2 STRIKES ON CUSTOMER SERVICE On 01-04-2018 at 3:30 pm, I picked up my reserved rental car from Hertz inside the Nashville (BNA) airport. I arrived at the airport arrival counter and was immediately instructed to go straight to the car rental pick-up area. Upon arrival on the 3rd floor of the parking garage, I noticed that my name was not listed on the reservation board/screen. So I went to the office to get further details. This is where things turned for the worst. The woman at this counter was the most rude, impatient employee I have dealt with at Hertz. I made reservations specifically for a hybrid vehicle and this was confirmed by the representative I spoke with on the phone the day I made the reservations. The woman told me that they gave away the only hybrid car they had for that day, and started mouthing off a slew of vehicles as if she thought I was some sort of a car officiado. This woman continued to speak in jargon even after I told her I had no idea what she was talking about. She directed to an area of vehicles and specifically told me to go to location #404 or #407 for the specific car that matches what I was looking for. I don't even think she knew what she was doing because the vehicles she was talking about were not on those spots. These were completely different vehicles. When she stepped out of the office, I told her that none of the vehicles we discussed were parked at those locations. She proceeded to tell me to just grab any vehicle and then she went straight to the bathroom. You call that customer service? That was bluntly rude and customers do not deserve that type of treatment. Don't ever rent from Hertz at BNA airport. Make sure you review your reservation and stick to what you were quoted in price. This location tried to pull a "bait and switch" action on me. I will think twice and hard before I ever do business with Hertz again. This company certainly has gone downhill when it comes to customer service.

This is what sets Nashville International Airport apart from other like airports; the rental car convenience. Most airports have an off-site location for car rental, which would require patrons to take a shuttle to the lot. This will take additional time and also a potential nuisance if there is a problem with the rental once you receive it. At BNA the rental car facility or CONRAC is a short walk away from the rental counters. And if you require mobility getting to your rental, courtesy carts run to/from the facility. I can't give it a 5 Star rating because the only inconvenience is that no personal cars are allowed in the facility, which can bring confusion to those who are dropping others off to rent a vehicle; not knowing where to wait until their party can meet with them. If that last sentence applies to you; I suggest the one driving the personal vehicle follow the signage and wait in the Cell Phone Waiting Area, and rendezvous there.

Dollar car rental is the worst. I double confirmed that that my reservation included a car seat for my son included in the total. Once on the ground they decided that a car seat was going to run me an additional 180$ and called me a liar even after I showed proof of the specifics of my request. They tried to charge me for cleaning the car and existing scratches that I noted before hand to the lot attendant, who insisted that this wouldn't be the case. Thank goodness I documented them beforehand with a video of the car. Use another company. They were extremely rude and out to take advantage of travelers who have no other options that far away from home. Its probably illegal what they did to us and I plan to seek compensation for the drama they insisted on.

Pretty smooth transition with 1 exception...I was not informed that I needed to go to the rental counter in the far north end of the terminal to get my car until I tried to use the rental counter in the garage...apparently this counter is for fast track customers only. Once I made the walk back inside...I Wanted to use my free upgrade but the employee was not very helpful...he made me feel that I was creating way more work for him....he kept stating that the car on the paperwork is what I ordered...told him I understand that but I want to upgrade....finally I gave up and took the original car.

First off, I made it out to the garage before I saw anything Avis. They sent me back inside, with my suitcase, to the counter that was behind me as I was walking out and then hidden by stairs. Despite having a one way reservation they didn't have a car picked out for me so I sat in the garage waiting for about 20 minutes. The garage is dark so it is hard to look for damage on the vehicle but they don't check when returning so I guess it doesn't matter. The people were mostly indifferent when helping me. Not happy to see me but not unhappy either.

Nightmare. Only two people working and the line is 10 miles long. Do not expect to get in and out of here quickly or even within a standard timeframe. We’ve already been waiting an hour and still have two more customers in front of us. I feel so bad for the two employees who showed up today. They deserve our patients and deepest thanks. The company deserves the bird!! Two people the day after Christmas? Tough….I would HIGHLY recommend Ubering to a rental car facility OUTSIDE the airport. ‍♀️‍♀️

The customer service was outstanding! Couldn't be any better they all seemed to have a great work relationship (teamwork). Sadly I drove there from Clarksville to pick up a different rental. The first rental smelled of cigarette smoke. Upon switching to another rental. All appeared and smelled okay until I got in the car the next morning. From sitting over night with the windows up. Cigarette smell was very much detacted.... Two cars smelled of cigarette smoke but the customer service won us over.

