DIRTY BROWN WATER in the hotel!!! Unable to take a clean shower for a week! First of all, I must talk about the horrible experience I had with the water. The first day, I arrived to the hotel after a 20+ intercontinental flight and I wanted to desperately take a shower and go to a cocktail reception from work downtown. However, as soon as I turned on the shower I realized the water was brown! I called the front desk and they sent an engineer to see what was happening. The engineer came, he told me the hotel was having issues with the tank, he stayed for like 30min letting the water run, and then left saying he was going to be back. 30min to 1 hour later, I was still waiting for the engineer to come back or for the water to clear up. I called the front desk. A very rude lady answered me saying that I am the only person who is complaining about the water, and that I should wait. I tried to explain to her that I had a work event that I couldn't miss, but she said there is nothing she can do, that I had to wait. I waited longer. Then, afraid to miss my work cocktail, I called the reception again - they talked to the engineer who said I can just close the water tap and go to my event (but I needed to take a shower after a 20+ hours trip!). Frustrated and accepting the fact that I was going to miss my work event, I called the reception again and requested to be changed rooms. My petition was accepted and I was taken to a room on the 4th floor. I was told the water should be clean there. After letting the water run for like 2 minutes, the water in this new room starting coming up brown again! In summary, during my whole stay the water was dirty! I felt gross to take showers. I thought this was an issue in the city but I asked my colleagues staying at the other hotels (some of them cheaper hotels) and they all said that the water in their hotels was clean! Therefore, this is only an issue at Movenpick. I cannot emphasize enough how rude and nasty it is to offer an expensive stay to clients without even having clean water. Another bad experience I had was when I tried to order a hotel car to take me to the hotel nearby (a 5min drive). I was told that the ride would cost me USD20!!! When Uber was offering it for USD2!!! This is a rip off to consumers. Besides these unfortunate events. I must congratulate the hotel for the wonderful staff at the restaurant and the amazing food, especially, on Friday night, when I was offered a buffet that included typical African food. The food there is delicious! And the restaurant staff are extremely nice, welcoming, and friendly. The luggage boys where also very nice and attentive. Unfortunately, I cannot say the same about the front desk people. Finally, I also highly appreciated the chocolate hour, and the souvenir shop in the hotel.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 3
Location: 5
Noteworthy details
The water in the hotel is dirty and/or contaminated. It is brown! Other hotels in the same area do not have this issue.

A very impressive hotel - Amazing staff - Car service: Amazing - Godwin looked after me so well over the 3 days and stayed late after his finish time every day to ensure our team was looked after. Gabriel, Samuel and Emmanuel also so helpful and accommodating of all our needs. Cars very comfortable and timing always reliable. A true credit to your hotel - Service staff (breakfast): Amazing attention and care from the staff - always a smile. A very pleasant experience and excellent choice of food available. - Concierge: Extremely attentive - covered my every need. So polite and also well dressed :) - Power supply / plug fittings were not always reliable - plugs would not stay fixed in position and some of the plugs in the lobby had no power. - Room cleaning - excellent. Every evening returning to a fresh bed and spotlessly clean room was very nice. - Gym staff: Very accommodating. Helped me with everything i needed - Room 7/10: Very comfortable bed / TV station choice ok but western channels bad resolution / funny smell from toilet on 2nd and 3rd day - had to fill sink
Trip type
Business
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet

Staff was Wonderful, great, lovely and extremely courteous and helpful. The check-in desk on the Executive floor(6) were super great., The dining room staff were wonderful and polite. Rooms were kept immaculate at all times. The tour desk in the lobby needs lots of involvement. Inexperience staff, no up-to-date tour brochures and staff of 3-5 people would quote different prices for the same tour. We would have to wait a day before the tour was confirmed. International travelers days are limited and they need confirmations of tours in a matter of minutes. Other than that, I look forward to my next stay at the Movenpick Hotel.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Kept very clean.
Nearby activities
Shopping, restaurants and museums.
Safety
Felt very comfortable and safe.
Food & drinks
Great food and drinks.
Hotel highlights
Luxury, Quiet, Kid-friendly, Great value

The staff was impeccable! I would like to particularly point out Emmanuel from Room Service and Georgina in the restaurant for their great professionalism and kinds hearts. I also recommend eating for lunch and dinner from their buffet - it offers fantastic local dishes from Ghana, I really enjoyed their taste. Also loved the food and closeness to the airport (no planes can be heard though). What is more, there is a free shuttle from the airport to the hotel and vice versa (just make an advance reservation with the Movenpick reception). The only thing I would change is the smell in the restroom/toilet of my room, it smelled unfortunately a little bit of urine and I heard the same from a few other guests. In the showers, the floor on which my feet stood felt sticky and dirty, this is not what I expect from a 5-star hotel.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet

I cannot say enough positive things about the quality of service at the Movenpick. I have some dietary restrictions and was worried about how I would safely eat while on a business trip to Accra. So, I left a note in my reservation, not expecting much. The moment that I checked in, the restaurant manager gave me a call and started to make a plan. I stayed at the Movenpick for about a week, and the food was DELICIOUS and completely safe. They went above and beyond to welcome me, and take care of me - the level of service is just incredible. They even made me Ghanaian specialties to help me try more local food. To Belinda and the rest of the staff working at the Sankofa, thank you so much. This was a unique and amazing experience. And the rest of the hotel is pretty great too!
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

My one-night stay at Movenpick in Accra, Ghana was exceptional. The hotel's elegant ambiance, attentive staff, and comfortable rooms contributed to a memorable experience. The amenities, including the pool and dining options, were top-notch. The only reason it's not a perfect 10 is a minor issue with the front desk forgetting a request. I also had an exceptionally enjoyable experience during the Marine Ball. A special thank you to Theophile, who was our rater. His attention to detail and customer service was unmatched. Overall, a fantastic stay, and I would highly recommend it.
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Luxury

Enjoyed my stay at Movenpick Accra. The staff was wonderful from the time of arrival where they insisted on getting our luggage to our rooms immediately without us lifting a finger to the daily breakfast buffet welcoming me back. The rooms were clean, comfortable and had everything needed. If a request was made, it was immediately fulfilled. The Lobby was a nice meeting spot, a huge pool and the bar/lounge was a great calm-down spot in the evenings. I liked the location, highly convenient to my needs. But overall, the cleanliness and staff is what would bring me back!
Trip type
Vacation
Travel group
Friends
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great view

I genuinely loved my time at the Movenpick Accra! The service was phenomenal. The morning breakfast was soooo good! AC right as you walk in which is needed because it’s so humid in Accra. I went to the Kempinski for brunch and it was subpar. Movenpick breakfast and lunch menu tasted much better! My friend also went to the spa at Kempinski and didn’t love it but had another friend who went to the spa at Movenpick and only spoke highly of her service. I’ll miss the movenpick. Kelvin was also a very worker / server in the restaurant. Give him a promotion!
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

This hotel is in the middle of Accra and it's easy to locate. The security checkpoint at the gate is commendable. I didn't have the privilege to access the room since we were only there for a short meeting. The lawns looked well taken care of.
Trip type
Business
Travel group
Solo
Service: 4
Location: 5
Nearby activities
It's closest to one of the biggest open markets in Africa, with this location, all your market needs are sorted. Proximity to almost all ministries is another plus.
Safety
Reading from the walls, the hotel is under 24/7 CCTV coverage. There is a security checkpoint at the entrance.
Hotel highlights
Luxury

Amazing hotel with wonderful service , rooms are clean and well maintained. All day dinning breakfast is superb, chef and his team was amazing and very caring during my stay at hotel for business trip. I can say he won’t let you hungry. Glass house Resturant in garden I had wonderful experience. Nice atmosphere and ambience. One must try. Thank you for housekeeping team and front office team for preparing room and fast checkin and checkout. I’ll be coming back in December 2023 and can’t wait to enjoy the service once again.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Situated within the enclave of Accra city in a very soothing and comfort landscape area. Full of aesthetically pleasing artefacts that resonates the taste of clients of all spheres. Accessible to all clients especially with fairly high economic standard. Enjoy the breezy-coozy aerated outdoor around the fresh pool. Experience the vast and spacious environment for touring and customer exploitation. Have a taste of good customer services provided by staff that leaves a dazzling unending stay. Next time you are in town, know any other humanitarian service provider other than the Movenpick Ambassador Hotel
Location: 5

Movenpick Ambassador Hotel is one of the classic and 5 star hotels in Ghana with higher security services. Their services are on the top. Place is ideal for high profile meetings and relaxation with serene environment. They’ve been innovative by introducing a movie night o Saturday which comes with a basket of assorted eatery. I really enjoyed the place and movie, however they need to improve the quality of the screen which is a bit blurry. I had a fun filled experience. Foods and drinks are expensive. However, their service is top notch. Highly recommend
Rooms: 5
Service: 5
Location: 5

I received a very warm welcome from the hotel staff, there were no delays during the check-in process, and the hotel was clean and climate controlled
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Rooms
The rooms were very clean and comfortable
Nearby activities
The location of this hotel is not far from shopping Mall, Restaurants, and other interests within the City of Accra
Safety
There was a presence of the security officers and I felt very secure on the hotel property
Hotel highlights
Luxury, Quiet, High-tech

