VERY POOR EXPERIENCE!! We hired this company to install keycode locks and pry shields on all doors on the first floor of our condo in Chicago. We used an employee named Eran. We did eventually have a break-in where the thief easily broke into the main door and was able to open all the doors with the pry shields and steal stuff from garage. Eran came back out to inspect and was going to prepare some quotes. That was a month ago. I have emailed him several times and called his office 3 times. Never once was I followed up with. The last time I called I explained how long we have been waiting for a quote and that we had minimal security, with all the pry shields broken. The person I spoke with seemed to care and implied he would get Eran to finish the job, but that also did not happen. I would not do business with this company.

Just had the WORST possible experience with this locksmith. My apartment gave me their information to call for help when I was locked out on a Saturday night. They called right away and came quickly, but that’s the only nice thing I can say. The locksmith who came was extremely rude and unprofessional, and he charged $245 to replace our lock because according to him, our lock was a commercial one and he couldn’t get into it without destroying it. He replaced our lock with a cheap, basic one and charged $220 for a lock that can’t be worth more than $50. To top it all off, he demanded immediate payment though Zelle instead of a normal business platform, and he left all the metal shavings on our floor afterwards. 0/10, would NOT recommend.

Horrible service. I called and they said that someone would arrive in 25 to 35 minutes. After 40 minutes I called back because no one had arrived yet. They said that someone would be arriving in a few minutes. After another 30 minutes I called back. Again, they said that someone would arrive in a few minutes. After another 30 minutes I called back and they said that they hadn’t actually sent anybody and accused me of calling multiple locksmiths when that hadn’t even happened…. Had to cancel and waited so long for nothing from them. They should have told me that at they could not help me from the beginning, instead of misleading me and having me wait for someone who was never going to show up.

I'm moving to a new apartment next week and have one copy of the Mul-t-lock key, which requires special equipment to be duplicated. I showed up at the store today (a Friday) just as someone was leaving and was told the store was closed and is only open on Saturdays now. I showed Michael the key and asked if it was one that could be duplicated if I came back tomorrow. He motioned me inside, made me two copies of the key, and could not have been nicer or more professional. The guy's got a big heart. If you need keys made or other locksmith services, this is the place! I will never have keys made anyplace else! Thank you, Michael!

This is a clearing house for local locksmiths. You won't get the same locksmith when you call and they seem to basically send out a "all cars" request when you call them. Received multiple calls from different locksmiths after phoning them saying they were on the way. The locksmith who did come the first time didn't properly fix our Kevo system and the second locksmith also did not properly fix the issue and still charged $400 dollars. Finally called a different, better locksmith who identified a broken bolt and fixed it and our system in under an hour for $150 buck. Do not recommend. Zero Stars.

Asaf and the whole Mr Locks team are SUPER HELPFUL - I came in with a last minute issue - they were able to help with part of it (great job!) and then proceeded to get on the horn and reach out to their industry contacts until they found a solution for the other issue - they were more than willing to locate and send me to another locksmith/shop to make sure my other issue was handled ASAP (even though they could have told me "sorry we will have to order it /come back tomorrow..") - I would highly recommend (especially if you have last minute / must have issue ) ASAF and MR LOCKS!

I was very disappointed in this business's customer service. On a Friday afternoon they switched an old cylinder for a new one. The cost was $350. The lock kept sticking on both Saturday and Sunday. We thought over time that it would get better. On Monday, just 2 days later, we were locked in and could not open the door from the inside. We called Mr. Locks to return to correct the issue. They sent another technician who easily fixed the problem, but for an additional $150! We should not have had to pay again for shoddy work done incorrectly the first time.

The Mr. Lock team was professional both on the phone and in person, and the entire experience was seamless and positive! The technician arrived perfectly in the window of time we were told, and immediately was able to find our issue/ rectify in less than 30 minutes. Our business was in no way disrupted by the process and the technician did not try to overcharge us or point out other existing problems we may have, simply do the job that was needed in a polite and courteous manner. THANK YOU MR. LOCK... WE WILL BE RECOMMENDING YOU TO ALL OF OUR STORES!

I called to have someone to and install a lock. My appointment was at 2 and no one showed. They didn’t have me on the calendar . The locksmith that was coming said he would be here a 6 and something told me to ask him how much the job was. I was quoted 399.00 on the phone and he was telling me 550.00. I called back the office and they told me they would call me back once they spoke to the person who gave me th former quote. …….. it is now 7:01 pm. I ended up calling Webster locksmith and they are coming next week. Horrible company

Mr. Locks service was so great!! I lost my apartment key and had called multiple locksmiths and tried a few kiosks to get a key remade same day without any luck. When I went to Mr. Locks I was in and out in less than a few minutes and they even made me another spare (after telling them I lose everything)! I don’t remember the last time I’ve had such great service, especially in NYC. I will definitely recommend them to anyone I know who needs locksmith services.

I was locked out of my apartment and called - two very polite and helpful people were at my apartment within 15 minutes. They went through step-by-step and made sure I understood everything they were doing before they did it. I was back into my apartment, with a new set of locks and new keys at max, 10 minutes after they arrived. They were very reasonable about price and they calmed me down during an extremely bad situation. I highly recommend them.