Lots of LONG walks, between airline gates and the rental counters. Even LONGER walk to the cars from the rental counter. It was very busy when we were there and counter service was slow. There are several rental agencies, some may have better service than ours (Alamo), but all in all one of my least favorite car rental setups in an airport. Our reservation was right and our car well maintained and ready. Getting out of the airport is very crowded and confusing, as is getting back in.

The initial experience at BNA is always one of dread. There's always long line ups in the terminal, sometimes you have to wait in the terminal until they have a car ready for you. But once you make it to the car pick up area, then everything immediately gets better. They're friendly, there's no long lines and then you get your car and you're on your way. Unfortunately, there's no place to pull over and get your GPS setup and working before you hit the road.

I was totally lost trying to find the rental pick-up location. Ultimately never found the pick-up area after riding around three times ans being frustrated I went to the return rental area and had to drop my daughter off and she ended up having to walk all the way down to the Alamo rental facility. Need better directives to help customers find the pick-up location. Don't know how it will go when I have to pick my daughter back up in a couple of days.

National car rental is the best, hands down. Being at their top tier I get to rent a mid size car and pick any car execpt for premium class. So I end up with cars like a convertible Camaro, or a Cadillac XTS. I earn free days that can be sure for one way rentals and includes Premium car class and only pay taxes. This is a great benefit and has saved us much money on personal rentals. National is by far the best rental car company.

In a very challenging situation where my flights (several) were cancelled and I was waiting in the Airport for over 14 hours, the manager of the car rental facility, Sillat, was my savior. He was kind, professional, and went above and beyond in helping me. I am so grateful because without his help, I’m truly not sure what would’ve happened. I thank you a million times, for all that you did, Sillat! I’m beyond appreciative!

Getting to the rental drop off at Nashville International Airport is a bit confusing, there are three levels so pay attention to which company you used. I used Thrifty Car Rental, their pick up policy was simple and easy. Check in at the terminal and walk over to the garage, pick up your vehicle and drive off. To drop off drive to the return garage and an associate will check the vehicle in and give you a receipt.

I am not understanding the long walk! I had to the parking lot to rent a car, to tear that lot down that was closer, for a hotel it's so inconvenient! Then to have walk from airport, to catch the bus, or your ride coming into Nashville, carrying all that in tow luggage, what were the builder's thinking?? No ride to your destination it's horrible! I for improving however this is not one! I am a senior unreal.

Super grat!!! ️ They got me a super race car used in fast and furious and I listened to TOYYKW DRIDT while Rick kg out ️️️it had a spoiler and neo lights and NITROUS OXIDE it was so much fun until I gotta pull over by but I'm going to court USAUSAUSAdon!!!!!!! I will win bcuz I have a good lawyer ⚖️⚖️‍⚖️ . …

I travel to many places across the US and Nashvillr National Rental is the most unorganized I have experienced. From waiting for a car because they ran out ,t o waiting in long lines for check out because they dont have it clearly marked and customers gets confused . Line stops and and everyone in line has to back up to let customer out of line. If you are in a hurry , take a cab or Uber.

Nashville airport car rental is very good. We arrived around 10:00 p.m. that night and we waited in line maybe 20 minutes to get rental. We went with budget, but there are other car rental options there as well. I would definitely check before you travel to make sure that the rental company is open, especially if you travel evenings or night time up till midnight.

I am here every 2 weeks. But never had a bad experience even with the on going construction. It looks better by the day and when complete I am sure fantastic. It has been 2 years and i visit now once a month after being allowed to fly. The airport is still looking better each visit. Construction continues can't wait till it's finished.

This is my first time using a rental car and it was the most positive experience I ever had. Mr. Herman approached me with kindness and professionalism. Any question I had about the rental service he answered with a smile. Traveling is super stressful for me; I truly appreciated his calming energy and knowledge about his job.

