I came into this Macy’s yesterday with my mom to buy her a wedding dress. After trying on a few dresses we decided to locate the register to check out her two favorite ones. When we arrived we were being assisted by a young lady…please forgive me if I’m terrible with names but this was on the second floor of the woman’s dress section. I believe the time on my receipt said 6:18pm. she was a beautiful young lady and looked of Mexican descent. She was nice and seemed like she wanted to help . The problem was the second dress not having a price tag. but ,it’s not uncommon for the cashier to type it in manually to which she seemed to be doing ….but ,she got a little nervous and asked the young lady standing at a register located behind her for help . The woman who came to assist her was a young Haitian- American lady with braids. I thought she came to assist us to but boy was I wrong! She automatically got dismissive and said “ you can’t buy this dress , it’s not in the system! I responded to her saying “ I know you have a line but …my mom really wants this dress so is it possible for you to call a manager while we step to the side please? She said “ I just saw one pass by ..go look over there “ While she was pointing me away from her I realized She had a walkie in her hand and immediately asked her to page a manager again..for the 2nd time .. but she continued to ignore my request and said “ the manager can’t help you either! I don’t like dealing with rude and useless cashiers so I walked over to a gentlemen I saw working in another section and explained to him that I had an issue that required a manager’s attention. He seemed engaged and ready to help us check out ..that is until the young lady with the braids came walking up to him and started telling him not to help us and not to call a manager either. She stood with him to assure that I would not approach him again and I stayed away from her because I didn’t want the tension to escalate. Do you know I watched her tell this young man that me and my mom was “annoying and “weird”! I could only imagine she didn’t want the manager called at all at that point. I was mortified…once again I kept my composure and walked up to her and said” since you’re not busy can you call your manager now ? Almost immediately not 1 but 2 angels named Chris and another beautiful African American came to my rescue ❤️ When the managers arrived she changed her tune. She wasn’t checking us out initially but she was the one giving us dirty looks and plenty of disrespect. The beautiful thing is Chris gave us 20 percent off for noticeable damage to the dress and the woman approved us at the register. The managers that helped my yesterday deserves a raise ! I wanted to finish this by informing you that when the rude young lady with the braids was checking us out she still had an aggressive attitude after the manager walked away and she asked my mom for her birthday and phone number and other sensitive information saying it was for the purchase and hopes she is not targeted in the future.

My recent shopping trip to Macy's was an average experience overall. While I had some positive aspects to highlight, there were also a few areas where improvements could be made. Firstly, I appreciated the wide variety of products available at Macy's. The store had a decent selection of clothing, accessories, and home goods, catering to different styles and budgets. It was nice to have options to choose from and explore different brands under one roof. The customer service was satisfactory. The staff members were generally friendly and willing to assist when approached. However, I did notice a lack of proactive engagement from the employees, as they seemed more focused on their tasks rather than actively approaching customers to offer assistance. The layout and organization of the store were decent, although I found it a bit confusing to navigate certain sections. The signage could have been clearer, especially for locating specific departments or finding sale items. It would be helpful if Macy's could improve the store's layout to enhance the shopping experience. One area where Macy's fell short was the pricing. While the store occasionally had sales and promotions, I found that many items were still priced higher compared to other retailers. It would be beneficial if Macy's could offer more competitive pricing or provide additional discounts to enhance the value for customers. In terms of the checkout process, it was generally efficient, and I didn't encounter any significant issues. However, during peak times, the lines can become quite long, leading to delays in completing the purchase. Adding more checkout counters or introducing self-checkout options could alleviate this problem. In conclusion, my shopping experience at Macy's was average. The wide product selection, decent customer service, and satisfactory layout were positive aspects. However, improvements in proactive customer engagement, pricing competitiveness, and checkout efficiency would greatly enhance the overall experience.

