I love Macys and also was a former employee many years ago but my visit yesterday left the worst taste in my mouth. I went to find a pair of pumps and I selected two off the rack and asked the rep if I could get the other one to the pair she told me her shift was ending and the other girl (white shirt) was gonna check me out. Before the Hispanic woman left she brought the wrong size of shoe out but realized so she went to get the right one then came back and told me they didn’t have my size. She was leaving because her shift was over so I asked if there wasn’t another foot to the one that was on display because the display was my size. The girl in the white shirt snapped on me and visibly made it obvious she was annoyed by my question saying the other foot gets lost we don’t have it without even checking. So I responded taken a back by her tone that I was just asking. She didn’t apologize and ignored me while she checked out someone else. I waited patiently for her to finish and picked a similar style to the shoe I wanted off the rack and when she was done with the other customer I asked if they had my size in the alternative shoe. She snatched shoe from me and walked off sighing and huffing. She didn’t let me know where she was going or if she was checking just continued to display her despicable behavior. I waited for a good 10 minutes for her to come back and when she did she threw a box on the counter with one shoe in it and attempted to walk off while saying the other shoe is over there somewhere in reference to the rack , so at this point I know she’s purposely being rude and so I said can you get it ? She says no no I can’t , waving me off and still walking away so I called after her and requested a manager. She did not acknowledge me or my request and had me standing there for a very long time while she helped customers who were after me . i called the corporate office to try to get in touch with a manager . Eventually she came back with a manager and while I was explaining to the supposed manager she started yelling over me while I was explaining what happened . The manager was very dismissive and acted like she didn’t care to hear what I was explaining. She didn’t reprimand the employee or apologize for the length of time I waited to the overt dismissal and disrespect I received from the employee she did nothing to try to make me feel valued as a customer. I don’t feel someone who feels that comfortable disrespecting a customer just because their having a bad day and decided to come to work should be able to get away with that and that manager needs some training on customer satisfaction. They still ended up checking me out the wrong size of shoes and I just noticed this morning when I got up to head to the office and the shoes are slightly too big. I’m so disappointed with my experience and the horrible customer service I received yesterday

I am giving them two stars because of the customer service. Melanie in the Ralph Lauren section has the nastiest attitude that I have ever seen in retail and at Lenox Mall. Today Macy's has a sale...for every $50 you spend you get $10...it's the holidays so I was shopping until I drop. One of the registers were extremely busy so I approached another associate in a different section to check me out. The associate (Melanie) immediately said, go to Polo, I said, it is busy can you check me out; she said again; go to Polo. Well, I walked back to the Lauren section and she walks over a couple of minutes later...why didn't she say, if you go back to the Polo area, I will check you out shortly. We'll she comes over 5 minutes later and proceed to check me out...full attitude. I had a question about the Macy's money promotion. As I try to ask her a question- she immediately says, I don't know how much money you have...well that was not the question. My question to her would have been if I return the items what is the penalty. She did not give me the chance to ask the question. My other question that I wanted to ask is if I am close to earning additional money let me know so that I can add to my purchase. She completed the transaction and threw the Macy's money card on the counter instead of giving it to me. At this point, I am furious. I walk away and I run into Charles, who is FABULOUS. I told him what was going on...he looks at my receipt and tell me that I only needed to spend an additional $2.00 to earn another $10 card...WOW. He asked if I wanted to talk to a manager, I said, no and continued to shop for additional items. As I came back to his register another customer was complaining about her attitude and customer service. At this point he stated that several people have complained to him. We told him that we wanted to speak to a manager. Leadership was called but they never came...go figure. Melanie's should be reprimanded and moved to a different department. Her attitude and personality should not be in the Lauren area. Macy's need to move her to the back of the house or maybe the parking lot...very little interaction with guest and no personality required. She is rude, unapproachable and dismissive. My holiday shopping experience was not pleasant. Macy's do better and train your your employees. She is an awful representative for your organization. I went to Bloomingdale's afterwards and it was like night and day. Ask your sister store to assist you with training...they know how to treat their customers. Another shout out to Charles for saving the day! registers wer

I visited this location earlier today. Today was the first time, in a long time, that I visited the shoe department at Macy's Lenox. The employees in this department are the worse. The staff prior was much better. The staff that was on duty today didn't ask if I needed assistance while passing them by them several times. The attitudes they displayed was one of not wanting to work. They were not attentive to the customers. They couldn't find certain shoes. Anyway I eneded up purchasing a pair of MK shoes so all wasn't lost which is the reason for 2 stars. Do better. Quit if you don't want to work. Work while you're there.

