Marks & Spencer in Market street is great, they not only have the best bread in town but also lovely staff. Especially all of the elderly lady’s working downstairs in the food and flower area. They all always smile and take their time to talk to each customer and ask them how they are. I could go to the quick self service checkout but I prefer to see one of those lady’s as they are so sweet. You can’t find this often these days. I love it and think they make Marks & Spencer very special. Thank you and Merry Christmas

The aesthetic of M&S is truly one of elegance and class. In addition to that, the customer service is Top Tier. I had a bra fitting session with Julie K and it was the best fitting I’ve ever had! She was incredibly helpful and hospitable as well as being able to help me find my perfect size. A true professional at work, not to mention that the people at tills were also nice and kindly helped me find out the price of the item I wanted. M&S is ALWAYS a pleasure to shop!

Today I went to the beauty department with the intention of buying a Percy & Reed hair product. A wonderful lady called Paige approached me and expressed exceptional customer service skills. She was courteous and enthusiastic. She explained the products for me which I was interested in and even gave me a free sample of SPF which she didn't have to. Thank you Paige for your prodigious service. I hope to come back in the future.

Amazing customer service, Love how they are very focussed on quality products and services to others, only met one male staff who wasn’t too friendly, but in the Cafe, they are pleasant, in the women’s department that are so good, in the food section & home section, amazing products and service. They deserve 6 stars been a loyal customer for a long time!!!! Plus the fruits are the best fresh & healthy.

Please wash the dishes properly…a lot of the plates are not clean. Can you take a look at the plates after taking them out of the dishwasher? If you see dirty marks on the plates, will you just ignore them? Please try to solve this problem. The food and staff are nice, though.

In the final stages of a major redevelopment which will transform the look of the store. Feels different and more appropriate to the demands of shoppers in a city centre location. The Food hall should look awesome when finished and the cafe was smart and relaxing space.

I bought a nice T shirt, very happy with quality. But when I went to wear a week later it had a security tag on. Completely unwearable now. Customer service do not respond. I would advise to shop elsewhere

This has a huge and gorgeous food hall in the basement. It’s not the prices you’d find in Asda or Sainsbury’s etc but the quality is far superior. Their own brands are also very good quality too.

One of the huge retail out of M&S with wide variety of collections but it seems that this outlet is slightly under staff as we literally walked around to find the floor staff for assistance

Store was nice with some bargains to be had BUT I correcting pricing on two items that I wanted and the shop assistant said I had to pay full price …