Macy's is a wonderful store for its fantastic discounts and it's still rewards on its cards although the Macy's and Flatbush seems to have two continuous problems after the covid pandemic one is that there doesn't seem to be much much oxygen in the store it's very hard to breathe it's very hot and it's just in general nowhere in the store there is no ventilation that represents a problem for me in addition the work is there give a representation of your store as being unfriendly they do not smile they do not greet they do not give you the impression that they want to help you or take you someplace where you don't know where something is I have not found this at other Macy's in other areas what are you training your people to do or do you just throw them up behind a desk and say okay do it people need training we're out of the pandemic now and I suggest that Macy's get with it

I enter the building and I asked one of their employee who happened to be organizing something that moment and I said to her excuse me do you work for the register can I make a return here. She kept quiet and ignored me. Didn’t reply to me and looking at me as if I said something wrong to her. The way she was looking at me was like she is going to eat me alive. I said to her you can’t behave like that I have said nothing wrong to you and I am your customer. Then she goes like I can behave however I want. I don’t know that Macy’s paying their employees so they can behave anyway they see fit. This happened a couple of times. They should pay attention to this. We don’t come to you to get insulated by your employees

Went there for a return and I waited on customer service line but a store employee asked people to go to register ( she directed us to) in the women's clothing section of the store probably to make line shorter at customer service counter. So after waiting approximately 10 minutes I was told I would have to go back to customer service line. Ridiculous employees you have at Macy's. I asked the woman who was helping me if I can go right to register there since I just waited online already & lost my previous spot on customer service line however she said no. Didn't care to help me at all. I will shop at other Macy's with decent staff

I visited the shoe department which took away one of the registers and many chairs. The department is much neater and cleaner, but there is hardly anywhere to sit! While I was there, several people were complaining about this same thing. You better bring you own chair if you plan on shopping in the shoe department! Just like, BYOB, BYOC! (chair) Otherwise, the staff was pleasant and helpful. The stock was pretty good, not great. This is the Kings Plaza location. I also visited the fragrance, Marc Jacobs, and makeup counter 'It'. The staff was helpful and pleasant at both counters.

Loved the huge selection of different lengths for winter coats, the different colors available & the great sales they had! Actually, we went to Burlington before coming here and was surprised that the "coat factory " didn't have a lot to choose from, and there were no long down coats! So it was a relief to go to Macy's and see all the racks full of all kinds of coats and find unique colors and styles that were nice and long and perfect for winter. The 50 & 60 % off sales were the cherry on top!

Dominique who works in coats is the best. I came near closing time looking for a specific coat to exchange because the one I bought online was two small. She promised to look everywhere if I could come again. She kept her word. We could not find what I needed but she went above and beyond. She refunded me and ordered the right coat for me. She fixed my experience with Macy's when I was about to give up on Macy's. Macy's you have to recognize this young lady. Give her a raise.

Selection is wide. Sizes vary of course since some sizes might be more popular than others. The only problem I have with most macys is the customer service. I would say the majority of the workers(though not all) seem to just loathe their position to the point where they pass that resentment to the customer in the form of passive aggression. Just now now, one left the check out area without saying anything for about 20 minutes. Line quickly grew.

Thank you Chelsea at Jo Malone perfume station in Macys for helping me find this beautiful scent. I told her a few of my preferred scents and she shared a few samples until we found the perfect one for me. She was knowledgeable about the product and made the entire process easy. I love my new scent, and will be coming back soon. If you ever find yourself at Jo Malone at this Macys, ask for CHELSEA, shes the BEST!

I'm giving it to stars because I bought a coat online it came with an alarm I need to change it for a bigger size I went back a nice lady downstairs told me to go upstairs and they can take care of that for me when I go upstairs to do the exchange the lady couldn't do it because she said it's too complicated and when things are too complicated I send it to customer service. Where was the customer service their

Macy's should lower the heat in the stores and supply shopping bags or small rolling carts for their customers. It's impossible to enjoy a shopping experience when sweating and carrying a pile of potential purchases on your arms, and it's worse in the winter with a coat! Great sales, though! Messy store at Kings Plaza! I know it's hard to keep up with those Tasmanian devil customers wrecking every display!

I went to buy a dress shirt on September 3rd 2023. The clothes were dirty, with stains on them and some had stick on them. It was a mess. I was there for over an hour, in that one section, not once did anyone working there come by and ask if I needed help finding anything. Or come to clean up. Clothes were all out of place and floor. Barely had a tie selection. Disappointing.

My wife and I went to Macy's in Kings Plaza to pick up items brought online. The info I had was not in their system. Kathleen and Michelle both went out their ways to find out items. They could've told me that I would have to call customer service, but instead they use their professional knowledge to locate them. Praises to both Kathleen and Michelle.

This Macys has decent prices, sales and a lot of good things to buy, but I am sorry the service here is absolutely terrible. You have one cashier for 15 people? And the cashiers that work here all see the amount of people and move very slow, lazy, and personally like they don’t care. No good.

