality and diligent to meet the exact needs I requested. lowes if you had an army like ĺMELLO MCRANIE you would have the most satisfied customers in the consumer industry thanks again MELLO

I choose this garden center over the one at Home Depot every time. It's not as crowded, there's a larger variety of shade and part shade loving plants and the prices are similar if not better. It's not a mom and pop shop to be sure, but if you're going big box, this is the one. I also like the modern design options for trellises and pots that they carry. I have had a great experience every time.

Rick that works in the door department went above and beyond for us. He was awesome! He helped us find a door we were looking for and took us up front to cash us out. There were about 8 people standing around needing help and Rick was the only associate in his area at the time and helping everyone. He deserves a raise for his great service and attentiveness to his customers!

Ms. KAREN AND OJ!!! I walk in, sure to be disappointed with help, and these 2 proved me wrong. Karen has helped me before and I haven't been able to stump her. When I see her I feel like I should be paying her for the knowledge, she's so good! And OJ was so polite and helpful during our visit and was so sweet to my rambunctious children! They loved him!

It was a nightmare until I found a young man who actually cared, found & fixed the issues & I finally received my appliances. Had it not been for Marco, I would have returned the 2 items that were first delivered, canceled the rest of the sale & gone elsewhere. Demanding that a manager call to solve an issue is a joke. Apparently, they don't care.

I feel Lowe’s knows customer service. Little things like air in the parking lot (see picture), knowledgeable employees that are easy to find, bigger and better selection of products, store credit if you are returning items and don’t want to dig through all you receipts. All that is in comparison to the other big box store. Thanks Lowe’s 5 ⭐️’s!

Kyle in the paint department is an outstanding employee of this Lowe's location. He gives customers his undivided attention. With his years of experience, he knows what works and what does not. And he does not stand around, looking at his cell phone like other employees. He is a model employee that Lowe's should be proud to call its own.

I dropped into Lowe’s Garden Center on the way home from work. I needed some hardware cloth to make repairs on my chicken coop. There was no price on the cloth so I asked at the register. They lady was friendly as she scanned and told me the price. Then I found this super cool cat amongst the plants! I’ll be back just to see the kitty!

I'm starting my journey as a plant mom and Lowe was my first stop... They had a really large and beautiful selection that I wish I could have brought them all... From what I know so far the pricing was fair and the plants I got some was full price others at half... Best part check out was fast and the associates were helpful...

Great variety of home improvement items. The staff at each department was present and able to offer assistance when requested. Main aisles where kept clear of debris. Customer restrooms where clean and no cleaning supplies were left behind. Checking out was swift considering the amount of customers that were in line. Thumbs up!

Just wasted 30 minutes of my time at this place looking for a stop valve with threads which apparently they don't carry couldn't find an employee anywhere to help me so I walked the quarter-mile all the way back to the register to have them call for help and no one showed up so I left after another 15 minutes!!!!! Pathetic!!!!

I normally love Lowes. This visit however I needed help and am very disappointed there was none available in the plumbing section. I left the store and went to Home Depot, before I had the chance to ask for help, I was asked if I needed help. Please realize customer service is as important as prices

I love this Lowes always has a beautiful display of plants and flowers, I always have to take some home. Great associates except the Custer service desk if you need to pick up or return something could be friendly and work with an urgency that people are waiting. Other than that I love this place!

Love this store! They have a great selection of merchandise and prices are pretty reasonable. The associates are very helpful! Want to put a good word in for Kimah who helped me in home decor with mini blinds and also Jane in hardware who is always very helpful! They also do military discounts.

I don't know a thing about the tools or all the products that bring many people here what I do know is they have a fabulous Garden Center. A wide selection of we'll tended indoor and out door garden favorites. You can get your soil or your potting needs tools planters it's the real deal.

Lowes let's you bring your dogs, which is super handy when you have a dog that loves to get pets from the widest assortment of randoms possible. Also it makes being in Lowes far more tolerable when you are with your husband who spends entirely too much time perusing galvanized couplers.

Needed a kitchen faucet. Not sure if I agree with how much things cost. But they sell competitive offers. Got what I needed and help from friendly staff. Store was well stocked and clean. They don’t sell sprayers separately for their in house brand faucet. That was kind silly.

Absolutely the worst customer service possible. Appointments are not honored for countertop design; employees are more interested in their cell phones than in helping customers. I always shopped at Lowes, but this last experience has turned me into a Home Depot shopper

My new Lowe's since we moved into our new house. The staff here are much better than the Lowe's at Regency, my old store. A nice young man loaded all my wood into my truck. It was a lot, I am building a fence. He volunteered and I never even had to ask.

Travis was very knowledgeable about a dishwasher I was interested in. He even went the extra mile to make sure all my questions were answered and gave me the number to another location. The cashier was very friendly and nice. Overall this store rocks.

Great Lowes store. I’ve purchased many gallons of paint, ceramic tile, bathroom vanity, and appliances from this store. They keep the flowers, trees, and shrubs in fresh supply. They have a good selection of lighting options and ceiling fans too.