Someone just stole a brand new iPhone 15 that my husband purchased from the Apple Store about an hour ago. He entered macys, put the bag on the shirt counter, picked up a shirt to look at it and someone grabbed the bag and went off with it. You would assume that, Macys security would access camera footage etc. They did nothing. Rather sent him off to the main security of the mall, who said it was Macys issue and sent him back up to Macys. Needless to say, this is all being handled very poorly. For a mall that has so much crime and theft, I would have expected better security protocol .

We are just visiting here. ... The store is dusty in some part. ... The service was good at first. But it was slowed and done incorrectly more than 2x. When we got to the hotel we realized i was overpriced by 10 and they forgot to took off the security tag. Which made us cut it. because we are flying back. We don't want security airport ringing because of that. Can I still change pants to other Macy's store?

Doug greeted me as I walked in and knew exactly what size I was and recommended me some styles and helped me find everything I needed , he rolled out the red carpet , I was highly impressed , best service I have ever had at a department store. Macys at Lenox is the macys to go to. And doug is the man with the expertise and customer service. Thanks so much.

I always like and support Macy's. This is a shop for the people by the people. They have the best variety of goods with fair prices and nice discounts. The staff is super friendly and professional. The Atlanta store might not be at the level of NYC or Chicago, but it is still up there, among the best shopping experiences you will ever have. Love Macy's!

Watch out for the Price scammers. Monday and Tuesday was 75% off from ticket price sat came to purchase the ticket purple price tear off and I price change 3k more and 75% from there . ….. what other thinnest they will do to consumers please be careful when you shop there Advertise fmgreat deal but not greadeal …

There’s some comfort/relief in knowing that a large department store that carries so much still exists. Excellent place to go to for much needed emergency purchases (such as luggage). The staff in the housewares and luggage are exceptionally kind, the store is easily accessible from both floors of the mall (north side of mall).

The women's bathrooms are disgusting. There is either water or urine on the floor. Even the seats have urine all over them. I realize you cannot clean them every hour but at least every 3 would be nice. It does not look nor smell as if it has been cleaned in days. Macys please do better about cleaning your bathrooms for women.

Excellent place to shop. The perfume department has the friendliest, most professional customer service. I love shopping there. The pink pig rides during the holidays are the best. Just to see the smiles on children's faces is worth it. The bath and body work staff are most helpful. Thank you!

This store is HUGE! 3 floors of all kinds of shoes, clothes and accessories. You can be sure you'll be buying good quality stuff here and if you check their website, you can find good sales and promotions from time to time. The only thing is that is kind of expensive for us regular folks.

This particular location is amazing. It is in Lenox Square Mall. Has great spread of everything. Staff are courteous. You have sartbuck right outside. So start your shopping spree with coffee in hand. Additionally this location has most of shops that probably you will require.

No personnel to help customers. This is the line for a customer to ask the clerk to look up if they have a shoe model in their size. Only 1 clerk for all the women’s shoes. Only one other clerk in the entire floor. This is why department stores are going out of business.

I love shopping in Macy's! The magic is watching the price sometimes roll down at the register. If your looking for a good sale, you can usually find a great deal in the Last Act section! I think there's one for each dept.! The Lenox location has a serious selection!

Saturday, my wife and I checked out at the Ralph Lauren Mens department at Macy’s / Lenox. A very kind and nice lady whose name is Page was wonderful. Page provided an excellent customer service experience. She was AWESOME!!! Thank you Page and Macy’s!! …

I love the deals you can grab here. But the organization and the customer service is a limited. I am not sure why because this place seems to be a hot spot, so they should have ample staff. Still waiting, been here for close to 45 minutes trying to get some help!

Macy's Department is a clothing store that has many different types of brand-name merchandise that your eyes will never stop looking. Wheel chair accessible and many more to choose from. The store is clean and organized, the kind of shoes that fit your budget.