Compared to other stores, Macy's is one of the most trustworthy. I rarely have an issue with the quality of their products, but when I do, it is resolved beyond my satisfaction. Needless to say, I make most of my most expensive purchases through Macy's. It is carefree shopping 3.0.

I will always shop at Macy's, great deals that amazes me. I recently bought a beautiful luggage set, awesome color that stands out, $600 I got it for $150, so I just checked before writing this review its back to regular price, hmmmm, really, I LOVE A SALE …

I went shopping for lingerie, and I found enough of a variety of reasonably priced merchandise. I like the atmosphere it's very busy very exciting. There's even a section in the lobby for kids to ride toys that are electronically run and they enjoy it very much.

Macys is always gonna be top notch for me. I even had the chance to work here so I'm a big fan. Today they had one day sale and I needed some black pants for an interview tomorrow and found them by the JM collection and they were on sale so I brought a blue pair

Nice choices for men's clothing. Registers were scarce. Staff working the register were friendly but did not have the proper magnet devices to remove tags and had to leave the register to remove the devices, slowing down the lines. Get them the proper tools!

I came here to look for a gift perfume for someone I know. Staff was extremely helpful and knowledgeable. They informed me on stuff that was new and existing perfumes and colognes worth purchasing. I would come back to shop here for my personal cologne.

I LOVE Macy's! My place to go for all my shopping needs. Quality merchandise at great prices! I can always find what I'm looking for. Whether it's a beautiful crystal item for gift giving or a hot outfit for me for a nite out! Macy's got it! …

I was able to go find the coat I wanted with no problem everything was so organized and neat. I was in and out so I didn't really need help from any of the employees. However they were near if I did need help. Checking out was fast as well.

Great shopping experience, lots of variety for the family. The lines were too long for a weekday afternoon, however. Not enough cashiers on the floor. Overall, we had a good time and the associate was great! We will be shopping here again.

This Macy's, at KP, looks more like the Macy's that I m used to, [not a Sachs, but, definitely, not Bargin Town (ish)]. I was able 2 find some things that agreed with my style n taste, at reasonable prices, n, n keeping with 2day's lines.

I am very pleased with my purchase. However, your Customer service people can use some improvement. I had 2 boxes and I requested a bag to place them in. Apparently this was an imposition as the girl rolled her eyes and then just put the

Thank goodness for Macy's! I was on hunt for a suit which was harder to find than I thought. They had every piece matching which was hard to find as well in other places. They have new spring colors in which are beautiful. I went with a

Stopped by Macys in Kings plaza after work specifically to buy two Tom Ford Fragrance's I’d been eyeing for a while. I was greeted so rudely by the woman at the Tom Ford counter that I turned around and walked right back out.

Returned an online ring purchase after about 3 months. It went well. I absolutely detest the perfume folks who bombards you on entering. Once, I went to get perfume and so many of them confronted me. I ran out and went to

Most of the employees on the 3rd and 4th floor were rude and not helpful. There's an old lady on the 3rd with blondish hair and light brown eyes who said something slick under her breath. Major turn off …

It's not my kind of store but I can see why so many people come here to shop. The variety is massive and there is just enough staff on hand to be helpful. They are really nice as well which is a big plus.

Is a good store but the cashiers are very slow in checking customers out. They should either find a better way of doing so or consider the options of self check out or more cashiers at the registers.

I come to this store, and i can tell today i had best experience ever, at macy's Jo Malone parfume departmemt, manager George went above and beoyned , thank you for your excellent customer service.

This is the department store with multiple items to purchase. Ranging from clothes like jeans slacks shorts shirts dresses evening wear cocktail wear Formal Wear to make up to jewelry, and shoes.

Crowded, long lines and don't even waste your time in the shoe department! Waited on line to see if they have the shoes in your size, then they say they can't find them 20 minutes later.

It's a big store, it has great brands, the prices little higher but still one of the greater shopping stores, because it's has everything clothes, shoes, cosmetics, houseware, and more.

Macy's has nice stuff, but they are out of my budget range, even with 40% discount, I bought 2 items and still went over budget. They do have a wide range of items to choose from.

Got some great pieces here. They fit quite nicely and looks great. Great service too. I think though that they need more cashiers/attendants. Had to walk all over to find one.