We enjoyed our stay here and because of the friendliness of the staff, they felt like family.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Rooms
The rooms were older and should be modernized. However, they were clean and was beautiful. The decor was just aged.
Nearby activities
This hotel is located to nearby restaurants, city attractions, and Osu. It was the perfect location.
Safety
The hotel was well guarded and in a great area. I felt safe at all times at this hotel.
Hotel highlights
Luxury

One of the best hotels I have stayed in. I have been staying here for nearly a decade when I visit Accra. The main pull for me is the staff. The likes of Emmanuel, Yaa, Bernice, Mary, Jessica and others at breakfast and lunch. Service with a smile always.
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Rooms
For pool view, stay on the even number side
Safety
Always felt safe here, staff are amazing in making you feel comfortable
Hotel highlights
Luxury, Great view, Quiet, Great value

I had the pleasure of experiencing excellent service from Betty in the executive dining area at Movenpick Ambassador Hotel in Accra. Her professionalism, attention to detail, and genuine hospitality truly stood out. Betty's warm demeanor and efficiency added to the overall enjoyment of my dining experience. She went above and beyond to ensure that every aspect of the service was impeccable. I commend Betty for her outstanding service and contribution to making my visit to the hotel a truly memorable one.
Rooms: 4
Service: 5
Location: 5

Location is great, Pool is clean, rooms are clean and spacious, it's an expensive place but you are offered your monies worth of service.. It's a place you can book for vacations and Bussiness conferences. I liked their service throughout my time there. Waiters and waitresses were always on point. They asked the right questions and gave the right answers. Food was great.. It's a place I would like to visit again.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Luxury

This is one of the finest hotels in accra. Nice lobby, nice rooms, good location and ample space for a pool n garden. The room service is also effective. You can certainly consider this as one of your stay in accra. The only issue is being vegetarian the Indian vegetarian options are not in the Menu and we need to go out for good Indian food.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Luxury, Great view

Long history of hospitality excellence in ghana in its old and current name. Location in adequate but watch the traffic often leading to and from there towards the other key Arras like the airport. Adequate but not superfluous car park which is unmanned and considering the number of businesses there appears inadequate at times. The multiple businesses there as well makes it an ideal one stop shop hospitality center though
Rooms: 4
Service: 4
Location: 3

It was a breath of fresh air and a great experience to stay at Movenpick for more than a week. The ambience was quite inviting and at par with any 5 star rated facility elsewhere. The known Ghanaian hospitality makes your stay at Movenpick memorable abd priceless.
Trip type
Vacation
Travel group
Family
Safety
You can let down your guard while staying at Movenpick because it's one of the safest facilities in Ghana
Hotel highlights
Great value

The hotel was clean and well located. But what made this hotel special was the several hotel staff who put in the effort to greet the guest with great warmth and enthusiasm. I stayed there for 6 nights. After the first day, the staff at the restaurant (in particular Calvina) would greet you by name and welcome you to the restaurant. The warmth of the welcome made me feel as if I am among friends in the hotel.
Rooms: 5
Service: 5
Location: 4

This was a 5-star treatment hotel. Everything was beautiful and ALL the staff were welcoming except one bad interaction at the pool when a young woman asked me if I was staying at the hotel. I’m not sure why she singled me out and no one else but I chose to not to react negatively to her question
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic

I decided late to go for a stay in Accra and I have never been this happy to make a choice of an hotel of quality for this "little personal adventure". The service was top notch and I felt myself so comfortable and well treated, I can only dream of next time I will be there again for business or leisure.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 4
Hotel highlights
Luxury

Hotel is located on a large land in the center of Accra. It has a big swimming pool. Service is pretty much good. Staff is very friendly. Rooms were quite new, well-maintained.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 4
Rooms
Rooms are well-maintained, not old.
Safety
Protected well.
Food & drinks
Breakfast was very good with lots of options.