Mr. Locks was the best! I lost my apartment key and called several locksmiths and tried a few kiosks, none of which could provide a new key same day. When I went to Mr. Locks he not only provided me with a new key in 1 minute, but he also provided me with a spare. Quick and good service is hard to come across in NYC, so I will definitely be recommending Mr. Locks to anyone I know who needs their services!

Strictly speaking, this location is not open 24hrs. Their actual hours are posted on the door. If you need a key made at 6:30am and it is not an emergency, it would be helpful to know this. Other similar businesses have their regular store hours posted online and a phone number for 24-hr emergency service. I should not have to call to determine your store’s hours. That is what the Internet is for.

Needed a copy of my key and the young gentleman at the desk was honest enough to let me know that he wasn't sure if he could make a proper duplicate with what was in stock. He made a copy anyway and didn't charge me because he wasn't sure the copy would work. However, the key worked perfectly!!! Kindness goes a long way in these financially unstable times!!! BIG THANKS Mr. Locks!!!

Contact Andrew and he got back to me with a quote for a safe repair. Reasonable estimate. However once I gave him my address in the Bronx never heard from him again. I guess he only wants to do the easy lock switch-outs in Manhattan. Don't advertise your service safe in the five boros if you are not willing to go outside of Manhattan.

Years ago they replaced my lock -super easy and fast and very professional job -I was very pleased. Was on my way to the hardware store to get keys made and came in and asked if they made Leo’s -he said sure no problem. Again, so easy and a very pleasant experience. I will definitely be back when needed.

Key Copies Done Here!! I had to get a few copies of some keys made and I came here and Amir was able to key them done beautifully and fast. I was honestly shocked at how fast he was able to get them done. The keys work perfectly and I recommend anyone who needs to get their keys copied come here.

Amazing place. The process to install safes in our office was seamless, easy, and fair. They came out to measure and give suggestions. They emailed us a number of quotes, all with very fair pricing and was exactly what we were looking for. The turn around time was a week. Ask for Roy....

Roy is very professional and courteous, called me and came over within a 1/2 hr. and opened my safe in short time. Rates was pretty good compared to others I got quotes from. I would truly recommend using them if you have a need for a professional locksmith. Ask for Roy, he's the best.

Really good service!! The price is great for commercial keys! I went to Lowes to get copies of my keys and they were not able to do it. But Mr locks safe my life!!!! They did it in just 1 min. Perfect! And $10 off for first time !!!

my keys were copied. Mr. Locks sent a very kind gentleman out to change my locks. He was professional, experienced, and polite. The experience with Mr. locks has been wonderful. I would recommend them to anyone. Great great great.

I had to call quickly to fix an issue from another locksmith! I submitted a form detailing my issue and they called me the next day. The technicians were nice, showed up on time, masked, and explained everything I needed to know.

Owner was very kind and professional over the phone. Provides copies for all types of key’s in a quick and efficient manner and even opened up the store so I could come last minute. I’ll be using their services again if need be.

This was my first time working with this company and I wanna say that I would highly recommend these people! They came on time and were very reasonably priced. The tech Zeev provided great service and fixed my door in no time.

No price breakdown available until you sit there and wait for someone to get there. Charged $95 service fee. $170 for drilling the lock. $105 for a new lock cylinder - $370 Total. Total work time was under 5 minutes. Thieves.

The gentleman working there was the absolute kindest! Truly a lovely man. He copied my keys for me nice and quick. The store is conveniently located and has a wide range of items to choose from. Would highly recommend!

Great service! Called in the morning, got an appointment for the same day, 2-hour window. Asaf arrived at the start of the window, quickly diagnosed the problem and did the repair -- all in well under an hour.

Best locksmith in NYC. Went to get some keys made and the customer service was excellent. The staff was Fast and friendly . Can’t recommend enough to anyone who needs keys or locks made in the city.

Gentlemen was very pleasant. Nice environment. I was in and out without a hassle. I would definitely recommend this business to anyone looking to have any type of locks done. Great job. Thanks A.T.

They were so kind to make me keys when they were clearly in the middle of maintaining inventory. Service was great. Michael was very nice and professional. So quick. Definitely trust these guys.

Arrived fast but charged too much to simply open a door, all he did was drill a hole. I was desperate and needed the job done quick. I learned my lesson and next time I'll look more carefully.

Andrew was so friendly and welcoming. I came in to get three keys copied and they were done super quickly. They even have bike lock and other key accessories. I highly recommend stopping by!

Customer service is spectacular - was able to find everything I needed and willing to go above and beyond to satisfy their customers. Very fast and responsive to answering all questions!

Best locksmith in the area. My go to to get spare keys made in NYC. Great service and prices . The staff is very helpful and knows what they are doing. Highly recommend using them.

I was in and out of this shop in 2min! These guys are so nice and helpful. Even opened the door for me and copied my keys when I got there a bit past their closing time!