The airport itself is great. TSA checkpoint has a lot to learn. The lines are very long with little to no organization or direction from TSA agents. The checkpoint remodel did very little to speed progress to the gates. I fly weekly, and my experiences are a large disappointment through my home airport.

Pick up your car at the airport - no tram or shuttle necessary - Excellent! big, comfortable area filled with a wide variety of rental car companies - EXCELLENT! Ease of getting car - EXCELLENT! ONLY THING NEEDED - better signage when you are headed home and need to bring your car back to the airport.

Arrived at 7:30 in the morning on Monday. Enterprise was the only one that had something available which was their Exotic brand. Took a half hour for the guy to clear paperwork just so we can get a BMW, by the way we had a corporate policy and credit card ready to go ! Aweful service!

The facilities for rental cars was nice and easy enough to navigate and exit from. I would recommend avoiding Avis, as they seem to have unnecessary delays in getting you in a car and out. They call it Avis Preferred, but I think that is because they prefer to have you wait.

Car rentals at BNA are very easy. There are at least 7 companies represented, all with counters as you leave the airport. Car pickup and drop off is efficient. I used Hertz, and the pick up experience was even faster than the last time I was here, as I pre-checked in online.

As far as renting a car at the airport goes, Nashville is by far the easiest I've been to. The rental agencies are at the bottom of the steps as you exit and the cars (ALL the cars) are a short walk outside. You are off the plane and in your car in one smooth shot. Not bad.

I like the set up of security. TSA agents are usually pleasantly professional. I like the ease of maneuvering through the airport. I like the proximity of the car rental. I like the enclosed comfortable area for ride-share. I find directional signs to be clear...

The security check was terrible the witch took my hair thicker she said it was half ounce over. She probably needed it for her girlfriend. People in Nashville is a rude bunch of toothless red neck hillbillies. I don't think I will be back soon.

The setup is pretty easy because it's a small airport. Even though it's a small airport there are enough stores and restaurants. However... The terminal for United Air sucked. The quarters were small and packed. There was not enough seating

Super fast and efficient. We went through thrifty and are blue chip members. After we got our luggage, walked straight to the lot, saw our name and stall number on the board, hopped in the car and away we went. (Id was checked at the gate).

Super easy to navigate. It was my first time renting a car at this airport. Plenty of signs posted so you can figure out where to return your auto rental. (Note: don't listen to Google maps on your return, follow the posted signs!)

Not to be superficial, but I just moved to San Antonio and pretty people are a diamond in the rough. In Nashville though every single person there was beautiful. It was uncanny. I thought I was in an episode of the twilight zone.

Be nice if they could cut the walk from terminal to cars down a little. According to my phone from plane to rental car counter to car was over a mile. Toting luggage and computer backpack that's a haul

It's not that big as many airports but it seems like it's getting extention as well as the parking which is the worst experience ever. It should be good after all the construction work done.

In my opinion (BNA) Nashville airport is the best in the country that I have been to, access from interstate, easy to use, parking, security and friendly, and improving as we speak in 2018.

Nice and small airport, but recently some disturbance due to construction and expansion. The best part is that we can jus TV walk to the rental car place which makes it very convenient.

Stay away from HERTZ! There's a really rude ghetto lady that works their named Keaundra. I ended up renting from Thrifty instead and got a great car and outstanding customer service.

Long waits and most vehicles were damaged and filthy. We rejected 4 cars before settling in the best of the worst. 2 were damaged 2 had used masks and one was heavily smoked in.

Easy to navigate thru and to, straight to the point. I dropped off a rental and made our flights with ease. It does suck that the carts are further away so be prepared for that

Was forced to by their insurance,which was more than the car.i am also unable to reach them about my prescription sun glasses left on the car when returning it.nice car though

Always a friendly airport to come to. Always full of music and good food. When it comes to food, plenty of choices which makes that lay-off that much easier to work with.

I liked that the facility was close to the arrivals exit. However there was no car on the space assigned and I had to go back to the office to be assigned a new car. :-/

All in all it was fine hardly no line Avis. However there was only 1 person for all 3 (Avis Budget and one other) Could've been better if there were at least 2 people..