Your hotel is clean as Rwandan we care about cleanness. Your room are awesome. Your breakfast is beyond expectation. You only miss tooth brush and paste for cleaning teeth unless I should rate you to 10. Thank you.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 4
Location: 4
Rooms
Clean and safe
Food & drinks
Breakfast was awaysome
Hotel highlights
Luxury

I visited the newly renovated Sankofa restaurant inside this beautiful hotel. We ordered the mezze platter and the scallops for starters. I loved the inclusion of the mustard vinaigrette with the scallops. For mains I had the ribeye with sautéed potatoes. I went for a medium temperature and it was spot on what I was served.
Service: 5
Location: 5
Hotel highlights
Luxury

This was my first time in Ghana. I traveled alone for a vacation/birthday. The room was great, overlooking the pool area and my encounters with the staff were extremely pleasant, welcoming and took great care of me!
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Quiet

Got here for a summit, Customer service is top-notch, vicinity - excellent. I highly recommend large group meetings or conferences.
Trip type
Business
Travel group
Friends
Service: 5
Location: 5
Noteworthy details
Beautifully designed and crafted walls for selfies, group/professional pictures
Hotel highlights
Luxury, Great view

This is one of the best All Accor hotel I have stayed in recent times. I was offered excellent services by the staff who are always ready to help, good courtesy and always cheerful.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet, Great value, High-tech

Classic Hotel. Nice environment, nice building and rooms. Wifi percent signal. Nice packing space. Good customer service. Serine atmosphere. You will love to live there everyday and may not want to leave.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
High-tech

Mövenpick is the best place u can ever go to. The Room Very clean. the pool is really clean too. the coffee is nice. it is near the KIA (The Airport) they have a lot of food. so i ordered the chicken wings. and it was amazing. and i got a lemonade 5/5 for me I suggest u go here.
Rooms: 5
Service: 5
Location: 5

The Movenpick Accra was very good. Had the restaurant not been temporarily in 'The Glass House', it would have rated higher. The room was very nice, the spa and gym facilities were excellent, and the room service food was very good. Overall the guest services were excellent.
Rooms: 4
Service: 5
Location: 4

Best among the rest, big Compound and very serene environment . Good location, great views, 100% Security and safety assured ✌️
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Romantic, Kid-friendly, Great value, High-tech

Mostly go for the Movie under the Stars experience. Its one of my favourite things to do in Accra and often do it solo. The picnic basket of food and drink is amazing movies are ok but just being outside on a lounger watching a movie is special.
Travel group
Solo
Location: 5
Hotel highlights
Romantic

I appreciate the support provided by the staff, this was professionally done, any support requested was received in good time. The gym intructor, Mr. Alhassan is doing a good job, very professional and respectify. Keep it up.
Rooms: 5
Service: 5
Location: 5

Staff was very friendly all around. Especially the concierge company they use, Yokos. Safe with guarded front gate and 24 hour security. Hotel accomodations were up to standard with spacious room and bathroom.
Rooms: 5
Service: 5
Location: 5

Great meals, wonderful atmosphere with a giving view and exceptional staffs. Definitely going back…
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Luxury, Great view, Great value

They provided one wash towel for two people and even after numerous requests never got any and when they cleaned the room they still left only one.
Travel group
Couple
Rooms: 3
Service: 2
Location: 4
Safety
Felt safe

A one stop location for many things. Movenpick is highly recommended hotel for international travelers. Safe location, access to government departments and city centre, close to the beach.
Rooms: 5
Service: 5
Location: 5

Food was good. Room was OK. I checked in around 12:00am and staff were quite unresponsive to my complaints. They were more interested in sleeping than working. Day time service is OK.
Rooms: 4
Service: 3
Location: 4

The main dining and bar area was being refurbished and was of this reason not available for use. There was as far as I could see no mentioning of this during the booking process. The temporary breakfast tent did not have stable wifi.

Great hotel with a great view depending on your room location. Staff are courteous and attentive to needs of customers. Loved their desserts especially the forest cake..yum yum!
Rooms: 4
Service: 4
Location: 3

Prince was indeed a prince. He brought me my lunch set up for me he is such a nice person 5 stars to Prince.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Hotel highlights
Luxury

Clean and comfortable rooms, beautiful artwork throughout the hotel, greet meeting space. Even though restaurant under construction, the meals were good and a pleasant atmosphere. The staff was very polite and courteous.

Apart from enjoying their services - bar, buffet, etc people don't talk about their parking space. I even come and park here when I'm going to a nearby office. Security is on point
Service: 4
Location: 4

Excellent service; starting with welcoming and very helpful front office staff and the porters-Bless in particular. The restaurant service and staff-the ever smiling and engaging Mary- are very good.

I didn't get the opportunity to explore much of the hotel but the places I got to see were beautiful. The environment was very serene and it is a good place to relax and unwind.

Such a wonderful hotel for your holidays and vacation, they have spacious conference rooms available for every event
Rooms: 4
Service: 4
Location: 5

Amazing shopping mall that I have visited in Ghana... Bought these little sleepers for my daughter... She loved them so much!!!

always welcoming, friendly staff, well-appointed and awesome facilities. best restaurant by far.