Absolutely terrible. Around 20 persons in line and only 1 cashier who dealing with everything: Online pickup, return, sales. Macy's saves money and cutting employees or what?

Huge store, well surted, $3 parking lot, the personal in the mens shoes place are very nice and willing to help, i hope they get an increase in the salary, merry christmass

Store is huge and well put together. Staff isn’t always helpful. Instead of directing me to the right person to help me, a staff member Judy told me that’s not her job.

Macy's is Macy's. I have always liked the store but I don't go often. This time, my sister was looking for an evening dress and came out with 2 and a pair of shoes.

Their plus size selection looks like it's for old frumpy people lol. I'm certain Macy's Herald Square has a better selection of clothing. This loc is a no go.

I was pleasantly surprised. There wasn't a wait in line! This might be their new norm. I just hadn't been inside of a Macy's since pre-pandemic days/years.

I made it out to purchase cookware while on sale, found a wok by Analon which I am loving. It's non stick, heats evenly, has side handles and a top.

Great place to get everything your home needs at good prices. Very much recommended to become a cardholder and get access to their rewards.

Loved this Macy’s it is not busy but has a lot of things you can find at other macy’s. The staff are helpful and they have great discounts!

The store is great but a lot of clothes are so old and out of modern fashion. I would love them to update their fashions and other clothes.

They give more attention to cosmetics and fragrances than any other section in the store. Forget about service in jewelry or shoe section.

It is one of the best stores in clothing, quality, and very good prices. The reward in points is excellent, the specials at a good price.

Macy's has the best sales and the latest fashions. I was also able to pick up some cosmetics & cologne at the Dior booth, what a sale.

Macy's is Macy's. What bad things can you say about Macy's. I grew up on macy's ,so I remember when they had Wednesday sales. Lol

I was here for the black Friday sale it was very good my and my mom got to shop all we wanted I would differently visit again

Macys bottom floor always has the most employees but those top floors not so much. Finding help on those floors is difficult.

It was a great experience. I got some body spray for man & woman there. They smell so good! It was a very nice experience.

Tania was very helpful. She has a phenomenal taste in fashion. If you need help finding a good outfit go ask for Tania.

Nice place, with a great variety of brands, last time I went to Macy's many brands had sales, so the prices were good

I always enjoy shopping here...marvelous atmosphere and prices to suit everyone's pocket...great customer service

The deals here are not really worth the hassle and effort. There are other Macy's branches that are cheaper

First of all .Went there at 10 am opening time .no one was at the cash register.. No Ac wasn't pretty

Harald Square. Carmen in the Jewelry Department was fantastic. She went beyond her duties to help me.

Macy's is surreal. If you ever get the chance to go, you should. #Massive #Macys #Manhattan #NewYork

This shop is amazing place for those who are desire for something more luxury but still available

#mikemerone Subscribe to my YouTube. Nice and Clean. All the things you need. Macy's has it all.

Workers are very nice, place looks clean and food tastes fresh. I recommend ordering from here.

Everything here from cookware, in-store food venues, clothing, appliances, luxury home items

It's a very large Macy's at Kings Plaza. Backstage on top floor has a lot of bargain items.

I love shopping in Macy's Store, I always buy good quality items such as shoes and clothes.

In and out no lines....... Went 10am.... no issues go early save yourself some aggravation

Nice site with great employees always willing to help. Great selection of clothing etc.

The staff are getting too comfortable for their own good And it's not pleasant at all.

Terrible over priced, clothes all over the place and no one knows where anything is.

Lovely environment during the holidays. Lines for clothes moves too slow, though.

The workers has great customer service, not too much attitude when as a question.

Sales associates were very helpful in assisting me purchase a gift for my spouse.

Picked up an order here & was quite impressed with the fast & friendly service.

Extremely disrespectful and unprofessional stuff. I will never go there again.

Love how Macy's feels and looks inside so many things but overall very neat

My favorite number one place to shop for everything you need ❤️ …

One cashier was not nice but then they made it up to me. OK.

I went to the backstage part and found some amazing deals.

Good but could be improved Men's selection is not the best

Excellent shopping store got some great bargains there

Clean and so much store to pick. Atmosphere excellent

Love shopping at Macy's Best quality in everything

My experience always good when I go to Macy's

I got some good deals ...value for money too

I love Macys any day! Good products!!

One of my favorite you get good deals

Got what I wanted. Service was great