Not enough people available to give any help. And, even though I had prearranged for a GPS, they asked me if I wanted one, then I had to wait for them to go find one.

Signage to the rental car facility (which is in the parking garage) is very poor. It's not until you get in the arrivals area when you see the first rental car sign.

Very chaotic today with cancelled flights but the amazing staff of American airlines were super friendly and went the extra mile to ensure we were taken care off.

Thrifty is the worst and slowest customer service. You can get a White House security clearance faster than you'll get to see an agent. After that it was smooth.

Super quick, friendly service. The counter was really close (both in the airport and where you get the car). Service was exceptional. Would definitely recommend!

No outside vehicles allowed. We wanted to help our son and daughter in law and two small children and had to use the valet parking to get over there with them.

Lot of construction right now but great airport. Everything you really need. Delays club gets a little booked, but at least they have one. Good restaurants.

Super easy to find and return the car. Staff was friendly and helpful. The car was clean and ready when promised. I will rent again from them. Well done!

Checkout was easy. Dropping off my car was terrible with National. No associate came over to inspect my vehicle or ask me what kind of receipt I wanted.

Long walk from the gates to baggage, and a busy mid size airport. Clean and lots of food and drink options. Usually a short wait at rental car counters.

I rented from Hertz. Getting my vehicle was fairly easy and dropping off was a breeze. The cheapest vehicle they had available was Chevrolet Silverado.

Always had a good experience especially customer service with Avis as Nashville. If there is any issue with any car they are able to get a replacement.

One of the easier airports to get around in. Lots of construction but well signed. Car rental sign up and return very simple. Easy access to Shuttles.

We were helped at the desk by Daniel, we dont often leave reviews. But his customer service was outstanding, nice to see a smiling face these days.

Honestly very fast and easy...if you use National that is! The only downfall is they always seem to have mini vans...who wants a mini van lol

Great and smooth car rental experience. The gentleman who helped us when we picked up our car was fun and you could tell he enjoyed his job.

Quick and easy, returning my vehicle after being done was the easiet thing. Just get out hand your keys to an attendant and walk away!

Really a great airport. I'm curious why they felt the need for a new terminal? I love the live music playing in the restaurants.

If you enjoy standing in line, this is the place for you. I've rented with Hertz twice lately and have not been impressed.

Rent here first! If you come late and all of the other companies are closed, these guys will be open! Thank you BNA

It's been ba good experience at the Nashville airport. Quick check in and helpful gate staff for Delta.

Easy peas-y. Clean. Safe. Well lit. A protected one or two block walk from the terminal doors.

Just go to the specific suppliers. These guys are marking everything way up. Cut them out.

Best rental car experience I've ever had! It they carried my bags I'd have given 5 stars!

Alamo skip the.line, but when I got there, the wait was about 5 mins. to get my vehicle.

Not open to pick up a rental 24 hrs. Plane lands at 2am and everything closes at 11pm.

Nice airport, easy TSA check, nice layout and plenty of bathrooms and water stations.

Really easy to rent a car from here. Easy to navigate and returning the car is easy.

Got turned around trying to find pickup area but worked it out. Return was easier.

Very accessible and fairly easy to get out of. People are friendly and helpful

Easy in and out. On site rental facility just a short walk from the terminal.

Long journey from gate to rental kiosk and back. Staff were very helpful.

Love it here quick fast and courteous. Also stay late for delayed flights

Super nice facility but I'm sure half our rental fees are paying for it.

Fast, efficient, friendly, and helpful. Couldn't ask for more.

Easiest airport rental car experience so far. Great job …

Pretty easy rental car pick up and drop off. No complaints.

New. Clean. Efficient. If only the flights were on time!

Excellent service. In and out cars really clean in out

Had to wait an hour to get my rental car on arrival.

Thrifty provided a great vehicle and fast service

Long walk to the vehicles but easy in and out.

Great help from the Avis car rental counter.

Easy pick up and drop off. Friendly staff.

Easy to locate and easier return of cars

super fast, organized and easy to use.

Great service at Enterprise

Large and good facilities