Shoe service was great. Lol last minute shoe shopping and we were having a time the sales lady surprised us by assisting and knowing my daughter's name. She said I heard your mom. This trick helps to make the experience personal and caring. …

The second huge in America ( the biggest in New York city). We can buy and see almost brand names or regular Over here. A lot of: clothes, shoes, domestic, jewelry, perfumes, home decor for seasons too. They are so perfect with customers service

Carol Dennis who works at the men suits is fantastic. She helped me a lot, had a lot of patience and is very knowledgeable of everything. I wouldn’t be able to buy everything I needed without her help. Thanks Macy’s for having people as

This is one of my favorite Macy’s. It has kids’ stuff and backstage on the first floor and a Starbucks coffee shop on the main floor. You can always find good stuff at a reduced price in the backstage area such as shoes or kid education

This is the signature Macy’s Store in Atlanta region. But the store is not managed properly. The clothes are just sitting on the grounds and there is no one to pick. The place has numerous employees in the fragrance and make-up section

Many associates greeted me as I walked through the store. They made me feel good coming to this location. Iris at the Estée Lauder counter was AWESOME! Friendly, helpful and professional. Overall pleasant experience!

I am not a Macy's fan because I always get confused about what to buy each time I go to their store but they really have good stuff here unlike other Macys I have been to. Everything in each section is well arranged.

The Macy's at Lenox Mall is superb compared with the other locations. You have great options and great brands available at Lenox Mall location. Lot of feet work though, but lot to explore and choose. …

Terrible customer service by the guy working on the shoe department on October 4th Wednesday morning. No Hello, how can I help you?, have a good day, no greetings at all. Macys can definitely do better!

I work here for Dior sometimes as a vendor. It is always exciting going there, because i stop in "backstage" on mybway to my counter. They have great sales in backstage everyday. "Macys Backstage is a

Macy is the place where you purchase authentic stuff at the most reasonable prices. If they don't have it they will get it and ship it to you. The customer service here is second to none. Great store.

Came just for the MAC counter. The young lady who helped me was very pleasant and professional. She helped match the right color with my skin tone. She even informed me about the rewards program.

We've always had great luck finding dresses for my partner at Macy's, and Dorothy went above and beyond to give us an amazing experience. Will definitely be back

I haven't been to Lenox mall in years but I went to Macy's grab a few stuff like I always did in the past great experience but I think I'll stick with Amazon

Ms Patricia and Michelle were extremely patient, helpful and friendly. I really appreciate them as they made my shopping experience feel like a breeze.

Great place to shop. This Macy's is much bigger than our local Macy's. The store had lots more merchandise than the store here in Wauwatosa WI.

Great visit and very festive. Had a great selection of products, very clean store and excellent service. Will certainly be back and highly reco

Passing through Macy's, it seems everything is well kept up and the racks and shelves are adequately stocked. Sales associates are personable.

Disappointed with the clothes variety for men. They had about 3 racks with clothes for men. Definitely not the Macy's experience I am used to

Avoid people milling about without badges. Like Cameron in men's, he can handle his and other people's business. Thanks Cameron.

I found exactly what I was looking for. The shoe section smells like mildew. The guy at Pandora was awesome very personable.

Macy's has pretty much everything. Really can't go wrong here when needing a quick gift...outfit or something for the kids

This once great store has been reduced to a disgusting hole that I would not allow any of my friends or family to shop at.

One of the best macy’s I’ve ever been to. Truly excellent staff and friendly folks in all sections of the store.

Great selection of gifts for kids, thank you. Mac cosmetics was a mess, helpless clerk. Toy clerk impeccable.

This store is equally big compared to Perimeter Macy's. Huge collections. My wife's favorite store.

Wonderful, patient and helpful staff, allowing us to view and compare multiple engagement rings!

Great location. This is one of the bigger Macy's in the ATL area. Lots of options to shop from.

The men's store has really been upgraded. Great selection. Very friendly and helpful staff.

Excellent service in the fragrance department. Great deals. Especially for the holidays!

I There During Black Friday And Me & My Husband Found Everything We Wanted.

The lady at the counter that sold me my perfume was super sweet