Mr. Locks on 2nd Ave is a great! Super pleasant customer service, open early, and fast. Highly Recommend! Amir was very friendly, easy to work with and hooked it up!

My job referred for me to come in here, and I’m glad they did! They were really helpful and made my house keys on the spot! Will definitely come here again!

These guys really are as good as their reviews. I have used them to install door pivots, locksets and door installs; they were great with all of them

Great experience, super easy, and it took less than 2 mins to get everything I needed done! Mr. Locks is a great place for your key and lock needs

Customer service is excellent. Staff was very friendly and happy to help with any request. Highly recommend if you are looking for key duplicates.

These guys do an amazing job! Great service, extremely friendly and fast. Highly recommend. Every key I’ve had made here has lasted a long time

Needed to make some duplicates of my keys and was in and out in minutes. Very quick, efficient, and professional service! Would go back again.

Very professional- quick and reliable. Very nice people to deal with. In addition, they re keyed our door when we were in a bind- did it fast!

They have great customer service! They keys I got made were great and quick! Same day, took less than a minute! Highly recommend coming here!

Super nice staff—and so fast and efficient. They are an excellent business. Will be recommending to all my friends and family in the area :)

This place was amazing. Perfectly working keys and it took less than 2 minutes. We worked with someone very kind and it went very smoothly.

Mr Lock is the best place! Super sweet staff super helpful and extremely fast. I would come back again! Thank you so much guys much needed!

Great customer service. Andrew, the locksmith, was friendly and helpful. I will be getting my keys made here from now on. Great place!

Quick easy and affordable! Came here to get a key copied and it was done within minutes! This is the place to go for any key issues.

It was a very quick and efficient service! I needed to get a few copies of my keys, it was done in a minute. Would highly recommend

Andrew was very nice. Copied my key in like 2 seconds. Greeted me as I walked in also. Very much appreciative of the services here.

Very nice customer service . Soon as I walked in I was greeted also I was asked how my day went . I love the service I got today

They were so nice and friendly and did a great job making a copy of my keys. Would 110% come back here! Highly recommend.

The place was easy to find, clean, and has good customer service. I was in and out in less than 5 minutes to make a key.

Best locksmith NY was great! He was on time, very efficient and very kind. I would highly recommend. Thank you so much.

These guys are great. Really nice and it’s always super quick and easy to get my keys made. Would definitely recommend

amazing! they were so fast responding to me and helping me. great quality care and just easy experience. thank you!!!

Great customer service! Came in right before closing and was able to get a copy of my keys in just a few minutes!

Best customer service I’ve had in a while, Andrew was friendly and made the keys right away! Highly recommend

Amazing store!! Super friendly staff and incredibly helpful. Fast and very easy to work with! 10 out of 10!!

Great service - I came to duplicate my keys, and they were able to do this instantly no problem. Fantastic.

Best locksmith I’ve found in Manhattan - very fast and reliable for duplicating keys and other services!!

Had such a great experience here getting my keys copied! They are always reliable and extremely accurate

Made copies very quickly, and staff was extremely friendly. I’ll be back anytime I need a key copied.

A polite, professional and friendly service. They seem to have a good stuff of what you could need.

It was fast and the employee was very attentive and worked fast. Anything you need you will get it.

Came here to have a key copied; service was excellent. Fast and friendly. Would definitely return!

They were friendly and provide me with a copy of a key quickly. Would recommend if in a hurry

Excellent skills with perfect service! One of the best shopping experience I have ever had.

Very quick and convenient! Excellent service, made us 2 key copies in a matter of a minute.

Looked everywhere to get special key re-copied, very helpful and efficient. Great service.

Came here to get some keys copied. Service was amazing, quick, and reasonably priced!

Amazing service! They were so quick and very helpful. It was a seamless process.

Came to get my keys copied, it was Fast and efficient work at a reasonable price

Reliable and fast. Have used them twice now and will use them when needed again!

Amazing service with a smile. Quick and efficient! Made my keys in 2 minutes!

very impressed! replicated a key in less than a minute when i was in a rush!

super fast amazing customer service, if u need a key quick come here !

Great and easy service! Processed keys immediately at a good price.

Great experience, was able to make copies of my keys very quickly!

Fast, cheap and easy for keys. Should have came here first, 10/10.

Super quick key copying—literal seconds. Would definitely return!

Extremely helpful and patient when helping solve my lock problem.

Had a key copied here on the spot, was quick and affordable!

Outstanding service. Fast and easy. Exactly what I needed.

Very speedy and professional service. Affordable as well

Went to get copies of my keys and it was fast and easy.

Great service quick and fast wonderful customer service

Super quick and efficient, would definitely recommend!

Super fast and polite service. Highly recommend!!!

Great service!!! It’s my second time coming back:)

Lol the store is not 24hrs owner please fix this!

Quick process, amazing service! Five stars!!!

Amazing service, so quick and price is 10/10

super fast key copy for just $3! in and out

Great service! Took less than a minute

Came in for key copy. Great service!

Very quick and helpful key copy!

Super fast& very friendly

Great and quick service!