Buy your major appliances ANYWHERE but Lowe's - they outsource the extended warranty to India, and will not do anything to help in the store - after 5 weeks, and 2 service calls, with another scheduled for 2 weeks from now, I still have no

Nancy over at the cabinet section is great. That is it. Every single thing about this store is ridiculous and Terrible. Almost 3 months after I ordered countertops I am still waiting. Lowes did the original measurement. The company stage

I took a bag of weed and feed out of my trunk and placed it on the curb right in front of the first parking spot. I then proceeded to park and 30 seconds later I go back to where my bag was & it was gone. A Lowes employee witnessed it

Went in looking for a particular item that online said they had. They didn't have it in store. Rena at the customer service looked at everything in the region and found what I wanted. She's a super star at the customer service desk!!!

Wonderful places in the world I love it I love it I love it customer service needs to tighten up man I can never find anybody other than that that's the only place I go besides Home Depot in I'm more of a Lowe's man so keep it up

This Lowe's is the perfect place for your home improvement projects. They not only have things for home improvement needs but it also has a great array of plants for beautifying your yard and home. Most of all, good prices

I went to get a price check on some wooden fences, the lady gave me the wrong pricing on the fence, and the treated me like a criminal when I pick up my items. I will never shop there again. Not so nice to people of color

Called to verify they had a product in stock before driving an hour there and no one ever answers the phone in the bathroom/shower dept.. the main operator transferred me three times and the dept wouldn’t answer..

Lowes is the worst do yourself a favor and go to home depot. They never have what you need and for Christ sake. Don't need to color match your whole job will be messed up completely worst customer service ever.

Me and my fam had such a great experience coming from va to vacation & we met an employee named Rick he has the best personality for the job he does and is such a patient helper! Keep up the great work Rick

Their racks and sales floor stay full. Ran into one friendly staff, older gentlemen, long hair and he just had the best welcoming spirit. Prices have increased though but that's the current norm everywhere.

They now have a great supply of plants to replace what we lost even after covering up in the freeze. Lovely selection . Their was a tractor trailer their delivering more when I was their Friday afternoon.

Haven’t been in this particular Lowe’s for some time now but still stocked as usual and I love the way I check an item in the website and find it exactly where the website said it will be. …

Kyle gives customers his undivided attention. With his years of experience, he knows what works and what does not. He is a model employee that Lowe's should be proud to call its own.

Had a great experience. Thanks to Nicole and Antonio for helping me choose the best grill for best price. Also thanks to Ebony for checking me out so efficiently. Great team!!

Rude for no reason! I asked a employee where numbers for house? What?!! … Was his reply.. the girl tried to fix it by saying what’s up! Al 4 but it was on Al 5‍♀️ …

Well organized, everything is easy to find. Military discounts for veterans help to lower your costs. Staff is friendly and helpful. I recommend others to this store.

First time I had two employees ask me if I needed help before I even asked .. super good service .. home depot got to step ot up . …

We love Lowes. A little more pricier than Home Depot; but they do have military discount. That makes it worth it during these financially fiscal times.

Mello is the greatest pro source rep customer service I have ever had the pleasure of dealing with. She absolutely went above and beyond. Thank you

Understaffed circus experience nearly every visit. The monopolization these big box stores impose is the only reason I'm left to return to them.

I don’t like the way they have the store laid out, but they will sometimes have things that Home Depot won’t, pond stuff in particular.

They have a lot of different plants to choose from. Great selection. They're lumber is a little depleted. Everybody was very helpful.

Great Lowes! I'm always finding something on extreme clearance, hiding on every aisle! Like my new crosswave max for just $99.97!

Ok I love this store but it's hard to find someone to help u it's like they short of workers or they be hiding ✌️ …

No one can help you because it's not there department. It doesn't matter what you are looking for. It's never there department.

I've spent a lot of time and money at this Lowes. From paints to locks to outdoor rugs. I've never had a bad experience.

I always go to Lowe's when I don't know what I want and HD when I do. Both stores have a critical place in my life. Lol

No cashiers, expect i garden area. Forcing customers to self checkout themselves. Helps store profit not customers.

Great place to shop at got everything you need for indoor and outdoor. Get your yard looking beautiful this summer.

A little busy, but they had what I needed for my accent wall. The contactor entrance can get a little chaotic.

No people to help me I stood in the lawn mower for 30 minutes and no service. I will now go to home depot

It's convenient when you're looking for something just can't find at another hardware. For a lower price.

Great selection and decent prices. They carry some other items and products online. Always nice staff.

Place is great even though they were out of almost all the numbers. The service was very helpful

Love this store Did not have what i needed this time. but nobody else did either

Very nice store found everything I needed Nice organized need prices are good

Love love love friendly staff great prices the best flowers and plants

Friendly and helpful associates!: love the selections of everything,!

Great store with good customer service. Especially the pro desk

No one to help all with contractors sad have to go Home Depo

Good store but dang their fake trees are expensive.

My go to Lowes. They always have the items I need.

We went to Lowe's for a Christmas tree

My #1 go to for projects!!!